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Beoordelingen van Kings Valley Medical & Spa Hotel

5 out of 5
Kings Valley Medical & Spa Hotel
22 Izvora Street, Kazanlak, Stara Zagora Province

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 17 van 24 beoordelingen" "
Gastenscore: 8 - Goed. 3 van 24 beoordelingen" "
Gastenscore: 6 - Redelijk. 2 van 24 beoordelingen" "
Gastenscore: 4 - Matig. 2 van 24 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 0 van 24 beoordelingen" "

9,2/10

Netheid

8,2/10

Personeel en service

7,8/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Mariya

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024

10/10 – Uitstekend

Stoyan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice,clean and quiet property.Far away from city noise.Amazing gym room.Great food.We had perfect stay.I definitely recommended it...
2 nachten verbleven in december 2023

6/10 – Redelijk

Marina

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
Different groups don’t communicate to each other snd made it my responsibility to align them (cleaning and reception, restaurants and reception etc). Most of the staff at the reception was not properly trained with an exception of Alexander. I had the worst experience with one individual who wouldn’t look at me, was unhelpful and used unprofessional language. I was shocked and shared with the front desk manager. She just asked me to be understanding due to him being very new.
3 nachten verbleven in december 2023

10/10 – Uitstekend

Dimitar

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023

10/10 – Uitstekend

Isa

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Stefan

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Great facilities, just needs better trained staff
Breathtaking spacious. Room was excellent, spa was great with tons of pools and saunas. Had a very professional massage. Booked with breakfast & dinner. Dinner was buffet style and not 5 star - but a good 4 star. The only downside is the service staff: Almost nobody speaks English or at least a foreign language. It was a bit funny to watch the panic attack when, for example, I ordered a beer and the waiter ran away at high speed – to find the one college that was able to understand what I wanted. Or we just got ignored when we received a glass of white wine instead of a red wine as the waiter was unable to understand what we complained and just ignored our comment. Not by bad mood – simply because she didn´t understand. Same at the reception but there it took less time to find a translator or an English-speaking staff – member. And obviously many have not really been trained in service business. Almost everyone was friendly (or at least trying to be) - but many had no clue what to do. Nevertheless, we would come back as the facilities offered are phantastic and we hope that the service will improve over time.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Mihail

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great facility and atmosphere. Buffet has excellent varieties for breakfast and dinner. Spa facility is way above average.
1 nacht verbleven in oktober 2023

8/10 – Goed

Claudia

Positief: Netheid, staat van de accommodatie en faciliteiten
It was good overall
2 nachten verbleven in september 2023

10/10 – Uitstekend

Kaspar

1 nacht verbleven in september 2023

10/10 – Uitstekend

Darina

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in augustus 2023

10/10 – Uitstekend

Bruno Pascal

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023

6/10 – Redelijk

Aleksandar

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Service and especially cheffs and waiters could tremendously improve. They are simply not what one would expect from a five star hotel. Apart from that, the building and especially the thermal and spa zone are excelent.
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Olga

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nice hotel and spa facilities.
We had a very good stay here.
2 nachten verbleven in juli 2023

4/10 – Matig

Kiril

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
To start with when.we asked for a room with a view the receptionist said we’ll like it and the only thing that we could see was a car park. Obviously they don’t know the term "room with a view". Secondly you’ll be always meet with a smile when you ask them to solve any issues but they won’t do anything to fix it.. Thirdly there are no procedure to check the spa facilities and amenities which can be annoying for certain things you’re expecting to be done. And finally cash is the best way to go if you don’t want to face troubles with your finances, the accountancy department is just useless to solve any issues with your payment if something goes wrong. I’ve never had experienced such an incompetence EVER. In conclusion I’d hardly will recommend King’s Valley Spa hotel to anyone even to my enemies. Just stay away from it.
2 nachten verbleven in juli 2023

10/10 – Uitstekend

Ashlee

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This place is fantastic! It’s a great value for inclusive hotel, pool, dining, and spa options. The buffet was great and had a lot of options. There was plenty of space at the spas and pools. The staff was super friendly. The massage was excellent and reasonably priced. I even stayed an extra day because I had such a great experience. My only complaint is that the laundry service was unreasonably expensive and charges per item. . My bag of clothes that normally cost 10€ to wash and dry had an estimated cost of more than my whole room! I wish they would charge by weight instead.
2 nachten verbleven in juli 2023

10/10 – Uitstekend

Dessi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten

10/10 – Uitstekend

Kevin

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was very friendly and helpful. I will stay here again. I have stayed in 25 different hotels in the past 18 months from the Hilton Rainbow tower on Waikiki Beach to the Sofitel in Cairo. This was the nicest and best value.
2 nachten verbleven in juni 2023

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our short escape
We had a relaxing 2-day stay. The food options are really good.
2 nachten verbleven in mei 2023

8/10 – Goed

Bjorg

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Netheid
All in all a good stay. Excellent breakfast and dinner options. The only negative experience were the room cleaning. Despite our signal that we wanted the room done, nothing happened. We still had to call reseption and ask for it, and then it was done poorly. Did not even care to do the beds, only changed the towels. Otherwise very good.
3 nachten verbleven in mei 2023

4/10 – Matig

Todor

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Late check-in at 5pm , instead of 3 pm. There were no towels and bath robes. We asked to be provided but there was no reaction ,luckily on the second day we saw a lady cleaning the room next to ours. She gave us towels and bath robes and told us that nobody informed her that we have asked for the same. Room was not cleand during whole stay ( 5 nights), houskeeper visited us at 4.30 pm on the day before we leave the hotel! It happened also that there were no towels on the SPA reception on our first day ( we also had none in the room ). There are not enough tables in the resturant, often you have to wait to find a table, same on the pool where sunbeds are not enough for the capacity of the Hotel. I would not recommend it for the value!
5 nachten verbleven in april 2023

8/10 – Goed

Teodora

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is brand new, so modern and luxury, the room and the bathroom were huge for standard ! The spa and the pools were great and we are very pleased but the salt room was closed. The buffet for breakfast and dinner had plenty of food to choose from but the quality is something that they need to pay more attention. They are still under construction as was little noisy in the afternoon above us. For lunch you don’t have options as only their a la carte restaurant is serving lunch, the room service and Sofra restaurant are due to open.
2 nachten verbleven in april 2023