Lobby
Beschikbaarheid controleren

Beoordelingen van Grand Legacy Hotel

5 out of 5
Grand Legacy Hotel
African Union Avenue-Remera, Kigali

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 38 van 67 beoordelingen" "
Gastenscore: 8 - Goed. 22 van 67 beoordelingen" "
Gastenscore: 6 - Redelijk. 3 van 67 beoordelingen" "
Gastenscore: 4 - Matig. 3 van 67 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 1 van 67 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,8/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Lisa

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff are excellent and food wonderful!
1 nacht verbleven in februari 2024
Reactie van Leoncie op 8 feb 2024
Dear LisaThank you so much for your good review, we appreciate your effort and time.we wish to see you again and soon.Thank you so much.

6/10 – Redelijk

Daniel

Zakenreiziger
Positief: Comfort kamer
Not worth it
The hotel pick up at midnight was confusing. The driver did not display my name visibly and it took me 1/2 hour to find him. Once I got to the hotel the check in was efficient and friendly. The room was very large but the shower was old and only had warm-ish water. No hot water. The desk set up had a computer on it that took up most of the desk. The outlets for your computer are under the desk but required disconnecting things that were plugged in. The air conditioner was very loud but it helped cool the room down. Service in the pool restaurant took forever and the service was not at all friendly. The food was not very good. For the money I saved I should have stayed at the Radisson Blue. This hotel is ok but not for the price. I won’t be staying here again.
2 nachten verbleven in december 2023

10/10 – Uitstekend

Odinakachukwu

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

8/10 – Goed

Paulinus

2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Dee

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great spot for easy access to airport, a bit further to downtown but taxis east to get. A lots of shopping and banking/money exchange options nearby. Staff are wonderful and will help you learn more about the local area and language if you ask.
3 nachten verbleven in augustus 2023
Reactie van Leoncie op 9 aug 2023
Dear DeeThank you for the good review and thank you so much for staying with us, it was a pleasure to host you in Grand Legacy Hotel. We would love it again. you are always welcome.Best Regards.

10/10 – Uitstekend

Axel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great customer services
3 nachten verbleven in juli 2023
Reactie van Leoncie op 9 aug 2023
Dear AxelThank you so much for the review and thank you for staying in our hotel.We wish to see you again and soon.Best Regards

10/10 – Uitstekend

Andrew

2 nachten verbleven in mei 2023

10/10 – Uitstekend

cleophas, DUDLEY

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good property- excellent gardens, spacious rooms and friendly staff. The shuttle to and from the airport made life very easy
3 nachten verbleven in maart 2023

10/10 – Uitstekend

cleophas, DUDLEY

5 nachten verbleven in maart 2023

10/10 – Uitstekend

Willie L

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was extremely helpful and nice. I also enjoyed the daily breakfasts.
7 nachten verbleven in januari 2023

8/10 – Goed

Sahra

8/10 – Goed

Peder

Positief: Personeel en service, comfort kamer
Et greit hotell med sentral beliggenhet
Vi har vidder for 3 år siden og syns vel det har tapt seg i form av mangel på vedlikehold. Fortsatt et bra hotell, men noe manglende renhold på badet.
1 nacht verbleven in oktober 2022

10/10 – Uitstekend

Martin

7 nachten verbleven in maart 2020

10/10 – Uitstekend

Viannet

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
N/A
5 nachten verbleven in augustus 2022

10/10 – Uitstekend

Anders

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Veldig god søvn
Store komfortable rom, fantastiske senger. Veldig serviceinnstilt betjening. Det som trekker ned er mattilbudet. En uinspirert frokost, og selv til området å være usedvanlig treg produksjon i pool restauranten. Men vil du sove godt på et hotell med hyggelige ansatte bør du absolutt booke her.
2 nachten verbleven in juli 2022

2/10 – Ontzettend slecht

Muyideen

Reisde met een groep
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property was old and many issues were in my room, including leaking sinks, AC not working
9 nachten verbleven in mei 2022

8/10 – Goed

Terrell

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
What a pleasant stay
4 nachten verbleven in mei 2022

4/10 – Matig

Lloyd

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Not good enough for the price they charge
I stayed there 16 days while teaching in Kigali. I chose this hotel because when traveling with my associate. We needed two beds and this was the only hotel in the area that showed two on its website. I should have done more checking. The Air conditioner blows either ice cold or tropical warm. There is no in between. The bed is not bad but only option for covers were single sheet or heavy comforter. Some days the water heater worked, some days it was a water warmer. The key continually failed to work snd staff kept saying I didn’t know how to use the key and argued with me when I wanted a new key. The tv only has 12 channels. 4 of those are non-stop football. Why would anybody want to watch the olympics? Room service not bad. Breakfast not bad but they only get in new pastry a few days a week. They do have a business center but the staff do not want to open it for you to use. Instead, give them your wifi name and password and they’ll print it for you. The staff was very helpful when I needed it. One of their staff walked me a half-mile through the streets of Kigali to the bank and waited for me to walk me back. There is security at the front entrance with a scanner and metal detector but when they ask you to submit, if you ignore them they do not insist. I wish now that I has stayed at Chez Lando (half mile away) instead. I will next year
17 nachten verbleven in februari 2022

8/10 – Goed

David

1 nacht verbleven in januari 2022

10/10 – Uitstekend

eric

2 nachten verbleven in januari 2022

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service
Staff responsive and polite regarding my requests. Pool had nice temperature. Sauna was nice too. Price was very reasonable for quality of hotel. Bath water wasn’t very hot but okay. Surprised by extra features in room like bathroom scale and keyboard with monitor. Plenty of drinking water available but only tea, not coffee in my room. Bed super comfortable. I would stay here again.
1 nacht verbleven in december 2021

10/10 – Uitstekend

Scott

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very helpful staff, enjoyed the fitness room (with a coach!) and the pool was also very nice.
1 nacht verbleven in oktober 2021

8/10 – Goed

Nadege

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great service
The services are ni e and the stuff are great
1 nacht verbleven in augustus 2021

10/10 – Uitstekend

marianne

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfy quarantine hotel
Near the airport and perfect for quarantine! Comfortable beds, spacious room, computer abd Tv in room. Huge menu for ordering food 24 hours a day. Martin was superb at communication. Our only complaint was the morning desk clerk abd getting our results from covid test. Do it yourself!! Don’t wait for hotel staff. Just go online and check yourself.
1 nacht verbleven in juli 2021

8/10 – Goed

Geverifieerde reiziger

1 nacht verbleven in mei 2021

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2021

8/10 – Goed

Austin, Switzerland

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property with a nice pool, poolside restaurant and upscale rooms.
1 nacht verbleven in januari 2021

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service
The pool looked amazing and the environment was very pleasant...covid 19 put small hit into things but without covid this place was extraordinary
3 nachten verbleven in januari 2021

10/10 – Uitstekend

APOLLINAIRE

1 nacht verbleven in december 2020

10/10 – Uitstekend

Ifeyinwa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Unforgettable Home Away from Home
Our stay at Grand Legacy Hotel was amazing. We enjoyed the warmth and love from the moment we stepped in till we left, it felt like home. The special love and flower dressing of the bed to welcome us for our 14 year anniversary was unforgettable plus the special anniversary cake given to us as a surprise package. We were very happy and will be glad to recommend other travellers to the hotel. Thank you for the wonderful experience.
3 nachten verbleven in februari 2020
Reactie van Alain Muramba op 4 mrt 2020
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay at Grand Legacy
The staff was very welcoming and helpful. A fruit basket arrived early evening - a pleasant surprise. A shuttle to the airport was great. The pool restaurant custom made lunch for us!
1 nacht verbleven in februari 2020
Reactie van . op 5 feb 2020
Thank you for choosing Grand Legacy Hotel. We appreciate your feedback.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Personeel en service, comfort kamer
Kigali Layover
Decent option near KGL airport. Restaurant was a poor value with very slow service. Room was comfortable, mostly clean. Quick and efficient airport transfer, so I will stay here again!
1 nacht verbleven in november 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were very friendly and helpful. The restaurant menu is excellent.
1 nacht verbleven in september 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed the hotel. The reception of guests is wonderful!
1 nacht verbleven in oktober 2019

10/10 – Uitstekend

Nicholas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nice overnight transit stay
I stayed here during an overnight layover. This hotel is very comfortable, and the staff members are kind and welcoming. The room was very comfortable, with high quality bedding that was perfect for a nice night's rest. The bathroom amenities were generous, and breakfast, that was included in the room price was copious and generous. The hotel shuttle was convenient and the driver was very timely - already in place even though my flight arrived a little early. A very nice stay!
1 nacht verbleven in oktober 2019

10/10 – Uitstekend

hedy

1 nacht verbleven in september 2019

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I have stayed at Grand Legacy several times and always superb. Clean and comfortable. Nice wifi. Good breakfast. Nice pool; good AC. Highly recommended
3 nachten verbleven in augustus 2019

10/10 – Uitstekend

Jacob V

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
5 Star rooms
Fully justified 5 star hotel with amazing rooms. The pool area was, however, quite small and the pool was cold. The service at the restaurant was slow.
1 nacht verbleven in juli 2019
Reactie van Alain Muramba op 10 aug 2019
We are so grateful for your kind words. Thanks for sharing your review with us and the community.”

8/10 – Goed

Geverifieerde reiziger

1 nacht verbleven in juli 2019

4/10 – Matig

Geverifieerde reiziger

Positief: Netheid
Negatief: Comfort kamer
Bad Experience Despite Nice Cosmetics
I’m not in the business of writing bad reviews, but this was not a good stay for me. Remember, for context, this is a luxury hotel near the airport. First, there was a very loud band playing on or near the property. It was a Friday night, but that’s still not ideal for an airport hotel. Band played past 11 PM. The power went out in my room TWICE. The first time, I politely called to have it fixed and also asked to have a room change given the power/band. The power was restored quickly, fine. I waited for a room change. They finally called about two hours later, offering a different room. I declined, which I admit was my fault, but two hours after a complaint is lodged to offer a different room? I finally go to bed, but the power is out AGAIN when I wake up (luckily, a battery powered phone alarm saved me from missing my flight). I call down to the front desk at 5:30 AM to come fix the power again. No answer from them. I am now showering and packing in the dark. That’s a terrible stay at ANY hotel, but it’s very, very bad at a luxury hotel catering to business travelers near the airport. I will not stay again.
1 nacht verbleven in juni 2019
Reactie van Alain op 10 aug 2019
We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.”

8/10 – Goed

Juliana

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
One Night in Kigali
We only were staying at the hotel for one night, but the service was great! They picked us up right from the airport on time and checked us in quickly. The beds were comfortable and the rooms well appointed. After an evening out, it was so nice to come back to a snack of fruit and treats. The wifi was decent and the view from the rooms was quite nice. The guy who picked us up also helped with bags and gave lots of good recommendations about what to enjoy in Kigali. The downside is that although you are near the airport somewhat, you definitely need to take a cab to get anywhere good in town. The hotel was very helpful in calling a cab for us, but I believe it was over priced. There isn't too much nearby, but the hotel was also having an event, so if you aren't trying to see the city, that could be fun. Our trip concluded with breakfast which was delicious--great spread of meats, breads, fruits, juices, and an omelette bar.
1 nacht verbleven in mei 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is nice nothing fancy but ok for the price. The staff are amazing good service overall they make it easy for you to enjoy your stay.
6 nachten verbleven in maart 2019
Reactie van Alain op 20 mei 2019
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in maart 2019
Reactie van Alain op 20 mei 2019
Dear . Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 – Uitstekend

Dag Einar

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay in Kigali.
Great hotel. They missed my arrival, but promptly reimbursed my taxi expences. Very comfortable room, great internet and optimal location.
1 nacht verbleven in februari 2019
Reactie van . op 18 feb 2019
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 – Goed

Anneli

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2019
Reactie van . op 18 jan 2019
Dear Anneli, Thank you very much for your review. we will work hard and make sure your next visit stay memorable.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I liked my time there. Very clean and friendly staff.
3 nachten verbleven in november 2018

8/10 – Goed

Michael, Rugby UK

Positief: Netheid, personeel en service
Convenient for the airport.Good food and drink at very reasonable prices. Good breakfast. Nice pool and poolside. Secure. PC's in every room.
3 nachten verbleven in oktober 2018

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent service
This hotel had excellent service, a great location very close to airport and a nice swimming pool and dining area. I really enjoyed the service and much preferred it to the soulless Marriott Kigali.
1 nacht verbleven in september 2018
Reactie van General Manager op 3 okt 2018
Thank you for sharing this review which is of high importance to us. We are glad that you found our hotel had excellent service,great location, a nice swimming pool and dinning area. We would like to welcome you once again in the future with the assurance of our continued improved services. Regards, Harrison W Maina

6/10 – Redelijk

Andrew

Positief: Personeel en service
3 nachten verbleven in juni 2018

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
4 nachten verbleven in juni 2018