Buitenzwembad

Beoordelingen van Quality Inn & Suites Las Cruces - University Area

2.5 out of 5

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 282 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 318 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 192 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 107 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 104 van 1003 beoordelingen" "

7,4/10

Netheid

8,0/10

Personeel en service

6,6/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

6,8/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service en comfort kamer
Hotel met slechte service
Bij aankomst bleek het zwembad dicht vanwege schoonmaakwerkzaamheden. Er waren chemicaliën toegevoegd en het zwembad mocht 8 uur niet gebruikt worden. Waarom niet in de avond toevoegen? Geen WiFi op de kamer. Bij een klacht bleek er geen oplossing. De wastafel liep nauwelijks door. Badkamerdeur schoot telkens op slot. Met wat moeite kregen we de deur open. Na de zoveelste klacht mochten we de kamer ernaast gebruiken.

6/10 – Redelijk

Geraldine

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Rooms are small and cluttered
1 nacht verbleven in mei 2024
Reactie van Hotel Manager op 14 mei 2024
Dear Geraldine,Thank you for your kind feedback. We apologize if the size and layout of the rooms did not meet your expectations. Your feedback is valuable, and we will consider it as we strive to improve our accommodations. We appreciate your input and hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

8/10 – Goed

Carlenna

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Need more parking needs some upgrades. For the price I paid I was expecting better
1 nacht verbleven in mei 2024
Reactie van Hotel Manager op 17 mei 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the parking situation and any areas that may need upgrades. We'll take your comments into consideration to enhance our services and facilities for future guests. We hope to welcome you back for an improved experience.Sincerely, Hotel Manager

10/10 – Uitstekend

Keith

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was nice. Rate for the room was excellent. A clean safe place to stay the night and not haveto drop a c-note to do it.
1 nacht verbleven in mei 2024
Reactie van Hotel Manager op 9 mei 2024
Dear Keith,Thank you for your great feedback. We're delighted to hear that you found our staff to be nice and that you appreciated the excellent rate for your room! Providing a clean and safe environment for our guests is our top priority, and we're glad that we could offer you a comfortable place to stay without breaking the bank. We look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Manager

10/10 – Uitstekend

Janet

Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Family run … Young people, (Perhaps the children, although not children) that were very polite and helpful. The pool looks beautiful, even though it is small, very well maintained.
1 nacht verbleven in mei 2024
Reactie van Hotel Manager op 15 mei 2024
Dear Guest,Thank you so much for your kind words! We're thrilled to hear that our family-run atmosphere and attentive service made your stay enjoyable. Our team takes great pride in maintaining our facilities, including the pool, to ensure a pleasant experience for our guests. We hope to welcome you back soon for another memorable stay!Sincerely, Hotel Manager

10/10 – Uitstekend

Peggie

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This property sits by the interstate and rail tracks, i heard the train and semi’s during the night. Free breakfast was ok. It was light, but area was clean
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 15 mei 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the noise from the nearby interstate and rail tracks. We're glad you found our breakfast satisfactory and appreciated the cleanliness of the dining area. We'll certainly take your comments into consideration for future improvements. We hope to welcome you back for a more peaceful stay in the future.Sincerely, Hotel Manager

10/10 – Uitstekend

George

Positief: Voorzieningen
Nice place
4 nachten verbleven in april 2024
Reactie van Hotel Manager op 15 mei 2024
Dear Guest,Thank you for your kind words! We're thrilled to hear you enjoyed your stay with us. We hope to welcome you back soon for another great experience!Sincerely, Hotel Manager

4/10 – Matig

Amy

Reisde met partner
Negatief: Voorzieningen
The pool and hot tub were closed. Breakfast was minimal. Needs a deep clean and updating. A lot of stained towels and bedding had cigarette burns.
2 nachten verbleven in april 2024
Reactie van Hotel Manager op 17 mei 2024
Dear Guest,Thank you for sharing your feedback with us. We're sorry to hear about your experience. Rest assured, we'll address these issues promptly to ensure a more pleasant stay for our future guests. We appreciate your valuable input and hope to have the opportunity to welcome you back for an improved experience.Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Isaac, glendale

Zakenreiziger, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nothing good about this place
2 nachten verbleven in april 2024
Reactie van Hotel Manager op 17 mei 2024
Dear Guest,We're truly sorry to hear that your experience fell short of expectations. We're committed to improving and would appreciate any specific feedback you can provide to help us enhance our services.Sincerely, Hotel Manager

6/10 – Redelijk

Leonil-Tita

Reisde met een groep, Reisde met partner
Positief: Personeel en service
Quite
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 17 mei 2024
Dear Guest,Thank you for your concise feedback! We appreciate your input and will strive to enhance your experience in the future.Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Rudy, Albuquerque

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I dislike the yellow dirty towels, that place needs a good housekeeper. There was pee in the toilet, the bedss need to be replaced. It was dirty and old
1 nacht verbleven in april 2024

8/10 – Goed

Dawn L.

Reisde met familie
Positief: Netheid, personeel en service
Unable to take food out of the breakfast area even if not taking back to room. Staff was short did not really engage during check-in.
2 nachten verbleven in januari 2024

2/10 – Ontzettend slecht

ken

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bedbug city tried to cancel but expedia lied about deadline to cancel. It was cancilable till 2pm I called at 8 am. Not possible. Dont stay here and dont use expedia. I never will again
1 nacht verbleven in april 2024
Reactie van Harry P. op 10 apr 2024
We are sorry you felt that way, but we are not sure what do you mean by bedbug city? We have no bedbug issues at our property. We have regular pest control service and pest control reports are clean. If you come, we’ll show you that our property is clean. Thank you for your review.

4/10 – Matig

Mike

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
When we went to our assigned room after checkin, we found it had not been cleaned since the last guests-bed unmade, etc. Staff was helpful in moving us to another room. Pool was empty, and train noise was noticeable at night. Breakfast was minimal.
1 nacht verbleven in april 2024

4/10 – Matig

Ronald

Zakenreiziger, Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The carpet was sticky. The shower head leaked. The bed was lumpy. The pillows were lumpy. The muffins at the continental breakfast were stale and old. There were men loitering outside their doors screaming at one another from room to room.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Melina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
muy amable la persona que nos recibió, el desayuno muy bueno
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Ashley

1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

XINGBO

2 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Angelina

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Irma

1 nacht verbleven in maart 2024

8/10 – Goed

Irma

Zakenreiziger, Reisde met familie
Positief: Voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
When we arrived, the room had a strong stench of dust and foot sweat. This made it a little harder for us to fall asleep. As we proceeded to make our way to the restroom, we noticed cockroaches vacating the room.
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Idalia

Negatief: Netheid, staat van de accommodatie en faciliteiten
Pool empty and full of dirt/trash- front desk always closed- you need to ring a bell to get the onsite-living family to come down from their home to see what you need.
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Jan

Reisde met een groep, Reisde met familie
The hotel clerk was friendly and efficient! She made check-in fun with her sweet smile and great attitude! Thank you!!
1 nacht verbleven in maart 2024

4/10 – Matig

Pam

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Check in staff was very nice. The lobby was locked and on a ring doorbell. But the ice and vending were also locked.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Gordon

Zakenreiziger, Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
Very friendly people. Nice room but cleanliness of the room leaves something to be desired. The breakfast bar needed to be supplied, we had to ask for more of everything.
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

lucila

1 nacht verbleven in maart 2024

8/10 – Goed

Robert

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024

4/10 – Matig

Joshua

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024

2/10 – Ontzettend slecht

Jeremy

Reisde met huisdieren
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
First red flag was you have to be buzzed in and talk through a ring camera. Second red flag was my first room I got was dirty and not even clean. Beds messed up towels and cups everywhere. 3rd and final red flag, I was given a 2nd room and the lights, TV and shower weren't working. When I layed on the bed it was so uncomfortable and I was wondering why it was so hard and plastic. When I look at the mattress it had a bed bug cover on it and upon looking closer the bed bug case was ripped and I saw bed bug feces all over the sheets. I ended up leaving withing an hour of getting my room. Left the key in the room since the lady in front was ignoring me when I said I need a refund through the ring camera. As i was leaving i heard gunshots and a guy running for help. I'll be calling my bank to cancel their deposit and pet fee. Expedia refunded me that night. Place need to be shut down and updated severely. Do yourself a favor and spend the extra 30 bucks and get a clean reliable room somewhere else.
1 nacht verbleven in februari 2024
Reactie van Harry. op 17 feb 2024
With do respect, simply not true. This gentleman didn’t even end up staying in the room, he took off due to personal reasons, and didn’t even talked to us. This same gentleman is trying to get some attention.

10/10 – Uitstekend

Romy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was very spacious, King Bed super comfortable, shower had lots of pressure! Great value!
1 nacht verbleven in februari 2024
Reactie van Harry. op 17 feb 2024
We appreciate your positive feedback.

8/10 – Goed

Brenda, Tempe

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was fine
1 nacht verbleven in februari 2024
Reactie van Harry. op 17 feb 2024
Truly appreciated.

10/10 – Uitstekend

Adrian

1 nacht verbleven in februari 2024
Reactie van Harry. op 17 feb 2024
We are glad you stayed with us. Hope to see you again.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Personeel en service
Aged but comfortable
Pleasant enough for simply 2 nights of sleeping and showering as we were out all day. The hotel is bit tired and could be cleaner: there was obvious dirt accumulation in corners of bathroom and one bed comforter was dirty on the edges. Bath towels had seen their better days. Shower head had good pressure and water was hot.
2 nachten verbleven in februari 2024
Reactie van Harry. op 17 feb 2024
We are continually improving our hotel and we are glad to see your review and will implement your suggestions. Thank you.

6/10 – Redelijk

Anton

Negatief: Netheid
When I first went to use the toilet, it had gray water in there which I wasn’t pleased by. Also, the HVAC unit was really dusty and made the room smell like weed at times. Service was ok, and everything else was fine, but I can’t get over how dirty and somewhat dated the place is. Also, there were several chip in bed frames and walls that weren’t appealing to look at.
2 nachten verbleven in februari 2024

6/10 – Redelijk

Denise

Zakenreiziger
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Overall, it met a need. And they are working on it. The linens for bed were newer. Carpet appeared new. But the towels were ancient. No batteries for the remote. Turned it on manually but could only get one channel. The sink was very slow to drain and the toilet was temperamental. Staff was great. Very nice. Property is well lit
1 nacht verbleven in februari 2024
Reactie van Harry. op 17 feb 2024
We are sorry we didn’t meet your expectations, but we’ll implement your suggestions to improve our hotel. Thank you for staying with us and hope to see you again.

8/10 – Goed

LANA

Negatief: Netheid
The room was ok for the money. What wasn’t ok was absolutely no grass for dog to go. All that was for dogs was rocky area and my little guy had a hard time walking on the rocks. If you don’t have a grassy area for dogs, don’t advertise that you are pet friendly.
1 nacht verbleven in februari 2024

8/10 – Goed

Norman

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There wasn't any wash cloths. Had to use a.hand towel
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Jerry

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024

8/10 – Goed

Edward

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to Oakwood Homes where I am visiting.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Linda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The manager was nice and helpful. Clean room.
1 nacht verbleven in januari 2024

6/10 – Redelijk

Brenda, Tempe

Zakenreiziger, Reisde met familie
Positief: Voorzieningen
The people at the front desk were very friendly and courteous and helpful. Coffee machines in the room had never been cleaned because I ran water through it 5 different times and the water still tasted like coffee when I was making tea. Not enough towels in the room. Had to ask for more.
2 nachten verbleven in januari 2024

6/10 – Redelijk

Adam

Positief: Personeel en service, staat van de accommodatie en faciliteiten
.
3 nachten verbleven in januari 2024

4/10 – Matig

Cynthia Cobos

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Voorzieningen
O
1 nacht verbleven in januari 2024

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Harry. op 28 jan 2024
Appreciate your feedback.

8/10 – Goed

T

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

KJ

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
TERRIBLE!!! DO NOT STAY HERE!!! Where do we start- Dirty stained towels Blood on sheets yes actual blood Dirty floors. Bathroom and whole room disgusting Microwave full of rust When we showed the hotel manager he dismissed it all and started to try and blame us for using the towels. He even said that having rust in a microwave isn't bad for you omg...and dismissed the blood on sheets. Wow he was super impolite and not educated to health matters in his hotel. Will be reporting this to health and safety.

10/10 – Uitstekend

Rodney

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Roy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

10/10 – Uitstekend

MARK

Reisde met een groep, Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great area to be in for the Mesilla valley area.
2 nachten verbleven in januari 2024

2/10 – Ontzettend slecht

Alexis, Anthony

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten