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Beoordelingen van Embassy Suites by Hilton Convention Center Las Vegas

3.5 out of 5
Embassy Suites by Hilton Convention Center Las Vegas
3600 Paradise Road, Las Vegas, NV

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 572 van 1273 beoordelingen" "
Gastenscore: 8 - Goed. 260 van 1273 beoordelingen" "
Gastenscore: 6 - Redelijk. 174 van 1273 beoordelingen" "
Gastenscore: 4 - Matig. 119 van 1273 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 148 van 1273 beoordelingen" "

7,8/10

Netheid

8,2/10

Personeel en service

7,6/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Peter

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service
Afstand hotel naar Las Vegas Blvd. 20 min. wandelen ,dichtsbijzijnde monorailstation 10 min. wandelen.
2 nachten verbleven in april 2022
Reactie van Director of Operations op 1 mei 2022
Thank you for sharing your feedback

8/10 – Goed

Patricia

Positief: Personeel en service
Goed
Heeft wat renovatie nodig
1 nacht verbleven in maart 2022
Reactie van Dominique op 23 mrt 2022
Thank you for your rating we hope to see you again soon

8/10 – Goed

Haydee

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was good.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Katherine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024

4/10 – Matig

Mandy, Sisters

Zakenreiziger, Reisde met partner
Negatief: Personeel en service, voorzieningen
Good to stay for business. Good breakfast and shuttle. The rooms are older. Some staff are very friendly and some are horrible. Unfortunately the ones that are horrible make me not want to go again. We had a great bartender apon arrival very attentive and on point. Very kind and friendly. Then the closing bartender with tattoos all over was rude, mean to the other bartender. Many customers left due to her lack of kindness and service. She was horrible! I would say I have never encountered bad customer service like that in Vegas. We will stay on the strip next time even if it's for business.
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Vannak

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
👍
2 nachten verbleven in maart 2024

6/10 – Redelijk

Tyrone

Reisde met familie en kleine kinderen
Positief: Netheid
The hotel itself is not bad. It’s a bit old but overall it did. The job. could be provided more breakfast items and I had to call down to the front desk to get more towels and wash clothes three or four times.
3 nachten verbleven in mei 2024

8/10 – Goed

Nirmal

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed for two days received 2 bottles of water @ check in on 2nd day ask for more water no water was provided even to buy and desk associate kind of rude walk to store to buy water I don’t know what kind of service is that.
2 nachten verbleven in mei 2024
Reactie van General manager op 15 mei 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

4/10 – Matig

Favian

Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Waited to long for check in
1 nacht verbleven in mei 2024
Reactie van General manager op 15 mei 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

6/10 – Redelijk

Terry

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
This location was in a rough neighborhood. Had to return late at night. Felt unsafe in the location.
1 nacht verbleven in mei 2024
Reactie van General manager op 15 mei 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

8/10 – Goed

David

Positief: Netheid, staat van de accommodatie en faciliteiten
The room was very spacious and clean. Live that there was a mini bar available in room for us to stock up. Breakfast was amazing great choices. And parking was very easy. Definitely will stay again.
2 nachten verbleven in mei 2024
Reactie van General manager op 15 mei 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

8/10 – Goed

Shannon

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked that is was close to were we need to go. I didnt like that when I booked a late check out it wasnt entered in the system and had to re check with them. One of the front desk employees was not very friendly and gave me some attitude when trying to book the late check out which was odd being that every other desk/hotel employee was very friendly and helpful with all our stay questions
3 nachten verbleven in mei 2024
Reactie van General Manager op 9 mei 2024
Dear Shannon,Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience

10/10 – Uitstekend

Heather

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van General manager op 4 mei 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

8/10 – Goed

Ryoko

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
None
1 nacht verbleven in april 2024
Reactie van General manager op 3 mei 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 – Uitstekend

Rosalee, Fresno

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay, will stay again.
2 nachten verbleven in april 2024
Reactie van General Manager op 29 apr 2024
Rosalee,Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 – Uitstekend

Arthur

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice alternative away from the strip casino hotels
3 nachten verbleven in april 2024
Reactie van General Manager op 29 apr 2024
ARTHUR,Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

8/10 – Goed

Jenice

Positief: Netheid
2 nachten verbleven in april 2024
Reactie van General manager op 2 mei 2024
Jenice Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 – Uitstekend

Jonathan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No
3 nachten verbleven in april 2024
Reactie van General Manager op 29 apr 2024
Jonathan,Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 – Uitstekend

Fabiola

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nos encato todo, solo que nos toco un cuarto donde previamente tenian alguna mascota y no estaba bien aspirada la abitacion.
2 nachten verbleven in april 2024
Reactie van General Manager op 26 apr 2024
Fabiola,Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

8/10 – Goed

Eduardo

Positief: Netheid
2 nachten verbleven in april 2024
Reactie van General Manager op 29 apr 2024
Eduardo,Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

2/10 – Ontzettend slecht

Katie

Positief: Personeel en service
Negatief: Netheid
Stayed here on a whim one night. I had booked a king suite. When I arrived, I checked in and the lady at the front desk was lovely. When I got to my room, the bed was made but the entire suite was dirty. We're talking trash on the floor, urine on the toilet seat, used soap in the soap dish. I called the front desk and they were shocked. The lady who checked me in had to come up and clean and disinfect my room. I'm pretty sure the sheets I slept in were dirty and I didn't sleep very well. The breakfast the next morning was great. I didn't bother to shower and quickly left. I probably won't stay here again despite a great view of the sphere.
1 nacht verbleven in april 2024
Reactie van G op 26 apr 2024
Katie, Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience

8/10 – Goed

Angelica

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Safe, close to the strip and convention center
6 nachten verbleven in april 2024
Reactie van General Manager op 26 apr 2024
Angelica,Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

2/10 – Ontzettend slecht

Anthony

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Wish I could have got my deposit back. My safety deposit couldn’t protect my life for what we paid for this hotel and horrible area it was in. Price is what you pay for.
1 nacht verbleven in april 2024
Reactie van General Manager op 22 apr 2024
Anthony,Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience

2/10 – Ontzettend slecht

NARAYAN PRASAD

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
staff is not helpful and hang up the phone while you are trying to tell the issue
4 nachten verbleven in april 2024
Reactie van General Manager op 22 apr 2024
Narayan,Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience

10/10 – Uitstekend

Dushaun

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hreat
2 nachten verbleven in april 2024
Reactie van General Manager op 22 apr 2024
Dushaun,Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 – Uitstekend

Mary Rose

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
nice stay
1 nacht verbleven in april 2024
Reactie van General Manager op 22 apr 2024
Mary Rose,Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

6/10 – Redelijk

Danielle

1 nacht verbleven in maart 2024
Reactie van General Manager op 22 apr 2024
Danielle,Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience

6/10 – Redelijk

MJ

1 nacht verbleven in maart 2024
Reactie van General manager op 2 mei 2024
MJThank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

4/10 – Matig

Sebastian

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We traveled with six people and we only got two big towels. The sofa bed is terrible, its like your sleeping on springs. It was dirty in the hallways, there was trash by the doors that wasn’t collected.
1 nacht verbleven in april 2024
Reactie van General Manager op 22 apr 2024
Sebastian,Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience

10/10 – Uitstekend

Daisetsu

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van General Manager op 9 apr 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

6/10 – Redelijk

Tae

Reisde met familie
Positief: Personeel en service
The elevator makes a lot of noise. The noise is all hours. Hard to sleep.
2 nachten verbleven in maart 2024
Reactie van General Manager op 9 apr 2024
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

10/10 – Uitstekend

Sheryl Adhiambo

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing views from our room and the hotel in general. Spacious, safe and clean.
2 nachten verbleven in april 2024
Reactie van General Manager op 9 apr 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 – Uitstekend

matthew

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice Embassy Suites.
1 nacht verbleven in maart 2024
Reactie van General Manager op 4 apr 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

6/10 – Redelijk

Jorge

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The restroom was dirty and the ladies at the front desk was not friendly they saw me arrived they where talking to a guy if it would be because the guy said you need something! They act like if they are doing a favor for you and forget we are the client and deserve that welcoming! And by the way Parking is extra $17.99plus taxes and they are not responsible for the vehicle!
Reactie van General Manager op 4 apr 2024
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

6/10 – Redelijk

Hans

Reisde met familie
Nothing really bad, just average. Cheap room furniture, some broken or crooked.
3 nachten verbleven in maart 2024
Reactie van General Manager op 4 apr 2024
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

10/10 – Uitstekend

Mardy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place for families. Pool was heated, close enough to strip and staff was super helpful and friendly especially the waiter at the restaurant (forgot his name). Overall, if you have little kids or teens and want a quiet place to relax this is an ideal location.
2 nachten verbleven in maart 2024
Reactie van General Manager op 4 apr 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

8/10 – Goed

Moona

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van General Manager op 4 apr 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

4/10 – Matig

Victoriano

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Malas condiciones de los colchones y sin cobijas
2 nachten verbleven in maart 2024
Reactie van General Manager op 4 apr 2024
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

10/10 – Uitstekend

Surender

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall it was good
2 nachten verbleven in maart 2024
Reactie van General Manager op 4 apr 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

2/10 – Ontzettend slecht

Margarita, Santee

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenient located to where I needed to attend an event. But too noisy, sound seems to bounce off the walls of the lobby. Asked for blankets and took forever, staff nice but not helpful. Pool hours inconvenient since open late the guests were out making noise longer. The doors to the room had an one inch gao from the floor which probably why we heard everything. Breakfast was okay not that great.
2 nachten verbleven in maart 2024
Reactie van General Manager op 4 apr 2024
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

8/10 – Goed

Yvonne

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had an overall great experience at this property. We arrived early (before lunch) from Canada and asked for an early check in, they accommodated my kids and I with a room right away. The hotel is away from the busy strip and is smoke free so doesn’t smell bad like the strip hotels, and is quiet which is perfect for a family stay. The pool was so warm, very pleased with that. The rooms were spacious, and the beds were comfy. The hotel is maybe a 10 min walk to the tram that will bring you to the strip which was great for us, or about a $14 Uber ride. The cons- there is a lot of homeless hanging out in this area, but thankfully we were never bothered. The hot tub was not working when we stayed but the warmth of the pool really made up for it for us. The breakfast buffet wasn’t really much to write home about and most of the food really turned our stomachs.. but the omelette station was great. House keeping never came to our room during our 5 night stay, on the last morning they knocked & opened the door at the same time before my son or I was able to respond. I was not impressed as we could have been changing (this was roughly 9am & check out was at 11am). All in all, we had a good time, we would definitely stay here again
5 nachten verbleven in maart 2024
Reactie van General Manager op 4 apr 2024
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

6/10 – Redelijk

Pauline

Negatief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van General Manager op 4 apr 2024
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

10/10 – Uitstekend

Cameron, Tacoma

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great family friendly's place. Indoor pool and the room was great. We had a large table in there and played cards
2 nachten verbleven in maart 2024
Reactie van General Manager op 4 apr 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

4/10 – Matig

Cesar

Reisde met familie en kleine kinderen
We were issued the wrong room. Then they gave us the "correct" room but smelled moldy. Two block walk to the monorail. A few blocks from the main casinos but have to cross several street corners.
1 nacht verbleven in maart 2024
Reactie van General Manager op 4 apr 2024
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

2/10 – Ontzettend slecht

Danielle

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Air in the room did not circulate properly- lst room I stayed in was way too hot- changed room and the air worked but all the drains were not working well- hot water shut off in the middle of the shower, staff did nothing when we told them, never gave options or updates just said sorry we did not know. No fans in the bathrooms… not great either. Overall, not happy for the amount I paid.
2 nachten verbleven in maart 2024
Reactie van General Manager op 4 apr 2024
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

10/10 – Uitstekend

Derek

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van General Manager op 4 apr 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 – Uitstekend

Dan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved the breakfast
2 nachten verbleven in maart 2024
Reactie van General Manager op 4 apr 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

8/10 – Goed

Reyna

Reisde met familie
Positief: Personeel en service
Great location and breakfast. Room was dusty, windows were dirty so really couldn’t enjoy the views. Hands of sinks were very loose and cane off a couple times. Lost hot water Sunday
2 nachten verbleven in maart 2024
Reactie van General Manager op 4 apr 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay with us to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

2/10 – Ontzettend slecht

david

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
They canceled my reservation when I got there without letting me know
1 nacht verbleven in maart 2024
Reactie van General Manager op 4 apr 2024
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.

6/10 – Redelijk

Laura

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
The staff here are second to none and this is an extremely clean place. The jacuzzi was out of order (we were really looking forward to that after walking so much) which is a bummer. The area is not safe and at night it was down right scary. Although this a problem all over Las Vegas, it's a bummer for families. The biggest problem was our bed. I want to start off by stating I love Embassy Suites and choose to stay at one because of their service and cleanliness. Our beds were so hard we left a day early. It felt as though there was a small cushion and then plywood directly under it. We have NEVER had this happen before. Whoever bought these beds should sleep on them once to know how awful they are. Until they change them out, I will not be returning.
2 nachten verbleven in maart 2024
Reactie van General Manager op 4 apr 2024
Thank you for taking the time to review your stay with us. We will share your concerns with our Management team and ownership group. We appreciate the feedback to help assist and better our Guest Experience.