Thank you for sharing your comments during your stay with us. We rely on guest feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon.

We would like to take this opportunity to apologize for the disappointment you experienced. Even though, your feedback does reflect what actually transpired at check-in and the condition of the room. All guests are very important to us and everything possible is done by our team to ensure that our guests feel as special and valued as they are. Your interest and concern are much appreciated, and we hope to have the privilege of welcoming you back soon.Kind Regards.

We appreciate your feedback. We look forward to welcoming you back.

Thank you for taking the time to share with us your positive feedback after your recent stay with us at Montana Residence.Guest feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you to Montana Residence again soon.

Guests' perceptions of the service they receive whilst staying with us at Montana Residence is the only true yardstick we have for measuring whether or not we have met their expectations. We would, therefore, like to thank you for taking the time to share your comments with us during your stay. I can assure you that your comments will be used constructively to maintain and improve, where necessary, our service levels and facilities. The inconvenience which you experienced throughout your stay is most definitely not the standard we strive to achieve. Please be assured that your comments have been addressed in detail with the relevant management and staff.

We appreciate your valued feedback, many thanks for staying with us at The Montana Residence Ikeja. We look forward to welcoming you and your lovely family back soon.

Thanks for staying with us, we look forward to welcoming you back.

Dear Esteemed Guest,I refer to the comments you kindly shared with during your stay with us. We wish to assure you that your feedback about your service experience at Montana Residence Ikeja is viewed in a serious light. Please accept my sincere apologies for the inconvenience that was caused to you during your stay regarding the one-inch ramp for disabled access on our corridor. I confirm therefore that your concerns have been noted as we are conducting a review of the incidence via our CCTV camera in order to address and take corrective action. Guest feedback is imperative for us to ensure whether or not we are meeting and exceeding our guests' expectations. We need to know when we have done right, but more importantly, when we have done wrong! Your feedback has therefore been truly invaluable to us. Should you require any further assistance from our side, please do not hesitate to contact me.Yours sincerely,AKINTOLA DARAMOLAGeneral Manager

Dear Esteemed Guest,I refer to the comments you kindly shared with during your stay with us. We wish to assure you that your feedback about your service experience at Montana Residence Ikeja is viewed in a serious light. Please accept my sincere apologies for the inconvenience that was caused to you during your stay regarding the one-inch ramp for disabled access on our corridor. I confirm therefore that your concerns have been noted as we are conducting a review of the incidence via our CCTV camera in order to address and take corrective action. Guest feedback is imperative for us to ensure whether or not we are meeting and exceeding our guests' expectations. We need to know when we have done right, but more importantly, when we have done wrong! Your feedback has therefore been truly invaluable to us. Should you require any further assistance from our side, please do not hesitate to contact me.Yours sincerely,AKINTOLA DARAMOLAGeneral Manager

Many thanks for your review, very much appreciated.

We thank you for sharing your positive experience. We look forward to welcoming you back at The Montana Residence Ikeja.

Thank you for taking the time to share your comments with us during your recent stay with us. Meeting and exceeding guests' expectations can only be achieved through efficient and friendly, personalized service. Your comments, together with the others we receive, are being analyzed and will be instrumental in helping us to maintain and improve, where necessary, our standards of service and facilities.

Guest feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated. The inconvenience which you experienced regarding our towel menu is definitely not the standard we strive to achieve. Please be assured that your comments have been addressed in detail as we hope to welcome you back soon.

Thanks for your feedback, very much appreciated.

Thank you for taking the time to share your comments with us during your recent stay at Montana Residence Ikeja. Meeting and exceeding guests' expectations can only be achieved through efficient and friendly, personalised service. Your comments, together with the others we receive, are being analysed and will be instrumental in helping us to maintain and improve, where necessary, our standards of service and facilities. Please accept my sincere apologies for any disappointment you experienced as a result of slow check-in (which was caused by your same day arrival booking received after hours), housekeeping/maintenance and your overall service experience. Your feedback certainly does not reflect the high standard of service that we at Montana Residence Ikeja are usually proud to offer. We confirm therefore that your comments have been addressed and action has been taken to rectify the problem areas. We hope that you will be staying with us again soon. We should welcome another opportunity to show you Montana Residence at its best, and we look forward to hearing from you. Thank you

Thank you for taking the time to inform us about your comments after your recent stay at Montana Residence. Your feedback is highly valued and will be used constructively to maintain and improve, where necessary, our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback regarding dirty room, staff attitude and room amenities by no means reflects the high standard of quality and service that Montana Residence is usually proud to offer. I confirm therefore that I have investigated your comments in a serious light and taken action to rectify the shortcomings. Your feedback is imperative for us to ensure that our GUESTS’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence. Your interest and concern are much appreciated, and we hope to have the privilege of welcoming you to Montana Residence in the near future. Best regards, Montana

Thank you very much for the feedback.

Many thanks for your feedback. We look forward to welcoming you back.