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Beoordelingen van Polaris Lodge

3 out of 5
Polaris Lodge
N. Star Boulevard, Kimberley, BC

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 101 van 243 beoordelingen" "
Gastenscore: 8 - Goed. 84 van 243 beoordelingen" "
Gastenscore: 6 - Redelijk. 42 van 243 beoordelingen" "
Gastenscore: 4 - Matig. 12 van 243 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 4 van 243 beoordelingen" "

8,8/10

Netheid

8,2/10

Personeel en service

7,4/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Alex

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023
Reactie van Sonya Nash, Assistant General Manager op 22 okt 2023
Thank you Alex for 5 out of 5 review on your stay with us at the Polaris Lodge. We are very pleased to see that you enjoyed your stay. We look forward to welcoming you back the next time you are in Kimberley.

8/10 – Goed

Andrew

Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Robert

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is the second time we’ve stayed at Polaris, and we will have no hesitation booking again! We love staying at the ski hill, especially for events and the rooms are always clean and comfortable! I would give staff and service a five star - but it seems whenever I call (in business hours) I don’t actually get to speak to anyone, but leaving a voice mail they do get back to you!
1 nacht verbleven in augustus 2023

8/10 – Goed

Tim

Positief: Netheid, staat van de accommodatie en faciliteiten
Bit confusing to access but room was great. No on-site eating or staff but once you figure it out everything was great
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Debbie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overall pleased with our stay 😊
1 nacht verbleven in augustus 2023

8/10 – Goed

Gary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Checking in was a little confusing - check-in is at a different location than the building where the room is.
1 nacht verbleven in augustus 2023

4/10 – Matig

gordon

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Upon arrival they had no record of our reservation. The hotel clerk made us wait while she checked in other clients, even though we were first. Tried to double charge us.
1 nacht verbleven in juni 2023

10/10 – Uitstekend

Rebecca

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel was difficult to find and check in was in another hotel
1 nacht verbleven in juni 2023

10/10 – Uitstekend

Kyle, Vancouver

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service
The room was great, and the staff member that checked us in and out was very helpful and thorough. The only negative was the elevator being out of order when we arrived, but it was working again by the next morning. It’s a short building anyhow, so an elevator isn’t the end of the world. We’d definitely stay again.
2 nachten verbleven in juni 2023

8/10 – Goed

David

Zakenreiziger
Positief: Netheid
Signage is unclear resulting in confusion during checkin.
1 nacht verbleven in mei 2023

10/10 – Uitstekend

Mitchell

4 nachten verbleven in mei 2023

8/10 – Goed

GEORGE

Positief: Netheid, personeel en service
stay was great, but pool wasnt available for 3 days, the hot days🌞🌞
7 nachten verbleven in april 2023

6/10 – Redelijk

Alan

Reisde met partner
Negatief: Voorzieningen
The room was good but the area we were in was having some renovations done in the halls. No staff at Polaris and none of the restaurants were open although the email I received from them stated they would be open. I understand they were open but closed when they shut the ski hill down. They need to update their email.
4 nachten verbleven in april 2023

8/10 – Goed

Ofelia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It's on a ski resort. Nice view from our window. You can see the ski hills.
1 nacht verbleven in april 2023

10/10 – Uitstekend

Evelie

1 nacht verbleven in april 2023

10/10 – Uitstekend

Lee

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay
2 nachten verbleven in april 2023

6/10 – Redelijk

Jeffrey

1 nacht verbleven in april 2023

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid
Negatief: Personeel en service
Last minute ski day for one
2 nachten verbleven in maart 2023

6/10 – Redelijk

William

Reisde met een groep, Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Kimberley was a cute and family friendly resort which was great, however our experience at the Polaris Lodge wasn't the best. The lodge seems to be a separate part of the trickle Creek Lodge so if you need anything, you have to walk over to the other side. This includes checking-in/front desk (staff we're amazing!) and pool/hot tub. The place was under renovation when we got there as well, so it was a bit of a mess and dusty. The temperature control didn't work so even if we had air con on, it was roasting and had to open the windows (during the winter). The rooms we're pretty nice, but there was a lack of basic amenities (blankets, kitchen stuff, dead pillows, etc.) that just put a damper on things. Pretty "meh" experience.
2 nachten verbleven in maart 2023
Reactie van LeeAnn op 21 mrt 2023
Thanks for taking the time to let us know how you think we can improve!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in maart 2023
Reactie van LeeAnn op 21 mrt 2023
Thanks!

4/10 – Matig

jamie

4 nachten verbleven in januari 2023

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
All good
4 nachten verbleven in februari 2023

8/10 – Goed

Leanne

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always enjoy our stays in Kimberley. The reservation was lost for some reason, but they made it all right. So all good.

6/10 – Redelijk

Darcy

Positief: Netheid, personeel en service
The staff were awesome, the room was just ok, it really needs to be updated for the rate with a few more amenities

6/10 – Redelijk

Nicole

1 nacht verbleven in december 2022

8/10 – Goed

Lenore

Positief: Netheid
A Little Pricey for the Room Size
We stayed during the summer so there was NO ONE there. Given that we were the only guests we wonder why we were given a room that had the AC/heater mechanism next to the room. No Kleenex. 1 hanger in closet. Only 2 drawers for clothes. The down comforter was too hot; without it, too cool. Probably fine for skiers but don't bring much. No equipment allowed in the room.
1 nacht verbleven in september 2022

8/10 – Goed

Gail

Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in juni 2022

4/10 – Matig

Titus

Reisde met een groep
Negatief: Netheid, personeel en service
1 nacht verbleven in mei 2022

8/10 – Goed

Jacek

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in mei 2022

10/10 – Uitstekend

Susanne

1 nacht verbleven in mei 2022

4/10 – Matig

Ronald, PENTICTON

Reisde met familie
Positief: Netheid, voorzieningen
TV was so old as to be almost unviewable. Offsite check in and poor instructions in how to access hotel. Nice place "in season" but a hassle otherwise.
1 nacht verbleven in mei 2022

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very welcoming and easy to get around the village
1 nacht verbleven in april 2022

8/10 – Goed

Luis

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great view and I just walk for 1 minute to be at the ski resort.
2 nachten verbleven in januari 2022

10/10 – Uitstekend

Jessica

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen
Found a good room for a good price
5 nachten verbleven in december 2021
Reactie van Sonya Nash, Assistant General Manager op 6 jan 2022
Thank you Jessica for the 5 star rating. We are so happy to hear you enjoyed your stay. We hope to have you stay with us again for a future visit.

6/10 – Redelijk

David, Calgary

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
nothing open at the hotel, not cafe no restaurant nothing- room was substandard compared to other visits to the same facility. bed was very uncomfortable, poor quality linens - no kleenex in room - two coffee filters, lights burnt out in bathroom - carpets worn.
2 nachten verbleven in september 2021

2/10 – Ontzettend slecht

Doug

2 nachten verbleven in augustus 2021

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Na
2 nachten verbleven in juli 2021

4/10 – Matig

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen
The maid staff did not set up this room properly prior to our check in. There were only 2 hangars in the closet. There was no facial tissue in the room ( mistake corrected by desk staff). We were supposed to have coffee mugs but didn’t (another mistake corrected by desk staff on second day). The hair dryer did not work. It took until the next day to correct. The resort seemed to use Covid as an excuse to have very minimal service (none). We used our coffee pods the first day, and had to phone the next day for more. We had to enquire about garbage removal, and they told us to put it in the hallway. I must say overall, the front desk staff were excellent- they had to solve all these issues for us, and they always came through. The Polaris lodge has no ice machine. Smaller rooms do not have a fridge with a freezer. We were expecting a fairly upscale stay at a ski resort, but this was a very low grade experience. I have never had this low level of basic service either in remote tropical locations or at bargain basement chain hotels here in Canada. This is no where near getting good value for $200 per night (after tax).
4 nachten verbleven in juli 2021

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
No bar microwave. No daily clean up. No ice in either building. Unit 310B does have a patio but the neighbours AC is like a jet engine. I did appreciate the friendly staff at the front desk and restaurant and bar that was open Thursday to Sunday. Totally enjoyed the pool and hot tub.
4 nachten verbleven in juli 2021

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service
Location to townsite Hotel is showing its age the lower level was not open however had not been used since ski season so it looked abided
2 nachten verbleven in juli 2021

10/10 – Uitstekend

Lavern

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in april 2021
Reactie van Sonya Nash, Guest Services Manager op 12 mei 2021
Thank you Lavern for the 10 out of 10 rating on your stay with us. We are so happy to hear that you enjoyed your stay. We look forward to welcoming you back the next time you are in Kimberley.

10/10 – Uitstekend

Colin

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in april 2021
Reactie van Sonya Nash, Guest Services Manager op 12 mei 2021
Thank you Colin for the 10 out of 10 rating on your stay with us. We are so pleased to hear that you enjoyed your stay. We look forward to welcoming you back the next time you are in Kimberley.

4/10 – Matig

Geverifieerde reiziger

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2021
Reactie van Sonya Nash, Guest Services Manager op 9 apr 2021
Thank you for taking the time to write a review. We hope to see you on your next visit to Kimberley.

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved staying right on the hill watching sunset over the last run! I loved the open courtyard between the 2 buildings but was sad to see it mostly empty due to Covid. I look forward to returning once we get back to the world of gatherings and entertainment!
2 nachten verbleven in maart 2021
Reactie van Sonya Nash, Guest Services Manager op 9 apr 2021
Thank you so much for the 5 out of 5 review. We are so happy to hear that you enjoyed your stay with us. We truly have a great location for both winter and summer. We look forward to welcoming you back again the next time you are in Kimberley.

8/10 – Goed

Thalia

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good
2 nachten verbleven in maart 2021
Reactie van Sonya Nash, Guest Services Manager op 9 apr 2021
Thank you Thalia for taking the time to review your stay with us. We are so pleased to see that you enjoyed it and we hope to see you back for a future visit.

6/10 – Redelijk

Tyson G.

Positief: Netheid
Great location priced appropriately
The location and staff were amazing. The room was dated. Would have been nice to have a microwave or something to heat food. Verry limited on the pillows aswell other than that it was a great stay
2 nachten verbleven in februari 2021

6/10 – Redelijk

Kylee W.

Positief: Netheid
Lovely resort and hill. Friendly night staff. Clean, but that’s it.
Very nice, not comfy and older. No communication. Need to bring everything from home as they had nothing to supply us with. Friendly night staff, amazing hill to ride. Clean.
3 nachten verbleven in januari 2021

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location right at the base of Kimberley Ski Resort
2 nachten verbleven in januari 2021
Reactie van Sonya Nash, Guest Services Manager op 12 feb 2021
Thank you for the wonderful comment. We are so pleased to hear that you enjoyed your stay with us. We definitely have a great location with being right at the base of the hill. We hope to see you again for another visit when you are in the area.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Not worth the extra $$
the place could use some renovation and the utensils need to be restocked as there was a lot missing. The rooms in Trickle creek lodge are nicer for less money.
3 nachten verbleven in september 2020

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2020