I really enjoyed my stay here for the most part. The hotel has lovely grounds with private bungalows and it's right on the beach. There's everything you need outside on the main street: restaurants, bars, massage shops, 7/11, ATM, pharmacy etc and the daily night market is walkable or just a short ride away. Friendly and helpful staff especially at reception and in the restaurant (Lek in particular). I had several massages at the hotel spa - the first one was terrible and actually injured my back (the worst in 30 years or getting massages) but all the rest were with Nattaya who was excellent. The main gripe I have is on the cleanliness of the beach. Chaweng beach is lovely with soft sand and clear water but if it's a bit rough overnight then a lot of rubbish/plastic washes up on the beach. This is not the fault of the hotel, of course, but they were slow, reluctant even, to clean it up. I was at breakfast every day by 7am (good Thai choices btw) and the beach guy at the next hotel was already cleaning up and putting out the sunbeds for guests. Not so at this hotel to the extent that I and other guests cleared the rubbish ourselves one day, and the following day when I asked the beach guy here if he was going to clear the rubbish he said 'maybe this afternoon'. I complained to Lek and lo and behold a short while later the beach was cleaned, it took them about 20 mins to do it. It was a mystery to me that the beach team here didn't look after it better.
