4/10 – Matig
Malissa
Reisde met familie
12 aug 2025
Positief: Personeel en service
Negatief: Netheid, voorzieningen
I didnt like that the room was so outdated. I was able to see other rooms and found they were upgraded. Didn't understand why i payed more money for a non-updated room. I was furious. I asked the hotel ckerk and i was told rooms were being renovated but why didnt i receive one of those rooms. My room carpet had stains, there were even stains at the entry door before entering the room. The bathroom shower made noise n i couldn't take a relaxing shower. The air conditioner was loud when it came on. I had my elderly mom with me and our room seemed like literally a mile from the lobby. I had to get a wheel chair to get her to our room. Another thing i was told we could not use the outdoor pool because of rain the previous day. The day we were checking out i wanted to use the pool there was no rain in sight and myselself and other guest were told it would be closed until 12pm. I paid fir access to the pool and should have had it but was denied. Our key cards would not work. Again, we spoke to front desk and were given the reason from rain the oreviius day. Honestly i would like all my money returned. I felt for the a.ount of $652 dollars for 2 nights, i was robbed. I will be reaching out to corporate on this matter as well. Also i have pics of the room i stayed.
Malissa
2 nachten verbleven in augustus 2025
