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Beoordelingen van Best Western Sevierville/Kodak Inn

2.5 out of 5
Best Western Sevierville/Kodak Inn
3385 Winfield Dunn Parkway, Kodak, TN

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 392 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 276 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 129 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 113 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 90 van 1000 beoordelingen" "

7,8/10

Netheid

8,0/10

Personeel en service

7,4/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Sarah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location. Balonys are only on paring lot side, very bright lights.
1 nacht verbleven in maart 2024
Reactie van Manager op 23 apr 2024
Hello Sarah,We appreciate your feedback on our location. Our team will consider your comments regarding balcony locations and lighting for future improvements. Thank you for bringing this to our attention.

4/10 – Matig

Charlotte

Negatief: Netheid
5 nachten verbleven in maart 2024
Reactie van Manager op 3 apr 2024
Hello Charlotte, We're sorry to hear that your stay didn't meet your expectations. Please feel free to reach out to us with any specific feedback about your experience so we can address any concerns you may have.

2/10 – Ontzettend slecht

Kristi

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was so dirty. The sheets and pillowcases stain. The breakfast area was disgusting. Garbage and good everywhere. No staff keeping up with the mess. If you like cleanliness, this isnt the place for you. It is also very noisy being so close to the expressway.
3 nachten verbleven in maart 2024
Reactie van Manager op 31 mrt 2024
Hello Kristi,We are disappointed to hear about your experience at the hotel. We strive to meet our guests' expectations and regret that we fell short in this instance. Your feedback is valuable, and we encourage guests to bring any concerns to our attention during their stay for immediate resolution. We apologize for any inconvenience caused and welcome you to contact our management team directly to discuss your feedback further.

8/10 – Goed

August

Reisde met familie
The property was nothing fancy but meet all of our needs
2 nachten verbleven in maart 2024
Reactie van Manager op 27 mrt 2024
Hello August, We are pleased to hear that our hotel met your needs during your stay. Providing a comfortable experience for our guests is our top priority. Should you have any further feedback or suggestions, please do not hesitate to reach out to our management team directly. Thank you for choosing to stay with us!

10/10 – Uitstekend

Brandon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was really nice
2 nachten verbleven in maart 2024
Reactie van Manager op 24 mrt 2024
Hello Brandon,We are pleased to hear that you enjoyed your stay with us. If you have any further feedback or questions, please do not hesitate to reach out to us. Your satisfaction is important to us and we value your input.

10/10 – Uitstekend

jose c

1 nacht verbleven in maart 2024
Reactie van Manager op 9 apr 2024
Hello jose c,We're thrilled to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 – Uitstekend

Monica

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My boys liked that the pool was open 24 hours and it was heated
3 nachten verbleven in maart 2024
Reactie van Manager op 16 mrt 2024
Hello Monica,We are delighted to hear that your boys enjoyed our 24-hour heated pool! We strive to provide a comfortable and enjoyable experience for all our guests. Thank you for sharing your positive feedback with us.

10/10 – Uitstekend

Julie

Positief: Staat van de accommodatie en faciliteiten
Great customer service. Love the balcony.
1 nacht verbleven in februari 2024
Reactie van Manager op 17 feb 2024
Hello Julie,We are delighted to hear that you enjoyed our customer service and the balcony during your stay. Your positive feedback is truly appreciated!

2/10 – Ontzettend slecht

Chris

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Would not stay here again. Tv didnt work and room keys tried 3 times then just switched are room. Picture are better than it really is
1 nacht verbleven in februari 2024
Reactie van Manager op 14 feb 2024
Hello Chris, Thank you for taking the time to provide feedback on your recent stay. We apologize for any inconvenience you experienced with the TV and room keys. Your concerns have been noted and will be addressed internally. We appreciate your feedback and will continue working to provide the best possible experience for our guests.

10/10 – Uitstekend

vito

Reisde met familie
Everything was very good
4 nachten verbleven in februari 2024
Reactie van Manager op 8 feb 2024
Hello vito,Thank you for taking the time to share your positive experience with us. We are delighted to hear that everything during your stay was very good. Your kind words are greatly appreciated and we look forward to welcoming you back in the future.

10/10 – Uitstekend

Susan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front in clerk helpful very clean
1 nacht verbleven in januari 2024
Reactie van Manager op 28 jan 2024
Hello Susan,Thank you for sharing your feedback on our helpful front desk staff and our cleanliness standards. We appreciate your positive comments and are glad you had a clean experience during your stay with us. We strive to provide excellent service and maintain a high level of cleanliness for all our guests.

8/10 – Goed

Susan

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Could not get any local channels so we could not watch nfl football or the ball drop on New Year’s Eve.
3 nachten verbleven in december 2023
Reactie van Manager op 8 jan 2024
Hello Susan,Thank you for sharing your experience with us. We apologize for any inconvenience you faced regarding the availability of local channels. We understand the importance of enjoying sports events and New Year's celebrations. We appreciate your feedback and will share it with our team for further improvement.

8/10 – Goed

Grover

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Over night stay the beds were comfortable, the breakfast was not that great and when I tried to check out I waited at the front desk for over 15 minutes and no one ever came to check me out.
1 nacht verbleven in december 2023
Reactie van Manager op 1 feb 2024
Hello Grover,We appreciate your feedback regarding the comfort of our beds during your stay. We apologize for any inconvenience you experienced during breakfast and your check-out process. We value your comments and will share them with our team for improvement. Should you have any further concerns, please reach out to our management directly. Thank you for your understanding.

2/10 – Ontzettend slecht

Kate

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Manager op 23 dec 2023
Hello Kate, We are sorry to hear that you did not have a satisfactory experience during your stay. We encourage you to reach out to our hotel directly with any specific feedback or concerns, so that we can address them accordingly. We value your opinion and would appreciate the opportunity to make it right for you.

10/10 – Uitstekend

Meredith

Positief: Netheid, staat van de accommodatie en faciliteiten
Reactie van Manager op 9 feb 2024
Hello Meredith,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. Should you have any additional feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to welcome you back for another excellent stay in the future!

8/10 – Goed

Deborah

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good location
1 nacht verbleven in december 2023
Reactie van Manager op 17 dec 2023
Hello Deborah,We appreciate you choosing our hotel for your recent stay. If there is anything we can do to make your next visit even better, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon.

10/10 – Uitstekend

Lillian S

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The only issue was parking. People would park right in front of the doors for check in and block the whole entrance. Sometimes they would leave the car sitting there for the night, it was irritating to say the least.
1 nacht verbleven in december 2023
Reactie van Manager op 6 dec 2023
Hello Lillian S, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with parking. We appreciate you bringing this to our attention and will certainly address this matter with our team. We value your input and strive to provide a seamless experience for all our guests.

10/10 – Uitstekend

Tiara

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Stay
The stay was amazing. We had a suite and we were very impressed. The only bad thing I have to say is that they ran out of breakfast, but that was ok because we went next door to Flapjacks.
2 nachten verbleven in december 2023
Reactie van Manager op 7 dec 2023
Hello Tiara,Thank you for taking the time to share your experience with us. We're thrilled to hear that you were impressed with your suite during your stay. We apologize for any inconvenience caused by the temporary shortage of breakfast options. We appreciate your understanding, and we hope to have the opportunity to welcome you back in the future.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Peaceful stay
The staff was very high class for sure acted like they were better then everyone else. The room was gorgeous and so was the hotel itself.
2 nachten verbleven in november 2023
Reactie van Manager op 7 dec 2023
Dear Guest,We appreciate your compliments regarding our beautiful hotel and the room you stayed in. Our staff is trained to provide a high level of service and professionalism to all guests. Thank you for your feedback and we hope to welcome you back in the future.

10/10 – Uitstekend

Steven

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
A nice place to stay for a quick stop on Thanksgiving weekend.
1 nacht verbleven in november 2023
Reactie van Manager op 28 nov 2023
Hello Steven,Thank you for choosing our hotel for your Thanksgiving weekend stop. We're glad to hear that you found our place nice. We hope you had a comfortable stay and we appreciate your feedback. If you have any further comments or suggestions, please feel free to reach out to us.

2/10 – Ontzettend slecht

Suzanne

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room had not been dusted or swept. The sheets were washed but stained terribly. The dust, hair and skin dander was very thick around the bed. No napkins at breakfast. Very unkept property. Will not stay there again.
1 nacht verbleven in november 2023
Reactie van Manager op 14 nov 2023
Hello Suzanne, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We strive to maintain high standards of cleanliness and your comments have been passed on to our housekeeping team for review. We appreciate your input and will use it to improve our services. We hope you will give us another opportunity to better meet your expectations in the future.

8/10 – Goed

Matthew

Reisde met familie
Positief: Netheid
Good location right off I-40 across from Bucee’s
1 nacht verbleven in november 2023
Reactie van Manager op 7 nov 2023
Hello Matthew,Thank you for choosing our hotel! We're glad our convenient location near Bucee's and I-40 made your stay more enjoyable. We appreciate your feedback and value your patronage.

10/10 – Uitstekend

David

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed our stay ,elevator needs to be marked its location is not marked .
2 nachten verbleven in oktober 2023
Reactie van Manager op 5 nov 2023
Hello David,Thank you for your feedback and for choosing our hotel for your stay. We appreciate your comment about the elevator and will ensure that this is passed on to our team for further review. We apologize for any inconvenience caused and appreciate your understanding.

10/10 – Uitstekend

DeAnn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023
Reactie van Manager op 4 nov 2023
Hello DeAnn,Thank you for taking the time to leave us a positive review! We are thrilled to hear that you had a great experience during your stay. We strive to provide exceptional service and it's rewarding to know that we met your expectations. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.

8/10 – Goed

Juan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Gracias
2 nachten verbleven in oktober 2023
Reactie van Manager op 2 nov 2023
Hello Juan,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.

4/10 – Matig

Julie

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The floor in our room was sticky. Carpet outside of room was dirty. Bathroom caulking was in need of repair. Eating area was also not clean. Overall bad experience for $250 a night.
2 nachten verbleven in oktober 2023
Reactie van Manager op 4 nov 2023
Hello Julie, Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. We appreciate your concerns and will share them with our team for immediate attention. We strive to provide a clean and comfortable environment and we apologize that we fell short on this occasion. We hope to have the opportunity to welcome you back in the future for a more satisfying experience.

10/10 – Uitstekend

Brenda

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in oktober 2023
Reactie van Manager op 29 okt 2023
Hello Brenda,Thank you so much for the fantastic rating! We are thrilled that you enjoyed your stay with us.

8/10 – Goed

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pretty good
It was nicer than expected however very noisy. Outside doors even though they also had inside corridors. Staff great. Breakfast great.
1 nacht verbleven in oktober 2023
Reactie van Manager op 25 okt 2023
Hello John,We apologize for any inconvenience caused by the noise. We appreciate your positive feedback regarding our staff and breakfast. We hope to provide you with a more peaceful stay in the future.

10/10 – Uitstekend

DUANE

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
No major issues, one person checking in folks...
1 nacht verbleven in oktober 2023
Reactie van Manager op 26 okt 2023
Hello DUANE,Thank you for your feedback. We highly appreciate your patience and apologize for any inconvenience caused. We will work towards improving our check-in process to ensure a smoother experience for our valued guests.

10/10 – Uitstekend

Joshua

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Manager op 24 okt 2023
Hello Joshua,Thank you for your excellent rating! We are delighted to know that you had a wonderful experience at our hotel. We appreciate your feedback and look forward to welcoming you back soon.

6/10 – Redelijk

Cristian

Normal
1 nacht verbleven in september 2023
Reactie van Manager op 21 okt 2023
Hello Cristian,We apologize for any inconvenience you may have experienced during your stay. Please provide more specific details so we can address your concerns appropriately.

10/10 – Uitstekend

John

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Kevin checked us in on the evening of October 17th. He was quick to make us feel welcome during our stay.
2 nachten verbleven in oktober 2023
Reactie van Manager op 21 okt 2023
Hello John,Thank you for your kind words about Kevin! We're glad he made you feel welcome during your stay.

6/10 – Redelijk

James

Reisde met partner
Negatief: Personeel en service, voorzieningen
We had stained towels we swapped. Bed was hard
3 nachten verbleven in oktober 2023
Reactie van Manager op 21 okt 2023
Hello James,We apologize for the inconvenience caused by the stained towels, and we appreciate your feedback regarding the bed. Your comments will be shared with the appropriate team for further improvement. Thank you for bringing this to our attention.

6/10 – Redelijk

Melissa

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
1 nacht verbleven in oktober 2023
Reactie van Manager op 14 okt 2023
Hello Melissa,Thank you for your exceptional rating! We are thrilled to have exceeded your expectations. Please let us know if there is anything else we can do to make your stay even more memorable.

10/10 – Uitstekend

Brandi

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Manager op 14 okt 2023
Hello Brandi,Thank you so much for your extremely generous rating! We are thrilled to have exceeded your expectations during your stay. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Manager op 10 okt 2023
Dear Guest,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 – Uitstekend

Danny

Positief: Netheid, staat van de accommodatie en faciliteiten
Good location from where I was interested in going
1 nacht verbleven in oktober 2023
Reactie van Manager op 10 okt 2023
Hi Danny,We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you again for choosing to be a guest with us. We look forward to your next stay.

10/10 – Uitstekend

Richard

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall our stay was VERY enjoyable. The breakfast that was served was only mediocre.
3 nachten verbleven in september 2023
Reactie van Manager op 7 okt 2023
Hello Richard,Thank you for taking the time to share. We appreciate your feedback regarding our breakfast. Please do consider us again on your next visit to the area.

6/10 – Redelijk

John

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
1 nacht verbleven in september 2023
Reactie van Manager op 4 okt 2023
Hello John,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 – Uitstekend

Alan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Experience !
My stay was great. Everything about the motel was very good. I saw no downside to my stay.
1 nacht verbleven in september 2023
Reactie van Manager op 26 sep 2023
HI Alan,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Manager op 14 sep 2023
Hello Robert,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

10/10 – Uitstekend

Lisa

Zakenreiziger
Positief: Personeel en service, comfort kamer
2 nachten verbleven in september 2023
Reactie van Manager op 13 sep 2023
Hello Lisa,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

6/10 – Redelijk

Zach

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Terrible host
Check in host was very rude . Talked to me like I was stupid. Do not appreciate someone being condescending. I will be staying elsewhere next time
2 nachten verbleven in augustus 2023
Reactie van Manager op 7 sep 2023
Hello Zach, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

10/10 – Uitstekend

James

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good place to stay
The girl charged me on my debit card for a whole extra day instead of the hold for damage after the room was already paid for it was already paid for prior to arrival
1 nacht verbleven in augustus 2023
Reactie van Manager op 4 sep 2023
Hello James, We are concerned to hear about the incorrect charges on your invoice; occurrences like this are very rare because we work within a highly-organized system that is designed to prevent such mishaps, and I regret to hear that this system failed you. We ask that you please call us so that we can discuss the matter with you right away.

10/10 – Uitstekend

Libby

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super nice staff, nice comfortable beds.
2 nachten verbleven in augustus 2023
Reactie van Manager op 29 aug 2023
Hello Libby,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our staff. We appreciate you taking the time to share your experience.

10/10 – Uitstekend

Donald

1 nacht verbleven in augustus 2023
Reactie van Manager op 9 sep 2023
Hello Donald,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

8/10 – Goed

max

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in augustus 2023
Reactie van Manager op 15 aug 2023
Hello max,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 – Uitstekend

Charles

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best on the Block
Marvelous decor. Really different and refreshing design.
1 nacht verbleven in augustus 2023
Reactie van Manager op 10 aug 2023
Hello Charles,We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. Your voice is very valuable to us and we hope you will return on your next travels.

6/10 – Redelijk

Guisela

Positief: Personeel en service
Breakfast was disappointing
1 nacht verbleven in augustus 2023
Reactie van Manager op 8 aug 2023
Hello Guisela,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our breakfast. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

10/10 – Uitstekend

Kendall

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was kind, helpful, and efficent. The facility is to be as expected for the price range. Perfect choice for a large family just staying one night.
1 nacht verbleven in augustus 2023
Reactie van Manager op 8 aug 2023
Hello Kendall,We appreciate your rating of our hotel and the feedback you have shared pertaining to our staff and also our price. We hope to see you again in the future.