Exterieur

Beoordelingen van Gilbert's Resort

2 out of 5
Gilbert's Resort
107900 Overseas Highway, Key Largo, FL

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 552 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 270 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 93 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 44 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 42 van 1001 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

8,4/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Jeroen

Reisde met familie
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
After two years, still shower not repaired
2 nachten verbleven in december 2023
Reactie van Management op 30 dec 2023
The shower in your room has been checked and is working fine. What is it that you feel needs to be repaired?

10/10 – Uitstekend

Mariusz

1 nacht verbleven in mei 2023
Reactie van Management op 14 mei 2023
Thank you, Mariusz

6/10 – Redelijk

Frank

2 nachten verbleven in september 2022

6/10 – Redelijk

Tine

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ruime kamer, handig parkeren, goede bedden en douche. Niet zo netjes en weinig enthousiast personeel. Duur prijs/kwaliteit.
2 nachten verbleven in juli 2022

8/10 – Goed

Jeroen

Reisde met familie
Positief: Netheid
Prima hotel op doorgang naar de key’s
Een goedkoop typisch Amerikaans motel op een mooie locatie. De gebouwen en parkeerplaats bij de entree beloven niet veel goeds, maar dat is gelukkig schijn. Aan de achterzijde is er een leuk restaurant en bar en een privestrandje. De kamers zijn netjes, alleen de warmwatervoorziening liet wat te wensen over. ‘S avonds ter plekken gegeten en dat was goed en betaalbaar.
1 nacht verbleven in december 2021

2/10 – Ontzettend slecht

Miguel

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It was a terrible experience over there. Paying almost $400 per night for those rooms and the overall amenities, you are better off booking a real resort room. The worst that happened to me was beg bugs and when I called two days later, because I thought it was the mosquitos, but it wasn't, they just told me that there was nothing they could do or would do, no excuses, discount or anything, the place is not safe or clean and they don't care. Avoid!
2 nachten verbleven in maart 2024
Reactie van Tracy-Manager op 2 mei 2024
Multiple guests have checked into the room you were in 2 months ago. Obviously there are no bed bugs. So obviously, no discount or refund.

6/10 – Redelijk

Hugo

Poor
1 nacht verbleven in april 2024
Reactie van Management op 26 apr 2024
Thank you for your feedback.

10/10 – Uitstekend

Javier Aragon

Reisde met partner
Me encanta esta propiedad el trato es muy amable y el lugar es bello lo único q me gustaría q no cerraran el restauran tan temprano porque a las ocho d la noche ya no hay ni música ni tragos ni comida
2 nachten verbleven in april 2024
Reactie van Tracy-Manager op 18 apr 2024
Thank you, Javier for your postive feedback. We hope to welcome you back again soon!

6/10 – Redelijk

Hugo

Positief: Netheid, staat van de accommodatie en faciliteiten
The property is good, the staff are not friendly and there are too many mosquitoes, it is a plague they have, it is something uncontrollable when the sun goes down, it is fine to spend the day but not to spend nights there
1 nacht verbleven in april 2024
Reactie van Management op 9 apr 2024
Thank you for your feedback.

10/10 – Uitstekend

DIANE

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The first day there had been a lot of rain so all the bars and restaurants were closed no entertainment. The next day was wonderful we had a great time!
2 nachten verbleven in maart 2024
Reactie van Tracy-Manager op 9 apr 2024
Despite the rain dampening the first day's plans, it sounds like the following day made up for it with wonderful weather and a great time. Here's to unexpected joys after a dreary start!

10/10 – Uitstekend

Arianna

Reisde met een groep, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Nice spot!
1 nacht verbleven in april 2024
Reactie van Tracy-Manager op 9 apr 2024
Thank you for your 5-Star review, Arianna! We hope to see you again soon!

8/10 – Goed

sue

Reisde met een groep
Pleasantly surprised! The “patio” area was a bonus! The balcony was great too! The room was clean and updated, very nice! We stayed in a family room with 2 queen beds.
1 nacht verbleven in april 2024
Reactie van Tracy-Manager op 7 apr 2024
Thank you for your feedback! We're delighted to hear that you enjoyed your stay and were pleasantly surprised by our amenities. We strive to provide clean, updated accommodations for our guests, and we're thrilled that you found the patio area and balcony to be bonuses. We hope you had a wonderful time and look forward to welcoming you back in the future!

10/10 – Uitstekend

Julie Ann

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great food, live music, nice pool, free breakfast, beautiful views!
5 nachten verbleven in maart 2024
Reactie van Tracy-Manager op 4 apr 2024
Thank you for your 5-Star review, Julie Ann. We hope to welcome you back again soon!

8/10 – Goed

John

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice location. Everything is right there. The staff were very friendly
1 nacht verbleven in maart 2024
Reactie van Tracy-Manager op 2 apr 2024
Thank you for your review, John. Come back again soon!

10/10 – Uitstekend

Mariela

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
An amazing place to visit and stay. Incredible views and a great staff. The rooms are clean and new. Really comfortable
2 nachten verbleven in maart 2024
Reactie van Tracy-Manager op 1 apr 2024
Thank you for sharing your experience! It sounds like you've discovered a true gem of a destination. The combination of breathtaking views, exceptional service, and pristine accommodations makes it an irresistible choice for travelers seeking both relaxation and luxury. Your description of the clean, new rooms and overall comfort level paints a picture of a place where every detail is thoughtfully attended to. It's wonderful to hear about experiences like yours, where every aspect of the stay exceeds expectations. We hope to see you again soon, Mariela!

10/10 – Uitstekend

Stefanie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Gilberts Resort ist eine schöne Unterkunft. Wir wurden sehr herzlich begrüßt und konnten kostenlos parken. Man kann sich einen gemütlichen Tag am Strand und der Strandbar machen oder den Pool nutzen. Besonders hervorzuheben ist das Frühstück- Es bietet mehr als amerikanische Frühstücke sonst. Es war ein toller Aufenthalt und wir würden wieder kommen:-)
1 nacht verbleven in maart 2024
Reactie van Tracy-Manager op 1 apr 2024
Thank you so much for your kind review! We're delighted to hear that you enjoyed your stay at Gilbert's Resort. It's wonderful to know that you felt welcomed and appreciated the complimentary parking. We're glad you had the chance to relax on the beach, enjoy our beach bar, and take advantage of the pool. Our breakfast offerings aim to exceed expectations, and we're thrilled you found them noteworthy. We look forward to welcoming you back for another great stay!

8/10 – Goed

Terra

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Resort was lovely and the room was clean however the overall area for resort guests to use is very crowded with non guests and the beach is small (which we knew when we booked but still made it difficult to enjoy the amenities). Food and drinks were great at the restaurant and the live music was fantastic. Only real issue was the wifi - the TV runs off of it and we struggled to stream any shows at night.
2 nachten verbleven in maart 2024
Reactie van Tracy-Manager op 31 mrt 2024
Thank you for your feedback! We're delighted to hear you enjoyed the cleanliness of our rooms and the quality of our restaurant's food and drinks, as well as the fantastic live music. We apologize for any inconvenience caused by the crowded resort area and the small beach size. Your comments about the WiFi are duly noted, and we'll strive to improve in this aspect to enhance the overall guest experience. We hope to welcome you back for an even more enjoyable stay in the future.

8/10 – Goed

Jill

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our room overlooks the channel where large watercraft and yachts use. Often docked to enjoy restaurant. Beach area great! Especially for littles. We rented kayaks and jet skis on site and this was great and convenient. The key lime coladas da best!!
3 nachten verbleven in maart 2024
Reactie van Tracy-Manager op 28 mrt 2024
Thank you for sharing your wonderful experience with us! We're delighted to hear that you enjoyed the scenic view of the channel, the vibrant atmosphere of the restaurant, and the fantastic beach area, especially for the little ones. It's fantastic to know that you found our on-site rental services convenient and that you indulged in our delicious key lime coladas. We hope to welcome you back soon for another memorable stay!

10/10 – Uitstekend

Adriana

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing
1 nacht verbleven in maart 2024
Reactie van Tracy-Manager op 28 mrt 2024
Thank you for your 5-star review, Adriana! We can't wait to welcome you back!

10/10 – Uitstekend

Lisa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comfortable rooms and fun atmosphere
1 nacht verbleven in maart 2024
Reactie van Tracy-Manager op 27 mrt 2024
Thank you for your positive feedback, Lisa. Come back and see us again!

10/10 – Uitstekend

Bruce

2 nachten verbleven in maart 2024
Reactie van Tracy-Manager op 17 apr 2024
Thank you for your feedback, Bruce. We appreciate your 5-Star review!

8/10 – Goed

Ray

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location and friendly staff.
2 nachten verbleven in maart 2024
Reactie van Management op 25 mrt 2024
Thank you for your positive feedback, Ray!

10/10 – Uitstekend

Jose M

Reisde met familie en kleine kinderen
Beautiful place, right in the water, excellent room with a water view, friendly staff and very knowledgeable of the area! Loved our stay, will absolutely come back!
1 nacht verbleven in maart 2024
Reactie van Tracy-Manager op 24 mrt 2024
Thank you so much for your glowing review! We're delighted to hear that you enjoyed your stay and appreciated our waterfront location, room with a water view, and the friendliness and knowledge of our staff. We can't wait to welcome you back for another wonderful stay in the near future!

10/10 – Uitstekend

Maria

1 nacht verbleven in maart 2024
Reactie van Tracy-Manager op 13 apr 2024
Thank you for your feedback, Maria. We hope to welcome you back soon!

10/10 – Uitstekend

Debra

Positief: Voorzieningen
There were problems with the internet which meant TV trouble but I can watch TV at home and internet crashes sometimes everywhere that’s life now. Yes it gets busy on the weekends but Gilbert’s takes care of there guests. The had parking saved for us when we returned on a Saturday evening from visiting Key West. The room was spacious and clean and loved the deck. The whole staff was so helpful and friendly and went out of their way to be sure we had everything we needed
4 nachten verbleven in maart 2024
Reactie van Tracy-Manager op 22 mrt 2024
Thank you for sharing your experience, Debra! We apologize for any inconvenience with the internet, but glad to hear you still enjoyed your stay. We're delighted you appreciated our efforts to accommodate you, from parking to our spacious rooms and friendly staff. We hope to welcome you back soon for another wonderful stay at Gilbert's!

10/10 – Uitstekend

Colleen

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great tiki bar. Dock. Boat and jet ski rental. On water w private beach for guests.
3 nachten verbleven in maart 2024
Reactie van Tracy-Manager op 22 mrt 2024
Thank you for the fantastic review, Colleen! We're thrilled you enjoyed our tiki bar, dock, and water activities. Our private beach is indeed a hidden gem. Looking forward to welcoming you back for more waterfront fun soon!

10/10 – Uitstekend

Emilie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was cute and clean, but we couldn’t figure out how to adjust the temperature. The beach and swim area are quite small, and we had booked it specifically for the beach. It was a decent place to stay for one night, and we did enjoy the water views.
1 nacht verbleven in maart 2024
Reactie van Management op 18 mrt 2024
Thank you for your feedback, Emilie.

10/10 – Uitstekend

Murray

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Management op 16 mrt 2024
Thank you for your feedback, Murray!

10/10 – Uitstekend

Leticia

Reisde met partner
Todo maravilloso,la pasamos súper.Seguro que regresaremos👍🤗
2 nachten verbleven in maart 2024
Reactie van Management op 11 mrt 2024
Thank you for your positive review, Leticia!

10/10 – Uitstekend

michelle, HIALEAH

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed her one night. Found it to be super cool being so close to home. Beach area and tiki bars so close. My only issue was the family next to my room had about 10 adults and they were not respecting my space in the outside dock. Might be something the Hotel needs to walk around and observe. Other thsn that.. the stay was great.
1 nacht verbleven in maart 2024
Reactie van Management op 11 mrt 2024
I'm glad to hear you enjoyed your stay and found the proximity to home convenient. It sounds like the beach area and tiki bars added to the experience! It's unfortunate about the noisy neighbors, though. We will address these issues for a more enjoyable stay for everyone. Overall, it's good to know you had a great time despite the minor inconvenience.

10/10 – Uitstekend

Teresa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved everything about our stay here. The family rooms are renovated, clean and functional. Comfy beds and include necessary amenities. Automatic darkout blinds are a bonus. Large plush towels rivaling a 4 star resorts’ best towels. Pool, beach, marina and restaurant are all conveniently located on property. Enjoyed our meal and drinks at the restaurant. Food was delicious and our server Adrian was incredible. This is a clean, quiet and quality family-run resort that is worthy of a great review.
Reactie van Tracy-Manager op 11 mrt 2024
It's wonderful to hear that you had such a fantastic experience during your stay! The renovated family rooms, comfy beds, and thoughtful amenities certainly add to the comfort. It sounds like the automatic darkout blinds and plush towels provided a touch of luxury. Having everything from the pool to the restaurant conveniently located on the property must have made for a truly relaxing stay. Adrian's exceptional service and delicious food further enhanced your experience. Thank you for sharing your positive review of this clean, quiet, and quality family-run resort!

10/10 – Uitstekend

Michelle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was nice for the quick night we stayed there. Looks like it would be a fun place.
1 nacht verbleven in maart 2024
Reactie van Tracy-Manager op 11 mrt 2024
Come back soon and stay longer, Michelle! We would love to see you again!

10/10 – Uitstekend

Shequitta

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really enjoyed the stay with my family
1 nacht verbleven in maart 2024
Reactie van Tracy-Manager op 9 mrt 2024
Thank you for your positive review, Shequitta. We're glad you enjoyed your stay. Come back again soon!

6/10 – Redelijk

robert

Reisde met een groep
Positief: Voorzieningen
Basic two-star hotel with a beautiful view
2 nachten verbleven in maart 2024
Reactie van Tracy-Manager op 9 mrt 2024
Thank you for your feedback, Robert.

8/10 – Goed

lisa

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Stay was great, bar and rest service wasn’t great
1 nacht verbleven in februari 2024
Reactie van Tracy-Manager op 6 mrt 2024
Thank you for sharing your feedback about your recent experience at Gilbert's. I'm glad to hear that you enjoyed your overall visit. However, I'm sorry to learn that you found the bar and restaurant service lacking. Your input is valuable to us as we continuously strive to improve our services.

10/10 – Uitstekend

Brad

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was right there in one location
3 nachten verbleven in februari 2024
Reactie van Tracy-Manager op 4 mrt 2024
Thank you for your positive review, Brad! We're glad you enjoyed your stay!

10/10 – Uitstekend

judy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Tracy-Manager op 4 mrt 2024
Thank you for your positive feedback, Judy! We hope to see you again!

10/10 – Uitstekend

CYNTHIA

1 nacht verbleven in maart 2024
Reactie van Tracy-Manager op 23 mrt 2024
Thank you for your positive feedback, Cynthia!

6/10 – Redelijk

Jennifer

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
This place is usually a lot of fun, there is always something going on here. They have great entertainment, the boat watching is awesome and the pool is warm. We have stayed her many times and have had a good time, this time however the pool area was FULL of people NOT staying at the resort, unruly kids who were unattened (Even very young kids) & people bringing in food and drinks, kids doing flips into the pool and hitting people with volleyballs. We ask security multiple times to address this & were told it would be taken care of ---- but never handled, come to find out that these people were friends of one of the waitresses who were allowing this. So, they apparently prioritized that over the people paying over $400 a night to stay here, that is aggravating!! Also, they discontinued the proteins at breakfast (no eggs or meat) so it is just muffins & cereal now, if you a "real" breakfast you will have to leave the resort or pay $15 for a Brunch item at the bar that doesn't open until 10am. I ordered 2 eggs & bacon - waited 35 minutes and got only 1 egg?? Unfortunately his trip to Gilbert's was disappointing, might have to try a new location in Key Largo after this....... : (
3 nachten verbleven in februari 2024
Reactie van Tracy-Manager op 1 mrt 2024
I'm sorry to hear about your disappointing experience at Gilbert's. It's frustrating when amenities like the pool are overrun, and service falls short of expectations, especially considering the price you're paying. We are looking into this to prevent it from happening in the future. We sincerely hope you will give us another chance.

10/10 – Uitstekend

Lucille

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had everything right on property.Except bug repellant needed at night at tiki bar & rèstaurant
3 nachten verbleven in februari 2024
Reactie van Tracy-Manager op 1 mrt 2024
Thank you for your positive feedback, Lucille! We hope to see you again!

10/10 – Uitstekend

Kendall Rose

1 nacht verbleven in februari 2024
Reactie van Management op 2 mrt 2024
Thank you for your positive review. We hope to see you again.

10/10 – Uitstekend

Kristine

1 nacht verbleven in februari 2024
Reactie van Tracy-Manager op 22 mrt 2024
Thank you for your review, Kristine!

6/10 – Redelijk

Phil

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
On the weekend it got very noisy, include boat radios blaring from the docks. Motorcycle nose was also too loud for my liking.
2 nachten verbleven in februari 2024
Reactie van Management op 1 mrt 2024
Thank you for your feedback, Phil. We apologize for the amount of motorcycles that were here the afternoon of your stay. The police were having a benefit run for a fallen officer's children.

10/10 – Uitstekend

Susan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our first visit to Gilbert Resort and it was great! We loved the laid back atmosphere, the outdoor huts, the drinks, the food, the staff and the quiet "island like" feeling. The rooms were also very nice however, a little small but we managed!
2 nachten verbleven in februari 2024
Reactie van Management op 1 mrt 2024
Thank you for your feedback, Susan! Come back and see us again soon!

10/10 – Uitstekend

Katherine, Warrenton

3 nachten verbleven in februari 2024
Reactie van Tracy-Manager op 22 mrt 2024
Thank you for your review, Katherine!

10/10 – Uitstekend

Vicki

Reisde met een groep
Positief: Staat van de accommodatie en faciliteiten
Perfect spot for vacation! Loved the atmosphere and staff was very welcoming
1 nacht verbleven in februari 2024
Reactie van Tracy-Manager op 26 feb 2024
I'm thrilled to hear that you had a fantastic vacation experience! A welcoming atmosphere and friendly staff truly make all the difference. We hope to see you again, Vicki!

8/10 – Goed

Tao

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice property, just off route 1, facing ocean, adjacent to the harbor. Room is big and clean. 2nd floor common area has nice view to the ocean and beach. The room has a balcony, facing to the restaurant and pool. but the room is not noisy at all. 2nd floor has no elevator though.
1 nacht verbleven in februari 2024
Reactie van Management op 25 feb 2024
Thank you Tao, for sharing details about our property. It sounds like a wonderful place with its prime location just off Route 1, facing the ocean and adjacent to the harbor. The spacious and clean rooms, along with the picturesque view from the second-floor common area, certainly add to the appeal.Having a balcony facing the restaurant and pool sounds delightful, especially if it manages to maintain a peaceful ambiance without being noisy. While the absence of an elevator on the second floor might be a consideration for some guests, it seems like a small trade-off for such a charming setting and amenities.Overall, your description paints a compelling picture of a cozy yet scenic retreat. Thank you for providing insights into what sounds like a lovely accommodation option.

8/10 – Goed

Diane

Positief: Netheid, personeel en service
Didn't like getting kicked out of beach area while trying to enjoy sunset.
2 nachten verbleven in februari 2024
Reactie van Management op 22 feb 2024
Thank you for your feedback, Diane. I apologize for you being asked to leave the beach during sunset. I'm not sure why this happened, but rest assured we are looking into the situation. We hope to see you again.

8/10 – Goed

shannon, Eufaula

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fun property
1 nacht verbleven in februari 2024
Reactie van Management op 20 feb 2024
Thank you, Shannon.

10/10 – Uitstekend

anilex

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Super relajante
1 nacht verbleven in februari 2024
Reactie van Tracy-Manager op 12 feb 2024
Thank you for your positive feedback. We appreciate your review and are happy to hear you enjoyed your stay!