Exterieur

Beoordelingen van Holiday Inn Express La Junta, an IHG Hotel

2.5 out of 5
Holiday Inn Express La Junta, an IHG Hotel
27994 US Highway 50, La Junta, CO

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 293 van 587 beoordelingen" "
Gastenscore: 8 - Goed. 188 van 587 beoordelingen" "
Gastenscore: 6 - Redelijk. 62 van 587 beoordelingen" "
Gastenscore: 4 - Matig. 27 van 587 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 17 van 587 beoordelingen" "

8,8/10

Netheid

9,0/10

Personeel en service

8,2/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Anthony

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

6/10 – Redelijk

Heidi

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
The hotel is being renovated. The ground floor is very dusty. The second floor was not as dusty, but there was a wall air freshener that was used to mask odors. The air freshener gave me a headache so we unplugged it and opened the window. If I had known the hotel was in the middle of renovations I would not have stayed there. There was no warning before booking room.
1 nacht verbleven in april 2024
Reactie van Manager op 4 mei 2024
Hello Heidi,We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will address this with the appropriate teams for further improvement. Our aim is to provide a comfortable environment for all our guests, and we regret if your expectations were not met on this occasion. Thank you for bringing this to our attention.

10/10 – Uitstekend

Patricia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
People were friendly, clean
2 nachten verbleven in april 2024
Reactie van Manager op 30 apr 2024
Hello Patricia,We appreciate your positive feedback regarding our friendly staff and cleanliness standards. Should you have any further comments or suggestions, feel free to reach out to our management team. We hope to welcome you back in the future for another enjoyable stay.

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My home town, just visit family
5 nachten verbleven in april 2024
Reactie van Manager op 26 apr 2024
Hello Michael,We appreciate your feedback regarding your recent stay. Guest satisfaction is very important to us, and we regret to hear that you did not fully enjoy your time with us. Should you wish to discuss your experience further, please do not hesitate to reach out to our management team directly. Your input helps us improve our services for all future guests.

10/10 – Uitstekend

Sean

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was excellent!
1 nacht verbleven in april 2024
Reactie van Manager op 9 apr 2024
Hello Sean,We are delighted to hear that you found our staff to be excellent during your stay. We pride ourselves on providing top-notch service to all our guests. Should you have any further feedback or require assistance, please don't hesitate to contact our management team directly. Thank you for choosing to stay with us!

10/10 – Uitstekend

Lorraine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Manager op 11 apr 2024
Hello Lorraine,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 – Uitstekend

Victoria

2 nachten verbleven in maart 2024
Reactie van Manager op 26 apr 2024
Hello Victoria,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.

8/10 – Goed

Jill, Louisburg

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Under renovation, but making progress. No water cups in fitness center. Clean
1 nacht verbleven in april 2024
Reactie van Manager op 7 apr 2024
Hello Jill,We appreciate your feedback on the ongoing renovations and cleanliness of the hotel. We apologize for any inconvenience regarding the water cups in the fitness center and will address this with our team for improvement. Thank you for choosing to stay with us.

6/10 – Redelijk

Rita

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Under construction
1 nacht verbleven in maart 2024
Reactie van Manager op 4 apr 2024
Hello Rita, We apologize for any inconvenience caused by our current renovation work. Your feedback is valued, and we appreciate your understanding during this enhancement period. Feel free to reach out to management directly with any further concerns.

10/10 – Uitstekend

Kathleen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Manager op 29 mrt 2024
Hello Kathleen,We're thrilled to hear that you enjoyed your stay! We look forward to welcoming you back soon for another wonderful experience.

10/10 – Uitstekend

Jamie

The lady at the front desk was super nice.
1 nacht verbleven in maart 2024
Reactie van Manager op 3 mrt 2024
Hello Jamie,We're pleased to hear that you had a positive interaction with our front desk team. Our staff takes pride in providing exceptional service to all our guests. Your feedback will be shared to ensure continued excellence in customer service. Thank you for sharing your experience with us.

10/10 – Uitstekend

Jessie

Positief: Netheid
1 nacht verbleven in februari 2024
Reactie van Manager op 27 feb 2024
Hello Jessie,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

10/10 – Uitstekend

michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was friendly and very helpful. The room was excellent.
1 nacht verbleven in februari 2024
Reactie van Manager op 24 feb 2024
Hello michael,We are delighted to hear you found our staff friendly and helpful, and that you enjoyed your room during your stay. Your positive feedback is truly appreciated, and we hope to welcome you back in the future.

10/10 – Uitstekend

Amanda

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everyone was very kind and helpful
2 nachten verbleven in februari 2024
Reactie van Manager op 16 feb 2024
Hello Amanda,We appreciate your kind words regarding our helpful and friendly staff. It's always a pleasure to provide exceptional service to our valued guests. If you have any other feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us.

10/10 – Uitstekend

Matthew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Manager op 15 feb 2024
Hello Matthew,We are delighted that you had an excellent stay with us! We appreciate your support and hope to welcome you back soon.

2/10 – Ontzettend slecht

Sammantha

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Manager op 14 feb 2024
Hello Sammantha, We're sorry to hear that you had a less than satisfactory experience during your stay at our hotel. We value your feedback and would appreciate the opportunity to address any specific concerns you may have. Please reach out to us directly so we can discuss your experience in detail.

10/10 – Uitstekend

Dale, Wichita

1 nacht verbleven in februari 2024
Reactie van Manager op 22 mrt 2024
Hello Dale,We are delighted to hear that you enjoyed your stay with us! We would love to welcome you back soon for another fantastic experience.

4/10 – Matig

Katie

Positief: Personeel en service
Negatief: Netheid
I found old dog feces in the room. Overall cleanliness of the room is average.
1 nacht verbleven in januari 2024
Reactie van Manager op 1 feb 2024
Hello Katie, Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused by the presence of dog feces in your room. We value cleanliness and hygiene, and we will address this matter with our housekeeping team to ensure it doesn't happen again in the future. Your feedback is valuable, and we appreciate your understanding as we work towards improving our services.

10/10 – Uitstekend

James

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property is in the process of being upgraded, and is still clean and well kept. Staff was exceptional.
2 nachten verbleven in januari 2024
Reactie van Manager op 17 jan 2024
Hello James,Thank you for your positive feedback on our clean and well-maintained property. We strive to provide excellent service and I'm glad to hear that our staff exceeded your expectations. We appreciate your kind words and hope to welcome you back in the future for an even better experience.

10/10 – Uitstekend

Darin

1 nacht verbleven in januari 2024
Reactie van Manager op 27 jan 2024
Hello Darin,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future!

10/10 – Uitstekend

shawndra

1 nacht verbleven in december 2023
Reactie van Manager op 17 jan 2024
Hello shawndra,Thank you for choosing our hotel for your stay! We are delighted to hear that you had an excellent experience with us. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to contact us. We hope to welcome you back in the future for another fantastic stay.

6/10 – Redelijk

Fabian

Reisde met familie
Positief: Personeel en service, voorzieningen
I appreciate the last minute booking and getting us in for the night. But didn’t realize there was renovations going on. I’m sure the completed rooms were already renovated. We had no problems at all, but there was no lock available for the main door and the smoke detector was unplugged. It did not bother us, but May for others. Overall I would give this location 3/5 stars.
1 nacht verbleven in december 2023
Reactie van Manager op 22 dec 2023
Hello Fabian, Thank you for your feedback on your recent stay. We apologize for any inconvenience caused by the ongoing renovations. While some rooms have already been renovated, we understand your concerns regarding the main door lock and smoke detector. We appreciate your understanding and encourage guests to contact management directly for any issues during their stay. We value your comments and hope to welcome you back for a more enjoyable experience in the future.

10/10 – Uitstekend

Samantha, Denver

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They made fresh cookies for the guests.
1 nacht verbleven in november 2023
Reactie van Manager op 29 nov 2023
Hello Samantha,Thank you for sharing your feedback! We are glad to hear that you enjoyed our freshly baked cookies. It's always our aim to provide a warm and welcoming experience for our guests. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.

6/10 – Redelijk

Scot

Zakenreiziger
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
This property is under construction and while i had a new room there were several things that were not completed.
1 nacht verbleven in november 2023
Reactie van Manager op 24 nov 2023
Hello Scot,Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. Please be assured that we are actively working on improving our property. We hope to welcome you back in the future to showcase the improvements we have made.

10/10 – Uitstekend

Kristy

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Hotel in La Junta
Great hotel. Our room was newly remodeled and everything was fresh and clean. House keeping is friendly and helpful. Front staff is great. Andrew in the breakfast are is funny and friendly. Great breakfast choices. Thank you for a great stay.
4 nachten verbleven in november 2023
Reactie van Manager op 21 nov 2023
Hello Kristy,Thank you for taking the time to share your positive experience at our hotel. We're delighted to hear that you enjoyed our newly remodeled room and found everything fresh and clean. It's also great to know that our housekeeping and front staff were friendly and helpful during your stay. We will be sure to pass along your kind words to Andrew in the breakfast area. We appreciate your feedback and hope to welcome you back again in the future.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service
Ok
The staff was very friendly. The room was clean but there were holes in the bathroom and the sheer window curtain had a big tear in it. The heater was extremely noisy and the bed wasn't very comfortable. Was really disappointed that the pool and hot tub were under renovation. No where did it say that in the hotel description. Thought the price was too high for what was provided. Breakfast was OK.
1 nacht verbleven in oktober 2023
Reactie van Manager op 30 okt 2023
Dear Guest,Thank you for your recent stay and for taking the time to provide feedback. We appreciate your kind words about our friendly staff. We apologize for any inconvenience you experienced with the room. Our team will address the issues mentioned to ensure a better experience for future guests. We apologize for any confusion regarding the pool and hot tub renovation. We appreciate your valuable feedback, and hope to have the opportunity to serve you better in the future.

4/10 – Matig

Andrew

1 nacht verbleven in oktober 2023
Reactie van Manager op 27 okt 2023
Hello Andrew,Thank you for your positive rating! We appreciate your feedback and look forward to hosting you again soon.

8/10 – Goed

Andrew

1 nacht verbleven in oktober 2023
Reactie van Manager op 24 okt 2023
Hello Andrew,Thank you for your feedback! We appreciate your positive review. We hope to welcome you back again soon.

10/10 – Uitstekend

INGRID

Reisde met familie
Positief: Netheid, personeel en service
Had two rooms located on opposite sides of the hotel. We both felt that the hotel was very noisy: the frig in the room was noisy, the a/c was loud, and the outside noise: highway and train noises. Did not get a good night's sleep.
1 nacht verbleven in oktober 2023
Reactie van Manager op 22 okt 2023
Hello INGRID,We apologize for the inconvenience caused by the noise in your rooms. Please rest assured that we will look into this matter and address it accordingly to enhance our guests' comfort. Thank you for bringing this to our attention.

10/10 – Uitstekend

Rafael, Denver

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great staff.
1 nacht verbleven in oktober 2023
Reactie van Manager op 21 okt 2023
Hello Rafael,Thank you! We're glad to hear that you had a positive experience with our staff.

10/10 – Uitstekend

Kathy, Hayes

Reisde met partner
Room was very comfortable
1 nacht verbleven in oktober 2023
Reactie van Manager op 18 okt 2023
Hi Kathy,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

10/10 – Uitstekend

Patricia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Manager op 18 okt 2023
Hello Patricia,Thank you for your exceptional rating! We are thrilled to have exceeded your expectations and look forward to hosting you again in the future.

10/10 – Uitstekend

Les

1 nacht verbleven in oktober 2023
Reactie van Manager op 4 nov 2023
Hello Les,Thank you for leaving us a 5-star review! We are thrilled to hear that you enjoyed your stay with us. We pride ourselves on delivering exceptional service and creating memorable experiences for our guests. We appreciate your kind words and hope to welcome you back in the future for another fantastic stay.

10/10 – Uitstekend

Robert, LEES SUMMIT

1 nacht verbleven in oktober 2023
Reactie van Manager op 4 nov 2023
Hello Robert,Thank you for leaving us a fantastic review! We are delighted to hear that your experience at our hotel was top-notch. Our team is committed to providing exceptional service and ensuring our guests have a memorable stay. Should you have any future travel plans, we would be thrilled to welcome you back to our hotel.

10/10 – Uitstekend

David, Kirkwood

Reisde met partner
Positief: Voorzieningen
The hotel is being renovated, so a lot of areas are partially completed, but our room was completely finished. The main hall ways were under construction, but were well cleaned in general. This is a nice hotel, and will be very nice when completed. The breakfast was typical, and the staff was excellent. I would stay there again.
1 nacht verbleven in september 2023
Reactie van Manager op 3 okt 2023
Hi David,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 – Uitstekend

Andres

1 nacht verbleven in september 2023
Reactie van Manager op 18 okt 2023
Hello Andres,We apologize for the inconvenience caused during your stay. Can you please provide us with more details so we can address the issue? Thank you for your feedback.

10/10 – Uitstekend

MATT

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The entire staff was fantastic from check-in to check-out! Monica and Tara were amazing helping keep our 2yr old happy during breakfast as they kept up with everything else they had to do. They helped solidify the stay as one of a kind!
1 nacht verbleven in september 2023
Reactie van Manager op 26 sep 2023
Hello MATT ,Thank you very much for this feedback. It means a lot to us and gives us the motivation to uphold our quality services. It would be a pleasure to host you again.

10/10 – Uitstekend

Terry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Manager op 23 sep 2023
Hello Terry,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 – Uitstekend

Angela

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
End of our trip
This holiday inn was under renovation but that did not interfere with the service, room was clean and comfortable and breakfast was great, the servers were very personable and helpful.
1 nacht verbleven in september 2023
Reactie van Manager op 21 sep 2023
Hi Angela,Our primary aim is to give you a comfortable and accommodating experience, and we are incredibly pleased to hear of our success in this ambition. Thank you for your kind comments and review regarding our high standards of hospitality, and we are glad you loved the breakfast services. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!

10/10 – Uitstekend

Kevin

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good stay but we wish the pool was functional, one reason we stay there. I think a discount is necessary when they remove accommodations.
3 nachten verbleven in augustus 2023
Reactie van Manager op 7 sep 2023
Hi Kevin,Thank you so much for your feedback! We will be sure to share this with our Team and look forward to welcoming you back.

10/10 – Uitstekend

Marilynne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in augustus 2023
Reactie van Manager op 2 sep 2023
Hello Marilynne,Thank you for being a valued guest and for providing us the feedback regarding our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 – Uitstekend

Cynthia

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything as noted about survey.
2 nachten verbleven in augustus 2023
Reactie van Manager op 2 sep 2023
Hello Cynthia,Thank you for sharing your experience with us. We appreciate the input referring to our hotel. We hope to see you again in the future. Thank you for your valuable business.

10/10 – Uitstekend

Lonnie

1 nacht verbleven in juli 2023
Reactie van Manager op 2 sep 2023
Hello Lonnie,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 – Uitstekend

Sharon

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Manager op 1 sep 2023
Hello Sharon,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

6/10 – Redelijk

Catherine

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2023
Reactie van Manager op 31 aug 2023
Hello Catherine,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 – Uitstekend

John, Mounds

Reisde met familie
Will never book through Travelocity again- the property was okay, not a Hilton more like Comfort Inn. But great staff, decent breakfast, great breakfast staff- they were the bright spot. Little things lead to a 3 star/average. Slippery tub, little maintenance issues- broken tile here, mold in the caulk there, dirty foot smell to the room upon first entry…great people though.
1 nacht verbleven in augustus 2023
Reactie van Manager op 8 sep 2023
Hello John,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

2/10 – Ontzettend slecht

Michael

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Night mgr was polite and helpful
1 nacht verbleven in augustus 2023
Reactie van Manager op 30 aug 2023
Hello Michael, Thank you very much for this feedback. It means a lot to us and gives us the motivation to uphold our quality services. It would be a pleasure to host you again.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent Stay
The staff at the Holiday Inn Express were friendly, courteous, professional and very helpful. The outside surrounding area was not so pleasant, however, I think that was due to current construction. My overall opinion is that our stay was terrific.
1 nacht verbleven in augustus 2023
Reactie van Manager op 19 aug 2023
Dear Guest,It means so much to have earned your business. We appreciate the feedback regarding our staff and comments about our area. We hope to someday have another opportunity to host your stay.

10/10 – Uitstekend

Tim, Ottawa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This hotel had the friendliest staff we experienced during our vacation. Clean room, good continental breakfast.
1 nacht verbleven in augustus 2023
Reactie van Manager op 10 aug 2023
Hello Tim,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our staff and your comments about our breakfast. We hope to see you again to deliver you with a 5 star experience.

10/10 – Uitstekend

Kay

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It's close proximity to Highway 50. Nice accomodations and well kept. A comfortable stay.
2 nachten verbleven in juli 2023
Reactie van Manager op 9 aug 2023
Hi Kay,Thank you for the wonderful review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you again for choosing to be a guest with us. We look forward to your next stay.