Suite, 2 slaapkamers | Een kluis op de kamer, een bureau, gratis wifi, beddengoed
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Beoordelingen van Novum House

4 out of 5
Novum House
24 Straszewskiego St., Kraków, Lesser Poland

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 114 van 244 beoordelingen" "
Gastenscore: 8 - Goed. 101 van 244 beoordelingen" "
Gastenscore: 6 - Redelijk. 19 van 244 beoordelingen" "
Gastenscore: 4 - Matig. 6 van 244 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 4 van 244 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,0/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Tophotel!
Tophotel op loopafstand van alle bezienswaardigheden. Fijne douche, prima bedden en dat voor een zeer schappelijke prijs.

8/10 – Goed

Steven, Aalst België

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Zeer comfortabel verblijf vlakbij oude centrum
Mooie nieuwe locatie, vriendelijk onthaal, nette kamer (wel klein), prima sanitaire voorziening, airco, kortbij het oude stadcentrum, enig nadeel is dat het verblijf op zich op de 2e verdieping bevindt en over geen lift beschikt.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Nice, once you can check in...
I arrived 5 minutes after the staffed check-in time of 5pm, but I don't think it'd matter, I didn't see anyone at their reception my entire stay. If you're unlucky enough to miss reception, like I was, you'll need to call to a local Krakow number to get instructions over the phone. I'm not sure how this would work if you don't speak either Polish or English. The street it is on has a fair bit of noise, their phone lines are terrible, and it is incredibly difficult to hear/understand their directions. All of the instructions given could have been provided via email ahead of arrival and reduced the stress of check-in by an order of magnitude. I would hate to attempt check in late in the evening. I saw another review complains about the floor boards and thought they might be exaggerating... Nope. Not only do you hear your every step but anyone in a nearby rooms, too. All of that said; it's a very convenient location, well priced, with nice facilities in the room (desk, air-conditioning, clothes racks, etc). There's near by cheap places to eat breakfast as well as all your usual tourist attractions.
4 nachten verbleven in september 2023
Reactie van MARTYNA KUREK, ACCOMMODATION HOST at NOVUMHOUSE. op 22 okt 2023
Dear Guest,Thank you for taking your time to write the review! We are delighted to hear you enjoyed our location in the heart of Kraków. As you mentioned, our reception is mostly operated by phone. We understand that for some people it might be difficult to understand our directions - that is why we have prepared instructions that we send to our guests on the day of their arrival. However, for some reservations we do not have telephone numbers or e-mail addresses provided by the booking site. It is important to reach out to us ahead of arrival so that we can contact you. We are also very sorry for the noise that you have experianced. We hope to have the opportunity to provide you with an even better experience in the future. NOVUMHOUSE. CLOSER TO PERFECTION. EVERY DAY.Kind regards, MARTYNA KUREK, ACCOMMODATION HOST at NOVUMHOUSE.

10/10 – Uitstekend

Martyna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the property, very clean tidy and spacious. Also a prime location of krakow.
2 nachten verbleven in september 2023

10/10 – Uitstekend

Sonja

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Rundrum zufrieden - super Haus
Wunderschön gelegen, sehr nettes Personal, tolle Verkehrsanbindung zum super Preis.
5 nachten verbleven in september 2023

10/10 – Uitstekend

Kasia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Safe and clean
2 nachten verbleven in juli 2023

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in juni 2023

10/10 – Uitstekend

Chloe

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was lovely and clean, the shower pressure is amazing, it is conveniently located so close to Old Town with transport close by and we even had a balcony. You didn’t really see any staff but it was all safe. My only negatives would be 1. So many stairs, 2. The pillows are short instead of long but I don’t know if this is a polish thing, 3. If you are a light sleeper you can hear the trams going by outside throughout the night. My suggestion would be to get a table and chairs for the balcony but honestly it was a great stay and would definitely stay again!
2 nachten verbleven in april 2023

8/10 – Goed

Janine

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Uns hat die Unterkunft gut gefallen. Das Zimmer ist nur echt klein gewesen.
3 nachten verbleven in april 2023

6/10 – Redelijk

Oskar

Positief: Netheid
Negatief: Personeel en service
4 nachten verbleven in april 2023

8/10 – Goed

Mark

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2023

8/10 – Goed

Peter

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Infobrist
Undermålig information vid incheckning. Kod till entrédörren fanns inte med, man talade inte om att boxarna med nyckel finns på andra våningen, Lägenheten finns på 2:a våningen men det är så högt i taket så i praktiken är det 3 eller 4 våningen, lite svårt för äldre människor. Någon hiss finns inte.
3 nachten verbleven in november 2022

4/10 – Matig

Elsy, Jacksonville

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, voorzieningen
If you are looking for hotel like accommodations, this is not the place for you. This was more like a flat/apartment. We did not see the reception personnel once. We tried calling using the phone they had in the “lobby” and it would not connect. We did not have any coffee pods for day 2 and fortunately we saw a housekeeper and were able to get some. The pillows were horrible. It had no elevator, which we knew would be the case, but it was a challenge getting our luggage up since we had to go up five flights of stairs. They mentioned there was a continental breakfast but we could not find it. Overall, we were disappointed and expected much more. Now, as far as location goes, this place was great. Very close to everything. We walked nearly everywhere.
3 nachten verbleven in juni 2022

8/10 – Goed

Michele

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Posizione ottima, struttura molto confortevole anche se priva di ascensore.
2 nachten verbleven in april 2022

8/10 – Goed

Patrycja

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent location, really close to the old town. Self-check in was easy. It was rather loud in the apartament due to tram tracks right outside of our windows but I believe that is the cost of staying in the city centre. Decent Smart TV was a nice touch. Comfortable bathroom and kitchenette. My only complaint would be that at the time of booking I wasn’t aware that they will want to pre-approve the payment a week before our arrival, especially with free cancellation as our chosen option (and before our time to cancel the booking has passed). I could not find that information in any of the confirmation emails I received after booking or in the place’s policies. The way it was worded when I was booking the apartments I was led to believe that I will pay at the check in. Only found out about the need for pre-approved payment when they couldn’t secure money from my account and I received an email that if it is not resolved I will loose my reservation (at that point the same rooms were at twice the price of my booking). That caused some stressful moments but thankfully was resolved easily. I understand that the physical reception was closed due to covid-19 but I think information about pre-approved payment should be made clear to customers at the time of booking. Overall I would definitely recommend this place if you’re staying in Krakow for couple of days.
4 nachten verbleven in september 2020

10/10 – Uitstekend

Johannes

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Alles wunderbar!
Tolles und wunderschönes Zimmer, super Bett, gute Dusche, Sauberkeit 1A. Preislich hervorragend. Lage sehr zentral.
3 nachten verbleven in juli 2020

10/10 – Uitstekend

Morten

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mycket snabb incheckning
1 nacht verbleven in juli 2020

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had to leave the hotel after Poland was put on lockdown due to coronavirus, the staff were more than happy to assist us in instructions on how to leave the country. All this aside, we were in love with the place almost instantly, we felt right at home, rooms were spacious to stay they were small rooms and could not fault them in any way. Clean and lots of personal touches added to the rooms, we will be returning later on in the year to this exact accommodation once again as we could not imagine staying anywhere else, great location!!
2 nachten verbleven in maart 2020

8/10 – Goed

GK, Toronto

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overall a good stay. Clean and convenient though fairly basic. Staff was helpful. Bed not the most comfortable.
3 nachten verbleven in februari 2020

8/10 – Goed

Steven

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great!
Nice apartments style rooms with a very clean modern kitchen with all facilities. We left a big box of English tea bags and milk for other guests but stick a few essentials in your case to save having to buy when your there. Perfect location
2 nachten verbleven in januari 2020

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2020

8/10 – Goed

Anne Mette

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2019

10/10 – Uitstekend

mika

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in november 2019

8/10 – Goed

Jean Claude

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Appartement très bien placé et très confortable
L'appartement est très spacieux, confortable, très bien équipé, entièrement rénové; literie confortable, partie cuisine fonctionnelle et bien équipée. Très bon emplacement au centre historique; calme, avec un petit parc et des arbres sur l'arrière. Petit bémol pour les séniors, l'accessibilité: c'est un 2ème étage sans ascenseur, mais les escaliers sont agréables et d'accès faciles.
2 nachten verbleven in oktober 2019

8/10 – Goed

Alexander

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
good location - good for the price
It’s not a fancy place but it’s good for the money. And also quite conveniently located.
1 nacht verbleven in oktober 2019

10/10 – Uitstekend

Päivi

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Loistosijainti
Sijainti loistava, siisti ja hiljainen majoitus. Erittäin hyvä wifi.
4 nachten verbleven in oktober 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Huone oli sellainen kuin luvattiin. Todella siisti ja puhdas. Palvelu oli ystävällistä. Aulan keittiöstä oli mukavaa ottaa kuppi kahvia tai teetä.
3 nachten verbleven in september 2019

8/10 – Goed

keith

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Convenient, convenient, convenient.
Immaculately clean, attention to details, fantastic location just outside of Old Town. Everything within walking distance. Front desk extremely helpful and nice when we had questions about the surrounding area. Compact space with plenty of hot water and good water pressure in the shower. Bed was comfortable, I wasn't a fan of the pillows, my wife didn't mind them (personal preferences). Construction on the exterior of the building right by our window was the only thing keeping me from giving this place a perfect score. We were instructed to not turn on the A/C due to the construction, and it was quite warm in the small room while my wife was blow drying and flat ironing her hair (and to be fair, I think it was a bit warmer than usual for this time of year here). We did open the windows, but they were soon taped shut so we could not open them any more. Construction begins at 7am, which put any ideas of sleeping in "to rest." No construction on the weekend. For those light sleepers, like myself, the local train runs all night and our room fronted the road in which the train ran, though less often after midnight. Earplugs were provided (one of the many "attention to details."), which don't do me any good Overall a fantastic stay, I just could've done with less noise as I am a VERY light sleeper.
4 nachten verbleven in september 2019

10/10 – Uitstekend

Geverifieerde reiziger

3 nachten verbleven in juli 2019

10/10 – Uitstekend

Maria

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Skøn hotellejlighed meget central beliggenhed
Skøn hotellejlighed meget central beliggenhed. Det var pænt og rent. Hjælpsomme medarbejder i receptionen.
3 nachten verbleven in juli 2019

8/10 – Goed

Mie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Recommendable stay in central Krakow
Flexible check in. Very clean, well equiped. As expected a lot of street noise given the central location, however ear pluggs are available. The only issue is the internal noise between the rooms and the hall, we could hear the neighbours chatting
3 nachten verbleven in juli 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Location was excellant, walking distance to main sq. market and castle. Safe area opposite the universuty abd park.
4 nachten verbleven in juli 2019

10/10 – Uitstekend

Line

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2019

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Although we knew there was no elevator it should be made clearer that the hotel rooms are only on the top two floors. We climbed 72 stairs several times each day. Unfortunately the city decided to work on the tram tracts outside our side of the building each night we were there. The noise was deafening and we were awake all night for both nights. The room was lovely and the staff very courteous but the experience was not positive.
2 nachten verbleven in juli 2019
Reactie van Jan op 18 jul 2019
Thank you very much for your feedback. We are pleased that the room and our staff’s service keep up with your expectations during your recent stay but we are also very sorry about noise and room location. Our Guests always get information that there is no elevator in the building, but we are ready to help withthe luggage. What is more, despite of the fact, that our working hours are from 9 a.m. till 5 p.m., but we are always available 24 h by phone. Satisfaction of our Guests is our main priority and we try to do all our best to make the stay in Novum House pleasant and cosy. We encourage our Guests to keep us informed about all situations that may have impact on their comfort. We appreciate your suggestions about the noise from the street, that is why we decided to equip our rooms with earplugs. We would like to apologize one more time for all inconveniences that took place during your stay. We are looking forward to meet you again in our hotel.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Karusta ulkokuoresta huolimatta huoneisto oli todella siisti ja hyvällä paikalla.
4 nachten verbleven in juli 2019

10/10 – Uitstekend

Erika

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice and quiet apartment
Nice place with friendly staff. Very clean and well maintained. Good location to explore Krakow old town. Parking is a bit difficult though, but we were lucky to find a spot on the other side of the block.
1 nacht verbleven in juni 2019

8/10 – Goed

Geverifieerde reiziger

3 nachten verbleven in juni 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Erinomainen sijainti. Erittäin hyvä kunto ja kaikki toimi.
3 nachten verbleven in mei 2019

8/10 – Goed

Patrik

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Weekendresa
Litet mysigt hotell nära centrum, mycket bra!
3 nachten verbleven in mei 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2019

6/10 – Redelijk

Jason

Reisde met partner
Positief: Netheid, voorzieningen
Pros: Good location. All main attractions within walking distance. Good size room. Kitchen area and daily maid service. Modern clean bathroom. Air conditioning unit. Cons: Our room was next to main road, and trams run all night, you literally feel the building vibrate as they pass, hence not suitable for light sleepers. No lift and unsuitable for any person who struggles with stairs, especially when carrying luggage. Television did not work, informed reception but they did not resolve. No maid service on last day of stay, had to ask reception for clean towels, luckily caught them before they close reception at 5pm. Wood block flooring in room was all loose underfoot and squeaking when walked on, however clean so not really an issue.
5 nachten verbleven in mei 2019

10/10 – Uitstekend

Mika

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in mei 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Erittäin siisti henkilökunta erittäin avuliasta.hyvällä paikalla
4 nachten verbleven in maart 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect location. Room very clean and higher standard. Staff were more than happy to help with any requests. Would definitely stay here again
2 nachten verbleven in maart 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hyvällä paikalla. Lyhyt matka rautatieasemalle sekä vanhaan kaupunkiin. Shoppailut ja kaupat lähellä. Pieni mukava sekä siisti huoneisto. Ei yhteisiä tiloja huoneessa, sitä jäätiin kaipaamaan. Kaikki toimi hyvin, ei moitittavaa.
4 nachten verbleven in januari 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Posizione perfetta per visitare il centro storico. Ci sono 5 rampe di scale per raggiungere l'apartment, che potrebbero sembrare poche,ma quando si arriva stanchi la sera, sono davvero fastidiose. Letto Queen Size: percui piccolo per i Ns standard italiani. Il mio fidanzato che é alto 185 cm aveva i piedi fuori dal letto. Cuscini, che non si possono considerare tali. Erano per lo più un sacco sformato per appoggiare la testa. Bagno bello, nuovo, pulito, com biancheria profumata. Stanza essenziale. Tv piccolissima. Armadio Ikea molto piccolo. Non ci sono appoggi per i bagagli che devi lasciare sul pavimento. Per fortuna non c'era la moquette. Davanti ad una via di elevata percorrenza; non abbiamo sentito le auto, ma i tram passano di continuo e fanno vibrare la stanza. La Ns camera aveva un balconcino privato con affaccio sul collegio di Copernico. Valido per la spesa, ma dovessi tornare a Cracovia sceglierei un Hotel con sala colazione e più accessoriato. Davvero troppo spartano. Cmq...PULITISSIMO! BRAVI
4 nachten verbleven in december 2018

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Graziosa la camera, anche se un po’ troppo vicina alla hall e quindi, volendo riposare il pomeriggio, si sentivano i rumori degli ospiti che venivano a parlare con la reception. La notte invece era silenziosa. Ottima posizione per la visita della città. In generale ottimo rapporto qualità prezzo. Soddisfatta della scelta. La consiglio, a chi come noi, non pesa fare le due rampe di scale per raggiungere l’ingresso dell’hotel.
2 nachten verbleven in december 2018

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2018
Reactie van Rafal F. op 4 jan 2019
Thank you for your review.

8/10 – Goed

Tash, London, UK

Positief: Netheid, personeel en service
We had a very nice stay at Novum House in the 1 bed suite. Unfortunately the stove was in the process of being replaced which reduced the in room facilities. In terms of floor space, I'm unclear if this is much larger than the studio rooms (simply from looking at pictures). The bathroom was lovely, with plenty of in-room amenities such as hairdryer, shampoo, shaving kit. Check-in from 2pm and the reception very kindly held our bags for an hour until we could access our room. Check-out from 12pm (or late check-out 4pm) and again very kindly held bags until reception closed at 6pm. We found the bedroom a little disappointing; very narrow space around the bed, very hard mattress & curtains that covered the radiator and prevented the room warming up. This wouldn't deter a stay, however I would recommend a change of curtains as we ended up folding these up as it was impossible to sleep in the cold room otherwise.
2 nachten verbleven in december 2018
Reactie van Maryna op 22 dec 2018
Dear Ms Cordell, Thank you very much for sharing your experience with us! We are very happy that you liked your stay in Novum House and you appreciate our work. We are very happy that you enjoyed our bathroom facilities. We would like to apologize about all difficulties that had place during your stay caused by the replacement of the stove. In the day of your arrival the stove top was damaged and despite our efforts we were able to change it two days later. We are very sorry about this! Moreover, we appreciate your suggestions about matrass and curtains in the bedroom and we will take this into consideration during the renovation in January 2019. Hope to see you again in Novum House!