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Beoordelingen van Holiday Inn Express and Suites Kansas City Airport, an IHG Hotel

2.5 out of 5
Holiday Inn Express and Suites Kansas City Airport, an IHG Hotel
9550 NW Polo Dr, And Cookingham Road, Kansas City, MO

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 549 van 979 beoordelingen" "
Gastenscore: 8 - Goed. 272 van 979 beoordelingen" "
Gastenscore: 6 - Redelijk. 74 van 979 beoordelingen" "
Gastenscore: 4 - Matig. 27 van 979 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 57 van 979 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

8,0/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Lois E

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Remolding 😳
1 nacht verbleven in mei 2024

8/10 – Goed

Daniel

Zakenreiziger
Positief: Personeel en service
Shouldnt require written part to review after i already checked all the stars
1 nacht verbleven in april 2024

8/10 – Goed

Bryant

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Overall decent stay. Bath tub does not drain properly.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Diane

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was great. Rooms clean and modern. Staff nice and helpful. Disappointed airport shuttle didn't run all hours. Missed the shuttle service by 15 min. due to needing to be at the airport at 3:45a.m. The drive to the airport was easy and took just 5 min. Parking lot is well lit and plenty of parking.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Nykole

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
I loved all of the updates to the hotel and the provided Dove products were wonderful.
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Larry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I don't like being asked to rate the experience before the experience is complete. Stop doing that. It's highly inappropriate to ask people how their stay was at the beginning. So far everything is good.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Brenda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Would not recommend.
Room was filthy and had a broken lamp that was just shoved to the side, wall were dirty and the beds were extremely hard and I’m usually a person that likes a firm mattress but you might as well sleep on the floor! We had a pull out sofa but there was no bedding for it in the room so we called front desk and they told us we had to come and get it from downtown ourselves. The breakfast was dried out and not good at all.
1 nacht verbleven in februari 2024

8/10 – Goed

Joshua

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Hotel is renovating, very quiet, bed was uncomfortable, really good breakfast, easy on and off the highway access, easy to Zona Rosa and shops at boardwalk, and straight shot to Starbucks
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Chong

2 nachten verbleven in februari 2024

10/10 – Uitstekend

Carrie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice property will stay again
1 nacht verbleven in februari 2024

8/10 – Goed

Lana

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

Kirsten

1 nacht verbleven in januari 2024

8/10 – Goed

Darla

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Jared

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No issues with the property. The lady that checked us in was a hero. Now Expedia on the other hand was a nightmare. They charged our card but didnt send the confirmation to the hotel. We had to do virtual messaging and Expedia hung up on the hotel. 45 minutes for someone to fix it. This was all Expedia fault. Telling her that we did a no show. Thankful the staff faught for us.
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Kelly Ann

Positief: Voorzieningen
We were able to check in early which was very accommodating
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Jaime

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The shuttle service to the airport was convenient, and the driver couldn't have been nicer or more helpful.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Robert

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Toney

Positief: Voorzieningen
1 nacht verbleven in januari 2024

8/10 – Goed

James

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

Xavier

Positief: Voorzieningen
Negatief: Netheid
Tv wasnt working properly.
3 nachten verbleven in december 2023

8/10 – Goed

Susan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

10/10 – Uitstekend

Debra

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

10/10 – Uitstekend

Brenda

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful Stay
Everything was great for this stay. Every person we encountered was very friendly and professional, the room was clean and comfortable, the breakfast was delicious, even the shuttle to and from the airport was good. I definitely recommend this property!
1 nacht verbleven in december 2023

10/10 – Uitstekend

Jennifer

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

10/10 – Uitstekend

Shawn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in december 2023

6/10 – Redelijk

Chris

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The laundry facilities and gym and pool were all out of order or under construction
3 nachten verbleven in december 2023

8/10 – Goed

Joseph

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Property was a standard hotel with friendly people
2 nachten verbleven in september 2023

10/10 – Uitstekend

Austin

Reisde met familie en kleine kinderen
Positief: Voorzieningen
The hotel staff was nice and it was clean. I called before booking to make sure the pool was open (inside, winter time) and was told it was operational. When we arrived it was under construction — the hotel staff was apologetic and arranged for our kids to use an adjacent hotel property to make sure the kids were happy. Much appreciated and although there was initial disappointment it was quickly rectified.
1 nacht verbleven in december 2023
Reactie van JimJ op 11 dec 2023
We are very sorry that the pool was temporarily unavailable during your stay. It was our pleasure to accommodate you with another pool just across the parking lot. Thanks for understanding and we look forward to seeing you again.

8/10 – Goed

Colin

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Woke up to constuction and power tool noises at 8 am. Other than that a pretty decent hotel
1 nacht verbleven in november 2023
Reactie van JimJ op 11 dec 2023
We do apologize for any noise that disturbed you early in the morning. We are in the process of making great improvements for your next visit!

6/10 – Redelijk

Sara

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Disappointing
We used our free from Hotels.com and were given a room that had a broken dresser (we had to use a hanger to keep the drawer shut), no coffee pot (even though there were pods), and heat only in the bathroom (that sounded like a lawnmower). Don’t let them put you in room 332. Such a bummer!
1 nacht verbleven in november 2023
Reactie van JimJ op 11 dec 2023
Good afternoon Sara,We are very sorry that we failed to provide a fantastic experience. We were unaware of these issues and have addressed this with our staff so that this doesn't happen again.

6/10 – Redelijk

Janice

1 nacht verbleven in oktober 2023
Reactie van JimJ op 11 dec 2023
Hi Janice,We appreciate knowing that you enjoyed your stay with us. Please let us know what we could have done to make your stay even better!

8/10 – Goed

Judith

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel
Overall, we enjoyed our overnight stay. We flew out early the next morning so the location was great. The biggest complaint i had, the room was dark. Even with all the lights on, there wasnt enough light to read a paper without going into the bathroom. The bed was hard as a rock. I know some people like that, but it would be nice to have one of tge two a little softer. I would recommend it to anyone.
1 nacht verbleven in oktober 2023
Reactie van JimJ op 11 dec 2023
Hello Judith,It's so hard to provide a bed that suits everyone perfectly and we understand how important that is to getting a great nights sleep- especially when traveling. Thank you for understanding and we very much appreciate your recomendation!

2/10 – Ontzettend slecht

Schnell

1 nacht verbleven in oktober 2023
Reactie van JimJ op 11 dec 2023
We are quite disappointed to hear that you did not enjoy your stay. Please let us know what we could have done to make your stay better!

10/10 – Uitstekend

Sonia

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We travel to Kc twice a year to see my wifes doctor and they always have a nice clean quite room for us even sometimes without much notice. The staff is always friendly and helps us out with whatever we need to make our stay as good as possible. Thankyou.
1 nacht verbleven in oktober 2023
Reactie van JimJ op 11 dec 2023
Good Afternoon Sonia,Thank you for letting us know that we consistently provide you a clean quiet room. We understand that this makes a big difference especially when coming for doctor appointments that can be stressful. We thank your for coming back again and again to stay with us. We are ready for you when you return to KC.

2/10 – Ontzettend slecht

LaTisha

Zakenreiziger, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The bathroom had an odor in one of the rooms, smelled like dirty mop water. Too much chlorine in the pool, it was cloudy. Beds were hard and uncomfortable. Teenage boys from a baseball team from down the hall kept banging on the doors, had to report them to the front desk. Refrigerator did not get cold. No tissue in one room and a little bit in the other. Old out of date furniture.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

BONITA

1 nacht verbleven in oktober 2023
Reactie van JimJ op 11 dec 2023
Thanks for the great rating! It is very satisfying to hear that our guests have LOVED their stay with us!

8/10 – Goed

Shane

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really nice property I would recommend this place to stay. The breakfast however is hit or miss. Tuesday morning was hot and really nice this mornings breakfast was basically cold and they even ran out of hot coffee. They can and should do breakfast better.
2 nachten verbleven in oktober 2023

2/10 – Ontzettend slecht

Heather, Billings

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Arrived to check in at 945 pm. There were about 2 people in the lobby and no one working. Someone had already called the manager of the property and that customer had been waiting 30 minutes. It was another hour before we were finally in our rooms
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Linda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean and a nice hotel.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Juan

Zakenreiziger, Reisde met familie
Positief: Voorzieningen
Everything is so clean. Modern furniture, nice decor. Excellent choices for breakfast. Overall it was a very pleasant stay. I’d go back again.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Ronald

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff very friendly.
2 nachten verbleven in september 2023

4/10 – Matig

kimberly

Negatief: Staat van de accommodatie en faciliteiten
We don’t often stay anywhere other than Holiday Inns and find that they’re clean, have comfortable beds and the air conditioner works well. But this one had hard beds, unwashed bathroom floors (sticky, spilled things, bathroom dirt in corners) but the worst thing was the air circulation… it was so loud and felt like cool, muggy recycled air and not fresh air from outside. Same as down in the lobby, poor air quality, muggy and stale.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Doug

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stay here
Nice
1 nacht verbleven in september 2023

6/10 – Redelijk

Mark

Reisde met partner
Positief: Netheid, personeel en service
My wife and I experienced problems with AC noise in our 1st room. The staff moved us to a new room and it was just as bad. The staff acknowledged the high noise level but said they had no other rooms. I ask for an rate adjustment and they agreed. We turned the AC unit off so we could sleep. But at check out, they said it could not be done since the room was prepaid.
1 nacht verbleven in augustus 2023

2/10 – Ontzettend slecht

David

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
2 nachten verbleven in september 2023

10/10 – Uitstekend

Cassandra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My son forgot his Nintendo Switch in our hotel room, the world was ending and he was tore up about it. Thank you to housekeeping for finding it, to the gentleman at the front desk for keeping it safe and to the WONDERFUL manager Lavetta for getting it shipped back to us! Awesome staff and nice hotel. Highly recommend!!
1 nacht verbleven in september 2023

2/10 – Ontzettend slecht

John

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Stunk
Bathroom smell was terrible. It was like something died in the room.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Paul

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Second choice that was the best choice.
Moved to this hotel after staying at another one the night before that I did not like. Found the staff to be very friendly and helpful and the room was clean. The breakfast was good and definitely provided a base to start the day with and I would absolutely stay there again on my next trip to Kansas City.
2 nachten verbleven in september 2023

10/10 – Uitstekend

Paul

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and cool. Nice people.
1 nacht verbleven in september 2023