Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was very clean.
I was more than happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We have stayed at Maui Kaanapali Villas over 20 times and this visit was the worst of them all.The Good Other than a dirty bath towel hanging in the bathroom, the unit was clean, well decorated, had new appliances, and had a comfortable bed...great bones.The property is located close to the beach, and the condo is in a quiet location.The BadWe arrived on Maui early and couldn’t check in until 4PM...no problem. We were told that we would be called when we could get in the room, but we were in the condo for over an hour when we received a message letting us know that our room was ready? We were also never told by staff that the small pool near the condo was closed due to a fallen tree. The pool never opened, and the lanai was unusable due to tree trimming work.The room was warmer than outside when we entered, but we figured the AC had been off. We could only wish. After 2 days of enduring the heat, we called the management company, who arranged to have onsite maintenance check the AC. A maintenance person stopped by and said “This is the best it’s going to get. My hands are tied. The unit was not designed to cool two levels.” He suggested we turn OFF the loft ceiling fan? The management company told us they would arrange to have an AC company respond, but no one responded.The condo lacks basic amenities like a cookie sheet, foil, ice trays or salt & pepper. We had to buy ice. Wifi is included in the $25/day fee but it never worked. Being a beach destination, the condo has NO beach equipment and did NOT feel welcoming, unlike other condos. There were more locked cabinets than any unit we have rented. Even their washer/dryer was locked away.I highly recommend Maui Kaanapali Villas as a location but I would not recommend this condo. It seemed like what should be a partner relationship between condo owner and onsite staff is more like an adversarial relationship. We did