2/10
We traveled to Poland on many occasions, and we stayed in many different apartments. Unfortunately, our last experience was absolutely terrible.
We booked PAULOVE APARTMENT SUPERIOR for two weeks.
As we enter apartment, immediatly we notice very unpleasant sewer smell. We were informed that apartment hasn't been used for a while and we need to pour some water in the drains. Simply place was not ready for our arrival. Unfortunately, smell did not go away after we pour water as instructed and we had to sleep with open windows in the middle of winter!
Additionally, we were informed that there will be furnace repair performed at this place during our stay - completely unacceptable.
During reservation process and again prior to our arrival we asked if there is parking space to park our vehicle. We were informed that there is plenty of street parking. At our arrival we find out that entire street in under heavy construction and there is no single parking space - clearly intentional misinformation.
Additionally, there was left over food in the freezer, some open bottles of alcohol in the refrigerator and dishes on the counter which we did not were clean or not.
The worst part was not working toilet which clogged after first use!!! List of deficiencies is obviously much longer for example lack of TV channels and owner asking my wife to pick up some decoder from dry cleaning place and we suppose to install this devise on our own - ridicules!!!
After spending one night we decided to move out and find different place for our visit in Kraków. After we informed owner of this fact, we asked for refund of our money for remaining of our stay. We received very unpleasant answer including threading us with police and building inspector. Mrs. Dorota was very unprofessional and rude throughout the checking process.
To date we did not receive any refund!
Please give yourselves a favor and avoid this place if you plan to travel to Krakow.
Michael L.
Teresa L.
13 nachten verbleven in december 2022