Zwembad

Beoordelingen van Best Western Plus Irvine Spectrum Hotel

2.5 out of 5
Best Western Plus Irvine Spectrum Hotel
23192 Lake Center Dr, Lake Forest, CA

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 485 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 255 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 127 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 65 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 68 van 1000 beoordelingen" "

8,2/10

Netheid

8,4/10

Personeel en service

8,0/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Melissa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

6/10 – Redelijk

Meredith

Zakenreiziger
Positief: Personeel en service
Things were a bit outdated, old and didn’t work. The lobby area was great, they offered 24/7 coffee and hot chocolate which was nice. The room size was great. It was just the frustration with what appeared to be lack of care in with the condition of the shower nozzle, outlets not working, ac vent hanging down, the windows in ability to close or lock properly.
3 nachten verbleven in april 2024
Reactie van Rp op 15 apr 2024
We value your opinions, apologize for any inconvenience you experienced, and hope to have you return when we've made improvements.

10/10 – Uitstekend

Sarah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Rp op 15 apr 2024
We appreciate your excellent rating following your recent visit to Best Western Plus in Irvine spectrum, We look forward to welcoming you back for another enjoyable stay.

10/10 – Uitstekend

Miguel Angel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Costo beneficio bueno
5 nachten verbleven in maart 2024
Reactie van Rp op 15 apr 2024
Thank you for your high praise for Best Western plus We're delighted that you had a pleasant stay and that you're considering returning. We look forward to your next visit. Safe travels!

8/10 – Goed

Catherine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We liked the usage of space! The only complaint was that we slept poorly, as the pillows and bed were uncomfortable. Not that this fact bothered us, but you need to mention it on your listing when things are not available, such as the pool. Some people like to swim for exercise, yes, even in the cold.
1 nacht verbleven in maart 2024
Reactie van BW Plus Irvine Spectrum op 28 mrt 2024
Hello Catherine!Thank you so much for writing a review on our property, you time is greatly appreciated. We are glad to hear you enjoyed your stay for the most part. I apologize that the pillows and bed were not as comfortable for you, we are working on updating and renovating our property soon to ensure proper comfortability! As for the pool, I apologize it wasn't available during your stay, we've been a bit delayed in reopening it because the City of Health has been rescheduling our appointment dates. We are working on updating the amenities on our website. Thank you so much for your feedback and have a great rest of your day!

8/10 – Goed

Lia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy check in process. Room was big & cleanliness met our standards. Only thing was my child found a box of condoms on the floor when we arrived. Not sure if housekeeping was moving too quickly to not see it as it was in the living room corner. Beds were a bit hard and pillows were small. During our stay the tub backed up. Had to plunge it & pulled out a ton of hair. Complimentary breakfast was great! Had a big variety and kept us full. Despite the minor mishaps, we would definitely be back if we visit Irvine again.
2 nachten verbleven in maart 2024
Reactie van Rp op 27 mrt 2024
We appreciate your stay and the experience you shared, Paul. We hope to see you again so we can continue to be of greater service. apologize for any inconvenience.

10/10 – Uitstekend

Kathleen

Reisde met een groep, Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were welcoming and the property/room were clean. The free parking was an added plus. There were some signs of wear and tear but this did not detract from the rating. The internet is very slow. I had my dog with me but the sign in questionnaire did not address this. They noticed when I was going to my room. I obviously was not trying to hide my dog but they should put this on their form. I gladly paid the pet fee.
2 nachten verbleven in maart 2024
Reactie van Rp op 27 mrt 2024
Thank you for staying with us at Best western Plus We really appreciate your feedback, I really recommend that you revise the website as pet charges is mentioned on the website. Hope you enjoyed the allover stay and wish to see you again soon.

6/10 – Redelijk

Maria

Reisde met een groep, Zakenreiziger, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen
Negatief: Personeel en service
Pool was closed for repairs, and I was not notified. When I arrived the older worker at check in was very rude because my kids were complaining that the pool was closed and he kept saying, "I can just cancel what do you want to do." I had just traveled with two children, and it was 7pm I was not going to cancel but geez show a little more compassion. I explained that I had my entire soccer team staying here the weekend for a tournament that I coach. Again, "what do you want to do" I won't be staying here again.
2 nachten verbleven in maart 2024
Reactie van Rp op 21 mrt 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 – Uitstekend

Ellie

2 nachten verbleven in maart 2024
Reactie van Rp op 17 mrt 2024
Thank you for staying with us. Hope we will seeing you again.

8/10 – Goed

Dwayne

Positief: Netheid, personeel en service
4 nachten verbleven in maart 2024
Reactie van Rp op 27 mrt 2024
Thank you for your feedback, we really appreciate your time, hope to see you again to serve you again.

4/10 – Matig

Joaquin

Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Rp op 27 mrt 2024
We're sorry to hear that your visit did not go as planned. We sincerely regret any inconvenience or frustration caused and would welcome another opportunity to win your business.

10/10 – Uitstekend

Johnnie

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed with our 4 kids for 3 nights and will definitely be coming back. The only hiccup was our fridge wasn’t working and they immediately brought us a new one. Great service, great stay!
3 nachten verbleven in maart 2024
Reactie van Rp op 27 mrt 2024
Hi there, Johnnie We look forward to seeing you again and appreciate you taking the time to tell us about your experience.

2/10 – Ontzettend slecht

Mark

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Tried to stay here with my family for a night away from home. After showing up, we found that the pool was down for repairs (the main reason we booked the place). We politely asked to cancel the stay and get a refund. The desk made it seem like no problem, but when our booking site called to finalize the refund, Best Western refused and said the ticket is non-refundable. This place is a scam and squeezes each customer for anything they can. Even if their core amenities are down and they don’t let the public know. Stay away from this place, tons of better hotels and the same or better pricing. We stayed right down the road and it was much better than this place.
1 nacht verbleven in maart 2024
Reactie van BW Plus Irvine Spectrum Team op 12 mrt 2024
Hello Mark!Thank you for taking the time to rate and review our property. We apologize for the inconvenience of the pool being closed. We do repairs on the spa facility during the winter, since there isn't much demand for the pool, but because of the rain we haven't been able to get the city to go through a health and safety inspection of the facilities. We have no problem issuing a refund on our end, but since you booked your reservation through expedia and paid through the third party they would be the ones to refund your card.Thank you so much and have a great day!

6/10 – Redelijk

ENRIQUE

Reisde met familie
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Old property - beds had flat sheet instead of a fitted so it would slip. No extra blankets and we were cold. Was clean
2 nachten verbleven in maart 2024
Reactie van Rp op 7 mrt 2024
We are sorry for any inconveniences we caused you while you were here. You can be confident that your feedback will enable us to raise the standard of the overall experience we provide to visitors. Sincerely, we hope to see you again soon so you can evaluate our progress.

10/10 – Uitstekend

Richard

Positief: Netheid, personeel en service
1 nacht verbleven in februari 2024
Reactie van Rp op 7 mrt 2024
Hello Mr. Richard , I appreciate your wonderful review. We are overjoyed that you had a great time and that our staff was able to leave you with many fond memories of your stay.

10/10 – Uitstekend

Scott

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient to job location
1 nacht verbleven in februari 2024
Reactie van Rp op 6 mrt 2024
Thank You so much for staying with us.

6/10 – Redelijk

Amber

1 nacht verbleven in februari 2024
Reactie van Rp op 27 mrt 2024
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Christopher

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great staff
2 nachten verbleven in februari 2024
Reactie van Rita op 26 feb 2024
We sincerely appreciate you informing us of our progress. We are so happy to hear that you had a great time and we hope to see you again soon!

10/10 – Uitstekend

Adrienne Michelle

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room was very spacious
1 nacht verbleven in februari 2024
Reactie van Rita op 26 feb 2024
We sincerely appreciate you taking the time to provide us with feedback. Please let us know if there is anything we can do to better. We sincerely hope to see you shortly!

10/10 – Uitstekend

Linda

Great value
1 nacht verbleven in februari 2024
Reactie van Rita op 26 feb 2024
We really hope to see you again soon and are so happy to hear that you had a great stay! Thank you so much for your feedback.

8/10 – Goed

Carey Lee

Reisde met een groep
Positief: Netheid, voorzieningen
Would have been great to know that pool and hot tub were not operational.
2 nachten verbleven in februari 2024
Reactie van Rita op 22 feb 2024
Hello , Carey Lee I apologize for any trouble this may have caused. The pool is going to open shortly. I sincerely hope you will come back and give us another opportunity to be of service.

10/10 – Uitstekend

Teena

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everybody at this hotel is so accommodating and serving. The rooms are spotless. The complimentary breakfast is very good. But the staff is what makes this hotel what it is
2 nachten verbleven in februari 2024
Reactie van Rita op 11 feb 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Uitstekend

Ramon

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff. Excellent hot breakfast made to order, as well as the usual self serve waffles, yogurt, and breadings. Covered self parking. Love the room is suite style. Would come back!
3 nachten verbleven in februari 2024
Reactie van Rita op 5 feb 2024
We are delighted to hear that you had a great time and that you thought our accommodations were nice and tidy. We hope to meet up with you soon!

6/10 – Redelijk

Michael

I’d stay again for a night passing through.
1 nacht verbleven in januari 2024
Reactie van Rita op 5 feb 2024
Thank you for your great review, hope to see you again soon.

10/10 – Uitstekend

Alicia Beatriz

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Me encanto
3 nachten verbleven in augustus 2023
Reactie van Rita op 5 feb 2024
Muchas gracias por tus comentarios, realmente lo apreciamos.

8/10 – Goed

WAEL, Redmond

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in januari 2024
Reactie van Rita op 4 feb 2024
We are so glad to hear you enjoyed your stay, if there is anything we may do to improve please feel free to let us know. We hope to see you again soon!

8/10 – Goed

Juan

2 nachten verbleven in januari 2024
Reactie van Rp op 27 mrt 2024
Hello Juan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 – Uitstekend

Amin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Rita op 4 feb 2024
We are so glad to hear you enjoyed your stay, we hope to see you again soon!

8/10 – Goed

Katrine

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room - Clean, spacious Breakfast/Food-awesome (my niece wouldn't shut up about the coffee machine at the lobby, she loved that thing) Exceeded expectation for the price we paid
3 nachten verbleven in januari 2024
Reactie van Rp op 25 jan 2024
We appreciate your positive review of our hotel. We hope to see you again soon and are happy that you had a great time during your visit.

8/10 – Goed

Linda

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in januari 2024
Reactie van Rp op 18 jan 2024
Thank you so much for your feedback , we look forward to seeing you again.

10/10 – Uitstekend

Kevin

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Well maintained facilities, well trained and personable staff and a full-hot breakfast to start your day. Will return for my quarterly visit to the area.
1 nacht verbleven in januari 2024
Reactie van Rita op 17 jan 2024
We are thrilled to hear that you had a great time and that our services and staff made you feel comfortable while visiting a place far from home. We hope to meet up with you soon!

10/10 – Uitstekend

Jamal

3 nachten verbleven in januari 2024
Reactie van Rita op 18 jan 2024
We appreciate your effort in rating our property. On your next visit, we hope to see you again!

10/10 – Uitstekend

Javie

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Rita op 18 jan 2024
We appreciate you sharing your thoughts on your most recent visit to our hotel. It was our joy to welcome you, and we are all looking forward to having you once more when you come to visit.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Highly recommend!
The entire staff from the front desk to the cook during breakfast were very helpful and friendly. Hotel was clean. Excellent hotel. We will be definitely be stay here again.
2 nachten verbleven in januari 2024
Reactie van Rita op 18 jan 2024
Hello There, We appreciate you taking the time to comment on your most recent experience staying at our hotel. Glad you had a good time with us, that's for sure. We're hoping to see you soon.

10/10 – Uitstekend

Roberto

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Rita op 18 jan 2024
Hello , I value your opinions very much! We go above and beyond to make sure our visitors are comfortable. We look forward to seeing you again soon!

6/10 – Redelijk

TARUN, ALISO VIEJO

1 nacht verbleven in januari 2024
Reactie van Rita op 18 jan 2024
We value the time you have taken to share your thoughts about your most recent visit to our hotel. I'm glad you enjoyed yourself with us, without a doubt. We hope to see you shortly.

10/10 – Uitstekend

Toshio

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Rita op 12 jan 2024
Thank you so much your feedback.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Magnífico hotel. Buena ubicación y habitación ok
4 nachten verbleven in december 2023
Reactie van Rita op 9 jan 2024
We are appreciative of your presence. Thank you so much for your kind remarks. We're hoping to see you soon.

6/10 – Redelijk

Nayelli Alejandra

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van Rita op 9 jan 2024
We are grateful that you took the time to provide feedback regarding your most recent visit to our hotel. Glad you had a good time with us, that's for sure. We're hoping to see you soon.

10/10 – Uitstekend

ALICIA

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Rita op 9 jan 2024
We value the feedback you provided regarding your most recent stay at our hotel. We were delighted to have you visit, and we can't wait to see you again when you return.

10/10 – Uitstekend

Neyosa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean, quiet, safe
1 nacht verbleven in december 2023
Reactie van Rita op 9 jan 2024
We are grateful that you took the time to provide feedback regarding your most recent visit to our hotel. Glad you had a good time with us, that's for sure. We're hoping to see you soon.

8/10 – Goed

Wookil

2 nachten verbleven in januari 2024
Reactie van Rita op 9 jan 2024
I sincerely appreciate your kind remarks. We're excited to see you once more.

10/10 – Uitstekend

Roberto

2 nachten verbleven in december 2023
Reactie van Rita op 23 jan 2024
Thank you for taking the time to complete our guest satisfaction survey. Thank you for your valued feedback and we hope to serve you again.

10/10 – Uitstekend

federico

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Room service and breakfast workers are so polite and professionals .
3 nachten verbleven in december 2023
Reactie van Rita op 5 feb 2024
Hello Federico, Thank you for taking the time to share this experience with us, we value our customers' feedback for helping us to keep improving our service.

6/10 – Redelijk

John

Negatief: Netheid
Over priced
Pool and hot tub closed
1 nacht verbleven in december 2023
Reactie van Rita op 18 jan 2024
Thank You for staying with us.

10/10 – Uitstekend

Jenny

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
3 nachten verbleven in december 2023
Reactie van Rita op 17 jan 2024
We are so glad to hear you enjoyed your stay, we hope to see you again soon!

8/10 – Goed

Charles

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good
Clean. Needs minor cosmetics work. Comfy beds. Good breakfast & service. Friendly staff.
2 nachten verbleven in december 2023
Reactie van Rita op 4 feb 2024
We are so glad to hear you enjoyed your stay and found our facilities clean and welcoming. We hope to see you again soon!

6/10 – Redelijk

Crystal

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Rita op 1 jan 2024
Hello Crystal, please I am grateful that you took the time to talk about your experience. In order to better serve you and make sure you have a better experience the next time, we value your feedback.

4/10 – Matig

Abdelrahman

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms are really old and not remodeled or renovated. Pool was drained. Sleeping sofa was so old and you can barely sleep on it.
5 nachten verbleven in december 2023
Reactie van Rita op 1 jan 2024
Details like these are extremely important to us so we know what we can do to make it better the next time. We appreciate you taking the time to share this experience with us, Abdelrahman. We hope to see you again to further enhance your experience, but in the meantime, please don't hesitate to contact us if you have any more ideas.

4/10 – Matig

richard

Reisde met familie
Positief: Netheid
It would have been nice to have some notice ahead of arrival that the pool and hot tub were under renovation. The mattress in our room was worn out and very uncomfortable.
6 nachten verbleven in december 2023
Reactie van Rita op 1 jan 2024
Firstly, I want to express my gratitude for staying with us. We value your time and effort in providing feedback on our service levels through the survey. I'm sorry to hear that your visit did not go as planned. The property management will take a look at your comments. Hopefully, I'll see you soon.