6/10 – Redelijk
Ine v.
25 sep 2021
Complain
Melanie
We left the apartment clean. Cleaner than we found it on arrival!
We couldn't open the key box. We had the right code, but with no possibility we could open that key box Monday morning. There was no one in the complex to request anything. The apartment complex looked like a kind of horror house, Cold, dark, maze with a terrible stench that made us nauseous.
We left the key in the apartment knowing that the men, who had also been in the apartment the day before, had a key. They entered the apartment that day uninvited to check, she told us. We met them when we returned on Sunday afternoon. We were displeased because they had entered the apartment without asking us anything. We could also see that they had fiddled with key box. There was a different code on the display than the one we had put on it. And they also told that there was no key in the key box. No, we had that key with us, of course. They had no right to enter, because we rented the apartment until Monday.
We immediately reported Monday morning that the keys were inside the apartment.
Immediately it was said that we would have to pay a locksmith because there was no spare key. ‘Strange’ we thought, those men on Sunday had a key. Also, within 15 minutes of our report, we were told that the apartment was not clean. "There were crumbs on the floor, the owner told us.
How can she say that without having a key to open the door??? A locksmith is not there within 15 minutes! And in addition, they could have called those men who had been in our apartment on Sunday. They also had a key.
We do NOT agree to collect any amount from our credit card!!!! We will tell our credit card company this as well.
We think this is a way to collect some extra of money. We don’t like this!
We will never go to this apartment again.
Ine van der Laar
Ine v.
4 nachten verbleven in september 2021