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Beoordelingen van Bonerowski Palace

5 out of 5
Bonerowski Palace
Rynek Glowny 42/ul. Swietego Jana 1, Kraków, Lesser Poland

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 339 van 444 beoordelingen" "
Gastenscore: 8 - Goed. 72 van 444 beoordelingen" "
Gastenscore: 6 - Redelijk. 18 van 444 beoordelingen" "
Gastenscore: 4 - Matig. 11 van 444 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 4 van 444 beoordelingen" "

9,6/10

Netheid

9,4/10

Personeel en service

9,6/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in juli 2021
Reactie van Front Office Manager/ Guest Relation Manager op 4 aug 2021
Dear Sir/Madame I would like to thank you for the time which you have spend to leave this high mark for us. We do have a hope that you will decide to visit us again in the near future. Best regards Beata Jeziorska

10/10 – Uitstekend

Bruce

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice place to stay right on the market square. Had a suite and it was truly amazing, and very clean just like the rest of the establishment. Example one morning after breakfast, one of the staff was cleaning the elevator to include the mirror. Staff was very nice and courteous. Breakfast was so delicious and freshly made. Ate dinner in the restaurant one night and it was amazing and again staff was great. I would stay here again if I plan to go to Krakow again.
3 nachten verbleven in april 2024

10/10 – Uitstekend

Panagiotis

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff, great location and we really appreciated the room upgrade.
4 nachten verbleven in maart 2024

10/10 – Uitstekend

Andrew

4 nachten verbleven in december 2023

10/10 – Uitstekend

Caroline

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful boutique hotel with courteous and friendly staff with good English. Great breakfast. Amazing decor including mult-floor chandelier and richly decorated rooms. Perfect location for the Christmas markets in the square. Clean and tidy too.
2 nachten verbleven in november 2023

10/10 – Uitstekend

Georg

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Anbefales.
Veldig bra.
To av valgene til varm frokost
3 nachten verbleven in november 2023

10/10 – Uitstekend

Philip

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent location.
3 nachten verbleven in november 2023

10/10 – Uitstekend

Ian

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Perfect location. Wonderful hotel, lovely staff and great food. Superb !!
3 nachten verbleven in oktober 2023

10/10 – Uitstekend

Joanna

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Upgraded to suite. Very spacious with lovely decor and soft furnishings. Staff couldn’t do enough to help, including parking and returning car, suggesting places to go/eat etc.
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Allicia Michele

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fabulous hotel with an excellent, helpful staff. Top notch location and a comfy bed. Would definitely stay here again!
4 nachten verbleven in oktober 2023

10/10 – Uitstekend

MONIKA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location. Great service.
3 nachten verbleven in september 2023

10/10 – Uitstekend

Jørn

1 nacht verbleven in september 2023

8/10 – Goed

Ryan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location. Staff very friendly and resposive. Room was comfortable and interesting. Clean, in good condition, but definitely old world, which given the location works. I would stay here again.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Monica

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is perfectly located. It is close to everything. The staff is great and very helpful, specially Brygida and Victor. Brygida was able to find us a last minute tour. The rooms need some improvement such as better mattresses and pillows and perhaps a smaller garbage container in the bathroom. The restaurant had great breakfast and the staff was very friendly. I would highly recommend this hotel, specially if you are planning to walk around Krakow which you should do.
3 nachten verbleven in september 2023

10/10 – Uitstekend

Joanna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Just amazing! Beautiful hotel with staff that go over and above. Perfect location, huge rooms, very quiet. We didn't take the breakfast option but would have liked to have been aware that the Amalia restaurant also serves breakfast items which might have suited us better, we only discovered this when it was too late!
3 nachten verbleven in augustus 2023

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent!
2 nachten verbleven in juli 2023

10/10 – Uitstekend

CLAIRE

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Excellent location. Helpful staff. Great breakfast
2 nachten verbleven in juli 2023

10/10 – Uitstekend

Jim

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great again
Our second time here and as good as the first time. Highly recommended.
3 nachten verbleven in juli 2023

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely anniversary stay
Wonderful staff in this classic old hotel on the square. Walking distance to everything and a team ready to help with dinner reservations, transport and sights. Good food in the restaurant too - especially the pistachio burrata.
Entry and restaurant
Typical room
2 nachten verbleven in juni 2023

10/10 – Uitstekend

Jeannette

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I recently had the pleasure of staying at the Boneroski Palace for a long weekend/city break. Its a charming little place with a quaint regal feel about it. Small enough to be personable and not like a chain hotel. The rooms are wonderfully large, beautifully decorated and so very quiet. The hotel staff are warm, friendly and helpful. From arranging tours to recommending local restaurants. The location is the best, you literally walk outside onto the square and so perfectly situated for walking around the main tourist attractions.
3 nachten verbleven in mei 2023
Reactie van Front of House op 25 mei 2023
Dear Jeannette,Thank you for your stay and review.We are delighted to hear that you enjoyed your time in the Palace and appreciated the efforts of our Front Desk team.The Bonerowski Palace would love to welcome you again, anytime in the near future. Kind regards

8/10 – Goed

Charles

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in mei 2023
Reactie van Front of House op 23 mei 2023
Dear Charles,Thank you for leaving an after-stay review.We are glad to hear that you enjoyed your stay, but at the same time aware that there is still much to do in order to receive a '10' mark from you.The Bonerowski Palace would like to thank you for your recent stay and invite for a revisit, anytime it would be convenient.Kind regards

10/10 – Uitstekend

Annelene

3 nachten verbleven in mei 2023
Reactie van Front of House op 23 mei 2023
Dear Aneelene,Thank you for your recent visit at The Bonerowski Palace.It is always a great feeling to learn that our Guests enjoyed their stay thoroughly.We will keep working hard, improving and looking forward to your next visit!

10/10 – Uitstekend

Keith

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We just had a wonderful stay! You cannot beat the location as it is right on the square and we loved the old world charm of the Hotel. The room was large and grand. The staff were so nice and very helpful in pre planning our trip (tours, transport & Restaurant reservations). Also loved the 2 Americano’s each morning and the Prosecco at their outdoor Cafe!
Reactie van Front of House op 3 mei 2023
Dear Keith,Thank you for staying at The Bonerowski Palace.We are delighted to hear that you and your Partner had a wonderful stay in Krakow.Our Staff will always aim to do their best and ensure maximum comfort and accommodation to our Guests.We are looking forward to welcoming you again in future!

10/10 – Uitstekend

Ralph

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fabulous place!!
Beautiful hotel located on the main square. Location is perfect. Staff very friendly and accommodating. Rooms clean and spacious. Housekeeping excellent. Nice spa area which we used throughout stay. Would stay again and highly recommend. Also, bar area is very nice to have a quiet drink. Perfect for couples.
4 nachten verbleven in april 2023
Reactie van Front of House op 1 mei 2023
Dear Ralph,It was a great opportunity for us to host you and your Partner. We are glad to hear that all our departments did well and you were enjoying every part of our comprehensive offer, including the spa facilities and bar.The Bonerowski Palace is counting to see you again very soon.Kind regards

10/10 – Uitstekend

Niels

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2023
Reactie van Front of House op 6 apr 2023
Dear Niels,Thank you for staying with us and leaving that review. We hope you and your Partner enjoyed Cracow and it's landmarks and atmosphere. We wish seeing you again in the Bonerowski Palace anytime soon!

10/10 – Uitstekend

Lucy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2023
Reactie van Front of House op 21 apr 2023
Dear Lucy, Thank you for staying with us and leaving such a great review. We are looking forward to welcoming you back in The Bonerowski Palace.Kind regards

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful property and great location. So many wonderful restaurants to choose from just outside the hotel, all of which were excellent and a wide variety of international cuisines. Our room was spacious, nicely decorated and well maintained. The wellness center was cozy and perfect to come back to after a long day walking around Krakow. Staff were all friendly and very helpful. Highly recommended a visit here.
5 nachten verbleven in maart 2023
Reactie van Front of House op 30 mrt 2023
Dear John, Thank you for choosing The Bonerowski Palace for your stay in Cracow. It is always a pleasure to receive positive feedback and we are delighted to know you returned home with some happy memories of your time with us. We would love to welcome you again to The Palace in the future and if we can be of any assistance in the meantime, please let us know. Kind regards

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
飯店沒有停車場，導航不容易找到、因為附近都是單行道
1 nacht verbleven in februari 2023
Reactie van Front of House op 30 mrt 2023
Dear Guest,Thank you for staying with us and taking time to leave this review. We are sorry about the inconvenience with the parking. Our Porters are always happy to guide you or even serve as a walet. We hope to welcome you again to The Palace in the near future.Kind regards

4/10 – Matig

Nicholas

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Not up to standard for a 5-star hotel: - Garbage bag left in our room after cleaning. - AC in room not working (we were boiling hot in the middle of Polish winter. How?) - Laundry took nearly 3 days to be returned. - Fan in bathroom not working. Everything wet after showering. - Most annoyingly, our room had an office next to it. While this itself isn’t necessarily an issue, staff (seemingly management) would make lots of noise from an early hour. We were not able to sleep-in or comfortably relax in our room due to loud chatting and laughter coming from the office throughout most of the day. Location was amazing, but the above issued left us with a negative experience.
5 nachten verbleven in januari 2023
Reactie van GM op 20 feb 2023
Dear Sir,we are sorry that your stay was not as good as we wanted to be. I wanted to assure you that we wrote down the entire feedback and passed it to the line managers and we will look for the improvements.

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in februari 2023
Reactie van GM op 20 feb 2023
Dear Sir,Thank you for a lovely review. We are happy that you enjoyed the stay.

10/10 – Uitstekend

Jamie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic property, right on the square. The staff were excellent, and couldn’t have been more professional and efficient. We had a wonderful stay, thank you!
Reactie van Tomasz / Front Office Manager op 30 jan 2023
We appreciate your review! We're happy to hear that your stay with us was superb on every aspect. Thank you for your kind words regarding our staff, we really appreciate that. We're hoping to see you again in the future!

10/10 – Uitstekend

Martin

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic Stay
Great service, location and room
3 nachten verbleven in december 2022
Reactie van Tomasz / Front Office Manager op 30 jan 2023
Thank you, we're glad to hear that your stay met your expectations. We'll be more than happy to see you again!

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic hotel in a great location
We had a lovely stay at the Bonerowski Palace hotel. It is very comfortable and the rooms are huge and very clean and in good order. The position next to the main square is also excellent for seeing all attractions in the centre of Krakow.
3 nachten verbleven in december 2022

10/10 – Uitstekend

Catherine, weehawken

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I have stayed at this wonderful propert 3 times already. The hotel is beautiful and located in a great area. Located right in the middle of all ath action with shopping, food, drink and beautiful architecture. The Christmas Market is right outside the hotel. There is a nice mall 10 minute walk away close to the main train station . The staff are extremely friendly and helpful. Kamil and Bartek were great. BreKfast was good also. Bonerowski is definitely the place to stay.
1 nacht verbleven in november 2022

8/10 – Goed

GIUSEPPE

1 nacht verbleven in oktober 2022

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Veldig bra
Totalt sett et supert opphold med god service og enormt rom! Beliggenhet er også prima. Badene kunne vært oppgraderte og det var litt klønete med kun en nøkkel til rommet når man er flere.
4 nachten verbleven in juli 2022

10/10 – Uitstekend

Terry David

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was having a skim through Expedia at some new places to visit. I don’t know why, but Krakow popped up so I had a browse at some of the hotels available and saw this one. Well, when I saw the rooms. I knew that not only was I going to Krakow, but the hotel I was staying at was non negotiable too! The rooms looked so impressive online and decided I would treat myself to their most superior suite as it was very reasonably priced. I have so much to say about this place. It’s called a palace and as far as I’m concerned, it is! It’s the type of place I could see royalty actually living. The amount of space we had was unbelievable. Our room had a balcony and overlooked the square. It was a remarkable room! Everything about our stay was brilliant. Staff were so attentive. They answered the phone within one ring and sprung into action whether it be delivering room service or collecting our plates etc. They were great. When we arrived we were taken to our room and given a very warm welcome. That only happens when you stay somewhere really nice! We were given complimentary water, coffee etc. The amenities in the room were great too. Our room even had a piano! I’m a bit rusty, but I treated the square to the first verse of ‘silent night’. Ok it’s July… but it’s the only song I can play on the piano! The bathroom was brilliant, water pressure excellent. Bath was super deep! The furnishings were such good quality. Real solid oak products. Everything was spotless.
1 nacht verbleven in juli 2022

10/10 – Uitstekend

Saad, Southborough

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really good location and staff goes out of their way to help you.
2 nachten verbleven in juli 2022

10/10 – Uitstekend

Fatima

2 nachten verbleven in juli 2022

10/10 – Uitstekend

jaroslaw

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect*****
1 nacht verbleven in juni 2022

10/10 – Uitstekend

Catherine Anne

2 nachten verbleven in mei 2022

10/10 – Uitstekend

Dorothy

3 nachten verbleven in mei 2022

10/10 – Uitstekend

Diana

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and the hotel is truly beautiful! The rooms are spacious and elegantly decorated, it is only minutes away from the main square. I would love to stay here again!
2 nachten verbleven in april 2022

10/10 – Uitstekend

moshe, yokneam

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Grate hotel Grate location
4 nachten verbleven in april 2022

10/10 – Uitstekend

Edward

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wow what a place.
A fantastic experience stunning hotel on krakows main square. Historic building with brilliant staff. Room was out of this world.
1 nacht verbleven in april 2022

10/10 – Uitstekend

gil

4 nachten verbleven in maart 2022

10/10 – Uitstekend

Catherine, weehawken

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This was my second time staying at this property. It’s a beautiful hotel and the staff is wonderful. Breakfast was very good. Location is perfect and right in the middle of the Old Main Square very comfortable
2 nachten verbleven in november 2021

10/10 – Uitstekend

Frédéric

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2021

10/10 – Uitstekend

Frédéric

1 nacht verbleven in november 2021

10/10 – Uitstekend

Karen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
It was totally amazing staff were very attentive nothing any bother. Hotel extremely clean. Food was also good. Would definitely recommend to any one.
3 nachten verbleven in november 2021