We have stayed at many Opal resorts. On this trip alone this was the third Opal resort and by far the least accommodating. At check- in there was no one to assist with luggage or even tell us where to locate a trolley to put our suitcases on to go to our room. No one at the check-in desk gave us an overview of the resort or told us what was available. No one smiled, said good morning, good afternoon or good evening. Staff was hard to find. Considering the cost of our room this was a very negative experience for us.