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Beoordelingen van The Reserve at Muckross

The Reserve at Muckross
Muckross Road, Killarney, Kerry

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 76 van 108 beoordelingen" "
Gastenscore: 8 - Goed. 19 van 108 beoordelingen" "
Gastenscore: 6 - Redelijk. 8 van 108 beoordelingen" "
Gastenscore: 4 - Matig. 3 van 108 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 108 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

9,0/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel in beautiful surroundings
We stayed in one of the apartments for 4 persons. We had a great stay, the apartment was spacious, clean and well equiped. The facilities of the hotel were great!
1 nacht verbleven in november 2017

10/10 – Uitstekend

Harold

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We had a two bedroom apartment. It beds we comfortable, the sitting room good, and a nice kitchen. I would stay here again.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Sterling

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Really liked the facility, liked our room. liked the staff.
3 nachten verbleven in april 2024

10/10 – Uitstekend

Erin

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful apartment in a beautiful location! The hotel staff were so helpful and friendly. The spa was incredible. Food was wonderful at the hotel. We had a great time exploring the Muckross estate with the hotel bikes.
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Darragh

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Apartment was excellent, especially with a child .. The Spa was fantastic.. And the staff were very friendly and accommodating..
2 nachten verbleven in februari 2024

8/10 – Goed

Pamela

1 nacht verbleven in december 2023

10/10 – Uitstekend

Deanna

1 nacht verbleven in november 2023

10/10 – Uitstekend

Helena

1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Maria

Reisde met familie
Positief: Netheid, comfort kamer
2 nachten verbleven in september 2023

10/10 – Uitstekend

Tannia, Raleigh

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Probably the nicest place we’ve stayed in a while. Beautiful rooms. Amazing hospitality. Great food.
2 nachten verbleven in september 2023

6/10 – Redelijk

Catherine

Certainly my fault for not paying closer attention but I thought I was booking the Muckross Park Hotel & Spa and not a room in their "Reserve" or apartment building adjacent to the hotel. It was unclear why each bedroom in the 2-bed apartment had different room numbers. The Reserve is tired, no elevator, no a/c, no housekeeping and one of the windows wouldn't open. I did tell a clerk who came to check on the lock that I wanted to be in the main hotel but no one responded. Pretty disappointing when I thought I was going to be in the "castle".

10/10 – Uitstekend

Dr. Daniel

4 nachten verbleven in augustus 2023

2/10 – Ontzettend slecht

Sue

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Traveling with family I booked an apartment so that we would have 2 rooms and 2 bathrooms. The cleanliness is not the same as the hotel and we found bugs and very dirty beds. We complained to management and was not able to make any changes until the next day. I would consider other accommodations should I return to Ireland.
2 nachten verbleven in augustus 2023
Reactie van guest experience op 19 aug 2023
Dear SueMany thanks for your review. Thank you very much for your feedback in relation to your recent stay.Thank you for taking the time to offer your feedback after your experience. I can assure you it will be reviewed thoroughly. Your thoughts in relation to your experience are very valuable to us in reviewing any aspects of our services going forward. I sincerely apologise for these shortfalls as this is not in keeping with our high standards and this will be investagated thoroughly.I very much hope to have the pleasure of welcoming you back to Muckross Park in future. I would be most grateful if you could contact me directly when you wish to return, so that I can personally oversee your visit and ensure that you are well looked after.Kind regards,Chris RoganGuest Experience Manager

10/10 – Uitstekend

Alicia

Reisde met familie
Positief: Netheid, comfort kamer
Spacious and beautiful
Beautiful property. Loved the apartment and the pool. On-site restaurant convenient and enjoyed the food. Great location and located walking distance to the Muckross Abbey loop at the National park. Only negative was that we were on the ground floor and could hear every door slam throughout the building which made it a little hard to sleep. But everything else made up for that.
1 nacht verbleven in juli 2023
Reactie van guest experience op 19 aug 2023
Dear AliciaThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 – Uitstekend

Nathan

Reisde met familie
Positief: Netheid, comfort kamer
2 nachten verbleven in juli 2023
Reactie van guest experience op 19 aug 2023
Dear NathanThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 – Uitstekend

Sylvain

Reisde met familie
…
2 nachten verbleven in juni 2023
Reactie van guest experience op 19 aug 2023
Dear SylvainThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 – Uitstekend

Jennifer

Reisde met familie
Positief: Netheid, comfort kamer
Amazing stay, facilities and staff. Some of the best food while in Ireland amd the Spa was top notch.
2 nachten verbleven in juni 2023
Reactie van guest experience op 19 aug 2023
Dear JenniferThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 – Uitstekend

Kirsten

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We stayed at the Muckross Reserve for our family of 4, which the rooms are apartment-like with 2 bedrooms & a kitchen. The room was great & the breakfasts were excellent! Well worth the extra to eat breakfast at the hotel, plus very convenient. We stayed 2 nights @ Muckross & it was the entire family’s favorite hotel while on vaca!
1 nacht verbleven in juni 2023
Reactie van guest experience op 19 aug 2023
Dear KirstenThank you for taking the time to share your experience. We greatly value your feedback and believe it to be essential for our learning and continued improvement.I am delighted you enjoyed your stay with us!It was such a pleasure to have you stay with us and we very much look forward to welcoming you back very soon!With warmest regards,Chris RoganGuest Experience Manager

10/10 – Uitstekend

Philip

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The Reserve at Muckross provides easy access to the KNP, while also still allowing for access to many other amenities. Highly recommend the Reserve at Muckross.
2 nachten verbleven in juni 2023

10/10 – Uitstekend

Genevieve

Reisde met een groep
Positief: Netheid, comfort kamer
Great stay in Cork
Hotel is in a perfect location! Check in was very easy and staff were welcoming. Lovely room for 3 singles. Would stay here anytime I visit Cork.
2 nachten verbleven in mei 2023

4/10 – Matig

Sören

3 nachten verbleven in mei 2023
Reactie van guest experience op 2 jun 2023
Dear Soren Thank you for taking the time to fill out our guest survey after your stay with us here at The Muckross Park Hotel & Spa. Feedback is so important to us as it allows us to recognise a job well done and indeed any areas we may need to focus on. Naturally I was disappointed to see your scoring of 2 during your stay with us. I would love the opportunity to discuss this with you in more detail and gain insight into how we can improve. If you have some additional information that you could provide me with, I would be very grateful.I look forward to hearing from you.Chris RoganGuest Experience Manager

8/10 – Goed

David

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Apartments need some updating such as the carpet
3 nachten verbleven in mei 2023

10/10 – Uitstekend

Sherry

Reisde met familie
Positief: Netheid
Worked great for our visit to the area. Apartment was very quiet and well equipped.
1 nacht verbleven in mei 2023

10/10 – Uitstekend

Heather

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
7 nachten verbleven in februari 2023

8/10 – Goed

Lisa

1 nacht verbleven in september 2022

10/10 – Uitstekend

Jeffrey, Lago Vista

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2022

10/10 – Uitstekend

Rebecca

Reisde met familie
Positief: Netheid, comfort kamer
3 nachten verbleven in augustus 2022

8/10 – Goed

Hakima

Reisde met familie
Positief: Netheid, comfort kamer
4 nachten verbleven in juli 2022

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, comfort kamer
1 nacht verbleven in juli 2022

10/10 – Uitstekend

Liliya

Zakenreiziger, Reisde met familie
Positief: Netheid, comfort kamer
Beautiful
1 nacht verbleven in juni 2022

10/10 – Uitstekend

James

3 nachten verbleven in mei 2022

10/10 – Uitstekend

Magali

1 nacht verbleven in mei 2022

2/10 – Ontzettend slecht

Robert, Winter Garden

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Read the fine print before arrival. Doesn't matter if you comply with Ireland requirements before arrival things change.
2 nachten verbleven in december 2021

10/10 – Uitstekend

Rebecca

1 nacht verbleven in november 2021

10/10 – Uitstekend

Josh

Reisde met familie
Positief: Netheid, comfort kamer
1 nacht verbleven in oktober 2021

10/10 – Uitstekend

john

Positief: Netheid, comfort kamer
1 nacht verbleven in oktober 2021

10/10 – Uitstekend

Alan

Positief: Netheid, comfort kamer
1 nacht verbleven in september 2021

10/10 – Uitstekend

Anna

Positief: Netheid, comfort kamer
Good size apartment, very clean.Great location So close to Muckrros house and Gardens.Dog friendly with garden area.
2 nachten verbleven in september 2021

10/10 – Uitstekend

Alan

Positief: Netheid, comfort kamer
1 nacht verbleven in september 2021

6/10 – Redelijk

Leo

Reisde met familie
Positief: Netheid
Sadly gone downhill
Apartment starting to look dated. Furniture more functional than comfortable, so hanging out during a typical rainy Killarney day got a little tiresome. We ate in the hotel a couple of nights and the food has really gone downhill since I last ate there. Very limited options in all three venues and both our mains in the 'fine dining' Yew Tree were overdone. We were advised to avoid our preferred dessert option as it was below par, but what we did have instead was really poor, and looked like it had been assembled from outsourced elements with stale pastry.
4 nachten verbleven in september 2021

10/10 – Uitstekend

Geverifieerde reiziger

2 nachten verbleven in december 2020
Reactie van Josie O'Kelly, Sales & Marketing Manager op 30 dec 2020
Many thanks for your review. We are delighted you enjoyed your stay & we hope to have the opportunity to welcome you back to the hotel in the near future. With warmest regards, Josie & all the team at Muckross Park Hotel

10/10 – Uitstekend

Jennifer

Reisde met familie
Positief: Netheid, comfort kamer
3 nachten verbleven in september 2020

6/10 – Redelijk

Michael

Reisde met familie
Staycation
Cleaning regime in the apartments could be improved as a general matter, and the mattresses should be replaced or have new toppers installed. Kitchen supplies/capabilities are minimal so bring your own chopping board etc. if you're thinking about 'cooking-in'. Recommend you familiarise yourself with the hotel covid bar/dining policy, which might not be totally clear from the booking confirmation - this will avoid any misunderstandings. The spa/pool options are also limited (by Covid) so again, recommend you review in advance to avoid disappointment. I applaud the management of this hotel for proactively taking the time to respond in realtime to my feedback.
2 nachten verbleven in augustus 2020

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Comfort kamer
Negatief: Netheid
Mediocre
The apartments were spacious but not exactly child friendly. Under 18’s have no access to the pool and 16-17 year olds must be accompanied by an adult. The apartments weren’t clean and I found this appalling due to the covid-19 pandemic.
2 nachten verbleven in juli 2020

10/10 – Uitstekend

Jennifer

Reisde met een groep
Positief: Netheid, comfort kamer
Amazing stay in Killarney
Everything about this stay was amazing!!! Also if you need a great martini, the bartender in in Monks is top notch!!!
2 nachten verbleven in maart 2020

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Voorzieningen
Carpets not at clean as I would have expected. Beds are nice and it was nice to have the kitchen.
1 nacht verbleven in november 2019

8/10 – Goed

Jeremy

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2019

10/10 – Uitstekend

Angie

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
stay at Muckross
This place was wonderful. We stayed in the 2 bedroom apartment and it was so nice. Wish we had more days there.
1 nacht verbleven in oktober 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, beautiful hotel! Only a 5-10 minute drive to town center with multiple shops and restaurants. Staff was all very friendly and accommodating! Will definitely stay here again if I ever travel to this beautiful part of Ireland again!
1 nacht verbleven in oktober 2019

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service, voorzieningen
Staff was lovely but the condition of our room was not.
1 nacht verbleven in oktober 2019