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Beoordelingen van Kuwait Palace Hotel Apartments

2.5 out of 5
Kuwait Palace Hotel Apartments
6 Salem Al Mubarak Street, Salmiya, Hawalli Governorate

Beoordelingen

5,4
Gastenscore: 10 - Uitstekend. 1 van 17 beoordelingen" "
Gastenscore: 8 - Goed. 3 van 17 beoordelingen" "
Gastenscore: 6 - Redelijk. 4 van 17 beoordelingen" "
Gastenscore: 4 - Matig. 7 van 17 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 17 beoordelingen" "

4,8/10

Netheid

6,0/10

Personeel en service

2,8/10

Voorzieningen

3,6/10

Staat van de accommodatie en faciliteiten

5,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

FLAVIA

3 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Nadia

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I would not recommend anyone to stay at Kuwait Palace Hotel. Everything is run down and the amenities are close to none. You would expect at an apartment with a kitchen to have more than 2 plates, 2 forks, one knife and one spoon. I had to buy everything in order to use the one plate hub. There is no dish rack. The first night there was a flood in the bathroom which I had to insist several times to get fixed the next day. I could not take a shower as there was not enough running water for 2 days. The alarm went off almost every hour for the first three days until they fixed it. The new hired cleaning company were given limited supplies to clean and they did not have a vacuum cleaner. The cleaning company do not speak Arabic nor English, so it is difficult to communicate. Management expected me to use an app for translation to! I was given a renovated apartment the second week but the problems remained as the building has a plumbing problem. There are no sheets on the duvet. They expect you to sleep without and when you speak to management they promise everything, but do nothing. I was so happy to leave that place after 2 weeks. An absolute disaster and expensive at that!
14 nachten verbleven in september 2023

4/10 – Matig

Nikole

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Geez, the reception is nicely designed, definitely shows it has time and at least for me it looked like a middle eastern designed hotel so I was excited to experience how different it would be. Love the detailed walls and tiles but boy it needs refurbishing. Floor rags needs replacement, clothe paintings need cleaning, needs good scent in the hallway, needs separate rooms for smoking and non smoking rooms. The chairs and couch smells of cigarettes. No towel in the bathroom?? Good thing is the AC blew cold, the bed is big and pillows are decent. I like the loft upstairs bed, cool design like a tiny home.
2 nachten verbleven in augustus 2023
Reactie van HANUF op 27 aug 2023
Apology, for the inconvenience. you can call the Receptionist for any request on this number100

8/10 – Goed

Joelle

Positief: Netheid, personeel en service
The hotel is located in a beautiful building. Although the hotel is not modern, I found the incredible decoration of the place to be a highlight of my stay. The room was very large and had a fridge, and it was perfect for a quick visit to Kuwait City. The view from the roof is incredible, and I absolutely loved the Persian decor of the lobby and hallways. Would stay again!
1 nacht verbleven in november 2022

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2022

8/10 – Goed

Yasser

Positief: Netheid, personeel en service en comfort kamer
9 nachten verbleven in maart 2022
Reactie van Kuwait palace hotel op 25 apr 2022
thankyou

6/10 – Redelijk

Ahmed

Positief: Netheid, comfort kamer
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
مقبول
مكان رائع بس الفندق قديم وخدمة سيئه
2 nachten verbleven in januari 2020
Reactie van Mr. Ali Alfolly op 1 feb 2020
شكرا للبقاء معنا. نحن نقدر ملاحظاتك!

6/10 – Redelijk

Hassan

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2019
Reactie van Mr.Ali Alfolly op 14 aug 2019
Hello sir what is equations?

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
The property is very old, some the rooms are smelly, the add shoing two kings beds, and we go only one
1 nacht verbleven in juni 2019
Reactie van Mr.Ali Alfolly op 8 jun 2019
we are sorry that you were unhappy,we will work hard to fix the issue that you experienced. thanks for letting us know.

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in maart 2019
Reactie van Ali Alfolly op 31 mrt 2019
we are sorry that you were unhappy,we will work hard to fix the issue that you experienced. thanks for letting us know. Thanks for staying with us. We appreciate your feedback!

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Personeel en service
Autentisk miljø. God beliggenhed. Meget venligt personale.
6 nachten verbleven in februari 2019
Reactie van Mr.Ali Alfolly op 8 mrt 2019
what is the equation?

4/10 – Matig

Brian, New York

Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Great location and boutique style but no towels, bed covers, pillow cases or shower curtains.
1 nacht verbleven in november 2018
Reactie van Mr.Adel elalfy op 18 nov 2018
we are v sorry about your remarks we renew some of our services in the hotel and thanks to you .

2/10 – Ontzettend slecht

Johannes, Frankfurt

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Ohje, it will take me a long time to describe what they need to improve. My conclusion is clear: not a place to spend the night. Under any circumstances.
2 nachten verbleven in november 2018
Reactie van Mr.Adel Elalfy op 15 nov 2018
My partner we renew most of our service and approximately going to finish it . Thank you for your remarks . my best regarding .

4/10 – Matig

Fathy

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2018
Reactie van Mr. Adel Elalfy op 17 nov 2018
My Dear Please tell me what's problem you are complaint to answer your message

4/10 – Matig

Abdullah, Australia

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Dirty room staff not helpful and did not want to know about any problem, I checked out the same day I checked in after speaking with receptionist about my problem but I didn’t get any answers and no refund, I’m very disappointed, And I need someone to look in to this and get back to.
6 nachten verbleven in oktober 2018
Reactie van Mr. Adel Elalfy op 18 nov 2018
my dear you told me that you want leave the hotel because you get invitation from y uncle that is reason thanks to you .

6/10 – Redelijk

ibnalbadia, Dammam

Positief: Netheid
price is v good
1 nacht verbleven in mei 2018
Reactie van mohammed op 3 jun 2018
dear MR. IBNALBADIA thank you for choosing KUWAIT PALACE HOTEL we looking forward to improve our service with fair price we hope to see again soon thanks best regards

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
The pictures look good the place is a dump
3 nachten verbleven in mei 2018
Reactie van mohammed op 24 mei 2018
dear sir \ thank you for giving time to write your review, we are working to improve facility to be as picture, we hope to give us another chance when we complete opening restaurant and renovation, thanks best regards