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Beoordelingen van Kanaloa at Kona by Castle

3 out of 5
Kanaloa at Kona by Castle
78-261 Manukai Street, Kailua-Kona, HI

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 131 van 386 beoordelingen" "
Gastenscore: 8 - Goed. 121 van 386 beoordelingen" "
Gastenscore: 6 - Redelijk. 62 van 386 beoordelingen" "
Gastenscore: 4 - Matig. 41 van 386 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 31 van 386 beoordelingen" "

7,8/10

Netheid

7,2/10

Personeel en service

7,8/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Oscar

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Our family were surprised on how spacious and roomy this place was. We’ll definitely be back for another stay.
5 nachten verbleven in april 2024

8/10 – Goed

Kele, Kirkland

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I didnt like the hidden fees and it was noisy at night
7 nachten verbleven in april 2024
Reactie van Leina'ala op 17 apr 2024
Thank you for your review! We appreciate your feedback and support. Your choice to stay at Kanaloa at Kona for your vacation means a lot to us. We will take the necessary steps to address the issues mentioned.

10/10 – Uitstekend

jeb

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Loved our stay. Great location, easy check in and check out. Very comfortable beds, enjoyed time at the pools. Would recommend staying here.
7 nachten verbleven in maart 2024
Reactie van Leina'ala op 17 apr 2024
Thank you for your review! We appreciate your feedback and support. Your choice to stay at Kanaloa at Kona for your vacation means a lot to us. We hope your experience exceeded expectations. Our team is dedicated to creating memorable moments for guests. We look forward to welcoming you back to Kona for future vacation.

10/10 – Uitstekend

Elizabeth

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Leina'ala op 26 feb 2024
Thank you for your review! We appreciate your feedback and support. Your choice to stay at Kanaloa at Kona for your vacation means a lot to us. We hope your experience exceeded expectations. Our team is dedicated to creating memorable moments for guests. We look forward to welcoming you back to Kona for future vacation.

10/10 – Uitstekend

Robert

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This is the real Hawaii, quiet and peaceful. No crowds and no “BUZZ” just yourself and the beautiful island and ocean. Come here to relax, turn off the WiFi, (they have it but you don’t need it or want it) Just one minor negative, all unit have steps, some have a lot of steps.
5 nachten verbleven in januari 2024
Reactie van Leina'ala op 26 feb 2024
Thank you for your review! We appreciate your feedback and support. Your choice to stay at Kanaloa at Kona for your vacation means a lot to us. We hope your experience exceeded expectations. Our team is dedicated to creating memorable moments for guests. We look forward to welcoming you back to Kona for future vacation.

6/10 – Redelijk

Gailen, La Grande

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Beds are hard as rocks. We booked a 2 bed with sofa sleeper and there was no sofa sleeper. We found an air mattress in the closet. We booked a condo for the kitchen however all utensils were very run down. The “sharp” knives are duller than a butter knife. Beautiful location, quiet but no real community feel. It needs some updating and care and could truly be a great place.
9 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Geverifieerde reiziger

Positief: Netheid
Negatief: Comfort kamer
4 nachten verbleven in december 2023

10/10 – Uitstekend

William

Positief: Netheid, staat van de accommodatie en faciliteiten
10 nachten verbleven in december 2023

8/10 – Goed

Janice, Pioneer

Reisde met partner
Positief: Netheid, voorzieningen
While the condo size, view and location are wonderful the condo itself needs some maintenance. Several areas in both bathrooms have dry rot and need to be repaired. All appliances were functional except ice maker in the refrigerator. While the kitchen was well stocked overall there were only two pots, one very small and one extra large. The staff at the complex were very friendly, attentive and competent. The cable box in the bedroom was not functioning when we arrived, I contacted the front desk and maintenance came by very shortly and determined that box was bad. They contacted local cable company and a service tech came and replaced the box within a couple of hours. I can’t even get kind of service back home! I would definitely stay at this complex again but probably not this unit.
7 nachten verbleven in december 2023

8/10 – Goed

Sai

Positief: Netheid, comfort kamer
5 nachten verbleven in december 2023

10/10 – Uitstekend

Dawn

4 nachten verbleven in juli 2023

10/10 – Uitstekend

Michelle

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Had a wonderful time at Kanaloa! We will definitely be back.
7 nachten verbleven in november 2023
Reactie van Leina'ala op 30 nov 2023
Aloha,Thank you so much for taking the time to leave us feedback. We're really grateful and appreciate you taking the time to share your rating with us. We hope to see you back on your future vacations to the Big Island ;)

8/10 – Goed

William

Reisde met een groep, Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Very OKAY
Reactie van Leina'ala op 30 nov 2023
Aloha,Thank you so much for taking the time to leave us feedback. We're really grateful and appreciate you taking the time to share your rating with us. We hope to see you back on your future vacations to the Big Island ;)

8/10 – Goed

ISAMU

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
部屋も広く、静かでのんびり出来ます。ゴルフコースも見え、長閑な雰囲気が良かったです。 キッチンに１ｍｍ程度の蟻？が大量に出没するのが難点ですが、それ以外は満点です。 また宿泊したいです。
7 nachten verbleven in november 2023
Reactie van Leina'ala op 30 nov 2023
Aloha & Mahalo for the review. We always strive to improve services. Thank you for bringing this to our attention. We're sorry for the inconvenience, and we'll do everything we can to fix the issue. We hope to see you in the near future. Mahalo

6/10 – Redelijk

Roman

Reisde met een groep, Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid
Property overall was decent, well taken care of. Employees were great, no issues. Had a clogged shower and it was fixed same day reported. Cleaning fee is way too much, double what it should be, and the fact you have to pay extra for air conditioning is ridiculous because it is pretty much mandatory. Unit had stained carpet on entry stairs, so started off with a very bad impression and every time you entered or exited the unit. It was just gross, especially since they ask you to remove your shoes, which did not happen. Unit has not been updated since build, so could definitely use some work in areas. Not very well equipped as far as kitchen items and utensils. We didn’t cook so wasn’t much of an issue but could be for those who want to prepare their own meals. Overall, the spaces were clean but some areas had a lot of accumulated dust and visible on walls and areas not routinely cleaned. I would expect it to be immaculate for $400, not just a quick in and out. It was okay for a first time trip to the Big Island staying on a budget, but probably wouldn’t stay here again unless it was in a more updated unit.
6 nachten verbleven in november 2023
Reactie van Leina'ala op 30 nov 2023
Aloha,I'm so sorry to hear that you had a bad experience. We always strive to improve our services. Thank you for bringing this to our attention. Again, we apologize for the inconvenience, and we'll do everything we can to fix the issue. We hope this doesn't effect your decision to visit us in the future. Mahalo

10/10 – Uitstekend

Mike

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
If you just want to get away from the busy and noisy city life this is the place to go. Nothing better than to wake up and sit on the lanai listening to the ocean. Very well maintained and quiet. Close to many beaches and kona. I have been visiting here for 20 years and will continue to for many more. The Kanaloa is the only place that I stay at.
8 nachten verbleven in november 2023
Reactie van Leina'ala op 30 nov 2023
Aloha,Thank you so much for taking the time to leave us feedback. We're really grateful and appreciate you taking the time to share your rating with us. We hope to see you back on your future vacations to the Big Island ;)

8/10 – Goed

Mitchell

Reisde met familie en kleine kinderen
Positief: Voorzieningen
It seems the condos on this property are individually owned, thus the quality can range. Our first place was not well-maintained, but management moved us to a better place upon request. The location is amazing as everything is close by so you feel like you’re not outside of town, but also not in town. We will definitely stay here again as we have stayed here many times and assume that the area is the recovering from the 2020 pandemic effects.
Reactie van Leina'ala op 2 nov 2023
Aloha Mitchell,We apologize for the first unit, it is very hard to keep all the owners up to date. We appreciate the feed back and are happy the second unit was very accommodating. We look forward to seeing you on your future vacations. Mahalo

2/10 – Ontzettend slecht

Enja

5 nachten verbleven in oktober 2023
Reactie van Leina'ala op 26 okt 2023
Aloha Enja, we are sorry to hear that you have had such a negative experience. Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every reservation. We would like the opportunity to rectify this situation and help make it right. Please advise of the issues you had during your stay. Mahalo

10/10 – Uitstekend

Sayra Jazmine Escobedo

Positief: Netheid, staat van de accommodatie en faciliteiten
7 nachten verbleven in oktober 2023
Reactie van Leina'ala op 26 okt 2023
Mahalo for the excellent review. We look forward to seeing you back in the future.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, comfort kamer
It was awesome.
2 nachten verbleven in september 2023
Reactie van Leina'ala op 12 okt 2023
Mahalo for the great review! We hope to see you next time.

6/10 – Redelijk

Joe

Reisde met familie en kleine kinderen
Negatief: Netheid
Office not open late enough for proper check in Dirty furniture at check in Office personnel needs training
3 nachten verbleven in september 2023
Reactie van Leina'ala op 12 okt 2023
Aloha Joe, we are sorry to hear that you have had a negative experience. Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every guest. I will bring this review to our managers attention. Mahalo

8/10 – Goed

FAITH

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It was quiet ,well kept grounds easy to get to other places . I liked the ocean swimming pool..the near golf course location ,friendly staff. I didnt like the noisy bed ,the dead cockroaches ( though better than live ones) lol ....but overall it was an awesome stay for us
4 nachten verbleven in september 2023
Reactie van Leina'ala op 12 okt 2023
Aloha Faith, Thank you for bringing this to our attention. We're sorry for the inconvenience, and we'll do everything we can to fix the issue.Thank you for the great review as far as staff and grounds!

10/10 – Uitstekend

Shirley

Positief: Netheid
5 nachten verbleven in september 2023
Reactie van Leina'ala op 28 sep 2023
Mahalo Shirley for this awesome review. We look forward to seeing you again in the near future.

6/10 – Redelijk

Giorgio

Negatief: Netheid
Although during the online reservation I read "taxes & fees included", I still had to pay again when I arrived there (additional taxes). This on top of the destination fee and the high charge for cleaning. If you want the air conditioning activated there is an additional (not irrelevant) daily charge that they unveil to you at the moment of check-in. The outlets in the 2 bathrooms were not working and a quite concerning electric noise was sometime present in the main bathroom. I notified the staff several times but they did nothing. Although there are "quiet hours", sometimes people talking very loud during the night on the balcony next to your window wake you up. Beside all of that (and being overpriced), I liked the location and the ocean view. The staff was courteous (even though did nothing to fix the outlets).
7 nachten verbleven in september 2023
Reactie van Leina'ala op 28 sep 2023
Aloha Giorgio,So sorry for the inconvenience this may have caused. I will be forwarding your concerns the managers as well as maintenance. Mahalo for staying with us.

6/10 – Redelijk

Tina

Reisde met familie
Positief: Voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
Staff was great! The 2 Condo we rented did not sleep 6 as promised and one had bed bugs both were filthy and plumbing fell apart in our Condo
7 nachten verbleven in september 2023
Reactie van Leina'ala op 28 sep 2023
Aloha Tina, So sorry to hear about your experience. I will definitely forward your comment to our managers and maintenance to look into. Mahalo for staying with us.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met een groep, Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Charging for ac is nonsense and not mentioned during the reservation
2 nachten verbleven in september 2023
Reactie van Leina'ala op 28 sep 2023
Aloha Umit,We apologize for the inconvenience this may have caused.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, comfort kamer
Good place to stay.
Overall, great place to stay as a family! Beware that they charge a daily rate for the use of AC.
4 nachten verbleven in augustus 2023
Reactie van Leina'ala op 13 sep 2023
Aloha, Mahalo for the great review.

8/10 – Goed

Kaoru

9 nachten verbleven in augustus 2023
Reactie van Leina'ala op 28 sep 2023
Mahalo for the great review! :)

6/10 – Redelijk

Harding C. Parrilla

Reisde met familie
Positief: Netheid, voorzieningen
The refrigerator leaked from the freezer side. master bath shower head was broken.
2 nachten verbleven in augustus 2023
Reactie van Leina'ala op 23 aug 2023
Aloha Harding,So sorry for the inconvenience, thank you for letting us know. We will have maintenance look into the issues.Mahalo for staying with us.

10/10 – Uitstekend

Carolina Judith Rodas

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property was amazing. The only thing that I didnt like was that extra charge I had to pay when I checked in. They chargred for the useage of the AC. When I booked this property it didn't say anything about additional AC chargers or resort fees.
4 nachten verbleven in augustus 2023
Reactie van Leina'ala op 13 sep 2023
Aloha Carolina,We apologize for the miscommunication with the AC charges. We appreciate your feedback and hope to see you again in the future. Mahalo :)

10/10 – Uitstekend

Brandi

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely loved our stay. Units are a little outdated, but they are comfortable, big and clean. All kitchen supplies were available, as we opted to shop and cook some of our meals during our stay. LOVED watching the sunset at the ocean pool every night. Super friendly neighbors who let us borrow boogie boards for the entire week. We will absolutely be back. 5 minutes from downtown Kona.
8 nachten verbleven in augustus 2023
Reactie van Leina'ala op 17 aug 2023
Mahalo for the awesome review Brandi. We look forward to seeing you in the future. Aloha :)

10/10 – Uitstekend

Stephanie

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely everything was incredible.
3 nachten verbleven in juli 2023
Reactie van Leina'ala op 3 aug 2023
Mahalo for this great review! We look forward to seeing you on your future vacations.

8/10 – Goed

Tia

3 nachten verbleven in juli 2023
Reactie van Leina'ala op 17 aug 2023
Mahalo for the great review Tia :)

2/10 – Ontzettend slecht

Khalil

Reisde met familie en kleine kinderen
Negatief: Staat van de accommodatie en faciliteiten
This property had small green lizards inside the unit that scared by children and wife, the units A/C control was locked and you have to pay an additional $35 / day to use that we found out at the property (sly move). There was a sticky mat under one of the tables that had trapped a cockroach. There is no house keeping and I would recommend not asking for toilet paper specially from the manager. After 5 days we ran out of toilet paper and per their suggestion as we checked in, I went to ask for toilet paper and the person at the counter that later presented her as the manager was so condensing and rude that is hard to describe here best to buy a few rolls at the store. If you want to enjoy the hard earned vacation avoid this place for sure. This is my first review because had I read some thing like this I would have not chosen this place.
6 nachten verbleven in juli 2023

10/10 – Uitstekend

Charlene

Reisde met een groep
Positief: Netheid, comfort kamer
Girls trip
My girlfriends and I stayed for 8 nights, booked through hotels.com. This place did not disappoint! The condo it self was spacious- we had a one bedroom, 2 full bath, and an ocean view. Everything was clean, kitchen was fully stocked with kitchen utensils, dishes, pots and pans. Appliances were in good working condition. Having a washer and dryer in the condo was a huge plus! The king size bed was comfy. We did not opted to pay pay the extra $25 a night for AC but it really wasn’t too bad with the slider doors open and fans on. The ocean view was beautiful and at night we got to see all the manta ray tour boats in the bay. The location was perfect. There is a shopping center just up the road with grocery stores, a few restaurants, and gas station. We were less than 10 miles from downtown.
8 nachten verbleven in juni 2023
Reactie van Leina'ala op 12 jul 2023
Mahalo Charlene for your amazing review. We look forward on seeing you in the future.

10/10 – Uitstekend

Angelina Linda Hernandez

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I don't like that I had to pay for air conditioner. I cleaned the whole apartment my self and still paid a cleaning fee I washed all linen and folded and made beds no one had to clean for us but other then that we loved everything else about are stay I will definitely be coming back
7 nachten verbleven in juni 2023
Reactie van Leina'ala op 12 jul 2023
Aloha Angelina, We apologize for the inconvenience and will take your review in consideration for future reservations.Mahalo for staying with us at Kanaloa at Kona by Castle Resorts.

8/10 – Goed

James

Reisde met familie
Positief: Netheid, comfort kamer
Great location
Units were nice but in need of basic maintenance and some repairs. Overall stay was nice great location Some unit’s don’t have air conditioning and ones that do have an additional fee to use
6 nachten verbleven in juni 2023
Reactie van Leina'ala op 12 jul 2023
Mahalo James for the review! We will take your review in consideration for future reservations.

8/10 – Goed

Paul

Reisde met familie
Positief: Netheid, comfort kamer
Family trip
Location was great, mins from harbour for snorkelling trips and 15 mins away from downtown. Be careful AC. Ot included in units an extra fee of 50$ per day for using them. That was not mentioned on website while booking and i fell is exaggerated and unnecessary
2 nachten verbleven in juni 2023
Reactie van Leina'ala op 12 jul 2023
Aloha Paul,Mahalo for the review!

4/10 – Matig

BENJAMIN

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
You have to pay an extra fee of $30 per night for air conditioning, which was not mentioned in the listing
5 nachten verbleven in juni 2023
Reactie van Leina'ala op 12 jul 2023
Aloha Benjamin,I apologize for the inconvenience this may have caused. The AC charges should have been noted on the reservation. We will look into getting this corrected for future reservations.Thank you for staying with us at Kanaloa at Kona!

6/10 – Redelijk

Armen

Negatief: Netheid, comfort kamer
It was ok for the price and location.
Getting our keys and trying to get into the condo wasn’t the easiest experience. Once we got through the gate and got the correct key to unlock the door, we noticed an awful smell once in the condo. After having the windows and fans running all week, the smell never went away. It wasn’t the cleanest condo, lots of mold/mildew and the carpet felt very dirty. There was a ton of dust throughout. The dishes were not washed. The bed and linens were very uncomfortable as well. The one great thing was the view from the lani. Ocean/golf course view. Property was fairly clean and maintained when we walked about. We were bummed the ocean view pool was down, it was one of the reasons we picked this resort. Parking was tight. Don’t have a large vehicle if you want to park in your designated spot. We had a rav4 and it was tight.
6 nachten verbleven in mei 2023
Reactie van Leina'ala op 12 jul 2023
Aloha Armen,We apologize for the inconvenience. I have noted all of your concerns to the correct departments. Mahalo

10/10 – Uitstekend

Todd

Positief: Netheid, staat van de accommodatie en faciliteiten
Very nice quit place. Our deck was facing the fairway which i found nice and isolating.
7 nachten verbleven in mei 2023
Reactie van Leina'ala op 12 jul 2023
Aloha Todd! Mahalo for the awesome review. We look forward to seeing you in the future.

6/10 – Redelijk

Dora M.

6 nachten verbleven in april 2023

6/10 – Redelijk

Luisa, San Leandro

Reisde met een groep, Reisde met familie
Positief: Voorzieningen
Negatief: Netheid
Es nuestra segunda vez que nos hospedamos en este Resort, estuvimos en 2017 en la unidad 2701 y todo fue excepcional pero ahora estuvimos en la 2802 ( Abril 27 al 30) y no nos gustó: 4 cucarachas durante la estadía, los inodoros de las regaderas no bajan rápido y el agua se queda acumulada, el toilette no baja con fuerza, la pintura de las paredes envejecidas, las ventanas no cerraban bien, la mini cocina del balcón todo oxidado, el edredón de la habitación principal muy viejo. No justifica los $395 $95 de aire acondicionado que pagamos.

6/10 – Redelijk

Steen, Hyattsville

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Beautiful view, nice grounds, good kitchen. Bed was horrible though aand there was no wifi
5 nachten verbleven in april 2023

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Negatief: Netheid
4 nachten verbleven in april 2023

10/10 – Uitstekend

David

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Really nice area. The condo we were in was quite good, a very short walk to the ocean, and had its own reserved covered parking spot.
8 nachten verbleven in april 2023
Reactie van Leina'ala op 15 nov 2023
Aloha,Thank you so much for taking the time to leave us feedback. We're really grateful and appreciate you taking the time to share your rating with us. We hope to see you back on your future vacations to the Big Island ;)

8/10 – Goed

Roque Rangel

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
good place to stay.
6 nachten verbleven in maart 2023

8/10 – Goed

Steven

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Although the condition was older it was very clean and spacious
2 nachten verbleven in maart 2023

6/10 – Redelijk

Maria Clarence

4 nachten verbleven in maart 2023

10/10 – Uitstekend

Diane

Positief: Netheid, staat van de accommodatie en faciliteiten
14 nachten verbleven in maart 2023