I booked a room for five people for arrival on 4/3 depart on the 4/4. when I opened to check in on the emails resv. Said invalidate dates so I called the 800 number and agent told me that I should just check upon arrival, that there was a resv for us. When I checked in upon arrival, I was told my room was changed from one overlooking swimming, pool and ocean to a room overlooking the parking lot #123. Was given room because they needed original room for some large group when I booked resv I-was quoted certain price for the night. The new room was less I was told l was given disc for inconvenience. To me l was given rack rate for lower priced category room. So no real disc given. Person in charge was called in and gave me breakfast tickets for our party. House keeping brought in rollaway which good quality bed. French toast breakfast was a winner! Woman at check in was very combative and insistent she was correct, ex. l told her l had resv for 5 , she insisted it was 4 people. I showed her my resv for 5. That’s when she got mgr to intervene.