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Beoordelingen van Homewood Suites by Hilton Kansas City-Airport

3 out of 5
Homewood Suites by Hilton Kansas City-Airport
7312 N Polo Dr Kansas City Mo, Kansas City, MO

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 516 van 913 beoordelingen" "
Gastenscore: 8 - Goed. 254 van 913 beoordelingen" "
Gastenscore: 6 - Redelijk. 76 van 913 beoordelingen" "
Gastenscore: 4 - Matig. 38 van 913 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 29 van 913 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,6/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

lamisah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023

8/10 – Goed

Lara Bradley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

micahel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel. Clean with incredibly friendly staff.
3 nachten verbleven in april 2024
Reactie van GM op 29 apr 2024
Dear micahel, What a fantastic review! Our staff puts in a lot of effort to ensure that every guest has an experience similar to the one that you shared with us and other travelers. We sincerely appreciate you staying with us and recommending our hotel. We eagerly await your next visit. Best, Stacie Anno, GM

10/10 – Uitstekend

malissia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice staff, quiet, convenient
2 nachten verbleven in april 2024
Reactie van GM op 15 apr 2024
Dear malissia, Thank you for taking the time to share your feedback. I’m pleased to hear our quiet hotel, friendly staff, and convenient location made for an enjoyable stay. We appreciate your kind comments and look forward to your return. Best, Stacie Anno, GM

10/10 – Uitstekend

Michael

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and well kept
4 nachten verbleven in maart 2024
Reactie van GM op 2 apr 2024
Dear Michael, It is wonderful to hear you had an excellent stay. The staff works tirelessly to ensure that the hotel is clean and welcoming for all our guests, so your feedback is music to our ears. I will share your kind words with the entire team and look forward to serving you again. Best, Stacie Anno, GM

10/10 – Uitstekend

Chad

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel was perfect for our family of six.
1 nacht verbleven in maart 2024
Reactie van GM op 2 apr 2024
Dear Chad, Whenever guests use the word "perfect" regarding their stay at our Homewood Suites, we are all ears! Thank you so much for your business and for taking time out of your day to let the team know how much you enjoyed your time with us. Please come back soon. Best, Stacie Anno, GM

10/10 – Uitstekend

Hannah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Jeffery

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van GM op 20 mrt 2024
Dear Jeffery, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again Best, Stacie Anno, GM

10/10 – Uitstekend

Amy

😊
1 nacht verbleven in maart 2024
Reactie van GM op 18 mrt 2024
Dear Amy, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Stacie Anno, GM

8/10 – Goed

Rodney, Neosho

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not bad overall. Thought we had a 2br suite but was a 2 bed in a room. Pillows were way too soft had no support. Bed comfortable. Main reason chose this property was shuttle to airport that was nice and convenient
1 nacht verbleven in maart 2024
Reactie van GM op 14 mrt 2024
Dear Rodney, We are delighted to know that you had a pleasant stay at our establishment. Thank you for taking the time to share your experience and suggestions for our betterment. We value your feedback and look forward to serving you again in the near future. Best, Stacie Anno GM

10/10 – Uitstekend

Carter

1 nacht verbleven in maart 2024

10/10 – Uitstekend

Koralee

Reisde met huisdieren, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They were awesome.
8 nachten verbleven in maart 2024
Reactie van GM op 14 mrt 2024
Dear Koralee, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Stacie Anno GM

10/10 – Uitstekend

Beverly

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Room was clean and well designed for comfort during our stay. Nice breakfast
1 nacht verbleven in maart 2024
Reactie van GM op 4 mrt 2024
Dear Beverly, On behalf of the entire hotel team, I want to thank you for sharing your experience at our hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Best, Stacie Anno GM

8/10 – Goed

Bernard

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This puppy is a good place to stay. Parking is good staff is amazing. I would not hesitate to book it again.
2 nachten verbleven in maart 2024
Reactie van GM op 4 mrt 2024
Dear Bernard, It sounds like every aspect of your stay was great from start to finish; we are glad to hear it! Thank you for choosing our Homewood Suites for your travel needs and for taking the time to sing our praises. Hosting you was our pleasure, and we hope to do so again anytime you need to return to Kansas City. Best, Stacie Anno GM

10/10 – Uitstekend

Toby

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
all good at check in. Have us extra blankets. Perfect stop on our vacation.
1 nacht verbleven in maart 2024
Reactie van GM op 2 mrt 2024
Dear Toby, Thank you for taking the time to share your positive review. We are delighted our Homewood Suites by Hilton Kansas City Airport was the perfect stop for your vacation! On behalf of the entire team, thank you for choosing us, and please visit again soon.Best, Stacie Anno GM

10/10 – Uitstekend

Jerry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van GM op 28 feb 2024
Dear Jerry, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Stacie Anno GM

6/10 – Redelijk

Amelia

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Booking through Expedia it didn’t tell me about the $50 incidental fee, so that was a surprise to my budget given to me by my employer upon arrival. I also requested a room with a fireplace and didn’t receive that. My room was also close to the lobby which was hosting a dinner of some sort for some company that I was unaware of and they were pretty loud for a while but luckily didn’t last too late into the night. Other than that my stay was short and pretty good for the cost.
1 nacht verbleven in februari 2024
Reactie van GM op 22 feb 2024
Dear Amelia, We try to be as transparent as possible regarding our incidental fee, so I regret that we fell short in this area. Additionally, I apologize that we were unable to fulfill your request for a room with a fireplace and that noise pollution interrupted the comfort of your stay. We value your feedback and your business and hope to have the opportunity to host you again for a WOW guest experience. Sincerely, Stacie Anno GM

10/10 – Uitstekend

Jessica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van GM op 22 feb 2024
Dear Jessica, Thank you for your time in sharing your kind review, and please visit us again. Best, Stacie Anno GM

8/10 – Goed

Kristina

Reisde met familie
Positief: Voorzieningen
Very clean and comfortable
1 nacht verbleven in februari 2024
Reactie van GM op 20 feb 2024
Dear Kristina, We take great pride in providing the cleanest accommodations in Kansas City. Thank you for recognizing the hard work of our housekeeping team in this positive review. We are ready and waiting to serve anytime you return to the area. Best, Stacie Anno GM

10/10 – Uitstekend

Richard

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Great rooms, feels like home.
3 nachten verbleven in februari 2024
Reactie van GM op 19 feb 2024
Dear Richard, Thank you for sharing this frame-worthy review. I feel our accommodations are some of the finest and your feedback helps validate that opinion. Your review and recommendation are very much appreciated. We look forward to serving you in the future. Best, Stacie Anno GM

10/10 – Uitstekend

Cynthia

1 nacht verbleven in februari 2024

6/10 – Redelijk

Jennifer

1 nacht verbleven in februari 2024
Reactie van GM op 20 mrt 2024
Dear Jennifer, It was our pleasure hosting you, and we appreciate your time in reviewing our hotel. We hope to see you again upon your return to the area. Sincerely, Stacie Anno, GM

10/10 – Uitstekend

Ashley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van GM op 13 feb 2024
Dear Ashley, We are delighted that your stay was nothing short of exceptional. Until next time! Best, Stacie Anno GM

2/10 – Ontzettend slecht

Sherril

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
I was very disappointed when I checked in. On the website shows parking included. Hotel said this only applies on the night you stay. I had to pay $90.00 All other locations quoted the price per day. I was also told I was a member of the Hilton rewards but since I went through Expedia I get none of the Hilton rewards. When I arrived home the shuttle was not available I was told to purchase an uber bring the receipt for reimbursement Uber does not provide receipts I screen shotted my receipt without the tip because the tip does not show up until the trip is finalized. I did get reimb cash for the trip charge but the tip I was not.
1 nacht verbleven in januari 2024
Reactie van GM op 24 jan 2024
Dear Sherril, We are sincerely sorry for your disappointment with our parking fee procedures and that your stay did not qualify for Hilton reward points due to your booking method. Additionally, I apologize that we were unable to fully reimburse your Uber trip. We value your feedback and business. We hope to have the opportunity to host you again for a more favorable guest experience. Sincerely, Stacie Anno General Manager

2/10 – Ontzettend slecht

M Darryl

1 nacht verbleven in januari 2024
Reactie van GM op 23 jan 2024
Dear M Darryl, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Stacie Anno General Manager

8/10 – Goed

Whitney

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
14 nachten verbleven in januari 2024
Reactie van GM op 23 jan 2024
Dear Whitney, It was our pleasure hosting you and we look forward to a return visit. Thank you for choosing us. Best, Stacie Anno General Manager

8/10 – Goed

Leslie

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van GM op 19 jan 2024
Dear Leslie,Thank you for being our valued guest and for your generous review! It was a pleasure to host you, and we can’t wait to welcome you again.Best,Stacie AnnoGeneral Manager

10/10 – Uitstekend

Hanna

1 nacht verbleven in januari 2024
Reactie van GM op 23 jan 2024
Dear Hanna, It was our pleasure hosting you and we look forward to a return visit. Thank you for choosing us. Best, Stacie Anno General Manager

10/10 – Uitstekend

Linda

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van GM op 11 jan 2024
Dear Linda,We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon.Best,Stacie AnnoGeneral Manager

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van GM op 11 jan 2024
Dear Jennifer,Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage.Best,Stacie AnnoGeneral Manager

10/10 – Uitstekend

Christopher

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023

8/10 – Goed

Patrick

4 nachten verbleven in december 2023

10/10 – Uitstekend

Susan

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Holiday get away
Very nice staff. Sofa needs to be replaced in the room we stayed in. Also carpet very worn. Was surprised that full kitchen did not include oven, only hot plate burners and MW. Had full sized dishwasher. We were there over Christmas and overall had a wonderful stay with our grandchildren.
2 nachten verbleven in december 2023
Reactie van GM op 27 dec 2023
Dear Susan,We are thrilled to hear that we provided you with a wonderful holiday get away with your grandchildren. Your sincere feedback, which includes successes and recommendations for improvement, helps guide our team who strives to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return.Best,Stacie AnnoGeneral Manager

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service, comfort kamer
Negatief: Netheid
It was ok
The hotel was a bit dated. The bathroom was not clean. There was a dirty towel and used soap left in the shower. Also there weren't any blankets in the room for the pull out couch and we had to wait a long time to get one, eventually having to go to front desk over an hour later after asking for it and being told it would be brought to the room. The breakfast selection was ok but tasted good. Overall it wasn't terrible but it wasnt worth the price paid for it. I wouldn't stay there again unless I had no choice.
2 nachten verbleven in november 2023
Reactie van Thomas Cahill, Guest Service Manager op 23 dec 2023
Thank you for sharing your concerns. I'm very sorry that you experienced this. We will share this with the appropriate departments. We hope that in the future you will choose to stay with us again.

6/10 – Redelijk

Blanca

Reisde met familie
The floor is not clean I
2 nachten verbleven in december 2023
Reactie van GM op 19 dec 2023
Dear Blanca,I’m sorry the cleanliness of your floor was not up to our high standards; I have taken note. I appreciate you sharing your sincere review with other travelers and us; this allows us to improve future stays. Our team strives to be your hotel of choice when in the area.Sincerely,Stacie AnnoGeneral Manager

10/10 – Uitstekend

Regina

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The breakfast and manager's reception was fantastic.
1 nacht verbleven in december 2023
Reactie van GM op 15 dec 2023
Dear Regina,Thank you for taking the time to write. I am delighted to hear our fame-worthy breakfast and relaxing evening reception made for a comfortable stay! It is our absolute pleasure to go above and beyond for our valued guests, and we can’t wait to deliver another exceptional experience in the future.Best,Stacie AnnoGeneral Manager

8/10 – Goed

PATRICIA

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2023

10/10 – Uitstekend

Amanda

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very accommodating, kind, professional, and helpful. The room itself was clean, cozy, not fancy but very roomy for one person, bed was very comfortable and soft, TV had decent free channels, and kitchen was loaded with cups, plates, microwave, coffee maker, burner, utensils. Hotel also offers a free shuttle service to and from the airport.
3 nachten verbleven in november 2023
Reactie van GM op 5 dec 2023
Dear Amanda,It is wonderful to hear that you had a great stay at our Homewood Suites Kansas City Airport. We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us. On behalf of the entire staff, thank you for being our guest, and please visit again soon.Best,Stacie AnnoGeneral Manager

4/10 – Matig

Samuel

Positief: Personeel en service
Negatief: Netheid
1 nacht verbleven in november 2023
Reactie van GM op 1 dec 2023
Dear Samuel,Thank you for taking the time to review our hotel. Guest satisfaction is our utmost priority; we regret that we let you down. We value your business and hope for the chance to provide an improved experience during your next visit.Sincerely,Stacie AnnoGeneral Manager

8/10 – Goed

Sabrina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Intially had to change rooms twice. First room ceiling light was broken. Second room carpet was torn and ripped.
3 nachten verbleven in november 2023
Reactie van GM op 28 nov 2023
Dear Sabrina,We appreciate you choosing us. We sincerely apologize that room conditions caused you to change rooms; please forgive us. We take great pride in providing excellent accommodations so I regret that we did not meet that goal. Thank you for your feedback and we hope to host you again for a flawless experience.Sincerely,Stacie AnnoGeneral Manager

10/10 – Uitstekend

Keanee

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
Comfortable and quiet. Older building but still very nice
1 nacht verbleven in november 2023
Reactie van GM op 20 nov 2023
Dear Keanee,We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip.Best,Stacie AnnoGeneral Manager

10/10 – Uitstekend

Mahalayah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff
1 nacht verbleven in november 2023
Reactie van GM op 19 nov 2023
Dear Mahalayah,It's fantastic to hear that you had a wonderful stay! Thank you for acknowledging our warm hospitality! We appreciate you choosing us and hope we will see you again soon.Best,Stacie AnnoGeneral Manager

10/10 – Uitstekend

Romeo

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Amazing hotel good breakfast
1 nacht verbleven in november 2023
Reactie van GM op 13 nov 2023
Dear Romeo,Thank you, thank you, thank you! I can't thank you enough for your business and this great review. We are thrilled to have exceeded your expectations and look forward to serving you again.Best,Stacie AnnoGeneral Manager

8/10 – Goed

Emily

Reisde met familie
Positief: Netheid, personeel en service
1 nacht verbleven in november 2023
Reactie van GM op 30 nov 2023
Dear Emily,It’s wonderful to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again.Best,Stacie AnnoGeneral Manager

10/10 – Uitstekend

Jenifer

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Excellent stay!
Excellent stay all around. Comfortable, clean. Lots of outlets. The room was excellent! Decent size refrigerator and table. Nice beds. Had an unexpected family event come up and they were so accommodating with late checkout! I would definitely stay here again.
1 nacht verbleven in november 2023
Reactie van GM op 12 nov 2023
Dear Jennifer,Thank you for taking the time to write; we love to hear that your stay was excellent! Our team takes pride in the details, and it's wonderful to know it made a difference in your lodging experience. It was a pleasure to host you; we can't wait to welcome you again.Best,Stacie AnnoGeneral Manager

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
The room was great. The only issue we had, in room 325 the outside door didn't latch. It got windy during the night and the door kept blowing open. We wedged some toilet paper in, that worked. It may be a bit chilly with colder weather, maybe some attention to it would be good.
1 nacht verbleven in november 2023
Reactie van GM op 7 nov 2023
Dear Anonymous,It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and offer suggestions for improvement. We appreciate your feedback and hope to welcome you back soon.Best,Stacie AnnoGeneral Manager

8/10 – Goed

Parker

1 nacht verbleven in november 2023
Reactie van GM op 30 nov 2023
Dear Parker,Thank you for sharing this review, and we welcome you to visit us again anytime!Best,Stacie AnnoGeneral Manager

10/10 – Uitstekend

Gwendallen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This suite was very well designed, it has 2 burners in the kitchen. The bed was incredibly comfortable and had very good lighting. The shower quality was amazing and came with good quality shampoo and conditioner. Comes with free breakfast and the usual amenities. 10/10 would recommend
1 nacht verbleven in oktober 2023
Reactie van GM op 7 nov 2023
Dear Gwendallen,It means a lot to us that you have taken the time to share this wonderful review. It lets other guests know that you enjoyed our hotel and lets our staff know that their hard work makes a difference. It was our pleasure to serve you, and we are already looking forward to your next visit.Best,Stacie AnnoGeneral Manager

10/10 – Uitstekend

Gloria

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van GM op 2 nov 2023
Dear Gloria,Thank you so much for your 10 out of 10 review! We appreciate you taking the time to share your kind review with other travelers and us. Thank you for choosing our hotel when in our area and we look forward to having you back again soon! Best,Stacie AnnoGeneral Manager

10/10 – Uitstekend

Cecilia

2 nachten verbleven in oktober 2023