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Beoordelingen van Sleep Inn & Suites Jourdanton - Pleasanton

2.5 out of 5
Sleep Inn & Suites Jourdanton - Pleasanton
1800 Highway 97 E., Jourdanton, TX

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 93 van 169 beoordelingen" "
Gastenscore: 8 - Goed. 46 van 169 beoordelingen" "
Gastenscore: 6 - Redelijk. 16 van 169 beoordelingen" "
Gastenscore: 4 - Matig. 6 van 169 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 8 van 169 beoordelingen" "

8,4/10

Netheid

9,0/10

Personeel en service

8,0/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Ivan

3 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Antonio

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
All good 😊
2 nachten verbleven in april 2024

10/10 – Uitstekend

Lillianna

1 nacht verbleven in april 2024

10/10 – Uitstekend

Larry

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Larry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Liked pretty much everything about my stay. Breakfast was great. Only negative thing if I had to say was housekeeping knocking on my door at 10am when check out was 11am. I did have the do not disturb sign in the door too. When I opened the door what looked like a supervisor said she was checking if I needed anything?? I was checking out that day I didn’t need anything. Maybe if I stayed over but I wasn’t. Overall it was great stay and great value.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Rebecca

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Chris

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location and clean environment
2 nachten verbleven in december 2023

10/10 – Uitstekend

Reyna

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

8/10 – Goed

Bill

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

4/10 – Matig

Marcus W.

1 nacht verbleven in november 2023

8/10 – Goed

Nicholas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023

10/10 – Uitstekend

Sylvia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean. Friendly staff. Quiet
1 nacht verbleven in november 2023

8/10 – Goed

Sandra

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place but not sure of the beds being quee size. Breakfast wasn't to bad had i found some. Wasn't even 8 a.m and Breakfast is over at 9 and they had only eggs left bacon was far to over cooked. Biscuits were to hard. I had better Breakfast at this place before and it was far way better.
2 nachten verbleven in oktober 2023

6/10 – Redelijk

Robert, austin

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The property is very dated, and the walls are "paper thin." You can hear every door opening and closing. The woman at the front desk was very nice and helpful.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Hector

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed our 1 night. We will return. Thanks.
1 nacht verbleven in september 2023

2/10 – Ontzettend slecht

James

Negatief: Netheid, personeel en service
When I arrived at the hotel I was told by the front end staff that my stay had been cancelled two days prior. Since I booked through Expedia I was not notified of the cancellation due to a over booking error between Choice Hotels and the third party (Expedia). After some frantic searching for an available room, the front end staff member was able to find a room due to a guest not showing up. The front end staff member did escort me up to the room to make sure it was “ready”, and it first glance it seemed ok. Once I settled into the room I noticed the floor had not been vacuumed, there were crumbs on the floor by the bed, an assortment of “debris” under the furniture, a dirty plastic fork on the floor by the bed, and later in the evening I discovered the room had fleas. I did not discover this until hours later around 4 am. I immediately packed up my bags, went down to the front desk and kindly asked to check out, and receive a refund for my stay. The front end staff was very apologetic once I showed proof of the room conditions I had taken with my phone and stated the manager would call me when she got in. I never received a call from the manager, when I tried calling back a few days later regarding the refund of charges, I called the hotel to speak with the manager. I was told she was on the other line, but would call me back. I have still not received a call from the manager, and I am disputing the charge on my cc for that stay.
3 nachten verbleven in april 2023

6/10 – Redelijk

Ruben

2 nachten verbleven in april 2023

4/10 – Matig

Brian

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room was not cleaned very well. Food items were left on top of the desk and the refrigerator had several items, including spilled and spoiled items. The floor was clearly not vacuumed.
1 nacht verbleven in januari 2023

2/10 – Ontzettend slecht

Lizbeth

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2023

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Our room had holes in the walls and doors and our ac unit was so disturbingly loud
2 nachten verbleven in januari 2023

8/10 – Goed

Juan

Reisde met familie
Positief: Netheid, personeel en service
1 nacht verbleven in december 2022

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Disappointed customer.
Room was dirty both days. Mud and stains on carpet. Bathroom tub was dirty they left cleaning towels on sink. Walls dirty, room smelled bad need to do better in fixing beds
2 nachten verbleven in november 2022
Reactie van Alex op 30 nov 2022
Good afternoon, I would like to thank you for your feedback. It is greatly appreciated and will be taken seriously. On behalf of the staff here, I would like to apologize for your stay not meeting your standards. We will be working on this issue and we do hope you choose to stay with us again in the future.

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
Not as good as a stay last year.
The sheets on the bed were not clean and had been slept on. There was only 1/4 roll of toilet paper in the bathroom so I had to retrieve a second roll from the front desk.
2 nachten verbleven in oktober 2022
Reactie van Desiree L op 16 nov 2022
We are so sorry your stay did not meet standards! We do however appreciate your feedback and are taking measures to prevent this from happening again. We hope you can give us another chance to make things right.

10/10 – Uitstekend

Santiago

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Worth it
Awesome sauce !!!
4 nachten verbleven in oktober 2022
Reactie van Desiree L op 16 nov 2022
Thank you for your feedback! It is greatly appreciated and always welcome!We are glad you enjoyed your stay with us!

10/10 – Uitstekend

Jeremy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent Stay!!
1 nacht verbleven in augustus 2022
Reactie van Desiree L op 16 nov 2022
We are glad you enjoyed your stay with us! Thank you so much for your feedback!

10/10 – Uitstekend

Rick

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Promptness and clean
1 nacht verbleven in juli 2022
Reactie van Desiree L op 16 nov 2022
Thank you for your positive feedback. It is greatly appreciated! We are glad you enjoyed your stay and hope to see you soon!

8/10 – Goed

Guadalupe

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Family trip
We always stay at this motel just this time the floors weren't swept , and the elevator stoped working and I was on the 3rd and with a disability had to use the stairs to check out , they didn't have a time on when the elevator was going to be fixed
1 nacht verbleven in juni 2022
Reactie van Desiree L op 16 nov 2022
We are so sorry that you had these issues during your stay. We did get someone to come check the elevator as quickly as we could, but we do apologize for the inconvenience. We do hope you decide to stay with us again in the future to make things right.

6/10 – Redelijk

ARMANDO

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room had a less than fresh odor. There was mold all over the shower. The common area was not very clean decided not take advantage of the free breakfast as a result of the lack of overall cleanliness. We asked for room service one day out of our four day stay, they gave us now towels an that was all. Very disappointed overall. Would not stay here again.
4 nachten verbleven in juni 2022

10/10 – Uitstekend

Casandra L., San Antonio

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Customer Service was excelant. Breakfast was hot and very good.
3 nachten verbleven in april 2022
Reactie van Desiree L op 16 nov 2022
Thank you for your positive feedback, it is always appreciated.

10/10 – Uitstekend

Gene

1 nacht verbleven in april 2022
Reactie van Desiree L op 16 nov 2022
Thank you for your feedback!

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Easter 🐇
The trip was good just some of the service at the desk was bad , whent to the front desk to ask question on why were we double charged and the morning girl refused to answer any question she refuse to look at my phone showing the charges all she kept saying was she didn't know why it happened, she didn't look it up on the computer then she hands me a printout on the charges she did on my card which she didnt explain except it was charges for Saturday which I didnt get an explanation on it , next time I will pay with cash
2 nachten verbleven in april 2022

8/10 – Goed

Jonathan

Reisde met familie
Positief: Comfort kamer
1 nacht verbleven in april 2022

10/10 – Uitstekend

Melissa

Reisde met familie
1 nacht verbleven in november 2021

6/10 – Redelijk

faith

Reisde met familie en kleine kinderen
Negatief: Netheid, staat van de accommodatie en faciliteiten
Our room was dirty, the toilet had urine on seat, used soap in the shower. There was crumbs on the carpet, the ac didnt work and found a wire cord sitting on the chair of the desk that we found unsafe for our children.
1 nacht verbleven in oktober 2021

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2021

8/10 – Goed

Sachin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was a good hotel. Nice, clean and comfortable.
2 nachten verbleven in augustus 2021

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
We arrived late and were given a room that seemed dirty but really was just worn out. The air conditioner was making a noise I can only describe as sounding like an old fashioned alarm clock. The toilet seemed dirty but as we later found out it was just sediment in the water from the whole property having their water shut off earlier that day. A simple heads up about the water when we checked in would have avoided us thinking the toilet was dirty. We were offered a different room since I wouldn't be able to sleep with the clanking air conditioner and were upgraded to a suite. The suite was nicer since it didn't seem to be as worn out/ used as much probably due to the higher price of that type of room. My only complaints about that room were that the AC didn't seem to take the humidity out so it was damp all the time which is probably why there were mold issues in the bathroom. We also heard a vacuum at 11pm in the hall and adjacent room that would have woken is up if we had been asleep. The staff needs to wear uniforms or at least matching Tshirts because the whole time we were there we couldn't tell who was staff and who was a guest. All this to say we will probably stay elsewhere next time.
2 nachten verbleven in juli 2021

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service
quiet room had some minor flaws and not as clean as it should have been
4 nachten verbleven in juli 2021

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Would like our money back. For anyone in the future PLEASE do not stay here!!!! The place was infested with roaches, we saw 6 in less than the 12 hours we were there. It was absolutely disgusting and the pictures do NOT accurately show what the rooms look like. Terribly beat up!!
1 nacht verbleven in juli 2021

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All was a great weekend stay and the housekeepers were nice and very pleasant greeting in the hall way.
2 nachten verbleven in juni 2021
Reactie van Alex Patel, General Manager op 3 jul 2021
Thank you for the feedback . We appreciate your business and hope to welcome you back very soon.

6/10 – Redelijk

Sandra

Reisde met een groep
Positief: Netheid, comfort kamer
Negatief: Personeel en service
Could have been better
No shower curtain and little hot water. Promised breakfast was muffins, OJ, and coffee. Otherwise clean and comfortable
1 nacht verbleven in juni 2021

8/10 – Goed

Geverifieerde reiziger

1 nacht verbleven in april 2021
Reactie van Alex Patel, General Manager op 31 mei 2021
Thank you so much for staying with us! We're glad you enjoyed your time here and we look forward to seeing you again.

10/10 – Uitstekend

Jose

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in april 2021
Reactie van Alex Patel, General Manager op 31 mei 2021
Thank you for staying with us!

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Positief: Personeel en service, voorzieningen
Carpets are getting worn out. Toilet paper rack was barely hanging on. Seems this has turned into somewhat of and oil field worker place to stay. We stayed Friday and Saturday night. Friday night we had to call the front desk because they were having a party in the room next to us. The shower was decent and the bed was comfortable and it was quite a bit cheaper than the La Quinta down the street.
2 nachten verbleven in april 2021
Reactie van Alex Patel, General Manager op 31 mei 2021
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards,

8/10 – Goed

Louise

Positief: Personeel en service, comfort kamer
Good Stay
Staff were friendly and accommodating. Overall a good experience. However, the carpets need a good clean. Outside our room door it looked like there had been a large spill or animal sacrifice! Haha! Really though the carpets are in dire need of cleaning both in the rooms and hallways.
1 nacht verbleven in april 2021
Reactie van Alex Patel, General Manager op 31 mei 2021
Thank you for staying with us! We're glad you enjoyed your overall stay and hope that you choose us again the next time you're in town.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
glass door shower instead of the usual small tub, very comfortable bed.
1 nacht verbleven in april 2021
Reactie van Alex Patel, General Manager op 31 mei 2021
We're so glad you enjoyed you visit with us, particularly the bathroom amenities. We hope you join us again the next time you're passing through!

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Personeel en service, voorzieningen
Great costumer service. We weren't happy with the room we first got because it was a little dirty, once we talked to the person at the front desk she moved us to a different one and made sure that it was spotless
2 nachten verbleven in maart 2021

10/10 – Uitstekend

Richard

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable Bed
Such comfortable beds that I wanted to sleep late every morning. Helpful and courteous staff. Convenient location.
3 nachten verbleven in maart 2021

2/10 – Ontzettend slecht

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2021

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2021