Barbecue/picknickplaats

Beoordelingen van Comfort Suites Lake Geneva East

2.5 out of 5
Comfort Suites Lake Geneva East
300 E Main St, Lake Geneva, WI

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 588 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 268 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 79 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 35 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 33 van 1003 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Marcel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice front desk employee. Good swimming pool.
1 nacht verbleven in april 2024
Reactie van Stephanie Zuniga- GM op 30 apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Stephanie ZunigaGeneral Manger

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2019
Reactie van Kirsten op 26 nov 2019
Thank you for taking the time to review our hotel. If there is anything we can do to make your next stay with us sweeter, please don't hesitate to let one of our amazing staff members know :) We hope to see you the next time you're in the Lake Geneva area!

2/10 – Ontzettend slecht

Laura

Positief: Personeel en service
Negatief: Netheid
2 nachten verbleven in april 2024
Reactie van Stephanie Zuniga- Genral Manager op 30 apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

10/10 – Uitstekend

Angie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect stay
1 nacht verbleven in april 2024
Reactie van Stephanie Zuniga op 30 apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

10/10 – Uitstekend

Erin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The woman who checked us in was AMAZING AND KIND. I wish I got her name to put her in this review!! Best place to stay if going to Lake Geneva for the weekend
1 nacht verbleven in april 2024
Reactie van Stephanie Zuniga- GM op 30 apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.We sincerely appreciate and value your feedback. Looks like Jasmine checked you in! I am very excited to share this with her!Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

6/10 – Redelijk

Rebecca

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was located close to downtown Lake Geneva, so it was convenient. The people above the room from us were very loud and obnoxious, which did not make it a relaxing stay at all. However, the manager was very accommodating towards making us happy.
2 nachten verbleven in april 2024
Reactie van Stephanie- General Manager op 22 apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

10/10 – Uitstekend

Andrea

Reisde met partner
Great staff
1 nacht verbleven in april 2024
Reactie van Stephanie- General Manager op 22 apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

8/10 – Goed

Lidia

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Not luxury but nice and clean. The pool was under maintenance.
2 nachten verbleven in maart 2024
Reactie van Stephanie- General Manager op 18 apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

10/10 – Uitstekend

Cory

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Stephanie- General Manager op 11 apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

10/10 – Uitstekend

Deborah, Chicago

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was perfect. Wish we could use the pool but it was spring break and was full of kids so that was only down side.
3 nachten verbleven in maart 2024
Reactie van Stephanie- General Manager op 9 apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

10/10 – Uitstekend

Frank

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Stephanie- General Manager op 9 apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

8/10 – Goed

Krista

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast was one of the best complimentary breakfasts we have had for a hotel!
1 nacht verbleven in april 2024
Reactie van Stephanie Zuniga- General Manager op 6 apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.We sincerely appreciate and value your feedback. I am so excited to hear you enjoyed the breakfast and can't wait to share this with staff! Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

10/10 – Uitstekend

Cory

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean, great service and staff, all around awesome experience
3 nachten verbleven in maart 2024
Reactie van Stephanie Zuniga- General Manager op 6 apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.We sincerely appreciate and value your feedback. Thank you for the kind words, I am excited to share this with staff!Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

8/10 – Goed

Tania

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid
Very close to the down town area!
3 nachten verbleven in maart 2024
Reactie van Stephanie Zuniga- General Manager op 6 apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback is important to us. Happy to hear you got to enjoy downtown! Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

10/10 – Uitstekend

Rich

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place for a daily to stay nice and quiet
2 nachten verbleven in maart 2024
Reactie van Stephanie- General Manager op 1 apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.We sincerely appreciate and value your feedback.Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

10/10 – Uitstekend

Kate

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great value
1 nacht verbleven in maart 2024
Reactie van Stephanie- General Manager op 1 apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback is important to us.Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

8/10 – Goed

simmi

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cleanliness
4 nachten verbleven in maart 2024
Reactie van Stephanie- General Manager op 30 mrt 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.We sincerely appreciate and value your feedback.Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

6/10 – Redelijk

Latoya

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
I chose to end our stay early because there were a couple things that didn’t work during our stay, the main thing was the hot tub closed
3 nachten verbleven in maart 2024
Reactie van Stephanie- General Manager op 28 mrt 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback is important to us. The hot tub was under renovation however it was completed and open the day that you decided to leave. Early check out of the reservation with no charge was approved, we hope to have you guys here at a different time. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

10/10 – Uitstekend

Elizabeth

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We all had a great time in Lake Geneva and this was a nice place to stay at.
1 nacht verbleven in maart 2024
Reactie van Stephanie- General Manager op 27 mrt 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

10/10 – Uitstekend

Steven

1 nacht verbleven in maart 2024
Reactie van Stephanie Zuniga- General Manager op 6 apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

8/10 – Goed

Shelby

Reisde met een groep
Positief: Netheid, personeel en service
Not safe to walk to downtown Lake Geneva. Rugged furniture in hotel rooms not very appealing design in room. Lobby looked to be redone. Breakfast was not something we could eat due to dietary restrictions. Consider dairy free and gluten free options.
1 nacht verbleven in maart 2024
Reactie van Stephanie- General Manager op 11 mrt 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

6/10 – Redelijk

Jairo A

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
No need.
1 nacht verbleven in maart 2024
Reactie van Stephanie- General Manager op 11 mrt 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

10/10 – Uitstekend

Bryson

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great experience
1 nacht verbleven in maart 2024
Reactie van Stephanie- General Manager op 11 mrt 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

10/10 – Uitstekend

ArtDeco

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice clean place with comfortable beds
1 nacht verbleven in maart 2024
Reactie van Stephanie- General Manager op 4 mrt 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.We sincerely appreciate and value your feedback.Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

10/10 – Uitstekend

Brandi

1 nacht verbleven in februari 2024
Reactie van Stephanie- General Manager op 21 mrt 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

6/10 – Redelijk

Bj

Reisde met familie
Positief: Netheid, personeel en service
Hot tub out of order
1 nacht verbleven in februari 2024
Reactie van Stephanie- General Manager op 26 feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback about is important to us. We are renovating our Hot Tub for a better experience for our guests, We do apologize for any inconvenience during your stay.Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

10/10 – Uitstekend

Keith

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and maintained. staff was super friendly and the room was very spacious for the price.
1 nacht verbleven in februari 2024
Reactie van Stephanie- General Manager op 26 feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

10/10 – Uitstekend

Karen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice hot tub. Perfect for after skiing 10 miles away at Alpine
2 nachten verbleven in februari 2024
Reactie van Stephanie- General Manager op 24 feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback about is important to us.Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

10/10 – Uitstekend

Ralph

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great
2 nachten verbleven in februari 2024
Reactie van Stephanie- General Manager op 21 feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.We sincerely appreciate and value your feedback as a guest.Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

4/10 – Matig

Michelle

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Overall I felt the hotel was just below average at best .. the room was clean but the sheets needed to be changed bc there was blood stains on the comforters im sure washed yes but stained the other bed had a few stains as well that’s just disgusting - the microwave was very ancient - no water was ever provided except I believe at bf! But I never saw it - Which let me say this- was very below average some muffins some bread on Friday morning no orange juice no milks other than a small pitcher for cereal, waffle maker and some eggs and very limited weird bacon that was broken into smaller pieces - I think the juice machine did not work as well. Coffee was outside the breakfast room.- the next day it was the same but the juice maker only had apple juice and a flavored water. There was no bacon when we went there and the girl ended up making some sausage to go with the eggs after we told her there was no bacon. Took 20 mins .: it was 10am at most - the 3rd day the same thing no juice or juice machine.. like nothing other then oj or coffee to drink and the sausage was empty as well - it was such a sad example of saying u provide breakfast and the bed stains it wasn’t a great experience- We were hoping we found a good hotel with comfort suites .
3 nachten verbleven in februari 2024
Reactie van General Manager op 19 feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I apologize for the inconvenience you had during your stay, I will be following up with staff with these concerns of the condition of the room. The breakfast I will also look into, we were very busy and we did have an order come in over the weekend for breakfast items, I will look this over with staff as well.Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,

2/10 – Ontzettend slecht

Gina

Positief: Netheid, personeel en service
1 nacht verbleven in februari 2024
Reactie van Stephanie- General Manager op 21 feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

10/10 – Uitstekend

Selena

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good location
2 nachten verbleven in december 2023
Reactie van Stephanie- General Manager op 19 feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

10/10 – Uitstekend

cecilia

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
very nice hotel
1 nacht verbleven in februari 2024
Reactie van Stephanie- General Manager op 16 feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

10/10 – Uitstekend

Carlota, orland park

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All nice amenities
2 nachten verbleven in februari 2024
Reactie van Stephanie- General Manager op 16 feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

10/10 – Uitstekend

Misty

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front desk staff was amazing! Very helpful. Made my trip so enjoyable.
1 nacht verbleven in februari 2024
Reactie van Stephanie- General Manager op 14 feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

8/10 – Goed

Jody

Reisde met partner
Positief: Netheid, personeel en service
Location is great being close to downtown
2 nachten verbleven in februari 2024
Reactie van Stephanie- General Manager op 14 feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

10/10 – Uitstekend

Maria

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything is amazing
1 nacht verbleven in februari 2024
Reactie van Stephanie- General Manager op 12 feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

8/10 – Goed

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Stephanie- General Manager op 6 feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

2/10 – Ontzettend slecht

Gregory

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
First room i was given had a wad of chewed gum on top the alarm clock, empty beer can behind the dresser, dirt on the beds and couch, empty asprin box on the foor, second room we were given in exchange for the frist room, had a stained mattress, chips on the floor beside and behind the couch, front desk service was extremely rude and made it seem like I was a inconvenience for asking for a clean room!!
1 nacht verbleven in februari 2024
Reactie van General Manager op 5 feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.On behalf of our entire team, I would like to apologize for failing to exceed your expectations.When front desk received the call of the concerns of the room we actually still had housekeeping staff here at 730pm and did send them to the room right away, HSK did report back to the front desk that some things were missed and may be better to move you to a different room, front desk called you back in the room and did apologize and get you all moved right away. Staff tried to accommodate and correct these concerns right away, we apologize for the inconvenience you had during your stay. These concerns will be followed up with staff members right away.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Sincerely,

6/10 – Redelijk

William

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Everything was great- bed comfortable, quiet, easy to access; however our bathroom was terrible. There was large clumps of dirt all over the shower and sink. With everything else ready to go- towels, soaps, etc- means that the dirt was intentionally left.
1 nacht verbleven in januari 2024
Reactie van Stephanie- General Manager op 1 feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.On behalf of our entire team, I would like to apologize for failing to exceed your expectations, I will follow up with staff about these concerns right away.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Sincerely,

8/10 – Goed

Sean

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Stephanie- General Manager op 5 feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

2/10 – Ontzettend slecht

Marcos

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
What I didn’t like was that the man/ woman working in the front desk not only charge my card $15 for 3 beers after i paid cash but still told me they wouldn’t charge my card because i paid cash
1 nacht verbleven in januari 2024
Reactie van Stephanie- General Manager op 30 jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. This was brought to my attention right away, as soon as I was in the office I did get to take a look, it was posted in the wrong folio in error, this has been address with staff and we do apologize for the inconvenience this caused you. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Stephanie ZunigaGeneral Manger

10/10 – Uitstekend

Domenica, Itasca

1 nacht verbleven in januari 2024
Reactie van Stephanie- General Manager op 21 mrt 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

6/10 – Redelijk

mark

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Poor plan
We went with a wedding party and they ran out of the rooms we had reserved
1 nacht verbleven in januari 2024
Reactie van Stephanie- General Manager op 30 jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We didn't run out of rooms, unfortunately we had a maintenance issue with a few rooms, we are following up with staff to make sure we take care of the guest in a better manner if these concerns are approached. We apologize for the inconvenience with your stay. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Stephanie ZunigaGeneral Manger

10/10 – Uitstekend

Mary

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely stay
The pool area was perfect for the kids. Nice breakfast and we were glad it was available early in the morning. Nice fireplace and lounging area. Would recommend for a family stay!
1 nacht verbleven in januari 2024
Reactie van Stephanie- General Manager op 30 jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Stephanie ZunigaGeneral Manger

10/10 – Uitstekend

Linda

Reisde met familie
Positief: Netheid
1 nacht verbleven in januari 2024
Reactie van Stephanie- General Manager op 24 jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

10/10 – Uitstekend

GENARO

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
weekend getaway
very good place to stay at the pool area is kid friendly which made our stay excellent.. and the staff is very friendly.
1 nacht verbleven in januari 2024
Reactie van Stephanie- General Manager op 24 jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Stephanie ZunigaGeneral Manger

10/10 – Uitstekend

Kathryn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Stephanie- General Manager op 22 jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Stephanie ZunigaGeneral Manger

2/10 – Ontzettend slecht

Brianna

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed here from December 31- January 1st 2024. It was the worse experience my family has ever had. The room was so dirty. There was a huge period blood and urine stain on the pull out couch. There was no one working at the front desk once we checked in. There was a promised hot Continental breakfast which was one reason we booked it so we could wake up on the new year to hot breakfast. There was no one at the front desk so we could tell them about the disgusting stains on the pull out our 11 year old child was supposed to sleep on. He had to sleep onto the couch portion.
Reactie van Stephanie- General Manager op 22 jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We are looking into these concerns of the room right away with staff. We did have breakfast available however we did make sure guests were aware of the limited choices we had for breakfast so we as a company can show that we appreciate our staff everyday for all the hard work they do. We believe everyone should have time with their friends & family’s for the holidays. However we do apologize for the inconvenience this caused during your stay with us.. Your satisfaction is important to us as a valued.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,

6/10 – Redelijk

Sara, Weston

Reisde met partner
Negatief: Personeel en service, voorzieningen
The back door sidewalk was full of snow. The breakfast was mediocre at best. There were no hot items only waffles. Very limited choices. Coffee was cold. The floor in the room was uneven. There was a large hole cut in the wall under the sink in the bathroom to access the hot tub in the room. The bed was very comfortable, the sheets were soft and the pillows were amazing.
2 nachten verbleven in januari 2024
Reactie van Stephanie- General Manager op 22 jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We are looking into these concerns with staff about the room and breakfast. Your satisfaction is important to us as a valued.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Stephanie ZunigaGeneral Manger