We have stayed in and around River Run Village several years in a row. We always stay within walking distance of the Gondola and have had great experiences - this time was no different.
We stayed Tuesday-Saturday, and the first red flag was a call from the management company the Friday before we arrived. Apparently, the patio door had been broken and they had to board it up. Ok, we’re pretty go-with-the-flow, generally, so it wasn’t horrible news, but a minor inconvenience. The manager said it would be well insulated and the door was still operable.
Fast forward…we walk in and I’m immediately hit with a smell. Urine, I think. Could be wrong, but don’t think so. The patio door is indeed boarded up…with a half inch gap where cool air is drafting through and the door wouldn’t open at all. My kids were sleeping on the pullout couch just a few feet from the door, so that wouldn’t work. We arrived at our check-in time right at 4:30, and had a grocery run planned, and since we were pretty sure we would be able to get anyone there to “fix” it before bedtime, we decided to pick up some duct tape at the store..and candles…good enough fix, I guess. Here’s the rest in a nutshell:
Broken bottom corner or pullout bed that sagged
4 total bath towels for all four of us (when we called about the door issue, we asked for more. Nobody ever arrived)
Pullout sofabed didn’t have clean blankets: The blankets in various drawers and the armoire were shoved in haphazardly, and a few of them had “stuff” on them. (Asked for blankets when we called about the door, and nobody arrived - thankfully the kids had brought their own in the car)
The closet in the bedroom was full of random stuff: pillows and blankets just shoved in on top of each other. One pillow looked like it had been left behind by someone at some point. The pillowcase didn’t match anything anywhere and it was definitely dirty.
Carpet was stained and dirty.
Walls were scuffed and marked like they hadn’t been painted in a while.
The “bed” in the bedroom was hard, topped with a brocade coverlet that didn’t smell or look clean, and every time my husband moved the whole bed moved, including me (he’s not large). He said maybe they bought it at a discount warehouse that advertised it as “BED” because it was the cheapest.
The kitchen faucet wouldn’t turn off…it did, but only if you messed with it and tried several times.
And the dirty dishes in the cabinet! yup. Crusty, dirty dishes.
Gross