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Beoordelingen van Royal Kona Resort

3.5 out of 5
Royal Kona Resort
75-5852 Alii Dr, Kailua-Kona, HI

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 1188 van 2519 beoordelingen" "
Gastenscore: 8 - Goed. 697 van 2519 beoordelingen" "
Gastenscore: 6 - Redelijk. 367 van 2519 beoordelingen" "
Gastenscore: 4 - Matig. 170 van 2519 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 97 van 2519 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

7,8/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Christopher

Positief: Netheid, personeel en service en voorzieningen
Clean and friendly. Getting a bit run down.
14 nachten verbleven in april 2024
Reactie van Customer Satisfaction Team op 2 mei 2024
Mahalo for your feedback! We are working on renovations and do hope to welcome you back to an improved experience in the future!

8/10 – Goed

DeNelle Rene, Burien

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved this property, friendly staff, clean room, close to town. Nice to have a nice outdoor bar on the ocean. The pool and lagoon were great and not overcrowded in the morning. The only downside was the $100 per night deposit that I was not aware of. If would have been nice to know to plan accordingly.
5 nachten verbleven in april 2024
Reactie van Customer Satisfaction Team op 2 mei 2024
Mahalo for your positive review! We are happy to read that you enjoyed your stay with us! We are sorry that you were not aware of the security hold - it should be stated in your terms and conditions when booking. We hope to welcome you back again in the future!

10/10 – Uitstekend

Renee

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful landscape
1 nacht verbleven in april 2024

10/10 – Uitstekend

Enmanuel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Customer Satisfaction Team op 30 apr 2024
Mahalo for your feedback!

6/10 – Redelijk

Neena

The ocean view is great, property needs TLC, the doors to the balcony are stuck, hard to slide. Staff could be a little more friendlier, especially Kenny waiter at Luau came around and served the same guests right at our table at least 5 times while totally ignoring us even when we tried to ask him. Also, most of the seats were reserved at the luau, we went early but had very limited seating option. Other than that beautiful ocean views, good food at the hotel restaurant. Guest services could be a little better
3 nachten verbleven in april 2024
Reactie van Customer Satisfaction Team op 30 apr 2024
Mahalo for your feedback! We are happy that you enjoyed your stay and we appreciate your feedback regarding service! We always want our guests to feel at home with us and will share your feedback with our team for improvement. We hope that you had a lovely time in Kona and will join us again in the future!

10/10 – Uitstekend

Anthony, Burnaby

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is undergoing renovations so bear with them. Their staff was nice but a little sassy sometimes. They accommodate handicapped persons nicely. Golden hour at the resort is amazing.
3 nachten verbleven in februari 2024
Reactie van Customer Satisfaction Team op 29 apr 2024
Mahalo for your feedback! We are happy that you enjoyed your stay and appreciate your feedback. We hope to welcome you back again in the future!

6/10 – Redelijk

Mark

Negatief: Voorzieningen
Too pricey
5 nachten verbleven in april 2024
Reactie van Customer Satisfaction Team op 29 apr 2024
Mahalo for your feedback!

10/10 – Uitstekend

DeSha

Nice
6 nachten verbleven in april 2024
Reactie van Customer Satisfaction Team op 29 apr 2024
Mahalo for your feedback!

6/10 – Redelijk

GHI LING

Reisde met een groep
Positief: Staat van de accommodatie en faciliteiten
The room looks spacious and clean but we found a coackroach. I need to do extra cleaning and check up when I come jome
2 nachten verbleven in april 2024
Reactie van Customer Satisfaction Team op 29 apr 2024
Mahalo for your feedback! We spray all rooms weekly and will share your feedback with our team. We hope that you had a lovely stay and will join us again in the future.

10/10 – Uitstekend

Thomas, La Center

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Although a bit dated (as is all of Kona), I absolutely loved the feel of this hotel and can’t wait to come back someday. It’s well kept and clean, has great views and an awesome bar right on the water, although it’s usually crowded. Get reservations to eat. Located in the south part of Kona there are lots of great eateries and shopping. One of my favorite hotels.
2 nachten verbleven in januari 2024
Reactie van Customer Satisfaction Team op 29 apr 2024
Thank you for sharing your feedback with us! We are so happy to read that you enjoyed your stay with us and will share your feedback with our team. We hope to welcome you back again in the future for another wonderful stay in Kona.

10/10 – Uitstekend

Davelyn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All of your employees, had excellent customer service, especially the ones at the front desk. Will high recommended this hotel to other. Mahalo nui loa, Carlos and Davelyn Lopez
1 nacht verbleven in april 2024
Reactie van Customer Satisfaction Team op 29 apr 2024
Mahalo for your feedback! We are so happy to read that you enjoyed our service and we will share your feedback with our team! We hope to welcome you back again in the future.

8/10 – Goed

ELLETIA ANDRICA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ocean view spectacular
4 nachten verbleven in april 2024
Reactie van Customer Satisfaction Team op 29 apr 2024
Mahalo for your feedback!

8/10 – Goed

Jennifer

Reisde met partner
Positief: Netheid, personeel en service
Beautiful property but very run down, sad really. Really need room overhauls. Staff does a wonderful job of keeping rooms clean & stocked. Only 1 option for food & they don’t provide a room service menu or other options in room. Restaurant does have excellent food & Luau was $180 a person but food was mediocre. EVERYBODY on staff, from front desk, restaurant & even passing in halls was the friendliest, most helpful we’ve ever encountered!
2 nachten verbleven in april 2024
Reactie van Dale op 26 apr 2024
Mahalo! We appreciate your valuable feedback. We will be reviewing your concerns so we can give our guests the best service, we hope that you had a beautiful time on the island and will keep us in mind on your next trip.

10/10 – Uitstekend

MARCELINO

Reisde met familie
Positief: Netheid, personeel en service
Rooms need an upgrade. Feels a little old.
1 nacht verbleven in april 2024
Reactie van Dale op 26 apr 2024
Mahalo! We appreciate your valuable feedback. We will be reviewing your concerns so we can give our guests the best service, we hope that you had a beautiful time on the island and will keep us in mind on your next trip.

8/10 – Goed

Ona, ALBUQUERQUE

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024
Reactie van Customer Satisfaction Team op 29 apr 2024
Mahalo for your feedback!

6/10 – Redelijk

Lidia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great except, the only thing was not to my liking was that parking was not included.
1 nacht verbleven in april 2024
Reactie van Dale op 25 apr 2024
Mahalo! We appreciate your valuable feedback.

8/10 – Goed

Arash

Positief: Netheid, personeel en service
Great hotel. Walking distance to many restaurants and shopping
5 nachten verbleven in april 2024
Reactie van Dale op 25 apr 2024
Mahalo! We appreciate your positive feedback.

8/10 – Goed

Kang

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful sunset
2 nachten verbleven in april 2024
Reactie van Dale op 24 apr 2024
Mahalo! We appreciate your valuable feedback.

10/10 – Uitstekend

Sane

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Dale op 24 apr 2024
Mahalo! We appreciate your positive feedback.

10/10 – Uitstekend

Mildrey

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful location but it definitely needs some TLC Renovations are in progress so hopefully once that is done it will be much better!
8 nachten verbleven in april 2024
Reactie van Customer Service Team op 23 apr 2024
AlohaYes we are in the process of renovating- we do hope you come back and see our improvements. Mahalo

10/10 – Uitstekend

Irma E

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I enjoyed how close it was to the shops. The only issue i had is when I was going to bed i inspected the pillows and ine of them had a drop of blood on it. I reported it to the front office. I checked in on April 19th.
3 nachten verbleven in april 2024
Reactie van Customer Service Team op 23 apr 2024
AlohaWe are very sorry you experienced an unpleasant situation- we immediately take care of matters as soon as they are reported to us and we are glad you made us aware. We strive to provide excellent service to all our guests and do hope you come back and stay with us again. Mahalo

8/10 – Goed

Tony

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Not bad
3 nachten verbleven in april 2024
Reactie van Customer Service Team op 23 apr 2024
Glad you enjoyed your stay with us.See you back real soon!Mahalo

10/10 – Uitstekend

Mahrshi

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent stay
2 nachten verbleven in april 2024
Reactie van Customer Service Team op 23 apr 2024
We are happy to hear!Mahalo

10/10 – Uitstekend

James

The staff was extremely nice. Rooms were clean. A great all around atmosphere.
2 nachten verbleven in april 2024
Reactie van Customer Service Team op 23 apr 2024
Mahalo for your comments. We hope you come back real soon.Mahalo

10/10 – Uitstekend

Jennifer

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a beautiful view and within walking distance of shops and beaches and restaurants.
7 nachten verbleven in april 2024
Reactie van Customer Service Team op 23 apr 2024
Glad you enjoyed your stay with us- see you back real soon.Mahalo

10/10 – Uitstekend

James, Kailua Kona

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love this place. Beautiful tropical resort.
1 nacht verbleven in april 2024
Reactie van Dale op 19 apr 2024
We are delighted that you enjoyed it and we hope to welcome you back again in the future!

4/10 – Matig

Naomi

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
建物の老朽化。朝食を食べようとレストランへ行っても席は空いているがスタッフ不足で何組も待っている。プールサイドのバーで注文するのにも時間がかかる。立地は良い。
1 nacht verbleven in april 2024
Reactie van Customer Service Team op 23 apr 2024
Mahalo for your comments and we are very sorry for the inconveniences. We do hope you come back and see our improvements. Mahalo

10/10 – Uitstekend

Christina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Next to the sea wall and just a beautiful property. Staff were so nice.
1 nacht verbleven in april 2024
Reactie van Customer Service Team op 23 apr 2024
Mahalo for your comments- see you back real soon. Mahalo

10/10 – Uitstekend

Kei

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The view from the oceanfront room was exactly as pictured and made the experience! Also appreciated the service to order ahead food and pick up. Fast and convenient!
1 nacht verbleven in april 2024
Reactie van Customer Satisfaction Team op 18 apr 2024
Mahalo for your feedback! We are so happy that you loved the beautiful oceanfront views and our takeout service. We hope to welcome you back again in the future!

8/10 – Goed

Tetsuya

Reisde met familie
Positief: Netheid, personeel en service
View from the hotel was really good, especially sunset from Mai-Tai Bar was very beautiful.
3 nachten verbleven in april 2024
Reactie van Customer Satisfaction Team op 18 apr 2024
Mahalo for your feedback! We are so happy that you loved the beautiful sunsets and views. We hope to welcome you back again on your next visit to the Big Island.

10/10 – Uitstekend

Lorraine

Reisde met familie
We loved being so close to the ocean and listening to the waves crashing. Music to our ears.
2 nachten verbleven in april 2024
Reactie van Customer Satisfaction Team op 18 apr 2024
Mahalo for your feedback! We are delighted that you enjoyed our beautiful oceanfront location. We hope to have the pleasure of hosting you again in the future.

8/10 – Goed

Soo

Positief: Personeel en service, staat van de accommodatie en faciliteiten
The place is at the most beautiful place in Kona. I only got to stay just one night before heading North. The staffs are very kind and especially the Assitant Director of rooms, Wendy Victor, was beyond exceptional. I had an issue with my room, and she took care of the issue beyond my expectation. Excellent service!!! My flying in to Kona was so bad, but the service at the Royal Kona made me forget that and start my vacation with warm Hawaiian welcome!!!
1 nacht verbleven in april 2024
Reactie van Customer Satisfaction Team op 16 apr 2024
Mahalo for your feedback! We are so happy that you enjoyed your stay with us and that Wendy provided you with fantastic service. We hope to welcome you back again on your next visit to Kona!

10/10 – Uitstekend

Jean, Aylett

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice view of the ocean. Nice pool and plenty of pool chaises. Would have liked a hot tub near pool. Voucher for two free Mai Tais given as you check in. ..best ones I ever had! Nice open-air restaurant with good views. Room was very nice; liked the “pencil-like” lights next to each bed…nice for reading when others are sleeping. We were in a deluxe one bedroom with ocean view.
2 nachten verbleven in april 2024
Reactie van Customer Satisfaction Team op 15 apr 2024
Mahalo for your feedback! We are happy that you enjoyed your stay with us and loved the mai tais and that the reading lights were appreciated! We hope to welcome you back again in the future!

8/10 – Goed

Ava

1 nacht verbleven in april 2024
Reactie van Customer Satisfaction Team op 16 apr 2024
Mahalo for your feedback!

6/10 – Redelijk

Mayank

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Room quality needs to improve. All balconies are next to each other. One can really see what’s inside the other room when standing in the balcony.
3 nachten verbleven in april 2024
Reactie van Customer Satisfaction Team op 15 apr 2024
Mahalo for your feedback! We are sorry that you did not completely enjoy your stay with us and will share your feedback with our team. We hope that you had a lovely time in Kona.

10/10 – Uitstekend

Travis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place with a killer ocean view bar at Dons Mai Tai place. Awriiite!
1 nacht verbleven in april 2024
Reactie van Customer Satisfaction Team op 15 apr 2024
Mahalo for your feedback! We are delighted that you enjoyed your stay with us and loved the beautiful views! We hope to welcome you back again in the future.

8/10 – Goed

Ravi Shankar

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Great resort but to find parking is challenging even after paying ridiculous amount for parking. It is Hawaii so everything is expensive we should know but I would recommend this place. It is overall a very nice resort and would stay there again.
8 nachten verbleven in december 2023
Reactie van Customer Satisfaction Team op 15 apr 2024
Mahalo for your feedback! We are sorry that the parking was difficult as it does get busy during luau days. We will share your feedback with our team and we appreciate your recommendation. We hope to welcome you back again in the future!

4/10 – Matig

Jose

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Customer Satisfaction Team op 15 apr 2024
Mahalo for your feedback!

10/10 – Uitstekend

Rachel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Customer Satisfaction Team op 15 apr 2024
Mahalo for your feedback!

10/10 – Uitstekend

Jolene

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were happy about everything
2 nachten verbleven in april 2024
Reactie van Customer Satisfaction Team op 15 apr 2024
Mahalo for your positive feedback! We hope to have the pleasure of hosting you again in the future.

4/10 – Matig

seung hyun

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Coparing ro the room rate, it's not good. And some staffs are not kind.
3 nachten verbleven in april 2024
Reactie van Dale op 12 apr 2024
Thank you for your recent feedback concerning your stay at the Royal Kona Resort. We are extremely sorry to have disappointed you. We will be forwarding this review to our team to address the concerns you have listed to improve the service for our guests.

8/10 – Goed

Faye

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel, beds comfortable, parking available for an extra cost, lots of restaurants near by …
3 nachten verbleven in april 2024
Reactie van Customer Satisfaction Team op 11 apr 2024
Mahalo for your kind review! We are happy that you enjoyed your visit and had a comfortable stay with us. We hope to welcome you back again in the future!

6/10 – Redelijk

Carmelo

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024
Reactie van Dale op 12 apr 2024
Mahalo! We appreciate your valuable feedback.

8/10 – Goed

Dallas

Reisde met partner
Positief: Personeel en service, voorzieningen
Decent view. Room was ok. Property was nicely kept. Good service
2 nachten verbleven in april 2024
Reactie van Customer Satisfaction Team op 11 apr 2024
Thank you for sharing your kind review! We are delighted that you enjoyed your stay and we hope to welcome you back again in the future.

8/10 – Goed

Lori

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The only big downside was the greeting from the staff. It was very unwelcoming and not friendly whatsoever. The check in was very vague and we had to figure things out on our own. Besides that, the bartender and the towel guy were very friendly and fun to chat with.
1 nacht verbleven in april 2024
Reactie van Customer Satisfaction Team op 10 apr 2024
Mahalo for your feedback! We are very sorry that you felt service was lacking and check-in was vague. We will share your feedback with our team to ensure service improves. We hope that you had a wonderful time in Kona and will join us in the future for a warm welcome.

8/10 – Goed

Tracy

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The package deal we got with Expedia was the discounted ‘remodel’ deal. We were in the area Royal Kona was remodeling. The room was nice and spacious but it lacked some amenities. For example, there was a fridge , but no microwave and there was space for one. The towels and linens were about a 2.5-3 star. Each room had a lanai, which was nice to have a drink on, recap the day and plan the next. If you park in the gates it’s $29/day, outside it’s free. The grounds are very nice. There is a pool, spa, tennis courts, small workout room, nice restaurant and bar. There is a designated concierge office and small general shop. The location is fantastic. There is a luau on the property 1-2 times a week. I would stay again once the remodel is complete.
7 nachten verbleven in maart 2024
Reactie van Customer Satisfaction Team op 8 apr 2024
Mahalo for your feedback! We are happy that you enjoyed your stay and took advantage of our amenities and beautiful location. Parking is 25 daily for hotel guests. We hope to welcome you back again in the future.

10/10 – Uitstekend

Jahiera

Positief: Netheid, personeel en service
3 nachten verbleven in maart 2024
Reactie van Customer Satisfaction Team op 9 apr 2024
Mahalo for your feedback!

10/10 – Uitstekend

Malinda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We love the hotel. All of the staff was friendly and inviting. We had one bad staff at restaurant. We didn’t let it ruin our whole trip. They however questionable at hotel counter about how we paid third party. We still paid our bill. It shouldn’t matter how we book it. Security and cleaning staff very sweet and took care of us. Tyler is a manager in restaurant that did address some issues and needs. Excellent care. FOOD IS TOP NOTCH. Coffee in rooms not great but I think it could be changed. Thank you for making sure I was taken care of. We will always come back here. Security team very nice to us. Maintenance went out of their way to make sure we were happy and everything worked great. So worth the stay.
7 nachten verbleven in maart 2024
Reactie van Customer Satisfaction Team op 8 apr 2024
Mahalo for your kind review! We are delighted that you enjoyed your stay and that service was great, with a special shoutout to Tyler. We will do our very best to improve the coffee in house. We hope to welcome you back again in the future for another wonderful trip to the Big Island!

10/10 – Uitstekend

Kathryn

Positief: Netheid, personeel en service
1 nacht verbleven in februari 2024
Reactie van Customer Satisfaction Team op 9 apr 2024
Mahalo for your feedback!

10/10 – Uitstekend

Susan

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stayed 5 nights at the Royal Kona Resort. Good location, walkable to Kona shops, restaurants and pier. Room was spacious and well maintained. Dining in the seafront restaurant provided a spectacular view but the bar service was very slow. Plenty of parking but charged $25/day.
4 nachten verbleven in maart 2024
Reactie van Customer Satisfaction Team op 9 apr 2024
Thank you for sharing your feedback! We are happy that you enjoyed your stay and we appreciate your feedback regarding the parking and bar service. We hope to have the pleasure of hosting you again in the future.