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Beoordelingen van The Cross Keys

3.5 out of 5
The Cross Keys
52 King Street, Knutsford, England

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 75 van 125 beoordelingen" "
Gastenscore: 8 - Goed. 29 van 125 beoordelingen" "
Gastenscore: 6 - Redelijk. 12 van 125 beoordelingen" "
Gastenscore: 4 - Matig. 4 van 125 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 5 van 125 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

9,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good position on King Street, and staff very helpful.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Lisa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quick Sunday getaway . Staff lovely. Rooms clean and quiet. Fantastic breakfast
1 nacht verbleven in januari 2024

10/10 – Uitstekend

William

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Middle of town
1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

John

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stay somewhere else!
Dirty rooms, broken fittings, room not services, still waiting for the refunds we were promised.
1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

John

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Dirty and chaotic hotel
We were booked in for 3 nights. First room we were given was filthy and had numerous broken fittings such as shower and toilet flush. We were moved to another room that was marginally cleaner. We pointed out missing light bulbs and non working radiators but these were never fixed. They then forgot to clean that room. We were promised a refund but that has not been paid! Every time we complained the staff were very apolgetic...but after a catalogue of issues we just cant think of anything good to say. Very dissappointing.
2 nachten verbleven in januari 2024

8/10 – Goed

Joe

1 nacht verbleven in januari 2024

10/10 – Uitstekend

T

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great pub and rooms are located in a quiet area so good sleep had every time! Right in the centre of Knutsford 4 minutes from the train station on Manchester, Stockport, Chester line!
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Ian

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Angela

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely central place to stay Free parking Big bedroom, big bed, great ‘in room’ facilities Delicious breakfast A very Warm welcome from Ben - nothing was too much trouble - he made it all feel seamless and great Thank you
1 nacht verbleven in december 2023

10/10 – Uitstekend

Keith

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good location. Spacious room. Bathroom had very nice shampoo and shower gel. Room amenities good. Great breakfast.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Richard

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Rooms are excellent and the bars is brilliant
1 nacht verbleven in december 2023

8/10 – Goed

karl

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
1 nacht verbleven in december 2023

10/10 – Uitstekend

Elly

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay and very friendly staff.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Destany

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect location right in the middle of knutsford. Very quiet!
1 nacht verbleven in september 2023

10/10 – Uitstekend

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in november 2023

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023

10/10 – Uitstekend

Stuart

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great little pub and hotel, will definitely be back for the decent ale and Guinness pints
1 nacht verbleven in oktober 2023

8/10 – Goed

Eve

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen
Check in was slow, chef come out to assist and find a staff member. Room was large had everything we needed . window nets and curtains were very dirty. We stayed two nights food was lovely -especially breakfast plenty to choose from The chef was very helpful, he looked for staff to check us in, he was there when I checked out and very polite and checking everything was ok and if we needed anything. We would stay again, great location
2 nachten verbleven in oktober 2023

6/10 – Redelijk

Neil

1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Len

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location comfy large rooms
Good size room , very clean, top floor with stairs which I didn’t mind but wouldn’t be suitable for anyone with disabilities, check in very good asked if able to use stairs , very good , breakfast good but cheaper if booked with accommodation. Some noise from passing aircraft on top floor but not excessive. 10.00 pm closing pub which is a shame as I arrived late.’’
1 nacht verbleven in oktober 2023

4/10 – Matig

Richard

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Could be a lot better!
Thought the quality of the breakfast was poor. Rooms could have been cleaned. Staff were not very enthusiastic
2 nachten verbleven in september 2023
Reactie van Jess op 4 okt 2023
It is disappointing for us to hear that your experience was anything less than great. Please let us know if there is anything else we can do for you; we are more than happy to help!

10/10 – Uitstekend

Suzanna

1 nacht verbleven in september 2023
Reactie van Jess op 4 okt 2023
Thank you so much for the positive review! We hope to see you soon! Thank you, and have a fantastic day!

10/10 – Uitstekend

Fuchsia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Just what we needed
We had a lovely stay. From the moment we arrived everyone was so kind. No hesitation in answering questions or giving us advice. We highly recommend Knutsford and the Cross Keys!
2 nachten verbleven in september 2023
Reactie van Jess op 4 okt 2023
We are so pleased you enjoyed your visit to Cross Keys Hotel Knutsford! Thank you, and have a fantastic day!

10/10 – Uitstekend

John

1 nacht verbleven in september 2023
Reactie van Jess op 4 okt 2023
Reviews like this really help us to keep motivated! A massive thank you from The Cross Keys Team!

6/10 – Redelijk

Aimie

Reisde met familie
Positief: Netheid, personeel en service
1 nacht verbleven in augustus 2023
Reactie van Jess op 27 aug 2023
Thank you for your honest review. We are always wanting to hear of any constructive criticism, so if you have any pointers for us, please let us know!

10/10 – Uitstekend

Amy

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely stay loved the room! Staff were friendly food was delicious.
2 nachten verbleven in mei 2023
Reactie van Jessica-Lee Yates op 27 aug 2023
Reviews like this give us motivation and help us ensure we provide high-quality care. Thank you, and have a fantastic day!

6/10 – Redelijk

Phil

1 nacht verbleven in augustus 2023
Reactie van Jessica-Lee Yates op 27 aug 2023
Thank you for your honest review. Please let us know how would could better for any future visits!

10/10 – Uitstekend

Violet

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent.
Great service room was excellent and all round a brilliant stay.
2 nachten verbleven in augustus 2023
Reactie van Jessica-Lee Yates op 27 aug 2023
We really appreciate your brilliant feedback! We hope to see you soon!

8/10 – Goed

Paneeta

1 nacht verbleven in augustus 2023
Reactie van Jess op 4 okt 2023
Thank you for your high star rating!

10/10 – Uitstekend

Philip

2 nachten verbleven in juli 2023
Reactie van Jessica-Lee Yates op 27 aug 2023
Thank you for taking the time to leave a review for us at Cross Keys Hotel Knutsford. We're happy we could meet your expectations! Thank you, and have a fantastic day!

10/10 – Uitstekend

Roger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in juli 2023
Reactie van Jessica-Lee Yates op 27 aug 2023
Reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for the great review!

10/10 – Uitstekend

ANDY

1 nacht verbleven in juli 2023
Reactie van Jessica-Lee Yates op 27 aug 2023
Thank you for taking the time to leave a review for us at Cross Keys Hotel Knutsford. We're happy we could meet your expectations!

10/10 – Uitstekend

Jamie

1 nacht verbleven in juli 2023
Reactie van Jessica-Lee Yates op 27 aug 2023
We are so pleased you enjoyed your visit to Cross Keys Hotel Knutsford! Thank you, and have a fantastic day!

10/10 – Uitstekend

Catherine

1 nacht verbleven in juni 2023
Reactie van Jess op 5 okt 2023
We are so pleased you enjoyed your visit to Cross Keys Hotel Knutsford! Thank you, and have a fantastic day!

10/10 – Uitstekend

Gary

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely rooms in Knutsford
Excellent rooms above a pub in centre of Knutsford
1 nacht verbleven in mei 2023
Reactie van TL op 17 mei 2023
Thanks Gary for 10/10 score, much appreciated by us all here.Hope we see you again at a later date.Thanks againReception

4/10 – Matig

Kevin

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2023
Reactie van TL op 22 apr 2023
Hi KevinThank you for taking time to score are hotel.RegardsReception

10/10 – Uitstekend

Simon

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely pub, room was very clean and comfortable, couldn't fault any aspect of our stay. Breakfast was spot on, 10/10. We would definitely stay here again.
1 nacht verbleven in april 2023
Reactie van RAD op 18 apr 2023
Hi Simon,Thankyou for your kind comments and your high score rating, this is very much appreciated.RegardsRichard

10/10 – Uitstekend

Colin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great position..easy parking close by..good breakfast
1 nacht verbleven in april 2023
Reactie van TL op 14 apr 2023
Hi there - thank you for 5/5 rating, much appreciated by us all here at The Cross Keys Hotel.Hope to see you at a later date.Reception

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Cross Keys - Excellent
The hotel room was extremely clean, staff were extremely helpful and very accomodating. Breakfast was delicious.
1 nacht verbleven in maart 2023
Reactie van TL op 3 apr 2023
Hi there- thank you so much for these lovely comments, much appreciated by all of us here.Hope to see you at a later date.Thanks againThe Cross Keys Hotel

10/10 – Uitstekend

Lee

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Night Away
Great staff, fantastic food and a grwat nights sleep on a super comfy bed.
1 nacht verbleven in maart 2023
Reactie van TL op 28 mrt 2023
Hi Lee - thank you so much for a10/10 score, it's much appreciated by us all here at The Cross Keys Hotel.Hope to see you again at a later date.Thanks againReception

10/10 – Uitstekend

John

1 nacht verbleven in maart 2023
Reactie van TL op 14 mrt 2023
Hi John - 10/10 is much appreciated by us all here at The Cross Keys Hotel.We're pleased to hear you enjoyed your stay with us & hope you'll return at a later date.Thanks again

4/10 – Matig

Lauren

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Noisy Rooms
Very noisy rooms. Banging noise in the pipes came on at 5am and then was off and on all morning, which was not good. Room was pretty dated, ok to crash in but nothing special. Don't think i would stay again Parking was difficult to find, google maps directs to the wrong place. So if you are going, it's on the last turning before you get back to the main road.
1 nacht verbleven in maart 2023
Reactie van RAD op 7 mrt 2023
Hi Lauren,Sorry to hear the problems you had with your stay here. Firstly your room was in the main building which is very old and quirky, the rooms are done in contemporary style. We are starting a full refurbishment of our rooms starting in mid March. The banging pipes is an issue that is new and we are addressing as we recently had our boiler pumps updated and this seems to be causing an issue. Lastly the carpark although hidden is quite easy to find if you follow the instructions in the booking confirmation from the hotel. RegardsRichard

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely stay
We had a lovely stay. Superb central location. Free parking on site. Double room in main hotel was very spacious with the most comfy super king size bed. Big bathroom with bath/shower combo. Very clean. Good quality towels. Breakfast superb. Lynne is a fabulous host. Very welcoming and helpful. We would definitely stay again. Paula and Paul x
1 nacht verbleven in februari 2023
Reactie van GM op 8 feb 2023
Hi Paul,Thankyou for taking the time to provide us with your feedback, great comments and we are really pleased you enjoyed your stay here with us.RegardsRichard

8/10 – Goed

Amanda

Positief: Netheid, personeel en service en comfort kamer
Night away for wedding bathroom ceiling needs some work but room clean. Breakfast not so good greasy only bacon good quality. Left most of it.
1 nacht verbleven in februari 2023
Reactie van GM op 8 feb 2023
Thankyou for your review, we appreciate you taking the time to supply us with your feedback.

8/10 – Goed

Danny

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2023
Reactie van TL op 30 jan 2023
Hi Danny, thank you for 8/10 rating, much appreciated by us all here. Hope to see you again at a later date.

6/10 – Redelijk

steve

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Perfect room for a Hobbit.
Last min booking for a business trip. Price was very competitive, so didn't expect much. Paid extra for breakfast, only to receive an email stating breakfast was served from 8am! (On a working weekday, this really should be from 6am.) Parking was full on arrival, no problem as plenty on the street till 8am. The Pub was lively as local football was on the TV. Was taken to the room and everything explained, which was great. The room itself was in the loft space and everything about it was just a little too small. Great if you are 5ft 8. but at 6ft 2, it dosent work. Single bed was too short, from my ankles, my legs stuck out. The duvet was just too small. It covers the bed (which was really nicely presented), however once in, it didn't cover the person fully. Woke up to find myself half uncovered on more than one occasion. The shower, which again was modern and looked lovely, only just fit me in. Try to wash your legs and the door is open! I'm not a fat lad, built definitely well built! For the bigger body, this room does not work. Did not hear any noise from the pub, which was great. However at around 10pm and again at 5.30am??? The bottle bin was emptied right below the room, which obviously woke me up. So to sum up, a lovely looking and well presented room, just don't book it if you are over 10 stone or 5ft 8 in height.
1 nacht verbleven in januari 2023
Reactie van GM op 8 feb 2023
Thankyou for your review, we do like to hear from our guests as this helps us to improve our service to you.

8/10 – Goed

Linda

1 nacht verbleven in januari 2023
Reactie van TL op 30 jan 2023
Hi Linda, thanks for 8/10 score, much appreciated by us all here. Hope you can call again at a later date.Thanks again.

10/10 – Uitstekend

Richard

1 nacht verbleven in januari 2023
Reactie van TL op 10 jan 2023
Hi RichardThank you for 10/10 score, much appreciated by us all here at The Cross Keys Hotel.Glad you enjoyed your stay, hope to see you again at a later date.Thanks againReception

8/10 – Goed

James

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Convenient, great town
Great location and great pub/hotel. Really friendly staff. Good room that was well equipped. A little bit of noise from airplanes overhead but nothing property can do about that. Very heavy rain and water leak into kitchen meant we couldn't eat at property in the evening. Staff very apologetic.
1 nacht verbleven in november 2022
Reactie van TL op 25 nov 2022
Hi James, thank you for 8/10 rating it is appreciated & good to know you've enjoyed your stay here with us.As for the kitchen, well, thank you for being understanding & hope you can stay with us again at a later date.Thanks againThe Cross Keys Hotel

10/10 – Uitstekend

david

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Really great service! Nothing was too much trouble. Will definitely stay there again when I next stay in Knutsford
1 nacht verbleven in november 2022
Reactie van TL op 23 nov 2022
Hi David, thank you so much for 10/10, much appreciated here by us all.Hope to see you again at a later date.Thanks again.Reception