Een buitenzwembad, ligstoelen bij het zwembad
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Beoordelingen van Radisson Hotel Kandy

4 out of 5
Radisson Hotel Kandy
No. 31, Saranankara, Mawatha, Kandy, Central Province

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 195 van 374 beoordelingen" "
Gastenscore: 8 - Goed. 138 van 374 beoordelingen" "
Gastenscore: 6 - Redelijk. 28 van 374 beoordelingen" "
Gastenscore: 4 - Matig. 6 van 374 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 7 van 374 beoordelingen" "

9,2/10

Netheid

8,8/10

Personeel en service

8,8/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
De kamers van hotel OZO azijn mega ruim. Wij hadden een kamer met uitzicht op Kandy Lake. Het ontbijt is echt geweldig! Veel keus. Er zit een sportschool in het hotel waar je veel verschillende apparaten hebt. Het dakterras mét zwembad is ook een uitkomst als je aan de drukte wilt ontsnappen. Kortom: een mega goed hotel!
2 nachten verbleven in augustus 2019
Reactie van Monty Ariyaratne op 9 sep 2019
Dear Guest, Thank you very much for taking time to share your experience at Ozo kandy,we are extremely happy that your stay was pleasant and enjoyable, really look forward to seeing you in near future Regards Monty Ariyaratne Manager Ozo Kandy

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

2/10 – Ontzettend slecht

Philip

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Probably the worst hotel we have stayed in. Main issue was the cleanliness, hopefully i can add photos to this review to show the state on the Bedding, looked like the sheets hadnt been washed since someone deficated on them!!! As for the smell in the room, what looked like someone died on the carpets and the food looking like it had been out for days! If we could have moved hotels that evening we would have, but it was late when we arrived. Staff response to the state of the rooms...."well it's one of our nicest rooms...." but it doesnt matter if its so dirty! Anyway, we checked out the next day rather than staying for the 3 nights booked. The general manager said "he understood and that we should apply for the refund of the 2 unused nights through Expedia and that he would sort it out at his end. The team at Expedia were very helpful but guess what, refund rejected. Having now tried twice to contact Radisson directly with no response we decided to do this review. Having had an amazing stay at the Radisson Red in Cape Town recently, it is not the chain, but i think a management change in Kandy would help! One final word of warning, the TukTuk driver in the smart white outfit who hangs around the hotel and is friends with the luggage guy at the hotel should be barred. He is aggressive, threatens you when you just want to walk to the Lake, threatens taxi drivers! Beware. I dont like giving these kinds of reviews but needs doing to save other travellers.
3 nachten verbleven in april 2024

10/10 – Uitstekend

Tadhg

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A beautiful hotel overlooking the city and lake in Kandy. Has everything you need for a comfortable stay. A nice rooftop bar to relax before a peaceful quiet sleep.
1 nacht verbleven in april 2024
Reactie van Hotel Management op 19 apr 2024
Dear Tadhg,Thank you for taking the time to share your feedback from your visit to Radisson Hotel Kandy.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Hotel Kandy, I look forward to welcoming you back.Sincerely, Hotel Management, Radisson Hotel Kandy

10/10 – Uitstekend

Kenneth

1 nacht verbleven in maart 2024
Reactie van Hotel Management op 20 apr 2024
Dear Tadhg,Thank you for taking the time to share your feedback from your visit to Radisson Hotel Kandy.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Hotel Kandy, I look forward to welcoming you back.Sincerely, Hotel Management, Radisson Hotel Kandy

4/10 – Matig

Balakumar

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Rooms smells very bad, food is not worth for the price you paid, towels and bed seats are not clean house keeping is not done there job, we end up fixing the shower faucets,air condition was in repairs.
1 nacht verbleven in maart 2024
Reactie van Irfan op 16 mrt 2024
Dear Balakumar Thank you for taking the time to share your feedback from your visit to Radisson Hotel KandyWe are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. Please accept my sincere apologies for the shortfalls you encountered as you have mentioned, and those points will be highly taken under consideration and informed to the concerned department heads to seek a prompt improvement.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Hotel Kandy, I look forward to welcoming you back.Sincerely, IrfanRadisson Hotel Kandy

2/10 – Ontzettend slecht

Swarnalata, Chicago

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was quick with check in. Room was very comfortable with a good view.
1 nacht verbleven in maart 2024
Reactie van Hotel Management op 16 mrt 2024
Dear Swarnalata,Warm greetings from Radisson Hotel Kandy and we sincerely appreciate your recent stay with us and detailed feedback.We are elated to hear about the positive aspects of your stay.However, I deeply regret that certain areas fell short of expectations. We strive for excellence and your feedback is crucial in aiding us to enhance our guest experiences. We hope for another opportunity to serve you better.Warm Regards,Hotel ManagementRadisson Hotel Kandy

8/10 – Goed

jose

1 nacht verbleven in december 2023
Reactie van Hotel Management op 16 mrt 2024
Dear Jose,We are truly grateful for your wonderful feedback and delighted to hear that your stay exceeded your expectations.We appreciate your loyalty and look forward to welcoming you back on your next visit. Your kind words are a great encouragement for us.Warm Regards,Hotel ManagementRadisson Hotel Kandy

10/10 – Uitstekend

Teresa M

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Hotel
We enjoyed our stay here. The only thing that was disappointing was… I thought breakfast was included. It wasn’t until I went to check out that I found out it wasn’t when an additional $30.00 USD was charged to my credit card.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Elisabeth

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location overlooking the lake in Kandy, with views of the Tooth Temple. Extremely comfortable room. Rooftop bar and pool were wonderful. We were excellently looked after by the team at the Radisson and would highly recommend this accommodation.

10/10 – Uitstekend

Jill

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very surprising and nice Radisson
As with so many places, it is greatly about the service. The front desk staff was wonderful, even the bellman was enthusiastic and helpful Thebreakfast buffet was varied and having a coffee machine with multiple choices of beverages was efficient and moved the lines along. The table outside were nice but could have had some kind of shade cover in place. The sunrise from my fifth floor balcony was breathtaking.
2 nachten verbleven in augustus 2023
Reactie van Riyazi Amanulla Assistance Front Office Manager op 27 aug 2023
Dear Sir / Madam, Thank you for taking the time to share your feedback from your visit to the Radisson Hotel Kandy. We are delighted to read from your review that you had enjoyed your recent stay with us. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Hotel Kandy, I look forward to Welcoming you back.

8/10 – Goed

Jillian

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nothing really unique about this hotel. No welcome drink or warm towel, no attention after checkin. Dining room opened for dinner at 7pm, far too late for tired and hungry travellers
1 nacht verbleven in augustus 2023
Reactie van Riyazi Amanulla Assistance Front Office Manager op 27 aug 2023
Dear Sir / Madam, Thank you for taking the time to share your feedback from your visit to the Radisson Hotel Kandy. We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the lack of service standards during your stay. The actions taken are already in place and I can very well assure you that steps taken will certainly enhance the guest experienceIt is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Hotel Kandy, I look forward to welcoming you back.

10/10 – Uitstekend

Chris

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
So I am high level elite status with both Marriott and IHG over a long period, so mostly stay within those hotel groups across the globe given both the perks and the rewards bookings with points. Kandy did not have that option, and with a 1.5yo baby didn't feel adventurous enough to try a boutique unknown brand (even with good reviews), so we chose this Radisson as a known 'brand'. It had been 11 years since we last stayed at a Radisson anywhere and that was Puerto Rico. For reference also this was a personal trip to Kochi in Kerala with my spouse and 1.5yo child and overall our first trip to Sri Lanka and Kandy specifically. We stayed for 2 nights and booked a suite room overlooking the beautiful Kandy Lake, and also included the breakfast option (which was a buffet). Overall, like mostly everywhere in Sri Lanka, the service was excellent throughout the hotel from check-in to housekeeping to breakfast and rooftop servers and concierge. Everyone did their best to try and help out, and were attentive to our baby. The room while not massive for a suite, still had 2 main rooms, purely a stand-in shower, a large balcony overlooking the lake . And because we were in the corner we got a city view as well as some of major sights like Sawtooth Buddhist temple with its gold roof. It was modern, and they well provided for our baby with extra garbage bags, crib, etc. The breakfast had very good Sri Lankan food, as well as some western options. Hoppers on demand are always a highlight.
2 nachten verbleven in juli 2023
Reactie van Riyazi Amanulla Assistance Front Office Manager op 19 jul 2023
Dear Guest, Thank you for taking the time to share your feedback from your visit to the Radisson Hotel Kandy. We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Hotel Kandy, I look forward to welcoming you back.

10/10 – Uitstekend

Pushpavaly

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in mei 2023
Reactie van Riyazi Amanulla- Assistance Front Office Manager op 7 jun 2023
Dear Madam, Hope you have reached Singapore safely and had a memorable Sri Lanka visit. Thank you for taking the time to share your feedback from your visit to the Radisson Hotel Kandy. We are delighted to read from your review that you had enjoyed your recent stay with us. On behalf of our entire team at Radisson Hotel Kandy. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Hotel Kandy, I look forward to welcoming you back.

10/10 – Uitstekend

Lara

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing Hotel
Very nice hotel, staff, location and service. Got a room upgrade as well. Thank you for hosting us!
1 nacht verbleven in april 2023
Reactie van Riyazi Amanulla- Assistance Front Office Manager op 7 jun 2023
Dear Sir / Madam, Thank you for taking the time to share your feedback from your visit to the Radisson Hotel Kandy. We are delighted to read from your review that you had enjoyed your recent stay with us. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Hotel Kandy, I look forward to Welcoming you back.

10/10 – Uitstekend

Andrea

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quality hotel for a great price
2 nachten verbleven in april 2023
Reactie van Riyazi Amanulla Assistance Front Office Manager op 16 apr 2023
Dear Sir/ Madam, Thank you for taking the time to share your feedback from your visit to the Radisson Hotel Kandy. We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Hotel Kandy, I look forward to welcoming you back.

8/10 – Goed

Edo

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Average hotel, nothing special except the rooftop
Old hotel, beds & shower good but nothing special. Just for staying over it is fine and good located to explore Kandy.
1 nacht verbleven in maart 2023
Reactie van Nabeel op 2 apr 2023
Dear Ahmed Shaaniu,Greetings from Radisson Hotel Kandy!Thank you for taking the time to share your experience with us!Best Regards,Nabeel Buhar

8/10 – Goed

Stephen

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice location
2 nachten verbleven in maart 2023
Reactie van Nabeel op 28 mrt 2023
Dear SirGreetings from Radisson Hotel Colombo!Thank you for taking the time to share your experience with us!We hope you had a delightful stay at Radisson KandyWe hope to see you again soon! Best Regards,Nabeel Buhar

8/10 – Goed

chris

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms were clean and what you would expect from Radisson. The rooftop pool was great.
3 nachten verbleven in februari 2023
Reactie van Riyazi Amanulla - Assistant Front Office Manager op 3 mrt 2023
Dear Ms Sir / Madam, Thank you for taking the time to share your feedback from your visit to the Radisson Hotel Kandy. We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Hotel Kandy, I look forward to welcoming you back.

8/10 – Goed

Benjamin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely hotel in Kandy
Located by the river and a bit up the hill, which is very nice and convenient. Great hotel and very friendly staff + nice suite for a good price.
1 nacht verbleven in februari 2023
Reactie van Riyazi Amanulla - Assistant Front Office Manager op 3 mrt 2023
Dear Ms Sir / Madam, Thank you for taking the time to share your feedback from your visit to the Radisson Hotel Kandy. We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Hotel Kandy, I look forward to welcoming you back.

10/10 – Uitstekend

shairan-bose

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2023
Reactie van Riyazi Amanulla - Assistant Front Office Manager op 3 mrt 2023
Dear Ms Sir / Madam, Thank you for taking the time to share your feedback from your visit to the Radisson Hotel Kandy. We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Hotel Kandy, I look forward to welcoming you back.

10/10 – Uitstekend

David

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
Reactie van Riyazi Amanulla - Assistant Front Office Manager op 15 jan 2023
Dear Sir,Thank you for taking time off your schedule to review us. We are happy to hear that you have enjoyed your stay with us. Whilst taking the feedback positively, we wish to welcome you back in the future.Warm RegardsRiyazi AmanullaAssistant Front Office Manager

10/10 – Uitstekend

Sathies

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent friendly staff, always there to help with the smile. Fully recommended
Reactie van Assistant Front Office Manager op 2 dec 2022
Dear Sir,Thank you for taking the time to share your feedback from your visit to the Radisson Hotel Kandy . We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Hotel Kandy , I look forward to Welcoming you back.Sincerely, Riyazi AmanullaRadisson Hotel Kandy

10/10 – Uitstekend

serge, dallas

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love the hotel and all staff and management, stayc2 days in state of one day, I shall be back
1 nacht verbleven in augustus 2022
Reactie van Nissanka De Silva- Front Office Manager op 22 sep 2022
Dear Sir/ Madam,Thank you choosing Radisson-Kandy and we are delighted to hear you had a great stay here.Hope to see you again in near futureThank You

2/10 – Ontzettend slecht

Katy

1 nacht verbleven in mei 2022

8/10 – Goed

Gabriella

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Incredible balcony view
Nice hotel with amazing view over Kandy and lake. The biggest minus for me was the food, so bad! The veggie burger was a couple of vegetable slices and bread, and the dinner buffé did not taste good. They should hire a new chef and focus on a small, but really delish, menu. Another minus was the different prices on tours/taxis depending on who in the staff you asked. It would enhance the experience if they had one person handling tours and booking who understood questions and gave correct price info.
3 nachten verbleven in april 2022

10/10 – Uitstekend

Ruth

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely stay
A lovely hotel with great service. Lovely room but a little worn in places. Rooftop pool was lovely and bar/restaurant. Breakfast was good. Room had a view of Kandy lake. Hotel was walking distance to the lake.
2 nachten verbleven in april 2022

10/10 – Uitstekend

Khaled

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great view. Great service. Excellent breakfast
5 nachten verbleven in maart 2022

8/10 – Goed

Alifia

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good hotel in Kandy
Good option, well priced and clean
1 nacht verbleven in maart 2022

8/10 – Goed

Sondre

Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in februari 2022

8/10 – Goed

Oliver

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Top hotel - but...
Actually a nice hotel but long waiting at the reception (check-in, defect keycard) is not what we expected. Floor in the room looked like a 2-star hotel - aboidable too
2 nachten verbleven in februari 2022

10/10 – Uitstekend

Davíð

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2022

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service
Won't be recommending this place.
The hotel doesn't live up to the expectation. The staff really should get more training In customer service. It's a chain, but a sri lankan chain - they are doing things of how they see it in their own perspective. Even though the hotel is new it is already very "tired". All of the mirrors were foggy (maybe that's the design?). The breakfast was no good at all. Could've stayed at a much nicer place with greater service for half the price!
2 nachten verbleven in december 2021

10/10 – Uitstekend

Marine

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent !!
Superbe hôtel !! Tout y est, le confort ++, le calme, le personnel adorable et aux petits soins, le petit déjeuner en buffet très copieux et varié, je vous recommande vivement cet hôtel, vous pouvez y aller les yeux fermés ! En prime, vous aurez une très belle vue sur Kandy !
1 nacht verbleven in maart 2020

10/10 – Uitstekend

Christian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lyxig känsla med fina rum och takterrass
Jag besökte Kandy tillsammans med min flickvän och vi var mycket nöjda med hotellet. Rummet var större och finare än vi förväntat oss. Servicen jättebra, de hjälpte tex oss när vi hade frågor om tågtabellen och ringde och dubbelkollade att vi fått rätt biljetter. Vi åt både middags- och frukostbuffén som båda hade många alternativ och var goda. Hotellet takterrass har fantastisk utsikt, fräsch pool och är ett bra sätt att avsluta dagen på. Utanför hotellet finns också en liten restaurang som heter No name som har supergod och prisvärd mat (+att ägaren är toppen!).
3 nachten verbleven in februari 2020
Reactie van Monty op 7 mrt 2020
Dear Christian Thank you very much for your review,great to see that your stay was pleasant and comfortable, we really look forward to have you back in near future Regards Monty Ariyaratne Manager Ozo kandy

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in februari 2020
Reactie van Monty op 4 mrt 2020
Dear Guest, Thank you very much for your ratings, trust your visit to Ozo Kandy was rewarding, we really look forward to have you back in near future Regards Monty Ariyaratne Manager Ozo kandy

10/10 – Uitstekend

Anthony

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
One night only
Lovely airy reception area. Staff very friendly and efficient. Room was a good size - very clean and comfortable . Great nights sleep in a scrumptious bed . Loved the view from the upstairs bar/pool area at night - worth a visit .
1 nacht verbleven in februari 2020
Reactie van Monty op 28 feb 2020
Dear Anthony Thank you very much for sharing your experience at Ozo Kandy, we are extremely happy that your stay was pleasant and rewarding at Ozo kandy,we really look forward to have you back in near future Regards Monty Ariyaratne Manager Ozo Kandy

10/10 – Uitstekend

Emilie, Toronto, Canada

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful location/great view, clean & comfortable rooms, comfy bed. The staff was tremendously kind, friendly, and accommodating--always greeted with a warm, friendly, genuine smile. Great restaurants on site--highly recommend the breakfast buffet, as well as exceptionally tasty desserts. Once again restaurant staff were warm, friendly, & welcoming. I highly recommend this hotel and definitely will stay here again upon return visit.
3 nachten verbleven in januari 2020
Reactie van Monty op 25 feb 2020
Dear Guest, Thank you very much for taking time to share your experience, we are extremely delighted that your stay was pleasant and rewarding at Ozo Kandy, we really look forward to have you back in near future Regards Monty Ariyaratne Manager Ozo Kandy

10/10 – Uitstekend

Alexander

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2020
Reactie van Monty op 25 feb 2020
Dear Alexander, Thank you very much for your ratings trust your visit to Ozo kandy was pleasant and memorable,look forward to seeing you in near future Regards Monty Ariyaratne Manager Ozo kandy

8/10 – Goed

Simen Rak

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2020
Reactie van Monty op 25 feb 2020
Dear Simen, Thank you very much for your ratings trust your visit to Ozo kandy was rewarding,look forward to have you back in near future Regards Monty Ariyaratne Manager Ozo kandy

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed here for 2 nights in a Dream Lake Room. It was spacious with a nice balcony and scenic view. Breakfast is buffet style with lots to choose from. The hotel is modern with a lovely rooftop pool and bar. It’s on a steep hill which may be unsuitable for many to walk up / down. We used tuk tuks and there are always some outside the hotel for a very reasonable price.
2 nachten verbleven in januari 2020
Reactie van Monty op 5 feb 2020
Dear Guest, Thank you very much for taking time to share your experience, we are happy that your stay was pleasant and comfortable at Ozo kandy, trust you would continue to visit us in future Regards Monty Ariyaratne Manager Ozo Kandy

10/10 – Uitstekend

BRIAN

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely, friendly staff. Great pool and facilities. Very clean accommodation, facilities to a high standard. Great views and not far from town. Kandy worthy of a visit.
1 nacht verbleven in januari 2020
Reactie van Monty op 5 feb 2020
Dear Brian Thank you very much for taking time to review us in line with your recent stay at Ozo Kandy, we are delighted to see that your stay was pleasant and comfortable at Ozo kandy, we would love to have you back in near future Regards Monty Ariyaratne Manager Ozo Kandy

10/10 – Uitstekend

François

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent hôtel. Personne très agréable. Nourriture excellente. Très propre !! Bar et piscine. Super propre. Un peu à l’écart mais se fait très bien en tuk-tuk. À recommander!
2 nachten verbleven in januari 2020
Reactie van Monty op 5 feb 2020
Dear Francois, Thank you very much for taking time to share your experience, we are happy that your stay was pleasant and comfortable at Ozo kandy, trust you would continue to visit us in future Regards Monty Ariyaratne Manager Ozo Kandy

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location was fantastic and the views from the rooftop amazing.
1 nacht verbleven in januari 2020
Reactie van Monty op 5 feb 2020
Dear Guest, Thank you very much for your review, great to hear that your visit to Ozo kandy was a rewarding one, really look forward to have you back in near future Regards Monty Ariyaratne Manager Ozo Kandy

10/10 – Uitstekend

Mathias

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay at OZO!
Great stay at Ozo. Convenient, clean, good facilities. Rooftop with a pool. Food at the rooftop bar was 'meh', but the breakfast was superb on the other hand. Not extremely cosy, but modern and well functioning. Helpful staff.
2 nachten verbleven in januari 2020
Reactie van Monty op 5 feb 2020
Dear Mathias, Thank you very much for taking time to share your experience, we are extremely happy that your stay was pleasant and comfortable at Ozo kandy, trust you would continue to visit us in future Regards Monty Ariyaratne Manager Ozo Kandy

10/10 – Uitstekend

Mike, Vancouver

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked dinner and bfast buffet. Also rooms were clean and tidy. Excellent rooftop bar.
1 nacht verbleven in januari 2020
Reactie van Monty op 16 jan 2020
Dear Mike, Thank you very much for taking time to share your experience at Ozo kandy,we are extremely happy that your stay was pleasant and comfortable we really look forward to have you back in near future Regards Monty Ariyaratne Manager Ozo Kandy

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very nice and efficient. Loved the pool and the cocktails.
2 nachten verbleven in januari 2020
Reactie van Monty op 16 jan 2020
Dear Guest, Thank you very much for taking time to share your experience at Ozo kandy,we are delighted that your stay was rewarding at Ozo kandy, really look forward to have you back in near future Regards Monty Ariyaratne Manager Ozo Kandy

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Lazy staff, dirty rooms, terrible breakfast. Also power kept going out and had to call for help to resolve it. Waste of money and dirty
1 nacht verbleven in januari 2020
Reactie van Monty op 16 jan 2020
Dear Guest Thank you very much for taking time to share your experience at Ozo kandy,we are deeply sadden that your stay wasn't up to your expectation, we have taken on-board your remarks as constructive criticism and will be our priority to address them moving forward, please accept our sincere apology on behalf of the management and trust you would allow us an opportunity to serve you better in the future Regards Monty Ariyaratne Manager Ozo kandy

10/10 – Uitstekend

Jørgen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fint hotell, sentralt og veldig god frokost
1 nacht verbleven in december 2019
Reactie van Monty op 16 jan 2020
Dear Jorgen, Thank you very much for your review we are glad that your stay was pleasant and comfortable,we really look forward to have you back in near future Regards Monty Ariyaratne Manager Ozo kandy

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The food was terrible, took bad food to another level, never experienced before. The room fittings were cheap and devoid of any taste.
1 nacht verbleven in december 2019
Reactie van Monty op 30 dec 2019
Dear Guest Thank you very much for your review, we sincerely apologize as we couldn't live up to your expectation, areas highlighted are taken constructively in line with our efforts of improving products and service we offer at properties, trust you would allow us an opportunity to serve you better in the future Regards Monty Ariyaratne Manager Ozo kandy