Een buitenzwembad, parasols voor strand/zwembad
Beschikbaarheid controleren

Beoordelingen van Mahaweli Reach Hotel

5 out of 5
Mahaweli Reach Hotel
35, P.B.A.Weerakoon Mawatha, Kandy

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 38 van 99 beoordelingen" "
Gastenscore: 8 - Goed. 36 van 99 beoordelingen" "
Gastenscore: 6 - Redelijk. 13 van 99 beoordelingen" "
Gastenscore: 4 - Matig. 7 van 99 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 5 van 99 beoordelingen" "

8,2/10

Netheid

8,2/10

Personeel en service

6,6/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

5,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Tea

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Engels hotel
Een hotel met een engelse uitstraling. Een oase van rust in een zeer druk gebied. Het hotel is prachtig. Alleen in de omgeving is niets te doen. Dasrvoor moet je masr Kandy.
2 nachten verbleven in juli 2017

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

8/10 – Goed

Rob, Beverwijk

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Heerlijk onthaasten
Uitstekend hotel in een bruisende stad. Van ontvangst tot aan het uitchecken genoten van de sfeer en het zeer vriendelijke personeel.

8/10 – Goed

Thomas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Tetsuo

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
到着した際にホテルエントランスに誰もおらず、間違えたエントランスに来たか？と思ったら、実はそこがメインエントランスでした。 その後、お昼ご飯を食べようとしたのですが、テーブルの上に蟻がたくさん歩いており、食事をする気がかなり萎えました。 施設は５つ星ホテルとは思えないほど不潔で、部屋に入った際には髪の毛が落ちていたり、浴槽が汚れていたり、エレベーターが狭く汚い、プールには枯れ葉がたくさん落ちていたり、ベランダが泥だらけだったり、本当に気分が沈みました。 さらに、スタッフの対応も非常に悪く、渡したはずの鍵を忘れる、テーブルに蟻がいると言ってもテーブルは新しく準備したので問題ないと確かめもしないで対応しないなどなど、本当に気分が悪くなりました。
2 nachten verbleven in februari 2024

4/10 – Matig

Nguyet

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Disappointing stay!
This is not a 5 star hotel. Porter were not available on arrival to assist with lugguage. Overall, hotel need a refurbishment as it is tired. We were given a accessible room, and when we have a shower the whole toilet was flooded - a plastic curtains was the shower door. Towels were old and smell. Room also smell damp and moulded. We could hear the people in thr next room and anyone walking in the corridor. We checked in at around 4pm amd checked out at 8am - not an inviting hotel that you want to hang around.
1 nacht verbleven in december 2023
Reactie van Mahaweli Reach Guest Relations. op 19 jan 2024
Dear Guest, Ayubowan and Greetings from Mahaweli Reach! It is with great remorse we note the concerns as detailed by you. Mahaweli Reach is renowned for its service excellence by both our local and international patrons and it is our team's constant endeavor in upholding ourselves. to the highest quality standards adhered to. As such we regret that you've found this to be otherwise. All facilities made available in our disabled rooms are in facilitating the ease and convenience of our patrons, as such the washroom has been accommodated with shower curtains instead of a glass door. We regret you had not been satisfied with same. The concerns detailed have been addressed with the relevant departments and remedial action taken in preventing a recurrence of similar nature. Assuring you of continued service excellence in the future. Thank you. ,

6/10 – Redelijk

Janelle

Reisde met partner
Negatief: Voorzieningen
Does not live up to its 5* rating but staff very friendly. Buffet only average in terms of quality and choice.
4 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Avoid at all costs
Avoid at all costs. Pros: Service at the spa and restaurant was good. Cons: Old hotel, old furniture, mattress was hard and has that little ledge on the edges, like your parents mattress from 40yrs ago. Sheets were tired, I felt disgusting lying there and thankful that it was only 1 night. Air con was not effective. Poor service and communication. When I checked in, I asked for a late checkout, they agreed 12pm and wrote it down. At 11.30 the next day they called, asking why I hadn’t checked out. I told them I had a late check-out which should be in their system, and can they send someone up in 5mins to take my bags. No one came. When I checked in, I asked would there be a spa menu. They said yes it is in the room. It wasn’t in the room, I called reception, they told me to call the spa, the spa told me to ask reception. Seriously, get your act together guys, I want to spend money at the spa and you don’t even want it. The guy at reception told me contradictory hours for the spa service times. Service wise- whenever I had to sign something, they put it in front of me and didn’t say a word- never experienced such rudeness at a hotel. It was a horrible stay and when I checked out, the lady asked how my stay was. I told her that I was disappointed, and the reasons why. Then to sort my payment, she directed me to another lady (whom I thought was more senior), who didn’t say a thing or ask how my stay was, simply printed the invoice for signing.
1 nacht verbleven in maart 2020

8/10 – Goed

Nihal W.

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good food and great service,
1 nacht verbleven in februari 2020
Reactie van Mahaweli Reach Hotel op 24 feb 2020
Dear Guest, Ayubowan and Greetings from Mahaweli Reach! Thank you for taking time to recount your stay at Mahaweli Reach. It's a pleasure to note that the services rendered by our staff, the facilities provided and the wide array of food offered at Mahaweli Reach met your expectations. Looking forward to welcoming you again at Mahaweli Reach! Thank you

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Mahawell Reach Hotel was a welcome respite after many hours of driving. Large comfortable rooms with all the usual 4 star hotel inclusions. Great bed. The shower was over the bath and quite deep so if you have mobility issues I would recommend asking for a room with separate shower. The breakfast was the usual but nice buffet style (excellent omelette). We stayed two nights and this hotel was good.
2 nachten verbleven in januari 2020
Reactie van Mahaweli Reach Hotel op 24 feb 2020
Dear Guest, Ayubowan and Greetings from Mahaweli Reach! Thank you for taking time to recount your stay at Mahaweli Reach. We are glad that you found the welcome at Mahaweli Reach refreshing after your long drive. Being The first five star hotel in the region we constantly strive to maintain the highest standards, thus its of great pleasure to note that you were satisfied by the amenities offered at Mahaweli Reach. Looking forward to your next visit! Thank you.

10/10 – Uitstekend

pot, 日本

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
20年以上前から宿泊するホテル、相変わらずのコロニアルスタイルの良さを維持され気持ちの良い朝が迎えられます。食事が美味しいこともこのホテルに泊まる理由の一つです。
1 nacht verbleven in januari 2020
Reactie van Mahaweli Reach Hotel op 24 feb 2020
Dear Guest, Ayubowan and Greetings from Mahaweli Reach! Your continuous patronage of our establishment is of great value to us and we hope we made each visit of yours' memorable. Mahaweli Reach is known for the wide variety of dishes offered, thus we are delighted to note that you too found this the same. Looking forward to your next visit! Thank you.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2019

10/10 – Uitstekend

Jenny

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in mei 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The setting overlooking the Mahaweli River is simply beautiful. Lovely sunsets!
2 nachten verbleven in april 2019

6/10 – Redelijk

Geverifieerde reiziger

1 nacht verbleven in maart 2019

8/10 – Goed

ARUN

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
great hotel and location
great hotel and location
2 nachten verbleven in februari 2019

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice amenities, far from anything fun , okay to chill on the property
2 nachten verbleven in februari 2019
Reactie van Mahaweli Reach Team op 28 feb 2019
Dear Guests, Ayubowan! Greetings from Mahaweli Reach! We are happy to note that you enjoyed your stay with us and appreciate the time you took to recommend our property. It was indeed a pleasure to have served you and we are glad that our location and the overall experience contributed to a memorable stay. Looking forward to welcoming you again to the Mahaweli Reach! Thank Yoiu

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Bra hotell. Lekkert med ett fantastisk personale. Trenger nok en restaurering. Særlig badene!!
2 nachten verbleven in december 2018
Reactie van Mahaweli Reach Team op 28 feb 2019
Dear Guests, Ayubowan! Greetings from Mahaweli Reach! We are delighted to note that our staff made your time spent at Mahaweli Reach comfortable and memorable. We will continue to develop our product and services in order to ensure an even better experience in the future. We hope you will give us an opportunity to welcome you once again to the Mahaweli Reach! Thank you,

8/10 – Goed

Martin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Kandy
Sehr schöne Anlage und tolle Zimmer. Essen war gut.
2 nachten verbleven in november 2018

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The staff was very welcoming and helpful, we had our itinerary discussed and we also learned about the places we could visit in a better way. Cleanliness and maintainance 10/10 Very Polite staff The menu can be
2 nachten verbleven in november 2018

10/10 – Uitstekend

Chandana

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2018

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service
lovely staff.... tired hotel but still good
Staff were lovely. Hotel is old. public areas like the pool are gorgeous. rooms are tired but big. Walls are very thin and can hear everything. Breakfast was mediocre. Easy to get tuk tuk to town. Staff are fantastic
2 nachten verbleven in november 2018
Reactie van Mahaweli Reach Team op 13 nov 2018
Dear Guest, Ayubowan! Greetings from Mahaweli Reach! Thank you for taking your time to send in your feed back relating to your time spent with us at Mahaweli Reach. It is heartening to learn that you appreciated the services rendered by our colleagues, the spacious room, the sparkling free form pool and the view that you capture from our sprawling gardens on the banks of the Mahaweli River. All the same it is with concern we note your comments and observations and shall certainly take all corrective measures since we endeavour to maintain high standards of facilities and services across our property.

10/10 – Uitstekend

Pratap

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
All excellent
3 nachten verbleven in oktober 2018

8/10 – Goed

Simla

Kandy property not the best but city is awesome 👏
Property is very average and our room had to be changed as the shower was broken .. would not recommend this property to anyone .. they have river cruise which was very depressing :-((
1 nacht verbleven in oktober 2018
Reactie van Mahaweli Reach Team op 13 nov 2018
Dear Guest, Ayubowan! Greetings from Mahaweli Reach! We sincerely appreciate you sparing your time to review our property and services furnished to you whilst you were with us at Mahaweli Reach. We sincerely regret that certain aspects had not been up to your expectations and shall definitely take all remedial measures since we strive hard to ensure a pleasant and memorable stay for all our guests.

6/10 – Redelijk

Ahmad

Positief: Netheid, comfort kamer
جيد من ناحية الموقع والنظافة ..
الفندق نظيف وموقعه ممتاز .. لكن هناك تاخير في تسجيل الدخول والخروج.. لانه على حسب كلامهم الحجز غير موجود .. لا اعلم بسبب من الفندق ام بسبب الفندق .. التعامل مع موظف الاستقبال جدا كان سيئ.. قام بطلب اكثر من ٨٢ دولار إضافية للاطفال .. وبعد التحدث من مديرة الاستقبال تم دفع نصف المبلغ تقريبا ..
3 nachten verbleven in augustus 2018

10/10 – Uitstekend

Hanne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2018

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel that is a sight itself. Kandy is a bit hectic and noisy city, but the area where the hotel is located is very quiet and beautiful and easily accessible with tuktuk (hotel has its own tuktuk driver also so getting to the city is easy). Rooms were clean, staff was helpful and food was good. I recommend to take also the breakfast when booking the room, it is really worth of paying a little extra.

10/10 – Uitstekend

Mario

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Really great service from all the staff.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place to stay
Great comfortable stay at this hotel about 3 km outside Kandy but be aware the roads are very busy so can take a while to get into town
2 nachten verbleven in februari 2018

10/10 – Uitstekend

Ahmed, Lebanon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing Hotel & Awesome Staff!
We absolutely love this hotel! The hotel itself if amazing and the staff were exceptional. Ask for Damith, he is an amazing person with a lot of attention to detail. We strongly recommend this hotel to everyone. We stayed here one night only and we should have booked at least two nights. Wonderful hotel, amazing food selection between all the hotels we stayed at in Sri Lanka. Very well done, good job to everyone!
1 nacht verbleven in november 2017

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not even a 1-star hotel
From check-in to check-out a terrible experience. Very noise rooms, very old rooms, very bad maintained rooms. A lot of ongoing construction work going on.
2 nachten verbleven in juli 2017

10/10 – Uitstekend

Ross

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful gardens and swimming pool. Fantastic food. Attentive, friendly staff.
4 nachten verbleven in juli 2017

10/10 – Uitstekend

Mohammed

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
فندق راقي ورائع جظا
فندق رائع وجميل بمهنى الكلمة وراقي والموظفين أرقى وكل شي أعجبني وأتمنى أن أعود مرة أخرى لهذا الفندق الرائع
2 nachten verbleven in juni 2017

10/10 – Uitstekend

Richard, East Sussex UK

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good location on the river
Lovely location on the river, a little away from the centre of Kandy but only a short tuc tuc ride so no real problem. Very good buffet breakfast & evening meal. Pity there was no beer over the New Year period!

10/10 – Uitstekend

Britt

Positief: Netheid, staat van de accommodatie en faciliteiten
Greit hotell som ligger nærme Kandy
Da Hotels.com ikke hadde lukket booking mulighetene, måtte vi vente i over 2 timer for å få rom.

10/10 – Uitstekend

Ijaz, Dubai, UAE

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 star hotel by the longest river in Sri Lanka
Hotel located in a scenic area (had some time locating it as decided to drive on my own) but wouldn't be a problem if one hires a local taxi. Hotel staff were very courteous right from the reception till the house keeping / engineering staff. Food was awesome (at least to me) as I gorged myself on Sri Lankan food - sea food, hoppers, rotis, sambols, etc simply put a wide variety of international and Sri Lankan food. Lots of things to do - boat rides, swim in the pool, visit the historical botanical gardens located a few kilometres away, visit the heritage sites (Dalada Maligawa - Lord Buddha's relics are kept and venerated by the Buddhists) and lots more. Certainly was a change from the humid weather one found in Colombo and the towns we visited on the coast - Galle, Kalutara etc. Wouldn't hesitate to recommend this hotel to all my friends. Keep up the good work of and all the best, Regards Ijaz

6/10 – Redelijk

Johannes

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Reactie van General Manager op 7 mrt 2017
Thank you,

8/10 – Goed

Ahmed

Positief: Netheid, personeel en service en comfort kamer
Reactie van General Manager op 1 mrt 2017
Dear Mr Ahmed, Thank you for rating us on expedia. Best regards, Rodney Armstrong Resident Manager

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel is pretty nice. Offered welcome drink, and very rich breakfast. The place is like a garden, with many different flowers.
Reactie van General Manager op 7 feb 2017
Dear Guest, Ayubowan! Greetings from Mahaweli Reach! We truly appreciate your gracious words in recommending our property. We endeavour to maintain the high standards of service and quality of cuisine ; and are pleased to note we have been able to facilitate great memories of your stay at our hotel. Thanking you and we look forward to welcoming you once again at the Mahaweli Reach on your next visit!

2/10 – Ontzettend slecht

Howard, Charleston, SC

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Refused to honor reservation
Would not let us through the gate. We had paid in full through Orbitz. They couldn't find it. We asked if they had a room. They said yes but we could not have it because all arrangements had to go through Colombo. We had driven 4 hours from Kandy and they left us without a place to stay. AND THEY HAD A ROOM!@!!
Reactie van Rodney op 6 feb 2017
Dear Guest, Ayubowan! Dear Guest, We regret any inconvenience caused to you, though as a hotel based in Kandy, we carry out all transactions in Kandy and do not require arrangements to be made in Colombo. Further, the property remains open to visitors. Thank you,

10/10 – Uitstekend

gurhan33, Istanbul

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Paradise
Although i checkek all reviews i was not expecting sort of warm welcome and kind servie shown during our stay From the reception to house keeping,from the bar to resturant, feom the concierge to spa bali massage all excelent left there with good Memories thank you all
Reactie van Rodney op 6 feb 2017
Dear Guest, Ayubowan! Greetings from Mahaweli Reach! We are truly happy to have been able to provide you both a memorable stay for you both and take this opportunity to express our sincere appreciation of your gracious recommendation of our product and services. It was indeed a pleasure to have served you and to have had you as our guests. Thank you 

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel vieillissant
Hotel vieillissant,chambres grandes mais délabrées,et mal entretenues. Nourriture médiocre. Et surtout ,personnel incompétent et in,efficace,à tous les niveaux,et en plus ,pas aimable. Mauvais choix......

4/10 – Matig

G L F, usa

Positief: Netheid, personeel en service
Older hotel needs renovation. Beds are very hard. Lots of Asian tour groups and large weddings take over hotel. Too far from town. Expensive food and drink. Service ok, but very slow. Spa was excellent but expensive. Beautiful flowers around pool. Would stay somewhere else next time.

4/10 – Matig

DLMR, Washington DC

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Let down
Nice hotel- beautiful landscape. Focused on Asian tour groups. Unfortunately, the restaurant was closed for our stay and we were forced to eat in their conference center for breakfast and dinner. Construction noise at pool during day. All that dampened our stay. Hotel is far from Kandy center. would choose another hotel next time.

4/10 – Matig

STANISLAV

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Очень снобисткий 3* отель
Очень плохие впечатления об отеле. Очень снобисткий отель. Когда был 5, сейчас твердая 3. Но замашки от пятизвездного отеля остались. Дали номер с подтекшим потолком, кондиционер работал никак, в туалете был постоянный риск засорения. Больше 2 дней лучше не останавливаться, отель находится далеко от Канди, рядом нет нормальных кафешек, все в центре Канди. Сам город, озеро, храм классный. Цены в ресторане очень завышенные. Бронировал на 6 дней, съехал на 4 сутки, было дождливо, в бассейне холодно. Деньги за два дня не вернули. Номер очень старый.

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid, comfort kamer
Good, but no view The bathroom was not clean Bedsheet not clean

8/10 – Goed

Ali

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It is ok, but not Waaaw
the hotel is fine and beautiful. One major issue: the design of the shower in the rooms is disastrous. the shower is hooked way too far on the wall and you have to bend to reach to the water. I am surprised how the management approved such a design?

8/10 – Goed

nicola, milano

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Bello ma.....
L'hotel e' accettabile, le camere grandi, la vista e la posizione ok ma il cibo scadente. La piscina e' meravigliosa. Questo hotel e' invaso da arabi con mogli con il burka nero, quindi se vi disturba come lo ha fatto a me non ci andate.

10/10 – Uitstekend

Mushtaq

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent hotel in Kandy (not in downtown),
Good hotel on the river with a good restaurant. The fitness center was a bit run down, but the rest of the hotel and the staff was excellent. Good price.