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Beoordelingen van Best Western Plus Lake Elsinore Inn & Suites

2.5 out of 5
Best Western Plus Lake Elsinore Inn & Suites
31781 Casino Drive, Lake Elsinore, CA

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 507 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 290 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 87 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 50 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 66 van 1000 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

8,2/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

DeErrol

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Sonia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Samuel, Everett

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice facility and very clean throughout building. Very nice and courteous employees!
6 nachten verbleven in april 2024

8/10 – Goed

Lewis, Bullhead City

Positief: Netheid, staat van de accommodatie en faciliteiten
Everything is fine 🙂
1 nacht verbleven in april 2024
Reactie van BW Plus Lake Elsinore op 10 apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Uitstekend

DeErrol

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great!
1 nacht verbleven in april 2024
Reactie van BW Plus Lake Elsinore op 10 apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 – Goed

Cheryl

Positief: Personeel en service
1 nacht verbleven in maart 2024
Reactie van BW Plus Lake Elsinore op 10 apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Uitstekend

Toni, Valencia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff is the most amazing part of this property. Breakfast was really good. I am thankful for the staff.
1 nacht verbleven in maart 2024
Reactie van BW Plus Lake Elsinore op 10 apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Uitstekend

Amy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van BW Plus Lake Elsinore op 10 apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 – Ontzettend slecht

Lethia, Stockton

2 nachten verbleven in maart 2024
Reactie van BW Plus Lake Elsinore op 10 apr 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 – Goed

Ignacio

1 nacht verbleven in maart 2024
Reactie van BW Plus Lake Elsinore op 10 apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Uitstekend

Theodore

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staffs. Generous breakfast options. Nice room.
1 nacht verbleven in maart 2024
Reactie van BW Plus Lake Elsinore op 10 apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 – Goed

Yuli

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I like
1 nacht verbleven in maart 2024
Reactie van BW Plus Lake Elsinore op 13 apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 – Matig

Victor

Negatief: Staat van de accommodatie en faciliteiten
The remote control never worked on the first room they gave us, moved us to a different room and remote controller along with the bathroom fan was not working. Room keys deactivated every time.
2 nachten verbleven in februari 2024
Reactie van ap op 4 mrt 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. I will have maintenance take a look at fan and remote

2/10 – Ontzettend slecht

Angelica, Dinuba

1 nacht verbleven in februari 2024
Reactie van Best Western plus op 24 mrt 2024
Sorry for your experience at our hotel.

10/10 – Uitstekend

Linda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to freeway
1 nacht verbleven in februari 2024
Reactie van BW Plus Lake Elsinore op 13 apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Uitstekend

Linda, Ramona

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was clean with good furniture. The breakfast was awesome! It was much more than you normally expect from a continental breakfast. The breakfast staff were also helpful and very nice. They stood by to constantly clean the area or to refill items. Great place to stay!
4 nachten verbleven in januari 2024
Reactie van BW Plus Lake Elsinore op 13 apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Uitstekend

Paul

Very nice and clean, good breakfast, nice location
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Stephanie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Knowledge
They were friendly and full of local knowledge.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Michelle

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024

8/10 – Goed

Timothy

Reisde met familie
Positief: Voorzieningen
The deep soaking tub is really just a regular tub
1 nacht verbleven in februari 2024

8/10 – Goed

Joe

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice atmosphere and quality staff.
3 nachten verbleven in januari 2024

8/10 – Goed

Stephanie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Michelle

Reisde met familie
Positief: Netheid, personeel en service
Overall our stay was perfectly fine. I did use the gym and it was smelly and not inviting at all. Outside the property it could be spruced up a bit as well. Staff were all super friendly and our room was always very clean!
5 nachten verbleven in januari 2024

6/10 – Redelijk

Pauline

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was fine but we had ordered a room with 2 beds but we got a bed and a pull out couch. We asked for earlier check-in at first the staff said no but then they changed their minds
1 nacht verbleven in februari 2024

2/10 – Ontzettend slecht

Reyna

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Dirty walls
This hotel is run down and old. The walls were very dirty with stains layered on as if they haven’t been wiped in a very long time. Best western used to be a nice chain to stay at but I will never again stay at this chain again.
1 nacht verbleven in februari 2024
Reactie van AP op 5 feb 2024
n behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 – Uitstekend

Lori

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

6/10 – Redelijk

Kent, Lansing

Reisde met familie en kleine kinderen
Start the hot tub 45 min before you use it, and start it every 15 min. It was cold when we arrived so could've use it that evening, was able to use it in the morning
1 nacht verbleven in december 2023

8/10 – Goed

RACHEL

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The view from our 3rd floor window was amazing. We could see the Coastal Range. Driving up to the property, we could see Lake Elsinore, as well. Housekeeping did an excellent job. A big shout out to Virginia who is at your service in the breakfast area. She is warm, welcoming, makes sure the guests have everything they need, ensures all breakfast items are topped up at all times. Fantastic service! The only issues were a constant beeping noise in the lobby which they were trying to get fixed and the smell of pot which the repair guys were smoking so the smell was always in the hallway and elevators. Not very inviting to guests who arrive. There should be a policy in place to keep up the standard of the hotel.
6 nachten verbleven in januari 2024

2/10 – Ontzettend slecht

Beto

1 nacht verbleven in januari 2024
Reactie van ap op 8 jan 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide superior customer service. I am sorry we were not able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.

2/10 – Ontzettend slecht

Beto

1 nacht verbleven in januari 2024
Reactie van ap op 8 jan 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide superior customer service. I am sorry we were not able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.

10/10 – Uitstekend

Robert

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Need a roomm was super clean and comfy
1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

Carlos, Lake elsinore

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bad service I forgot personal items in the hotel room. When I went back to get them, front desk personnel didnt do anything about it instead just gave me attitude and was rude. They kept my personal items.
1 nacht verbleven in december 2023
Reactie van Management op 3 jan 2024
I do apologize for how front desk treated you. I will speak to the front desk about their attitude. Theresa did find your boots the next morning and contacted you in the morning.

10/10 – Uitstekend

Francisca

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Todo excelente
3 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Jacqueline

5 nachten verbleven in december 2023
Reactie van Management op 3 jan 2024
Hello Jacqueline you did not stay at this hotel. Your reservation is a no show

10/10 – Uitstekend

Andrea

1 nacht verbleven in december 2023

10/10 – Uitstekend

Margie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Christmas night stay
We stayed on Christmas night after attending a family gathering. Our room was very large and comfortable. We enjoyed a breakfast the next morning before heading for home. The breakfast consisted of scrambled eggs, diced potatoes and sausages. There were also pancakes and waffles that were available to be made along with cereals, fruit, bagels, muffins coffee, tea and juice. Our one night stay was very comfortable.
1 nacht verbleven in december 2023
Reactie van Management op 3 jan 2024
Thank you for taking time to write this review. We are glad you enjoyed your stay.

10/10 – Uitstekend

Christian

1 nacht verbleven in december 2023

10/10 – Uitstekend

DeErrol

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service and breakfast!
1 nacht verbleven in december 2023

8/10 – Goed

Kay, Lake Havasu City

Reisde met partner
1 nacht verbleven in december 2023

10/10 – Uitstekend

karen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice place, convenient location, close to 15.
Nice place to stay, centrally located in the south Elsinore area. Room was nice except two lamps didn’t work in my room, I imagine bulbs were burnt out. Decent sized fridge and microwave in room. Complimentary breakfast was good, extra snacks to go was nice. Friendly staff, I’ll stay here again when in the area.
1 nacht verbleven in december 2023

8/10 – Goed

RC

Reisde met familie
Positief: Personeel en service, voorzieningen
Negatief: Netheid
The Spa tub in the room and the free breakfast were definately the highlights..however there was a faint "smell" inside the room and the turntable inside the microwave was very dirty with food encrusted on it.
2 nachten verbleven in december 2023

8/10 – Goed

Jamal

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice Comfortable Room
1 nacht verbleven in december 2023

8/10 – Goed

Lourdes

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our stay was good and helpful staff. Only issue we had was some electrical outlets not working
1 nacht verbleven in november 2023

10/10 – Uitstekend

Jacqueline

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff wad very helpful. The property was neat and clean
1 nacht verbleven in november 2023

10/10 – Uitstekend

DeErrol

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay 👌
1 nacht verbleven in november 2023

8/10 – Goed

Patty

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023

10/10 – Uitstekend

Ashley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy access… everyone me was nice… great breakfast!
1 nacht verbleven in november 2023

8/10 – Goed

Diane

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I haven't been to a Best Western in several years, but was very impressed with the welcoming lobby, staff and the room was very nice and comfortable.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Angela

7 nachten verbleven in november 2023

8/10 – Goed

Tracy

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Friendly and helpful staff. Sheets has stains in them, management should replace these sheets more often.
2 nachten verbleven in november 2023