3 buitenzwembaden, ligstoelen bij het zwembad

Beoordelingen van Truntum Kuta

4 out of 5
Truntum Kuta
Jl Pantai Kuta No 1 Kuta, Br. Pande Mas, Kuta, Bali

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 395 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 397 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 136 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 45 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 29 van 1002 beoordelingen" "

8,2/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Edwine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Het hotel is prima gelegen. Hotel ligt aan het strand, genoeg eet-en drinkgelegenheden in de buurt. Het hotel ligt op loopafstand van 2 winkelcentra Discovery en the Beachwalk. Personeel is zeer behulpzaam en vriendelijk. Er is een restaurant aanwezig. Er is een gevarieerde keuze van maaltijden. De maaltijden zijn uitstekend van kwaliteit.
14 nachten verbleven in mei 2024
Reactie van Lisa - Truntum Kuta Bali op 23 mei 2024
Dear Edwine, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our hotel well-located and convenient for exploring the area. Being situated on the beach and within walking distance of popular shopping centers like Discovery and Beachwalk is indeed a great advantage for our guests.We're delighted that you found our staff to be very helpful and friendly. Providing exceptional service is our top priority, and we're glad that our team made a positive impression on your stay.It's fantastic to hear that you enjoyed dining at our restaurant and that you found the meals to be of excellent quality with a varied choice available. We strive to offer a diverse menu with delicious options to cater to all tastes, and we're glad that you appreciated it.Thank you again for your wonderful review, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Safe travels until we see you again!Kind regards, Management Truntum Kuta Bali

10/10 – Uitstekend

Thomas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
12 nachten verbleven in januari 2024
Reactie van Lisa - Truntum Kuta Bali op 14 feb 2024
Dear Thomas, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

10/10 – Uitstekend

Pieter

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Prachtige locatie met zeer vriendelijk en behulpzaam personeel. Dwi is een topper achter de receptie.
2 nachten verbleven in juli 2022
Reactie van Lisa - Grand Inna Kuta op 24 aug 2022
Dear Pieter, Thank you for sharing your recent experience with Grand Inna Kuta and taking your precious time to write this review on Expedia. We truly happy to know that your overall stay with Grand Inna Kuta was amazing and we hope your great experience here will lead you back always to Grand Inna Kuta whenever your trip to Kuta. See you soon!Kind Regard,

6/10 – Redelijk

Geverifieerde reiziger

20 nachten verbleven in maart 2020
Reactie van Elita op 13 apr 2020
Thank you for your review and we apologize for the inconvenience that you may have encountered during your stay. We would appreciate if you could let us know in detail which part we were lacking so that we could improve. Thank you and hope to hear back from you.

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Goed middenklasse hotel. Wij zaten in het oude gedeelte. Gerenoveerde kamers schijnen beter te zijn. Badkamer echt heel klein en meubilair is aan vervanging toe. Redelijk goed bed.
4 nachten verbleven in juni 2019
Reactie van Elita op 5 jul 2019
Thank you very much for the review and score given related to your stay. We are looking forward to welcoming you back again in the future.

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger
Veel achterstallig onderhoud, badkamer afwerking erg slordig. Kast deur kapot, tuindeur naar zwembad gaat niet open. Verhouding prijs en kwaliteit staat totaal niet in verhouding.
1 nacht verbleven in mei 2019

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Aanrader!
Zeer aangenaam verblijf. Vriendelijk en behulpzaam personeel. Mooie zwembaden. Goede locatie, dichtbij waterpark, boulevard, strand en uitgaansgelegenheden.
4 nachten verbleven in november 2017

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Erg net hotel, ideale locatie, erg vriendelijk en behulpzaam personeel. 3 relaxte zwembaden, goede prijs-kwaliteit verhouding. Rustig in het hotel, mogelijk agv mount agung.
1 nacht verbleven in december 2017

6/10 – Redelijk

Andreas, Eindhoven

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
kamer en uitrusting o.a. meubels en douchecel
Behalve het bed waren alle meubels echt oud Ongevraagd upgraden naar een junior suite is aardig maar met een versleten bankstel c.q.niet verende kussens schiet het niet op !! Wil Grand Inna Kuta het onderkomen als een 4* hotel betitelen dan is mijn advies : vervang het hele natte gedeelte a.u.b.
8 nachten verbleven in november 2017

6/10 – Redelijk

Michel, Netherlands

Positief: Personeel en service, comfort kamer
Ensure a renovated room
I stayed at the grand inna for one week and made my choice based on its great location at the Kuta beach and it being a VIP access hotel. Unfortunately i was quite dissapointed when i arrived. Although the hotel looked great, had three lovely pools and a very good breakfast the room was very outdated. Next to this sheets and towels were stained, bathroom smelly and mouldy and the drains would overflow resultin in more smell. Since i got the room cheap and i was tired i didnt file a complaint but only gave a dissapointed emoticon to the Expedia first impression. Within one day and based on that emoticon the hotel staff contacted me and upgraded me to the new wing. This was a whole other thing, the room was light and luxerious, bathroom modern and clean and the room smelled fresh. And although i still believe that the towels and sheets could get a better cleaning my overall experience at this hotel was pleasant. So if you need a not too expensive hotel at the beach you can surely go here, but try to ensure you get a room in the renovated wing.
6 nachten verbleven in oktober 2017

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Groot hotel complex aan de strand
Hotel is verpauperde. Kreeg kamer opgrade, maar niet schoon genoeg aangeboden.Moest vaak klagen. Veel kapot onderdelen. Ik werd niet geïnformeerd dat het zwembad aan de strand afgebroken was terwijl het was de reden dat dit hotel koos. Het verblijf zelf, was goed.
muur valt uit mekaar

10/10 – Uitstekend

Don Lans, Utrecht

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Goed hotel aan het strand en centrum
Grand Inna is een goed hotel aan het strand en centraal gelegen nabij diverse winkels en Shopping Malls Discovery en Beachwalk De kamers zijn ruim met goede bedden nabij 3 zwembaden Het ontbijt is goed westers en Lokaal Het personeel is heel vriendelijk en behulpzaam

10/10 – Uitstekend

Gigi

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were amazing
7 nachten verbleven in maart 2024
Reactie van Lisa - Truntum Kuta Bali op 23 mei 2024
Dear Gigi, Thank you for the great rating along with flawless review for Truntum Kuta Bali. We are looking forward to welcoming you back for a more enjoyable stay with us. See you soon! Regards, Management Truntum Kuta Bali

6/10 – Redelijk

Julie

Reisde met partner
Positief: Personeel en service
Location was great and staff were lovely, however information on facilities was lacking. In room and within hotel information was not well shared. Pillows water mouldy.
5 nachten verbleven in mei 2024
Reactie van Lisa - Truntum Kuta Bali op 23 mei 2024
Dear Julie, Thank you for sharing your experience with us, and we're pleased to hear that you found our location great and our staff lovely. We're sorry to hear that you found the information on our facilities lacking and that the in-room and within hotel information could have been better communicated.Your feedback regarding the pillows and water quality is concerning, and we apologize for any inconvenience this may have caused during your stay. Rest assured, we are taking immediate steps to address these issues and ensure that our guests have a comfortable and enjoyable experience.We appreciate your valuable feedback, as it helps us to identify areas for improvement. We will work diligently to enhance our communication methods and ensure that all guests have access to comprehensive information about our facilities.Thank you again for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable experience in the future. Kind regards, Management Truntum Kuta Bali

10/10 – Uitstekend

Peta

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
6 nachten verbleven in mei 2024
Reactie van Lisa - Truntum Kuta Bali op 23 mei 2024
Dear Peta, Thank you for the great rating along with flawless review for Truntum Kuta Bali. We are looking forward to welcoming you back for a more enjoyable stay with us. See you soon! Regards, Management Truntum Kuta Bali

10/10 – Uitstekend

Vicki

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Drains in bathroom was very smelly Breakfast was good Money exchanger had good rates and very friendly Staff were so friendly thank you ❤️
3 nachten verbleven in mei 2024
Reactie van Lisa - Truntum Kuta Bali op 23 mei 2024
Dear Vicki, Thank you for taking the time to share your feedback with us. We're pleased to hear that you enjoyed our breakfast offerings and found our money exchange service to be convenient with good rates and friendly staff.However, we apologize for any inconvenience caused by the smelly drains in your bathroom. Please know that we take issues like this seriously, and we will work diligently to address and resolve it promptly to ensure a comfortable stay for our guests.We're delighted to hear that you found our staff to be friendly. Providing excellent service with a warm and welcoming attitude is our top priority, and we're glad that our team made a positive impression on your stay.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for an even better experience in the future.Kind regards, Management Truntum Kuta Bali

10/10 – Uitstekend

Danielle

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved everything about this hotel
13 nachten verbleven in april 2024
Reactie van Lisa - Truntum Kuta Bali op 23 mei 2024
Dear Danielle, Thank you for the great rating for Truntum Kuta Bali. We are looking forward to welcoming you back for a more enjoyable stay with us. See you soon! Regards, Management Truntum Kuta Bali

8/10 – Goed

Felicity

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location
5 nachten verbleven in april 2024
Reactie van Lisa - Truntum Kuta Bali op 2 mei 2024
Dear Felicity, Thank you for your feedback on Truntum Kuta Bali We're glad you appreciated our location. If there's anything else we can do to enhance your experience during your next visit, please feel free to let us know. We look forward to welcoming you back. Kind regards,

8/10 – Goed

Kareena

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, friendly staff, breakfast was good aswell. Room was as described, very clean, but not alot of natural lighting. The pools were warm and shut very early.
Reactie van Lisa - Truntum Kuta Bali op 2 mei 2024
Dear Kareena, Thank you for sharing your experience with us. We're delighted that you enjoyed our great location and found our staff friendly. It's wonderful to hear that you also liked our breakfast offerings and found your room to be clean and as described.We appreciate your feedback regarding the natural lighting in the room. We'll certainly take this into consideration for future improvements to enhance the guest experience.Regarding the pool hours, we apologize for any inconvenience caused by the early closure. We'll review our operating hours to ensure they align better with our guests' preferences.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for another enjoyable stay in the future. Kind regards,

4/10 – Matig

Sylvia

Reisde met een groep
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The staff are amazing but the property is in very poor condition and some things are broken and dirty. If it wasn’t for the beautiful staff I would have sadly rated it lower.
2 nachten verbleven in april 2024
Reactie van Lisa - Truntum Kuta Bali op 2 mei 2024
Dear Sylvia, Thank you for taking the time to share your feedback with us. We're thrilled to hear that our staff made such a positive impression on you with their amazing service. Your kind words mean a lot to us, and we'll be sure to pass along your compliments to the team.We apologize for any inconvenience caused by the condition of the property. Rest assured, we take your feedback seriously, and we're actively working on addressing the issues you've raised to improve the overall guest experience.We truly value your patronage and hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Thank you again for your feedback and for choosing to stay with us.Kind regards,

10/10 – Uitstekend

Jared, Auckland

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Lisa - Truntum Kuta Bali op 23 mei 2024
Dear Jared, Thank you for the great rating for Truntum Kuta Bali. We are looking forward to welcoming you back for a more enjoyable stay with us. See you soon! Regards, Management Truntum Kuta Bali

10/10 – Uitstekend

Hector

7 nachten verbleven in april 2024
Reactie van Lisa - Truntum Kuta Bali op 9 mei 2024
Dear Hector, Thank you for leaving us a great review and a good rating on Expedia. We do hope to have an opportunity to welcome you back to Truntum Kuta Bali on your future vacation. Kind regards,

10/10 – Uitstekend

marcela

9 nachten verbleven in april 2024
Reactie van Lisa - Truntum Kuta Bali op 9 mei 2024
Dear Marcela, Thank you for leaving us a great review and a good rating on Expedia. We do hope to have an opportunity to welcome you back to Truntum Kuta Bali on your future vacation. Kind regards,

8/10 – Goed

Jennifer Louise

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Huge hotel with 3 pools. Had trouble with our air conditioner and safe first day but was quickly resolved. Breakfast great, staff lovely and pools were good. Could always find a sun lounge even in peak period. I would stay again.
8 nachten verbleven in april 2024
Reactie van Lisa - Truntum Kuta Bali op 23 apr 2024
Dear Jennifer Louise, Thank you for taking the time to share your feedback about your recent stay at Truntum Kuta Bali. We're delighted to hear that overall, you enjoyed your experience with us and found our breakfast great, staff lovely, and our pools enjoyable.We apologize for the inconvenience you experienced with your air conditioner and safe on the first day of your stay. Our team works diligently to address any issues promptly, and we're glad to hear that they were quickly resolved to your satisfaction.It's wonderful to know that you were able to relax and enjoy our spacious hotel and amenities, including our three pools, even during peak periods. Ensuring our guests have a comfortable and enjoyable stay is our top priority, and we're pleased to hear that you would choose to stay with us again.We appreciate your valuable feedback and look forward to welcoming you back for another fantastic stay at Truntum Kuta Bali. See you soon!

8/10 – Goed

John

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff, central location
4 nachten verbleven in april 2024
Reactie van Lisa - Truntum Kuta Bali op 16 apr 2024
Dear John, Thank you for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you found our staff to be friendly and that you appreciated our central location. Providing exceptional service and ensuring our guests feel welcome is always our top priority. We're grateful for your feedback and hope to have the pleasure of welcoming you back to Truntum Kuta Bali in the future. Kind regards, Management

10/10 – Uitstekend

Julia, Pakenham

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved this hotel, first time staying here and we will be back. Perfect location for us where you just walk out of the hotel and you have markets and all the amazing restaurants also perfect location as it’s right on the beach! Thankyou for our stay we will be back!
3 nachten verbleven in april 2024
Reactie van Lisa - Truntum Kuta Bali op 17 apr 2024
Dear Julia, Thank you so much for your glowing review. We're delighted to hear that you loved your first stay with us and that our location was perfect for your needs. It's wonderful to know that you enjoyed the nearby markets, restaurants, and beach access. We're thrilled to hear that you plan to return and we can't wait to welcome you back for another fantastic stay! Thank you for choosing our hotelKind regards,

10/10 – Uitstekend

Eileen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love the location, so close to beach
15 nachten verbleven in maart 2024
Reactie van Lisa - Truntum Kuta Bali op 12 apr 2024
Dear Eileen, Thank you very much for your kind words! We're delighted to hear that you enjoyed our property's proximity to the beach. We couldn't agree more—it's truly a special location, and we're thrilled that you were able to take full advantage of it during your stay.We're committed to providing our guests with an unforgettable experience, and it's feedback like yours that motivates us to continue delivering exceptional service.We hope to have the pleasure of welcoming you back soon for another beachside getaway!Warm regards,

10/10 – Uitstekend

Teresa

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved everything about my stay and property but was disappointed with Friday night fire dinner expensive for what we got
6 nachten verbleven in april 2024
Reactie van Lisa - Truntum Kuta Bali op 12 apr 2024
Dear Teresa, Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you loved everything about your stay and our property it means a lot to us to know that we met your expectations in many aspects.We also appreciate your honest feedback regarding the Friday night fire dinner. We're sorry to hear that it didn't meet your expectations in terms of value. Rest assured, we take all feedback seriously, and we'll review our pricing and offerings to ensure that we're providing the best possible experience for our guests.We hope that despite this, you'll consider visiting us again in the future. It would be our pleasure to have the opportunity to exceed your expectations on all fronts.Thank you again for choosing to stay with us and for sharing your thoughts. We look forward to welcoming you back soon.Warm regards,

8/10 – Goed

Kaye

Positief: Personeel en service
8 nachten verbleven in maart 2024
Reactie van Lisa - Truntum Kuta Bali op 12 apr 2024
Dear Kaye, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind regards,

8/10 – Goed

Loredana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in maart 2024
Reactie van Lisa - Truntum Kuta Bali op 9 apr 2024
Dear Loredana, Thank you very much for giving us a rating on Expedia.We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind regards,

10/10 – Uitstekend

Gigi

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff anazing
6 nachten verbleven in maart 2024
Reactie van Lisa - Truntum Kuta Bali op 5 apr 2024
Dear Gigi, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn about your entire stay with Truntum Kuta exceeded your expectation and leave a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

8/10 – Goed

Esa Nur Effendi Bin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location
4 nachten verbleven in maart 2024
Reactie van Lisa - Truntum Kuta Bali op 9 apr 2024
Dear Esa, Thank you very much for giving us a rating on Expedia.We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind regards,

10/10 – Uitstekend

deborah

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were super helpful and friendly it made our stay remarkable
11 nachten verbleven in maart 2024
Reactie van Lisa - Truntum Kuta Bali op 9 apr 2024
Dear Deborah, Thank you very much for giving us a rating on Expedia.We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind regards,

10/10 – Uitstekend

DARCELL ROSE

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
9 nachten verbleven in maart 2024
Reactie van Lisa - Truntum Kuta Bali op 9 apr 2024
Dear Darcell Rose, Thank you very much for giving us a rating on Expedia.We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind regards,

10/10 – Uitstekend

Myline

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our 3rd time staying here and this time we bought my mother in law and sister in law. They enjoyed it that much they have rebooked for Dec 2024. Great work guys!
7 nachten verbleven in maart 2024
Reactie van Lisa - Truntum Kuta Bali op 9 apr 2024
Dear Myline, We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind regards,

10/10 – Uitstekend

Ruth

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen
Lovely position. Caring staff Great facilities Have stayed here many times and will return again
11 nachten verbleven in maart 2024
Reactie van Lisa - Truntum Kuta Bali op 29 mrt 2024
Dear Ruth, Thank you so much for your kind words! We are delighted to hear that you have enjoyed your stay with us and that our staff and facilities have met your expectations. We appreciate your loyalty and look forward to welcoming you back again in the future.Kind regards,

8/10 – Goed

Deniz Seda Ercan

4 nachten verbleven in maart 2024
Reactie van Lisa - Truntum Kuta Bali op 29 mrt 2024
Dear Deniz Seda, Thank you so much for your kind words! We are delighted to hear that you have enjoyed your stay with us and that our staff and facilities have met your expectations. We appreciate your loyalty and look forward to welcoming you back again in the future. Kind regards,

10/10 – Uitstekend

Genevieve

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
No
6 nachten verbleven in februari 2024
Reactie van Lisa - Truntum Kuta Bali op 6 mrt 2024
Dear Genevieve, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

8/10 – Goed

Laura, Gnangara

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location great, on the beach, heaps of eateries, massage, breakfast was good. Staff very friendly and helpful. The only thing that was a little annoying was if you forgot to put a tab to your room you had to pay when at the pool. Otherwise would stay again.
5 nachten verbleven in februari 2024
Reactie van Lisa - Truntum Kuta Bali op 6 mrt 2024
Dear Laura, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our beachfront location, the variety of eateries, and the relaxing massages. We appreciate your kind words about our friendly and helpful staff.We apologize for any inconvenience regarding the payment system at the pool. We will certainly look into this issue to improve the overall guest experience.We look forward to welcoming you back for another stay in the future. Thank you for choosing to stay with us!Kind regards,

8/10 – Goed

julie

Reisde met een groep, Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel, right on the beach. All large pools with plenty of room to sit. If I had a negative it would be the location right up the beach end of Kuta you always seem to have a lot of traffic to get through to go to Legion to Seminyak.
4 nachten verbleven in februari 2024
Reactie van Lisa - Truntum Kuta Bali op 6 mrt 2024
Dear Julie, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at our lovely hotel and our large pools right on the beach.We appreciate your feedback concerning the location and the traffic in the area. We understand that the heavy traffic going to areas like Legian and Seminyak can be inconvenient at times. Rest assured, we are always looking for ways to improve our guest experience. We hope to have the opportunity to welcome you back to Truntum Kuta Bali in the future and provide you with an even better stay.Thank you again for choosing our hotel.Kind regards,

10/10 – Uitstekend

Valerie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is wonderful. It's close to the beach, shopping, restaurants and massages. There are spa treatments in the hotel, but if you want a lower price, go to the places on the street. The rooms are a nice size and the hotel offers a really nice buffet breakfast. Staff are very nice and helpful.
8 nachten verbleven in februari 2024
Reactie van Lisa - Truntum Kuta Bali op 6 mrt 2024
Dear Valerie, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

8/10 – Goed

Gregory

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were very happy with our stay.
5 nachten verbleven in februari 2024
Reactie van Lisa - Truntum Kuta Bali op 27 feb 2024
Dear Gregory, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

6/10 – Redelijk

Jonathon

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
This is an old run down property. With the ceilings and roofs around the property, especially near the pool, looking like it could collapse at any moment. The price is cheap compared to other hotels. For 1x week stay, it is cheaper than the hard rock hotel 50 metres away , by $400 AUD. I wish I had paid the extra $400 I suppose you get what you pay for.
8 nachten verbleven in februari 2024
Reactie van Lisa - Truntum Kuta Bali op 27 feb 2024
Dear Jonathon, Thank you for your feedback. We are sorry to hear that you were not satisfied with your experience at our property. We appreciate your honesty and will take your suggestions into consideration for future improvements. We strive to provide a comfortable and safe environment for all of our guests and we apologize if we fell short of meeting your expectations. We understand that some aspects of our property may be outdated, but we are constantly working to make necessary upgrades and renovations. We hope you will give us another chance in the future to show you the improvements we have made. Thank you for choosing to stay with us and look forward to welcoming you back. Kind regards,

10/10 – Uitstekend

Allan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We used the discount for food and spa services. It was excellent. We would definitely visit again
5 nachten verbleven in februari 2024
Reactie van Lisa - Truntum Kuta Bali op 27 feb 2024
Dear Allan, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

10/10 – Uitstekend

joel

4 nachten verbleven in februari 2024
Reactie van Lisa - Truntum Kuta Bali op 29 mrt 2024
Dear Joel, Dear Ruth, Thank you so much for your great rating of Truntum Kuta Bali. We are delighted to hear that you have enjoyed your stay with us and that our staff and facilities have met your expectations. We appreciate your loyalty and look forward to welcoming you back again in the future.Kind regards,

8/10 – Goed

Paul

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good but could do better.
We love this hotel and it’s our go to when in Bali. Just one negative and that’s the lack of no smoking areas around the pool. It’s hard enough to get a subbed at the best of times because people leave their towels out and go off for ages, but when you do get one the next thing you know a family of heavy smokers sit next to you and you have to leave because of the stench and the dangers of passive smoking.
7 nachten verbleven in februari 2024
Reactie van Lisa - Truntum Kuta Bali op 27 feb 2024
Dear Paul, Thank you for your feedback and for choosing our hotel as your go-to destination in Bali. We are glad to hear that overall you enjoyed your stay with us.We take your concerns regarding the lack of no smoking areas around the pool seriously and will address this issue with our management team. We apologize for any inconvenience this may have caused you and appreciate your feedback as it helps us to improve our services for all guests.We are committed to providing a comfortable and enjoyable experience for all of our guests and will work towards finding a solution to ensure that everyone can enjoy the pool area without the disturbance of cigarette smoke.Thank you again for taking the time to share your feedback with us. We look forward to welcoming you back to our hotel in the future.Kind regards,

6/10 – Redelijk

Katarina

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Towels and hand towels ,need replacing immediately very bad ,towels are only half the size of normal towel
4 nachten verbleven in februari 2024
Reactie van Lisa - Truntum Kuta Bali op 27 feb 2024
Dear Katarina, We apologize for the inconvenience you experienced with our towels and hand towels. We strive to provide high-quality amenities for our guests, and it is disappointing to hear that we fell short in this instance.Please rest assured that we have taken your feedback seriously and we will be addressing the issue immediately. We will be replacing the towels with ones that are of proper size and meet our standards for guest comfort.Thank you for bringing this to our attention, and we hope you will give us another opportunity to provide you with a better experience in the future. We are looking forward to welcoming you back. Kind regards,

4/10 – Matig

Dennis

Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
not the room
4 nachten verbleven in februari 2024
Reactie van Lisa - Truntum Kuta Bali op 27 feb 2024
Dear Dennis, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

10/10 – Uitstekend

Steven James

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was our second stay with Truntum and loved the easy going clean rooms friendly staff and it’s close to everything
12 nachten verbleven in februari 2024
Reactie van Lisa - Truntum Kuta Bali op 27 feb 2024
Dear Steven James, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind Regard,

10/10 – Uitstekend

Aleksandar

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, good service!
7 nachten verbleven in januari 2024
Reactie van Lisa - Truntum Kuta Bali op 8 feb 2024
Dear Aleksandar, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta Bali exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta Bali every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind regards,