2 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers
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Beoordelingen van Sheraton Samui Resort

5 out of 5
Sheraton Samui Resort
86 Moo 3 Chaweng Noi Beach, Bophut, Koh Samui, Surat Thani

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 197 van 432 beoordelingen" "
Gastenscore: 8 - Goed. 175 van 432 beoordelingen" "
Gastenscore: 6 - Redelijk. 32 van 432 beoordelingen" "
Gastenscore: 4 - Matig. 17 van 432 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 11 van 432 beoordelingen" "

8,8/10

Netheid

8,6/10

Personeel en service

8,0/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Geverifieerde reiziger

Prima, niet super mooi.
In verhouding met de rest van Thailand worden er in dit hotel belachelijke prijzen gerekend tov de kwalitiet, niet wat je verwacht van service van een zogenaamd 5 sterren hotel. De kamers waren ruim en schoon, maar niet superluxe. Prima om te overnachten, maar verwacht niet iets speciaals.

6/10 – Redelijk

Sara en Ralf, den bosch

Positief: Personeel en service
Negatief: Comfort kamer
imperial Samui niet wat we hadden verwacht
Het hotel is prima, laten we daar duidelijk over zijn! Echt prima, 2 zwembaden, (als het internet het doet) internet op je kamer, aan een prive strand en verschillende eet mogelijkheden in het hotel. Maar we kwamen aan en onze zeezicht kamer had alles behalve zee zicht. Wij naar een andere kamer, daar hadden we dan weer geen internet. Dus dat was de eerste avond. Wel jammer maar we hadden ook geen zin om nog een andere kamer uit te proberen. Het is een resort op een bergje dus veel op en af lopen, is wel vermoeiend soms. Prijs kwaliteit verhouding niet helemaal in orde, een beetje aan de dure kant. Maar zoals ik al zei een prima hotel.

6/10 – Redelijk

SANG HEE

Positief: Personeel en service
The staff and services were very nice. However, the place has been aged so it was noisy with air-conditioning. Also, the transport cost was quite expensive to go out of the hotel to town. Honestly, I will book other hotel in Ko Samui next time with the moneys.
5 nachten verbleven in april 2024

10/10 – Uitstekend

ERICA

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was rustic and beautiful, beach was excellent and so pretty, staff fantastic and highly accommodating. We would definitely staff here again without a second thought. 5***** Service with a smile.
7 nachten verbleven in april 2024

10/10 – Uitstekend

Roberto

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic grounds. Shame there weren't more activities. Staff and food were superb
14 nachten verbleven in maart 2024

4/10 – Matig

Charlotte

Reisde met familie en kleine kinderen
Negatief: Staat van de accommodatie en faciliteiten
The hotel is really old and both pools can not really be used by children, because of sharp stones. The water is also more brown inside the pool and looks not inviting. The sunbeds are partly broken. The kids club is dangerous for kids, because of stones and so many broken toys.The whole hotel and rooms are old and not at all stylish or appealing. To me it looks like a 3 stars hotel. Considering other hotels in Thailand, it is really below the standard. I would have not expected that from a Sheraton hotel.
6 nachten verbleven in maart 2024

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All the staff at this property are very respectful and helpful. Although built on a hillside, transport is immediately available via golf buggy if required. The choice at breakfast is amazing and caters for all nationalities. The areas are clean and well cared for, although our room was in need of a small amount of maintenance which cannot be avoided with continuous use. The issue we had with the room was rectified within 30 minutes of being reported. Well done to everyone at the resort, we will be returning in 2025.
6 nachten verbleven in maart 2024

10/10 – Uitstekend

Lindsay

Reisde met partner
The most outstanding feature was the beautiful, kind staff.
13 nachten verbleven in maart 2024

10/10 – Uitstekend

Richard

13 nachten verbleven in februari 2024

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Offbeat path, quiet, great breakfast, nice pool, and clean beach.
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Mala

5 nachten verbleven in februari 2024

10/10 – Uitstekend

Ronald

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff are so wonderful, from front desk, restaurants, pool staff. They're so polite, helpful, provide great customer service! This made our stay at the hotel memorable. The surrounding is well kept and very nice. The room/bathroom are very spacious but an upgrade of the furniture to Sheraton Standard would be nice. The food in the restaurant are great. Longtay restaurant has authentic Thai dishes. We love the Blue Monkey Bar. Overall we had a very nice stay at Sheraton
8 nachten verbleven in januari 2024

4/10 – Matig

Tam Robert

Reisde met partner
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Believe the reviews!! This place is not what it appears to be. The property has so much potential but it has clearly been let go for many years. The positives: - Gardens are nice and well-kept. - Food is nice at the restaurant(s). - Nice beachfront location with plenty of chairs available. The negatives: - The check-in agent immediately advised us that we should have booked through them directly and not through Expedia (I thought this was very inappropriate). - Rooms situated close to the road are super noisy as it's next to the highway and you can hear cars/motorcycles accelerating up the hill all night. - Air-conditioning is noisy and needs to be replaced - Rooms are scuffed and worn, need a complete renovation/repaint. - The 'Mediterranean' style of the external buildings does not suit the area and makes the buildings look dirty/run down from the outside. - The Pools are okay, but there is no 'wow' factor like a swim up bar. The pool close to the ocean needs to be bigger/deeper etc. I booked a 5 star hotel expecting an amazing experience for our honeymoon (as the professional pictures depict). Wee requested to be moved to a quieter room, so they moved us to a much better room in a quieter part of the resort. Still, most of the negative factors remained. So we ended up leaving halfway through, forfeiting half of our already paid room with no refund. We cut our losses and moved to a much better 5 star resort.
8 nachten verbleven in januari 2024
Reactie van Sheraton Samui Resort op 12 feb 2024
Dear Mr. Tam Robert,We extend our sincere gratitude for the time you have taken to provide us with your invaluable feedback.Following a comprehensive investigation into your recent visit to our establishment, we wish to convey our heartfelt apologies for the disruptions you encountered during your stay with us.We once again extend our sincerest apologies for any inconvenience you may have experienced. Your feedback holds great importance to us, and we are committed to enhancing our services based on the insights you have provided.Should you have any further inquiries or require assistance, please do not hesitate to contact us directly. We eagerly await the opportunity to welcome you back in the future, ensuring a seamless and pleasurable experience.

6/10 – Redelijk

Lisa Brandt

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pris lever ikke op til standard!
Smukke omgivelser ..men hotellets værelser bar præg af slid …trænger i den grad til en opgradering ! Rengøring var næsten ikke eksisterende … Det eneste der var godt var beliggenheden ved stranden og maden var god både morgen mad og restaurant !
5 nachten verbleven in januari 2024

10/10 – Uitstekend

Stefan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful beachhotel
We had an absolutely beautiful stay in the Sheraton Samui Resort, it is just 20 minutes from the Airport and lots of Restaurants , Shops and Massage Parlours. The resort is build on multilevel with two very nice pools, the second pool is by the beach. The breakfast comes in a buffet and let no questions open, you find all kind of food. Amazing. Our room was spacious with a nice balcony to the sea.
5 nachten verbleven in januari 2024

10/10 – Uitstekend

Enrico

3 nachten verbleven in januari 2024

2/10 – Ontzettend slecht

Paul

Negatief: Personeel en service
9 nachten verbleven in december 2023

10/10 – Uitstekend

Manfred

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
8 nachten verbleven in november 2023

8/10 – Goed

Craig, Lane cove

Reisde met familie
Positief: Netheid, personeel en service
The property is old and outdated for a five star resort. The staff are friendly and the food is good though
1 nacht verbleven in december 2023

10/10 – Uitstekend

Marina

14 nachten verbleven in november 2023

10/10 – Uitstekend

FRANTZ

7 nachten verbleven in december 2023

10/10 – Uitstekend

Max

10 nachten verbleven in november 2023

10/10 – Uitstekend

Danny

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing staff, very clean property and incredible food.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Abhijat

Reisde met familie
Positief: Netheid, personeel en service
Excellent service - very polite and helpful staff. Good and convenient location. Overall a very pleasant experience
3 nachten verbleven in november 2023

10/10 – Uitstekend

Adam

5 nachten verbleven in november 2023

10/10 – Uitstekend

McKee

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Really lovely overall. I went with my 5 and 10 year old children and they loved it. The staff were incredible. I always notice the smallest of details and rated their cleanliness as 4 stars but overall still a great place.
6 nachten verbleven in oktober 2023

10/10 – Uitstekend

Silvia

5 nachten verbleven in september 2023

8/10 – Goed

MARY

5 nachten verbleven in september 2023

10/10 – Uitstekend

Alfred

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice and romatic place
6 nachten verbleven in september 2023

10/10 – Uitstekend

Dominik

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in augustus 2023

10/10 – Uitstekend

Melissa

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Our stay was amazing! The level of service was top notch. Our suite was spacious and beautiful; it was very comfortable for a family of 6. The pool right along the beach was perfect, and the staff was so helpful and made sure we had everything we needed promptly, helped set up transportation when needed, and made us feel welcome. They seemed to always know what we needed, even without us asking. I would definitely stay here again!! Well done!
3 nachten verbleven in augustus 2023

10/10 – Uitstekend

Bec

Positief: Netheid, staat van de accommodatie en faciliteiten
Service was exceptional
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Ricardo

Reisde met familie
Positief: Voorzieningen
excelent service, great food, everybody nice!
6 nachten verbleven in juli 2023

10/10 – Uitstekend

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Luxurious, quiet, excellent.
7 nachten verbleven in juli 2023

10/10 – Uitstekend

MAKOTO

Reisde met familie
Positief: Netheid, personeel en service
スタッフがとても親切で、快適に過ごすことができました。
2 nachten verbleven in juli 2023

10/10 – Uitstekend

Tracey

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Quiet with lovely staff and facilities
10 nachten verbleven in mei 2023

10/10 – Uitstekend

Yuji

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I had a wonderful time. The beauty of the sea hasn't changed since I came 30 years ago, and the service has improved and I was healed. Also we come to wonderful Koh Samui. Also stay at the sheraton hotel. thank you
4 nachten verbleven in mei 2023

2/10 – Ontzettend slecht

Masahiko, tennoujiku

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
BONVOY Gold Elite 会員のサービスが全くない。
2 nachten verbleven in april 2023

4/10 – Matig

Siddharth

Reisde met partner
Positief: Netheid
Negatief: Personeel en service
My spouse and I recently stayed at the Sheraton Koh Samui Resort and we were left feeling disappointed with our experience. While the hotel had some positive aspects, such as its location and facilities, there were several issues that detracted from our stay. Firstly, we had booked and paid for a larger guest room with a king-size bed and a larger balcony with sea view, but upon check-in, we were offered a lower category room with a double bed. The staff member who assisted us with check-in was not particularly helpful and did not seem interested in addressing the issue or finding a solution that would better suit our needs. Although our room was eventually changed next day, it still did not meet the standards we had expected. The view from the room was not as advertised and the amenities were not up to par for the price we had paid. Furthermore, we were disappointed with the customer service we received during our stay. Staff members were often unresponsive and unhelpful, particularly during late check-in. It was clear that the hotel could do better in terms of training their staff to provide a higher level of customer service. Overall, while the Sheraton Koh Samui Resort has some positive features, our experience was marred by several issues that made it difficult for us to fully enjoy our stay. We would not recommend this hotel to other travelers looking for a relaxing and enjoyable experience in Koh Samui.
Reactie van Sheraton Samui Resort op 18 apr 2023
Dear Siddharth Shukla, Thank you for your recent review and your stay with us.We are sorry to hear that you have had such a negative experience. Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction in every aspect. The unpleasant issues have already been taken for improvement to assure the highest customer satisfaction.

10/10 – Uitstekend

Nalini

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel staff were amazing and our stay was really relaxing which is what we wanted!
3 nachten verbleven in april 2023

10/10 – Uitstekend

daniel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
13 nachten verbleven in maart 2023

10/10 – Uitstekend

Nellie

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent staff, personalised service
4 nachten verbleven in maart 2023

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best Samui Resort
This is our second time back to this resort within two months. We love it here. The staff are super friendly and helpful, like Nonay or May at the front desk or Nit at the breakfast area. The location is very central, the beach and pool are lovely, breakfast is the best and rooms with a view are amazing.
2 nachten verbleven in februari 2023

8/10 – Goed

Andre

4 nachten verbleven in februari 2023

8/10 – Goed

Puttachat

5 nachten verbleven in december 2022

8/10 – Goed

Biren

Reisde met familie
Positief: Personeel en service
Decent but not great
Enjoyed our stay. Decent property but can do better. The property is a bit rundown and needs an upgrade. The breakfast restaurant is located in a block near the reception while the other restaurants are located near the beach and one needs a buggy to go from one end to another which can be a pain at times. There are no elevators and one needs to take number of steps to get to the rooms. This can be an issue for some senior folks or with people having knee issues. We booked a sea facing large room that was in the block near the restaurant - overall satisfied with the room and stay but given Sheraton our expectations were much higher. Breakfast is good. Pools are average but it’s connected to the beach so that’s a plus.
4 nachten verbleven in januari 2023

10/10 – Uitstekend

alexis

2 nachten verbleven in januari 2023

10/10 – Uitstekend

Robin

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
The staff at this hotel made everything east they were very attentive and proactive about our needs. Made the whole stay relaxing.
2 nachten verbleven in januari 2023

8/10 – Goed

Christian

Positief: Netheid, personeel en service
Amazing staff and good location. Rooms need some updating and pool area was disappointing. Great food and spa, overall good!

4/10 – Matig

Harshal Subhash

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We stayed for 4 nights. The overall experience was average. Although the property is located at a good location with easy access to the beach, the service was very inconsistent. There were limited dining options and often the food served was cold and.not upto the standards. Although the staff was very friendly, once can see that they were under staffed and not very well trained. The room cleanliness was also below par.