Dear KeShawna,Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your feedback, and are thrilled to hear you had a wonderful experience with us. We do hope to see you again the next time your travels bring you to the area. Thank you!

Dear John,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

Dear Jacqueline,Thank you for taking the time to share your thoughts on your recent stay with us! We appreciate you taking the time to share your feedback and are thrilled to hear you had a wonderful stay with us! Congratulations on your grad, we hope they had a wonderful celebration!

Dear Olga,Thank you for taking the time to share your feedback on your recent stay with us. We appreciate you taking your time to share your thoughts and will be sure to pass them along to our team. We do hope to see you again the next time your travels bring you to the area.

Dear John, Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate you taking the time to share your feedback, and will be sure to pass your thoughts along to our management team! We do hope to see you again the next time your travels bring you to the West Lansing area.

Dear Martha, Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate you taking your time to share your feedback with us, and will be sure to share your thoughts on breakfast with our leadership team. We do hope to see you back the next time your travels bring you to the area.

Dear Jordan, Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your feedback and will ensure to share your kind words with our leadership team! We hope to welcome you back the next time your travels bring you to the area!

Dear Jordan, Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your feedback and will ensure to share your thoughts with our leadership team! We hope to welcome you back the next time your travels bring you to the area!

Dear Russell,Thank you for taking the time to share your thoughts on your recent stay with us. We are sorry to hear that your stay did not meet your expectations, and do hope to see you again so we can enhance your experience.

Dear Nick,Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your feedback and are happy to hear that you thoroughly enjoyed your stay with us. We hope to see you back the next time your travels bring you to the area!

Dear Paul,Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your feedback and do hope to see you again the next time your travels bring you to West Lansing.

Dear Christopher,Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate you taking the time to share your feedback with us, and are pleased to hear that your stay exceeded your expectations!We hope to see you the next time your travels bring you to West Lansing.

Dear Esmeralda,I am very sorry to hear about the cleanliness issues you faced during our stay. I have notified our renovation team of the issues you faced to ensure that they do not happen again. We do hope to see you again the next time your travels bring you to West Lansing.

Dear Chelsea,Thank you for taking your time to share your feedback on your recent stay with us. We are sorry that your stay with us did not meet your standards. We do hope to see you again so we can make your next stay better.

Dear Lauren,Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your feedback and hope to see you again the next time your travels bring you to West Lansing.

Dear Kristy,Thank you for taking the time to share your thoughts on your recent stay with us. The cheer tournament was a delight to host, and we are happy to hear you had a wonderful stay with us. We do hope to see you again the next time your travels bring you to West Lansing!

Dear Christopher,Thank you for taking the time to share your thoughts on your recent stay with us. We are happy to see you had an excellent stay with us, and do thank you for choosing to stay with us. We appreciate the feedback, and do hope to see you again the next time your travels bring you to West Lansing!

Dear Sandra,Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate you taking the time to share your feedback with us, and hope to see you back the next time your travels bring you to West Lansing.

Dear Keri,Thank you for taking the time to share your thoughts on your recent stay with us. We are happy to hear that you had a wonderful experience with our staff, and do hope to see you again the next time your travels bring you to West Lansing.

Dear Brian,Thank you for taking the time to share your thoughts on your recent stay with us. We are happy to hear you enjoyed the updates and our breakfast! We hope to see you the next time your travels bring you to West Lansing.

Der Bernice,I am very sorry to hear that we were unable to meet your expectations during your recent stay with us. I would like to let you know that these were isolated incidents that you experienced here at our property. We are taking measures to ensure that stays like this do not happen again. We do hope to see you again the next time your travels bring you to West Lansing.

Dear Simone,Thank you for taking the time to share your feedback on your recent stay with us. We are happy to hear you had an amazing stay with us, and hope to see you the next time your travels bring you to West Lansing!

Dear Shonlyn,Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate the feedback, and do hope to see you again the next time your travels bring you to West Lansing so we can make your stay exceptional!

Dear Christina,Thank you for taking the time to share your thoughts on your recent stay with us. I am sorry to hear that you experienced these cleanliness issues during your stay, and will be sure to address this with our leadership team to ensure that issues like this do not happen again. We do hope to see you again in the future!

Dear Stacy,Thank you for taking the time to share your feedback with us on your recent stay! We appreciate you taking the time to review us and hope to see you back the next time your travels bring you to West Lansing!

Dear Stan,Dear Stan,Thank you for taking the time to let us know about your experience while staying with us. Your experience of of our property is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the renovation leadership team to see what can be done to make your next stay better. I do want to ensure you that the lobby and breakfast area are yet to be renovated, so as for the state of the cushions, they are all being replaced upon renovation.I hope you choose to stay with us again when your travels bring you back to the area.

Dear Susan,Thank you for taking the time to share your thoughts with us! We are happy to hear that you enjoyed your stay with us, and do hope to see you the next time your travels bring you to West Lansing!

Dear Irma,I am sorry to hear that we did not meet your expectations from your latest stay with us. We do hope you give us another chance to make your experience better in the future.

Dear Anonymous,Thank you for taking the time to share your feedback with us on your recent stay. We are happy to hear that the construction did not hinder your stay! I am pleased to hear that you had a great experience with Fatima in breakfast, she is a valued member of our team, and we appreciate your kind words!We hope to see you again the next time your travels bring you to West Lansing.

Dear Teresa,Thank you for taking the time to share your thoughts on your recent stay with us. We are happy to hear you had a good stay, and your daughter enjoyed her birthday!We hope to see you again in the future!

Dear Clyde,Thank you for taking the time to share your feedback from your recent stay with us. We do apologize for the construction during your stay and for the hot tub not working, these should both be resolved sometime after the new year. We do hope to see you again

Thank you for taking the time to share your thoughts on your recent stay with us! We appreciate the feedback, and do hope to see you again the next time your travels bring you to West Lansing!

Thank you so much for rating your stay! We are so happy to hear that you had an exceptional stay worthy of a 5 out of 5. We hope to welcome you back again real soon for another excellent stay!

Hello Mark,I do apologize for the state of your stay. I would love to discuss this further to ensure a stay like this does not happen again. Please feel free to reach out to the property to follow up!

Hello Shirley,I do apologize on behalf of our front desk staff. That is not the check in experience we strive to deliver, and we will look further into this to ensure this kind of experience does not happen again.

Thank you for sharing your feedback with us, I will be sure to pass along your thoughts to our Housekeeping manager and our Public areas attendant to ensure these things to not occur again. We hope to see you back again in the future!

Thank you for taking the time to share your feedback with us. We appreciate your thoughts, as they are the only way we are able to continue to deliver the service that you have grown accustomed to as a Marriott Customer.

Thank you for your feedback on your recent stay with us. Alec is a delight to have on our team, and we are lucky to have him. I would like to let you know that in our remodel, we are getting all new mattresses, so your next stay should be comfortable!I will be sure to address your feedback on the front desk staff not being present with my team, as this is not how we typically run a shift, as we do require someone to be present at the desk at all times. Thank you again, and we do hope to see you back in the future!

Thank you for taking your time to share your feedback with us. We appreciate your honesty, as that is the only way we can improve. I would like to let you know that we are currently renovating, starting with our guest rooms. This renovation will feature all new carpet and wallpaper, as well as new furniture, updated amenities, and updated lobby. We do hope to see you again at our all new SpringHill Suites after renovations are finished.

Dear Chris,Thank you for taking the time to share your feedback with us. We appreciate your honesty as that is the only way we can improve. We are working on our renovations of our guestrooms currently, which will include replacing all of our outdated/damaged furniture, as well as rewiring the phone system. We do hope to see you back in the future at our all new SpringHill Suites Lansing West.

Thank you for taking the time to share your feedback with us! We appreciate you sharing your thoughts on your recent stay, and look forward to seeing you again!

Hello Mary,Thank you for your feedback on your recent stay with with us! We appreciate you taking the time to share your feedback with us, and hope to see you back in the future!

Thank you for taking the time to share your thoughts from your recent stay with us. It is always encouraging to get good feedback from our guests! I will be sure to pass this along to the rest of our team!

Thank you for staying with us at SpringHill Suites Lansing West. We appreciate you taking the time to share your experience with us, and hope to see you again in the future!

Thank you for staying with us at SpringHill Suites Lansing West. We appreciate you taking the time to share your experience with us, and hope to see you again in the future!

Dear Denise,Thank you for taking the time to complete the survey regarding your experience at our hotel.Our hotel posted a renovation alert back in November of last year to alert guests to the fact that we were looking to renovate the hotel as we do realize that not all guests have a desire to stay in a hotel where construction work is taking place. Our actual branded websites prominently place these alerts at the top of our page when guests are viewing which room types we have available. Unfortunately, Expedia, Hotels.com and their affiliates place these alerts in different areas, and we do not have any control in placement of these alerts on their website. Nonetheless, I did review the websites and did confirm that the alert is still in place.I do see that you checked into our hotel at 5:12 PM on May 1st, and then you checked out the following the following day at 6:52 PM. I spoke with the front desk associate who checked you out, and she informed me that she had offered to switch you to a different room, but that you still wanted to check out anyway, in which she did not charge you for the night, which we do normally charge guests for the night if they check out after our normal check-out time.While I am sorry to hear that you did not have a good stay, we are only able to offer you the one night as a refund. It may take 3 to 5 business days for that final amount to finalize in your bank account.

Thank you for your feedback from your stay with us! We are happy to hear that you had a good experience with our front desk! We would also like to apologize for your experiences otherwise, this feedback has been passed along to the proper leaders to ensure that they do not happen again. We hope to see you back in the future!

Thank you for your feedback from your stay! Alec is a wonderful addition to our team, and we are happy to hear he was able to assist you with finding places to eat near us!

Thank you Nicole for the lovely review! I am happy to hear that the staff was ready to act to find Ike, and so happy to hear your daughter was able to reunite with her friend! We hope to see you again in the future at our all new SpringHill Suites!

Dear Lora,Thank you for your feedback, I am glad to hear that you had a great experience with our staff! I do apologize for the room, I have passed along your concerns to my housekeeping supervisor to avoid issues like this in the future. I hope to see you back in the future!