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Beoordelingen van Cottons Hotel & Spa

4 out of 5
Cottons Hotel & Spa
Manchester Road, Knutsford, England

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 261 van 624 beoordelingen" "
Gastenscore: 8 - Goed. 229 van 624 beoordelingen" "
Gastenscore: 6 - Redelijk. 90 van 624 beoordelingen" "
Gastenscore: 4 - Matig. 29 van 624 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 15 van 624 beoordelingen" "

8,6/10

Netheid

8,4/10

Personeel en service

8,8/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Wim

Zakenreiziger
Positief: Personeel en service, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in oktober 2021
Reactie van Chris S op 3 mrt 2022
Thanks for the great rating Wim. Hope to see you back at Cottons again soon. Chris Spencer Head of Guest Experience

10/10 – Uitstekend

Deirdre

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel
2 nachten verbleven in april 2024

10/10 – Uitstekend

Karl

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great friendly staff. Comfy rooms. Nice spa
1 nacht verbleven in april 2024

10/10 – Uitstekend

Jane

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

8/10 – Goed

alan

1 nacht verbleven in maart 2024

8/10 – Goed

Mrs Susan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very comfortable bed and pillows
1 nacht verbleven in maart 2024
Reactie van Cheryl Clough op 31 mrt 2024
Dear Susan,Thank you for your review. I am pleased to see that you had an enjoyable stay and i hope to welcome you back again soon.Kindest regards,Cheryl CloughHead of guest experience

8/10 – Goed

Jackie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely room and great team
1 nacht verbleven in maart 2024
Reactie van Cheryl Clough op 31 mrt 2024
Dear valued guest,Thank you so much for taking the time to leave a review. I am so pleased that you have had an enjoyable stay and our team have looked after you well.I hope to welcome you back again soon,Cheryl CloughHead of guest experience

10/10 – Uitstekend

Aileen

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice comfortable hotel. Good service.
2 nachten verbleven in februari 2024
Reactie van Cheryl Clough op 28 feb 2024
Dear Aileen,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regards,Cheryl CloughHead of guest experience

8/10 – Goed

Audrey

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Friendly staff, Comfortable Some aspects of room servicing not optimal
1 nacht verbleven in januari 2024
Reactie van Cheryl Clough op 1 feb 2024
Dear Guest,I am pleased to see that overall you have had a positive experience with us. Your comments regarding room servicing will be discussed with our housekeeping team to see what improvements could be made.I hope to welcome you back again soon.Kindest regards,Cheryl CloughHead of guest experience

10/10 – Uitstekend

Jonathan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

8/10 – Goed

Rosemary

Zakenreiziger
Positief: Personeel en service, comfort kamer
Negatief: Netheid
1 nacht verbleven in januari 2024

6/10 – Redelijk

Marcus

Zakenreiziger
Positief: Personeel en service
1 nacht verbleven in januari 2024
Reactie van Cheryl Clough op 1 feb 2024
Dear Marcus,Thank you for your feedback, I am pleased to see that on the whole you enjoyed your stay with us although i can see that there are areas that require improvements.All ratings are used to help us identify where those improvements are required. I hope that we have the opportunity to welcome you back in the future so that you can see how your ratings have helped us provide a better standard.Kind regards,Cheryl CloughHead Of Guest Experience

6/10 – Redelijk

Gordon

Positief: Netheid, comfort kamer
2 Weary travellers
The staff at the reception desk upon arrival was very offhand. We had driven up from Southampton and arrived 10 minutes early.We were told to take a seat at the bar if we wanted until our room was ready. Not the best start.
1 nacht verbleven in januari 2024
Reactie van Cheryl Clough op 1 feb 2024
Dear Gordon,Thank you for providing feedback on your recent stay. I am very sorry to read that your room was not ready on your arrival and you felt the team on did not handle it correctly. I will discuss your comments with the reception manager to see if there was a better way it could have been handled, and further training provided.I hope that we will have the opportunity to welcome you back again in the future, so that you can see how your feedback had helped us drive those improvements.Kind regards,Cheryl CloughHead Of Guest Experience

10/10 – Uitstekend

Tyler

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really clean and tidy rooms, staff was very friendly and the area is lovely
1 nacht verbleven in december 2023
Reactie van Cheryl Clough op 1 feb 2024
Dear Tyler,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regards,Cheryl CloughHead of guest experience

10/10 – Uitstekend

Elizabeth

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love staying at the Cottons. The staff treats you like family. Everyone aims to please. I will continue to stay each Time Im in Knutsford and highly recommend this warm and friendly, caring staff.. Maid service is very nice.. with a special touch.. thank you, Cottons!! Front desk always on the spot helpful .> The Bar staff and Wait staff are friendly and up beat!!
8 nachten verbleven in november 2023
Reactie van Cheryl Clough op 1 feb 2024
Dear Elizabeth,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regards,Cheryl CloughHead of guest experience

10/10 – Uitstekend

Calum

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Overnight Business Trip
Great staff, welcoming, bar staff professional, late bar for residents, didnt go to spa but believe its 1st class as well.
1 nacht verbleven in november 2023
Reactie van Cheryl Clough op 1 feb 2024
Dear Calum,Thank you for your excellent review and feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regards,Cheryl CloughHead of guest experience

10/10 – Uitstekend

Tim

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Cheryl Clough op 1 feb 2024
Dear Tim,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regards,Cheryl CloughHead of guest experience

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Cheryl Clough op 1 feb 2024
Dear Guest,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regards,Cheryl CloughHead of guest experience

6/10 – Redelijk

James

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rooms need upgraded. I paid extra for a Jnr Suite and I have stayed in bigger hotel rooms! It was basically just a slightly larger version of the normal room with an extra sofa at the foot of the bed, and a TV in the bathroom! Food was nice, service was good but disappointing overall. Worst pillows ever
1 nacht verbleven in november 2023
Reactie van Cheryl Clough op 1 feb 2024
Dear James,Thank you for your feedback, I am pleased to see that on the whole you enjoyed your stay with us although there are areas that require improvements.All ratings are used to help us identify where those improvements are required. I hope that we have the opportunity to welcome you back in the future so that you can see how your ratings have helped us provide a better standard.Kind regards,Cheryl CloughHead Of Guest Experience

8/10 – Goed

Laura H

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
room very clan and comfortable. liked the fresh milk and filtered water available for your room. thought the restaurant was a bit pricey for the quality of food
1 nacht verbleven in oktober 2023
Reactie van Cheryl Clough op 1 feb 2024
Dear Laura,Thank you for your feedback, I am pleased to see that on the whole you enjoyed your stay with us although there are areas that you felt require improvements.All ratings are used to help us identify where those improvements are required. I hope that we have the opportunity to welcome you back in the future so that you can see how your ratings have helped us provide a better standard.Kind regards,Cheryl CloughHead Of Guest Experience

10/10 – Uitstekend

David

1 nacht verbleven in november 2023
Reactie van Cheryl Clough op 1 feb 2024
Dear David,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regards,Cheryl CloughHead of guest experience

10/10 – Uitstekend

Aaron

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Greta hotel and facilities, close to key locations and easy to find
3 nachten verbleven in oktober 2023
Reactie van Cheryl Clough op 1 feb 2024
Dear Aaron,Thank you for your excellent review. I hope that we will have the opportunity to welcome you back again soon.Kindest regards,Cheryl CloughHead of guest experience

6/10 – Redelijk

Sarah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Cheryl Clough op 1 feb 2024
Dear Sarah,Thank you for your feedback. Your ratings allow us the opportunity to look at where improvements are required. I hope that we will have the chance to welcome you in the future, so that you can see how your feedback has helped us drive our standards,Kind regards,Cheryl CloughHead of guest experience

6/10 – Redelijk

Caroline

Zakenreiziger
Positief: Netheid
Negatief: Personeel en service
Mediocre
When I arrived at 6.30pm on a Wednesday I discovered I was 13th in the queue to check in, this took 35mins. The poor receptionist was on her own and doing her very best but clearly they need more staff. We were offered a free drink while we queued. My room was ok, I think I was in the dated part of the hotel, my bathroom was definitely ready for a refurb. Bed was comfortable and the shower warm. I wanted to use the gym and was told it was a £10 charge to use the spa facilities and pool, I explained I only wanted to use the gym but unfortunately it’s still a £10 charge. I travel a lot with work and have never been charged to use a gym. Won’t be returning.
1 nacht verbleven in oktober 2023
Reactie van Cheryl Clough op 1 feb 2024
Dear Caroline,Thank you for taking the time to provide feedback on your recent stay. I am sorry to read that you were not informed clearly on booking that not all hotel facilities were included in the rate. Your comments will be discussed with out teams with a view to drive the required improvements.I do hope that we would have the opportunity to welcome you again in the future and would always recommend booking direct to ensure all facilities are included.Kind regards,Cheryl CloughHead of guest experience.

8/10 – Goed

Tim

Positief: Netheid, personeel en service en comfort kamer
Closed bar!
Lovely hotel, excellent staff, nice breakfast. Only downside Hotel bar was closed before 11pm so my wife and I were unable to get a nightcap drink when we returned from a meal in nearby Knutsford.
1 nacht verbleven in oktober 2023
Reactie van Cheryl Clough op 1 feb 2024
Dear Tim,Thank you for your feedback. I am very sorry to read that you were unable to get a nightcap upon your return to the hotel. Your comments will be discussed with our nights team as although the bar does close they still provide service to our residents. I am sorry if this was not made clear to you. I hope that we will have the opportunity to welcome you back again soon.Kindest regards,Cheryl CloughHead of guest experience

10/10 – Uitstekend

Jill

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Would definitely go back
Clean, well appointed room with extremely comfortable bed and very strong shower which I loved. Parking was plentiful although it was very busy with a number of functions on at the hotel in the evening. Staff were very friendly and helpful. Breakfast was great. Good choice, table service, freshly cooked and delicious. Really enjoyed our stay and would definitely go back.
1 nacht verbleven in september 2023

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

6/10 – Redelijk

David

Negatief: Personeel en service
2 nachten verbleven in september 2023

4/10 – Matig

Peter

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We liked the free milk and free water dispensers. We liked the comfortable beds. We hated the fact that we had to pay £10 each to use the swimming pool. We didn't like the prices or quality of the food.
2 nachten verbleven in augustus 2023

8/10 – Goed

Peter

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very good relaxed atmosphere. Service was friendly and efficient.
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Shirley

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely spa getaway
Staff were very helpful, loved the free cold water and milk machines in the corridors and the spa was lovely to go in for £10 on top of the stay. We are in the bar where the food was lovely and had a very comfortable stay.
1 nacht verbleven in augustus 2023

4/10 – Matig

Geverifieerde reiziger

Positief: Comfort kamer
Negatief: Netheid
Disappointed - wouldn’t stay again
There was an alarm going off all night in the hallway on the third floor which stopped us from sleeping. We went to have a coffee in the morning but the plastic water dispenser for the coffee machine had black mould in the base and also on the lid. Other than that it was pretty clean and tidy but really disappointed with the noise as it sounded like another guest was also trying to reach someone about the beeping but no one resolved this until the very early hours. Some of the staff seemed overworked and therefore seemed annoyed for guest presence. Manager refusing to serve guests whilst another member was running around getting other orders sorted. She instead went looking for the server instead of just serving the people that had been left waiting
1 nacht verbleven in augustus 2023

6/10 – Redelijk

Thomas

Positief: Netheid, personeel en service
1 nacht verbleven in augustus 2023

6/10 – Redelijk

Bev

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Expensive breakfast
Overall Hotel was nice, little confusing with the layout and the breakfast was expensive for what it was.
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Steve

2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Clare

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
Lovely stay, a few hitches but dealt with very swiftly and professionally. Lovely food in the restaurant. Staff lovely and very friendly.
1 nacht verbleven in juni 2023

10/10 – Uitstekend

Judith

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The Signature room was spacious with a lovely sitting area. There were recycling options. Milk and water were provided from a central location into glass containers to reduce single use of plastics. There was a Lavazza pod coffee maker. Comfortable and clean space with great proximity to Manchester Airport. Will definitely stay here again.
1 nacht verbleven in juni 2023
Reactie van Cheryl Clough op 2 jul 2023
Dear Judith,Thank you for sharing your great review. I am thrilled to read that you have had an enjoyable stay and we hope that we will have the chance to welcome you back again very soon.Kind regards,Cheryl CloughHead of guest experience

8/10 – Goed

Sharon

1 nacht verbleven in juni 2023
Reactie van Cheryl Clough op 2 jul 2023
Dear Sharon,Thank you for your review. I am pleased to see that you have had a pleasant stay and i hope to welcome you back again soon.Kind regards,Cheryl Cloughhead of guest experience

10/10 – Uitstekend

Bryan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2023
Reactie van Cheryl Clough op 2 jul 2023
Dear Bryan,Thank you for your great review. I am pleased to see that you had an enjoyable stay and i hope to welcome you back again soon.Kind regards,Cheryl CloughHead of guest experience

8/10 – Goed

Simon

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Accommodation is good, although the wait of over an hour for breakfast is excessive especially for the venue. Trying to be constructive and not criticise: The staff try their hardest and spear tired. I feel this place like other businesses is suffering from a lack of staff resource.
1 nacht verbleven in juni 2023
Reactie van Cheryl Clough op 2 jul 2023
Dear Simon,Thank you for your balanced feedback. Your comments will be discussed with our team so that we identify where further training and improvements are required.Your feedback will be used constructively to help us improve our standard of service to benefit all of our guests.I hope that we have the opportunity to welcome you back again soon.Kind regards,Cheryl CloughHead of guest experience

10/10 – Uitstekend

P

2 nachten verbleven in juni 2023
Reactie van Cheryl Clough op 2 jul 2023
Dear Valued guest,Thank you so much for your 10/10 review. Myself and the team really appreciate you letting us know that you have had such an enjoyable stay. I hope to see you again soon.Kind regards,Cheryl CloughHead of guest experience

10/10 – Uitstekend

elizabeth

1 nacht verbleven in mei 2023
Reactie van Cheryl Clough op 2 jun 2023
Dear Elizabeth,Thank you for the 10/10 rating of your recent stay. We hope you come back and visit soon.Cheryl CloughHead Of Guest Experience

10/10 – Uitstekend

Paul, Batley

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Another great business stay at the cottons.
2 nachten verbleven in mei 2023
Reactie van Cheryl Clough op 2 jun 2023
Dear Paul,I am so pleased to read that you have had another enjoyable stay. We look forward to welcoming you back again soon.Kind Regards,Cheryl CloughHead Of Guest Experience

6/10 – Redelijk

Rebecca

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Nice hotel - poor nights sleep.
Pros - nice room, comfy bed. Ate in the retaurant which was quite pricey but good food and service. Cons - we were put in an ajoining room meaning we could hear every word being said by our neighbours through the door. On one night they returned at 1:30am and were chatting and playing videos on their phone until gone 3am, meaning i got a very bad nights sleep. When I raised this with reception I was only offered a verbal apology. I'm not one to complain, and perhaps if I'd been more forceful we might have received some compensation. I felt this was quite poorly dealt with. Also felt a bit conned that the pool is an extra £10pp per day to use. I've never stayed in a hotel that charged so much extra for this.
3 nachten verbleven in mei 2023
Reactie van Cheryl Clough op 2 jun 2023
Dear Rebecca,Thank you for taking the time to let us know about your recent stay. I am sorry to read that it wasn’t the most positive one.Whilst I wish you had a better experience, we will use your comments to improve and ensure we deliver a better standard in the future.All feedback is actively used to ensure improvements are made. I hope that we have the opportunity to welcome you back so that you can see how your comments have helped us in making those improvements.Kind regardsCheryl CloughHead Of Guest Experience

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service
1 nacht verbleven in april 2023
Reactie van Cheryl Clough op 2 jun 2023
Dear Guest,Thank you for leaving a rating based on your recent stay and i hope we have the opportunity to welcome you back again soon.Kind Regards,Cheryl CloughHead Of Guest Experience

10/10 – Uitstekend

kristian

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in april 2023
Reactie van Cheryl Clough op 2 jun 2023
Dear Kristian,Thank you for your great rating based on your recent stay. I hope that we see you again soon.Kind Regards,Cheryl CloughHead Of Guest Experience

8/10 – Goed

Paul

1 nacht verbleven in april 2023
Reactie van Cheryl Clough op 2 jun 2023
Dear Paul,Thank you for rating us based on your recent experience. I hope that we can welcome you back to Cottons very soon.Kind Regards,Cheryl CloughHead Of Guest Experience

10/10 – Uitstekend

Nick

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Worth going back to
Staff were great, food's pretty good and swiftly delivered. Taking the bins out at 0530hrs less great.
2 nachten verbleven in april 2023

2/10 – Ontzettend slecht

dana

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very poor
The dry sauna not working The jacuzzi not working . They can’t make a salad . I was charged £20 for lettuce and a piece of chicken . I don’t like breakfast table service And screaming kids in the pool . Not a spa experience I want to repeat
1 nacht verbleven in april 2023
Reactie van Cheryl Clough op 2 jun 2023
Dear Dana,Thank you for your valued feedback. I am very sorry to read that not everything was as it should have been for you. We always try to resolve any issues ahead of our guests checking out so i am very disheartened to read that we were unable to resolve your concerns.All feedback is discussed with our teams and helps us to identify areas that require improvements to ensure that we provide better standards when they have fallen short.Therefore i hope that we will have the opportunity to welcome you back in the future so that you may see how your feedback has helped us improve for all of our guests.Kind Regards,Cheryl CloughHead Of Guest Experience

10/10 – Uitstekend

David

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2023
Reactie van Cheryl Clough op 2 jun 2023
Dear David,Thank you so much for rating us 10/10. We hope that we have the opportunity to welcome you back again very soon.Kind regards,Cheryl CloughHead of Guest Experience