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Beoordelingen van New Lanark Self-Catering Waterhouses

3.5 out of 5
New Lanark Self-Catering Waterhouses
Mill 1, New Lanark Mill Hotel, Lanark, Scotland

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 2 van 4 beoordelingen" "
Gastenscore: 8 - Goed. 2 van 4 beoordelingen" "
Gastenscore: 6 - Redelijk. 0 van 4 beoordelingen" "
Gastenscore: 4 - Matig. 0 van 4 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 0 van 4 beoordelingen" "

9,4/10

Netheid

6,8/10

Personeel en service

8,0/10

Staat van de accommodatie en faciliteiten

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

6 nachten verbleven in januari 2020

8/10 – Goed

Lisa

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in november 2019
Reactie van Peter (Interim Hotel Manager) op 26 nov 2019
Many thanks for you kind review which has been shared with all concerned.

10/10 – Uitstekend

barry

Reisde met een groep
Positief: Netheid, comfort kamer
3 nachten verbleven in oktober 2019
Reactie van Peter (Interim Hotel Manager) op 26 nov 2019
Many thanks for you excellent review which has been shared with all concerned.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Good experience apart from being charged twice !
Waterhouse lovely clean & comfortable . Poor phone signal & no WI-FI a disadvantage . Despite prepaying by credit card got bill at checkout . Explained to receptionist who checked and confirmed prepayment . Was horrified to see next evening I was charged again for our stay . Immediately contacted hotel who suggested I ring next morning . Next morning I commenced the lengthy process of trying to get my money back ! Despite 5 phone calls I never got a call back as promised each time . Excuses were ‘busy’ ‘not available ‘ etc etc Eventually after 2 days my credit card was reimbursed .I was very disappointed with the process regarding billing mistakes . No call from hotel management to apologize . Despite its star rating an establishment is rated according to their processes when things go wrong . Clearly I was disappointed with my experience . Don’t promise a call back when you have no intention of doing so !
3 nachten verbleven in augustus 2019