Restaurant
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Beoordelingen van The Granary Hotel

3 out of 5
The Granary Hotel
Heath Lane Shenstone, Kidderminster, England

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 30 van 107 beoordelingen" "
Gastenscore: 8 - Goed. 48 van 107 beoordelingen" "
Gastenscore: 6 - Redelijk. 19 van 107 beoordelingen" "
Gastenscore: 4 - Matig. 6 van 107 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 4 van 107 beoordelingen" "

8,2/10

Netheid

8,2/10

Personeel en service

7,0/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

4,0/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service
Closed bar and restaurant
Bar and restaurant is shut, nothing on my booking to say this, looks like they open it when they feel like it, as it was set for a wedding for next day. when i asked staff all i got was "it says on their website it is shut, and this has happened before hotels.com hasnt updated their information". Nice pub down the road where we spent all evening instead
1 nacht verbleven in mei 2022

10/10 – Uitstekend

Maureen

1 nacht verbleven in april 2022

6/10 – Redelijk

Brian

Zakenreiziger
Positief: Netheid, personeel en service
1 nacht verbleven in april 2022

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This hotel was awful
The room was a chilly 13 degrees C, we had to request towels, there are no water glasses in the room. The cleanliness is abysmal, there was long dark hair all over the bathroom floor and shower and I am platinum blonde. The teaspoon in the tea set was unwashed, and there was only decaf. We were charged a late check in fee of £15 for checking in after 7pm even though the site says check in til 11pm. No plug sockets anywhere near the beds. The actual look and feel of the rooms don’t reflect the general photos.
1 nacht verbleven in oktober 2020

4/10 – Matig

Graeme

Reisde met een groep
Positief: Netheid
1 nacht verbleven in augustus 2020

10/10 – Uitstekend

chris

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2020

6/10 – Redelijk

Colin

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Brrr
Cold room took all night to get almost warm.
1 nacht verbleven in februari 2020

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Room was bog standard with paint on bathroom floor and rusting in the hand soap holder. we found a long hair in the bed too. But staff were lovely, room was clean and bed was comfy. Peaceful and quiet night had. Breakfast was nice too so not a bad experience overall.
1 nacht verbleven in december 2019

10/10 – Uitstekend

Stephen

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2019

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen
Staff were all really good and helpful but the service was slow in the restaurant. Breakfast needs a lot to be desired. Carvery was over cooked. Nice location and peaceful. Needs some TLC.
3 nachten verbleven in september 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was very good, clean. The evening meal in their restaurant was excellent. The service was very good, felt well looked after. The breakfast was also excellent, food was very good. We will be back to stay again
1 nacht verbleven in augustus 2019

8/10 – Goed

E

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Granary hotel Kidderminster
Could do with tissurs in room also pladtic vlassrs not stable and bath slippdrywhen stepping i to shower. Bit very mice hotel staff excellent
1 nacht verbleven in augustus 2019

10/10 – Uitstekend

Joffrey

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Très bon séjour, comme toujours!
Bon rapport qualité prix! Super full English breakfast!
1 nacht verbleven in augustus 2019
Reactie van The Granary op 30 aug 2019
Hello, Thank you for your positive feedback. We are very happy that you enjoyed your stay at The Granary Hotel and we hope to see you again. Many Thanks The Granary Hotel & Restaurant

4/10 – Matig

Sheridan

Positief: Netheid, staat van de accommodatie en faciliteiten
Dissapointed
Had a ground floor room. Woken at 07.45 by noisy staff arriving for work. No door closer on front door so that banged every time so.eone entered. Staff cheerfully going about their work with radio playing. No consideration for the fact some of their guests would prefer not to be woken at this time!. Beds comfortable but one had no mattress cover. To access hot water instruction said turn tap clockwise to 9 o'clock position. Problem is while doing this you get splashed in ice cold water. Breakfast excellent. Nice choice service and quality.
1 nacht verbleven in augustus 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comfortable hotel just had overnight stay st a wedding in nearby hotel
1 nacht verbleven in juli 2019
Reactie van The Granary op 30 aug 2019
Hello, Thank you for your positive feedback. We are very happy that you enjoyed your time at The Granary Hotel and we hope to see you again. Many Thanks The Granary Hotel & Restaurant

8/10 – Goed

Phyllis

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Phyllis
It was a lovely hotel and very comfortable the food was excellent. The only quibble I have is that the bedrooms are in a separate building from the restaurant and reception area. So if you want to eat and it's pouring with rain expect to get wet. Other than that perfect.
1 nacht verbleven in juli 2019
Reactie van The Granary op 30 aug 2019
Hello, Thank you for your positive feedback. We are very happy that you enjoyed your stay at The Granary Hotel and we hope to see you again. Many Thanks The Granary Hotel & Restaurant

8/10 – Goed

Phyllis

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Phyllis
Lovely hotel sadly the restuarant is separate from the actual bedrooms so if the weather's bad you are going to get wet. But the food is worth it
1 nacht verbleven in juli 2019
Reactie van Jo op 21 jul 2019
Thank you for your feedback, your comments are appreciated.

8/10 – Goed

Mark

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice stay
Everything was excellent. Service, staff, bar all good. Bed and pillows however were way too hard. Not a great nights sleep. Couldn’t fault anything else though.
1 nacht verbleven in juli 2019
Reactie van Jo op 16 jul 2019
Thank you for your feedback, we will look at the issues raised with housekeeping. Your comments are appreciated and we do hope you will stay with us again soon.

10/10 – Uitstekend

peter

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great experience from start to finish. Check in was smooth and simple. restaurant food was simply divine and reasonably priced. menu choices were amazing. staff are very pleasant and friendly especially Katie who was very helpful and friendly during dinner.
1 nacht verbleven in juli 2019
Reactie van Jo op 16 jul 2019
Thank you for your feedback, we are so pleased you enjoyed your stay. I will feed your lovely comments back to Katie. We hope to see you again soon.

10/10 – Uitstekend

Tony

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Restaurant service was good, food was great.
1 nacht verbleven in juli 2019
Reactie van Jo op 13 jul 2019
Thank you for your feedback, your comments are very much appreciated. We do hope to see you again soon.

8/10 – Goed

Alan, Blackburn

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room was very pleasant, modern & clean. Staff friendly, if a bit thin on the ground at times. Bar/restaurant very pleasant. Menu disappointing with limited choice and too few hot dishes, and a bit pricey, as were the drinks.
1 nacht verbleven in juni 2019
Reactie van Jo op 3 jul 2019
Thank you for your feedback. Your comments are appreciated and we look into why there was a limited choice in the restaurant, as we usually have a Set Menu and A La Carte menu as well as bar snack menu available.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean rooms and good customer service. Reasonably priced restaurant and excellent food.
1 nacht verbleven in juni 2019
Reactie van Jo op 3 jul 2019
Thank you for your feedback. Your comments are appreciated. We do hope you will stay with us again soon.

2/10 – Ontzettend slecht

Andrew

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Poor Management
A seriously disappointing stay at this Hotel. I had booked an Executive Double Room as advertised which included a Four Poster Bed and a large room with a Sofa. When I arrived I was only offered a standard twin room. This later got changed to a Superior Double Room with a free Breakfast but the reason I had chosen this Hotel, was the Room and no amount of free food makes up for it. We stayed Saturday and Sunday, and getting back to our room on Sunday evening, we food that the room had no been serviced. Whilst the towels had been changed, the bed had not been made, the crockery had not been changed and there had been no cleaning at all. The Reception Staff were always full of polite apologies and the food was good value but I will not be back.
2 nachten verbleven in mei 2019
Reactie van Jo op 3 jul 2019
Thank you for your feedback. we are sorry to hear about the issues experienced, we will be looking in to these as this is not at all to our usual high standard. Please accept our apologies and we do appreciate your comments.

8/10 – Goed

Geverifieerde reiziger

1 nacht verbleven in april 2019

10/10 – Uitstekend

SJ

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The Granary Hotel
Comfortable and friendly hotel, nice and clean. Good parking. Good choice of food and wines.
2 nachten verbleven in maart 2019
Reactie van Jo op 3 jul 2019
Thank you for your feedback, your comments are appreciated. We do hope you will stay with us again soon.

8/10 – Goed

Tony

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Business stay
All as should be
1 nacht verbleven in maart 2019
Reactie van Jo op 3 jul 2019
Thank you for your feedback, your comments are appreciated.

8/10 – Goed

Anthony

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Kidderminster night out
Night away working 2nd night running friendly staff maintainance work going on but not while I was there.
1 nacht verbleven in december 2018

8/10 – Goed

Ian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2018
Reactie van Maria op 29 okt 2018
Thank you

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
For the amount I paid 135 pounds, it was disappointing. My friends paid 75 pounds. The breakfast wasn’t edible, there were leaks in the roof, the room was okay but basic, so for 135 pounds it was terrible in comparison to other rooms for that cost, I couldn’t get early check in which again for the price was crazy.
1 nacht verbleven in oktober 2018
Reactie van Maria op 31 okt 2018
We are apologise for your bad experience, we do hope you contact us to discuss this matter.

4/10 – Matig

P

Negatief: Netheid, staat van de accommodatie en faciliteiten
Awful, don't stay
I really didn't have a good stay here. I stayed for one night and it was not a good stay. To start with the room was damp. It had that "old, unlived in" smell. The room was also visited by beetles in the morning, in particular the onsuite. A sure sign of the damp being deep seated within the fabric of the premises. The service for the evening meal was pretty dire too. Ignoring the fact that the menu came from 1982, the meal was late due to the waitress forgetting to tell the kitchen and when it finally came it was not as advertised. The "chefs" had managed to forget all of the ingredients. When I pointed everything out to the reception in the morning they acknowledged that they are looking to refit the bedrooms in the near future. That, after trying to charge me for a breakfast I was not going to have. Total shambles. I will not be staying here again & I will be advising my colleagues to avoid the place too.
1 nacht verbleven in september 2018
Reactie van Maria op 31 okt 2018
We apologise for your bad experience at our Hotel, we have had refurbishments made to some of our rooms now if you'd like to come and see for yourselves. Apologies again.

8/10 – Goed

Patrick, Ilkley

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel suited for travelers through the Midlands
On arrival was told they had no booking for me. Receptionist traced your reservation and realised no room had been allocated. Fortunately there was one room remaining.
1 nacht verbleven in september 2018
Reactie van Maria op 25 sep 2018
We are sorry the administration of your booking failed, we will look into this. We are glad you had a pleasant stay.

10/10 – Uitstekend

Christine

An extremely comfortable stay at The Gramary.
I was extremely happy with my stay at The Granary. Staff were very friendly & helpful, the room was excellent, spotlessly clean, well-provided with facilities e.g. for tea/coffee-making & with a very pleasant view. Breakfast was very good. No problems whatsoever with parking.
1 nacht verbleven in september 2018
Reactie van Maria op 25 sep 2018
We are so glad you had a pleasant stay and do hope you return again in the future.

10/10 – Uitstekend

George, Wath Upon Dearne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Hotel
What a great little hotel, arrived and met by friendly polite and professional staff. Booked in and went to my room in the annex which I found to be very comfortable, clean and quiet (for once in a hotel) Great facilities, room spotless and well furnished, bathroom fabulous. Had a great stay in this well positioned hotel which was capped off by an unbelievable breakfast served by great staff. Thank you to all at The Granary, will definitely be staying here again when I am in the area
1 nacht verbleven in augustus 2018
Reactie van Maria op 25 sep 2018
Thank you for your feedback, we do hope you will visit us again soon.

8/10 – Goed

Joffrey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Cheap
1 nacht verbleven in juli 2018

8/10 – Goed

Ian, Glastonbury

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Well worth a visit
Really great venue for weddings / functions etc. Friendly staff, good food and service.
1 nacht verbleven in juni 2018
Reactie van Maria op 10 jul 2018
Thank you for your feedback

8/10 – Goed

Jennifer

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
we thoroughly enjoyed our stay and all the staff from reception through to the restaurant were very pleasant and polite
1 nacht verbleven in juni 2018
Reactie van Maria op 10 jul 2018
Thank you for your feedback

10/10 – Uitstekend

Alison

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely hotel
Lovely hotel great value for money food lovely
1 nacht verbleven in juni 2018
Reactie van Maria op 10 jul 2018
Thank you for your feedback

8/10 – Goed

peter

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Easy check in. Friendly staff at dinner, great guest interaction. Food was very good at dinner and breakfast. Breakfast staff had no interaction other than to say "sit where you like" which is a shame considering the interaction with the staff at dinner.
1 nacht verbleven in juni 2018
Reactie van Maria op 10 jul 2018
Thank you for your feedback your comment will be taken on board.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in mei 2018

8/10 – Goed

Hilary

Positief: Netheid, personeel en service en comfort kamer
Good hotel, very good food.
Hotel room ok but there is refurb planned. Food at the hotel was very good and the staff were very nice. There were problems with the bill, the main one being that Hotels.com had sent them the wrong amount which I will take up with Hotels.

8/10 – Goed

James

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
Comfortable stay
It was in a convenient place to visit family

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Staat van de accommodatie en faciliteiten
Beautiful food,tired accommodation
Food was wonderful and would definitely return to the restaurant. The accommodation however was cold and in need of some T L C
1 nacht verbleven in april 2018

8/10 – Goed

Holliday

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Last minute booking
Due to a mix up at another hotel we needed to find somewhere to stay the night. It was gone 6pm. Found this through a . Com site. Cheaper than turning up. Buyer beware- end cost of room with this website didn’t include VAT so dearer on paying bill. Kitchen staff really helpful esp as we have dietary requirements. ambience quiet and not hurried. Our room equipped v similar to chains such as premier inn. Tea/ coffee in our room appreciated. Room was a family room but was only provided with one hand towel and one bath sheet- didn’t bother asking for more at reception. Didn’t have breakfast as wanted to start our journey. Would stay there again but would use another . Com site or the hotel direct.
1 nacht verbleven in april 2018

8/10 – Goed

Gillian

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Reactie van Reception op 6 apr 2018
Thank you for your feedback

6/10 – Redelijk

Phil

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A bit noisy
Good food, great room, unfortunately stay wasn’t helped by a lack of sleep due to some gipsys that had set up nearby with their dogs barking most of the night
1 nacht verbleven in maart 2018
Reactie van Jo op 21 mrt 2018
Thank you for your feedback, I am sorry to hear about your disturbed night. Unfortunately we little control with regard the travelling community however, we are happy to say they have now moved on.

4/10 – Matig

Malcolm

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Poor management controls
Serving staff excellent. Just finished washing the damp smell out of the clothes we took! Hotel let down by poor management controls. One waitress on for breakfast with 14 ish diners. Room cleaned badly. Corners in bathroom black, and mouldy on window in bedroom. Food in nearby meeting room left from when we arrived until we left. In short we won’t return.
1 nacht verbleven in februari 2018
Reactie van Jo op 21 mrt 2018
Thank you for your feedback, I just wanted to keep you updated that we are looking into your comments as this is far from our usual standard. We are sorry to hear you will not return, we have invested in new training throughout the hotel and are in the process of refurbishing all of our bedrooms.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2018
Reactie van Jo op 21 mrt 2018
Thank you for your feedback

8/10 – Goed

Simon

1 nacht verbleven in januari 2018
Reactie van Jo op 23 jan 2018
Thank you for your feedback, we hope you stay with us again.