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Beoordelingen van Hudson Valley 9w Motel

2 out of 5
Hudson Valley 9w Motel
1808 Ulster Ave, Lake Katrine, NY

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 19 van 35 beoordelingen" "
Gastenscore: 8 - Goed. 5 van 35 beoordelingen" "
Gastenscore: 6 - Redelijk. 7 van 35 beoordelingen" "
Gastenscore: 4 - Matig. 2 van 35 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 35 beoordelingen" "

9,0/10

Netheid

8,6/10

Personeel en service

6,8/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Ann

Negatief: Netheid, personeel en service
Don't walk on the tile floor of the room in bare feet! I don't see a way to share a picture, but I noticed after walking around my soles were black. Figured it had to be the floor, so I took a wet towel and rubbed it over one of the tiles. Black dirt showed on the towel. I didn't shower so can't comment on the bathroom, and the bed was clean and comfortable. I showed the proprietor the problem.She was unsympathetic. She argued with me it was dirt tracked in after the last cleaning. No, it was pervasive, every single tile, obviously there for a long time. The floor needed hand scrubbing. Also an alert for mobility-impaired people--the step from the parking lot to the motel sidewalk is HUGE. I can usually manuver without a cane, but had to use one to get up and down this outside step. Also the $50 cash deposit was just weird. Never again.
Reactie van Jing op 4 mei 2024
Hi Ann. Hi, Thanks so much for letting us know about your concerns. We’re sorry that we failed to make your visit as enjoyable as it could have been. Cleanliness and hygiene are two of our highest priorities, and we take feedback like this very seriously. I’ve spoken with the cleaning team member to review our cleaning procedures and to make sure this doesn’t happen again.I'm sorry to hear that cash deposit did not meet your expectations, but it is part of the policy for the non-smoking room to make sure people are not smoking in the room and it will be fully refunded when you check out. If you wish to discuss your experience in more detail, please get in touch with me by email at 9wmotel@gmail.com

10/10 – Uitstekend

Aidan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Jing op 19 feb 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

6/10 – Redelijk

Richard

Negatief: Comfort kamer
Just a place to put my head down
Bed was a bit uncomfortable. Also was not a fan of the fifty dollar cash deposit
1 nacht verbleven in november 2023
Reactie van Jing op 18 dec 2023
Hi Richard, Thank you for taking the time to share your feedback. All of our beds are new and can be adjusted anytime. I'm sorry to hear that cash deposit did not meet your expectations, but it is part of the policy here and it will be refunded when you check out.

10/10 – Uitstekend

Jennifer

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Small & very clean room, just what we needed for a single night stay in the area.
1 nacht verbleven in december 2023
Reactie van Jing op 5 dec 2023
Hi Jennifer. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 – Uitstekend

Stacy

1 nacht verbleven in november 2023
Reactie van Jing op 18 dec 2023
Hi Stacy. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

6/10 – Redelijk

Bernie

Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The room was nice, but not convenient. No end tables at bed and not a table to eat on, There were people actually living there also . I didn't like that
9 nachten verbleven in november 2023
Reactie van Jing op 6 dec 2023
Hi Bernie. Thank you so much for your review. Every customer’s opinion matters to us as we are continually striving to improve our service. We would be even more grateful if you could contact us to let us know what we could do to make your experience better.Merry Christmas- Management

10/10 – Uitstekend

Susan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great economical no frills place to sleep.
The motel room was very clean. The managers were friendly and helpful.
1 nacht verbleven in november 2023
Reactie van Jing op 14 nov 2023
Hi Susan. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 – Uitstekend

Taylor

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean, quiet, and no-nonsense. Would stay again.
2 nachten verbleven in oktober 2023
Reactie van Jing op 3 nov 2023
Hi Taylor. Thank you for your feedback. I am looking forward to having you again as guest .We appreciate your business.

10/10 – Uitstekend

Vanessa

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice stay
Great stay. EXTREMELY clean. Friendly service. Would book again.
2 nachten verbleven in oktober 2023
Reactie van Jing op 3 nov 2023
Hi Vanessa. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

6/10 – Redelijk

FORRESTER

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
If you need a quiet place to sleep, this motel is not your choice. It’s on the side of road 9-W, the traffic is quite heavy, even in the night. You also can hear train whistles during the night.
1 nacht verbleven in oktober 2023
Reactie van Jing op 22 okt 2023
Thank you for taking the time to share your feedback with us. We are sorry to hear you were disappointed with your stay because of the sound of the train whistle, however this is common problem in many hotels/motels in Kingston and Hudson Valley area. We are doing our best to reduce the noise from the train. We would love to hear some additional feedback about how we could improve our service even more.

6/10 – Redelijk

Jane

Positief: Netheid
2 nachten verbleven in oktober 2023
Reactie van Jing op 14 okt 2023
Hi Jane. Thank you for taking the time to review your stay with us. I am very pleased to hear that. I am looking forward to see you again .

6/10 – Redelijk

Suzanne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
If all you need is a bed to sleep in and a shower, this is bang for buck. But that's all.
1 nacht verbleven in september 2023
Reactie van Jing op 26 sep 2023
We're glad that you were satisfied with your visit and would love to hear some additional feedback about how we could improve our service even more

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten
It was fine. Room is decent and clean. Not especially comfortable, but totally ok. Requested $50 cash deposit on check in was off-putting.
1 nacht verbleven in september 2023
Reactie van Jing op 26 sep 2023
Thank you for taking the time to share your feedback. I'm glad you found our room is decent and clean. However, I'm sorry to hear that cash deposit did not meet your expectations, but it is part of the policy here and it will be refunded when you check out.

10/10 – Uitstekend

Kenneth

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice stay. Simple basic place to get a room. Looks to be recently updated. Nice lady at front desk. Would stay again
1 nacht verbleven in september 2023
Reactie van Jing op 21 sep 2023
Hi Kenneth, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. I am looking forward to see you again.

8/10 – Goed

Jonathan

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean. Room could use some decoration to brighten it up, but good basic motel.
1 nacht verbleven in september 2023
Reactie van Jing op 19 sep 2023
Hi Jonathan. Thanks for your review . I am happy that you enjoyed your stay. We are planning to decorate the room. Thanks for your recommendation, it is very important to us.we are looking forward to see you again as guests.

8/10 – Goed

Shepard

1 nacht verbleven in september 2023
Reactie van Jing op 14 sep 2023
Hi Shepard. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 – Uitstekend

CHRISTOPHER

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A surprisingly great experience.
When booking an older, small motel like this one, a person should never expect too much. I stay ay such places frequently, as i care more about price and location than luxurious accommodations. I use motels to get a few short hours of sleep. I don't have the need for anything more than a bed, honestly. So, when I booked this place, the only real concern I had possibly bedbugs, and maybe the AC wouldn't work. Nothing else would really affect. However, i must say i was pleasantly surprised by my stay here. I was greeted by a very nice couple, whom i wouldn't be surprised to find out were new owners of the establishment. I really think they care about thr place and their customers. Obviously, i did not explore any room but my own, but my room could be considered to be "like new" for the most part. New AC, new fridge, new microwave, new mattresses, new bedframes. You could quite literally smell the "new" in the room. The giant flat screen TV still had the protective plastic film on the edges, and was a bigger TV than i usually have in much more expensive hotels. Now, is the place absolutely flawless? No. It's probably existed since the 1950s, judging by the the old sign by the road. Paris Hilton would not likely be impressed, but any normal person who would book a motel like this one is bound to be impressed by quality of the rooms and the management. I recommend it highly to anyone needing a place in the area.
1 nacht verbleven in september 2023
Reactie van Jing op 5 sep 2023
Hi Christopher. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. I hope your next stay and just around the corner. Call us if there is anything we can help you with. We appreciate your business.

10/10 – Uitstekend

Manissa

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They were nice and accommodating. It was clean, quiet, and a peaceful stay! Definitely planning on booking again when back in or near Lake Katrine!
1 nacht verbleven in augustus 2023
Reactie van Jing op 29 aug 2023
Hi Manissa. Thank you for your review and for choosing our motel.I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our motel.

10/10 – Uitstekend

James

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean
1 nacht verbleven in augustus 2023
Reactie van Jing op 20 aug 2023
Hi James. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us!

10/10 – Uitstekend

Ellyn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023
Reactie van Jing op 16 aug 2023
Hi Ellyn. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 – Goed

Karl

Positief: Netheid, personeel en service
Good location near Kingston-Rhinebeck Bridge. Basic accomodations: toilet, shower and sink; "college" refrigerator; large, flat-screen TV; small counter-top microwave; AC; and 2 standard beds (soft mattress, small pillows). Open recessed "closet", no hangers or drawers. Set back from main road (9W). Windows front and rear. Mostly fast food eateries in the area. No food services on site or within walking distance. No noise issues.
2 nachten verbleven in augustus 2023
Reactie van Jing op 6 aug 2023
Hi Karl. Thank you for taking the time to review your stay with us. We are looking forward to see you again.

10/10 – Uitstekend

David

1 nacht verbleven in juli 2023
Reactie van Jing op 2 aug 2023
Hi David. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

10/10 – Uitstekend

Hugh

1 nacht verbleven in juli 2023
Reactie van Jing op 16 aug 2023
Hi Hugh. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

10/10 – Uitstekend

Brian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van jing op 25 jul 2023
Thank you for your review and for choosing our motel. I am happy that you enjoyed your stay and I am looking forward to having you again as a guest in our motel.

8/10 – Goed

Arnold

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van Jing op 23 jul 2023
Hi Arnold. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 – Goed

Marie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The lady that was at the desk very sweet made you feel welcome nice"
2 nachten verbleven in juli 2023
Reactie van Jing op 23 jul 2023
Hi Marie. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

10/10 – Uitstekend

Kelly

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten
This little motel is standard basic motel on the outside, but if you're looking for a clean and affordable place to sleep, this is it. VERY clean and family owned. No icky plastic bedding; a soft cotton quilt, and the bathroom is newly renovated. Good cable TV and wifi, which is important if you're not going out.
1 nacht verbleven in juli 2023
Reactie van Jing op 10 jul 2023
Hi Kelly,Thank your for your review. We glad that you enjoyed your stay in our motel. We are looking forward to having you again as a guest in our motel.

10/10 – Uitstekend

Carolyn

2 nachten verbleven in juli 2023
Reactie van Jing op 23 jul 2023
Hi Carolyn. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

4/10 – Matig

John

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023
Reactie van Jing op 23 jul 2023
Hi John,Thank you for taking the time to leave a review. May I know why you gave a two star review? Thank you again.

10/10 – Uitstekend

elwood

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Exceptionally competent and courteous staff. Really aimed to please.
1 nacht verbleven in juni 2023
Reactie van Jing op 27 jun 2023
Hi Elwood,Thank you for sharing your feedback. We glad you enjoyed your stay here at our hotel. We are looking forward to see you again.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Never even checked in
1 nacht verbleven in juni 2023
Reactie van Jing op 27 jun 2023
Hi there, Thank you for taking the time to share your feedback. We are truly sorry your experience was not to your satisfaction. We hope you will consider giving us another chance to prove that we can provide excellent customer service next time. If you have additional questions please don’t hesitate to contact us again.

2/10 – Ontzettend slecht

Jeanne A.

You failed to set up my scheduled stay. I HAD NO ROOM. Had to find another motel.
1 nacht verbleven in juni 2023
Reactie van Jing op 27 jun 2023
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the inconvenience caused during your stay. However I have recommended a friend’s hotel, which is 7 minutes away from our hotel. I will have a manager team member reaching out to you if you have additional questions. Have a good day.

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice and respectful people
1 nacht verbleven in mei 2023
Reactie van Jing op 21 jun 2023
Hi Mark,Thank you for your positive review, we glad you enjoyed your stay at our hotel. Hope to see you again in the near future! Best,Jing