Uitzicht op straat

Beoordelingen van OYO Hotel and Casino Las Vegas

3.5 out of 5
OYO Hotel and Casino Las Vegas
115 East Tropicana Avenue, Las Vegas, NV

Beoordelingen

6,0
Gastenscore: 10 - Uitstekend. 1475 van 6649 beoordelingen" "
Gastenscore: 8 - Goed. 1173 van 6649 beoordelingen" "
Gastenscore: 6 - Redelijk. 1251 van 6649 beoordelingen" "
Gastenscore: 4 - Matig. 1170 van 6649 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 1580 van 6649 beoordelingen" "

5,8/10

Netheid

6,8/10

Personeel en service

5,8/10

Voorzieningen

5,4/10

Staat van de accommodatie en faciliteiten

6,2/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Wout

Reisde met een groep
De accommodatie is zeer goed gelegen, vlak naast de MGM Grand. Je mag hier geen grote luxe verwachten, maar op zich is alles aanwezig wat nodig is. Alleen zijn we een dag vroeger vertrokken omdat we na drie dagen nog steeds geen “housekeeping” gezien hadden. Nochtans hebben we hier dagelijks voor gebeld en werd ons telkens beloofd dat ze onmiddellijk zouden komen. De klachten die ik vaak las over de lift kan ik niet bevestigen. We hebben 1 keer 5 minuten gewacht op de lift, wat op dat ogenblik lang leek. Verder was de lift telkens onmiddellijk beschikbaar. Sommige dealers waren wat onvriendelijk, maar ook dit was meer uitzondering dan regel. Algemeen gezien waren ze zeer vriendelijk en behulpzaam voor de minder ervaren speler.
4 nachten verbleven in maart 2024
Reactie van OYO Reservations Dept. op 19 mrt 2024
Wij verontschuldigen ons oprecht als uw bezoek niet naar wens was. Dit is niet wat we graag horen en niet de norm waaraan we onszelf houden. We zullen ervoor zorgen dat uw opmerkingen bij het juiste management terechtkomen, zodat we verbeteringen kunnen aanbrengen. Bedankt voor uw feedback.

6/10 – Redelijk

auwert tamme

Positief: Personeel en service
11 nachten verbleven in september 2023
Reactie van OYO Reservations Dept. op 16 okt 2023
Please come see us again soon!

6/10 – Redelijk

Yuen- Chin

Negatief: Staat van de accommodatie en faciliteiten
10 nachten verbleven in juni 2023
Reactie van OYO Reservations Dept. op 10 jul 2023
Please come see us again soon!

8/10 – Goed

Yuri

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2022

4/10 – Matig

Lorena

Negatief: Staat van de accommodatie en faciliteiten
Na
1 nacht verbleven in mei 2024
Reactie van OYO Reservations Dept. op 15 mei 2024
Thank you for your review.

2/10 – Ontzettend slecht

Alexiss

Terrible
2 nachten verbleven in april 2024
Reactie van OYO Reservations Dept. op 15 mei 2024
We sincerely apologize if your visit was less than satisfactory. We are dedicated to improvement, and we would appreciate any additional feedback you may have.

2/10 – Ontzettend slecht

Jeannie

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was HORRIBLE! The General manager and the shift manager were so rude!! They charge you a resort fee for a nasty hotel. Out of 6 elevators only ONE was working. It would be over 20 minutes to even get into one. We were on the 11th floor and would take the stairs instead.. Then we received a notice that the smoke detector detected smoke in our room therefore we were going to be charge over $400. I tried talking to the front desk and they gave me a script of that it was non refundable and I had to dispute it with my credit card. Spoke with 2 shift managers who laughed at me when I explained that I didn’t smoke and have never smoked. She was being sarcastic and plain rude! I happened to check the BBB and there are hundreds of complaints for the same reason. So they charge you cheap for your room but get you with these nonsense fees. It is ridiculous.. I will NEVER stay there again. I have submitted multiple complaints to get my refund and it has not happened!! DO NOT STAY AT OYO!!
3 nachten verbleven in mei 2024
Reactie van OYO Reservations Dept. op 15 mei 2024
This is NOT what we like to hear. We greatly appreciate your candid feedback about your recent stay and will make sure our Management Team is fully aware of this situation, so that this does not happen again to you or any other patrons of OYO Hotel/ Casino.

10/10 – Uitstekend

Maysa

4 nachten verbleven in februari 2024

2/10 – Ontzettend slecht

Roy

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I checked in and a couple minutes the toilet started to flood . I have a video and pictures .. the lady down stairs was super rude about it . And didn’t want to switch my room . The line was super long to check in as well one one person working in the front it was the worse
1 nacht verbleven in mei 2024
Reactie van OYO Reservations Dept. op 14 mei 2024
We sincerely apologize if your visit was less than satisfactory. This is not what we like to hear and not the standard we hold ourselves to. We will make sure your comments reach the appropriate management so we can improve. Thank you for your feedback.

6/10 – Redelijk

Mariana

Positief: Netheid, personeel en service
2 nachten verbleven in mei 2024
Reactie van OYO Reservations Dept. op 14 mei 2024
Please come see us again soon!

2/10 – Ontzettend slecht

Yesenia

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There was only one elevator to get to my room, wait time was unreasonable. I had to walk up several flights of stairs to get my room. I would not recommend anyone to stay here.
3 nachten verbleven in mei 2024
Reactie van OYO Reservations Dept. op 14 mei 2024
This is NOT what we want to hear! We apologize if your stay was less than you had hoped for.

2/10 – Ontzettend slecht

Georgina

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2024
Reactie van OYO Reservations Dept. op 14 mei 2024
Please come see us again soon!

2/10 – Ontzettend slecht

arome

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van OYO Reservations Dept. op 14 mei 2024
Please come see us again soon!

10/10 – Uitstekend

Jorge

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van OYO Reservations Dept. op 14 mei 2024
Please come see us again soon!

2/10 – Ontzettend slecht

Laramie

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Horrible smell at the pool. Rooms a/c didn’t work. Elevators mostly down. Bathroom in room filthy.
2 nachten verbleven in mei 2024
Reactie van OYO Reservations Dept. op 14 mei 2024
We’re sorry to hear our property didn’t meet your expectations. Please know that your feedback is important to us, so we’ve sent this to Management to help guide decisions that are made to improve our hotel.

8/10 – Goed

Jennifer

Reisde met familie
Positief: Netheid, personeel en service
Everything was great except for there was only one working elevator. And then the Hooters restaurant was terrible service. We stood there for 20 minutes, waiting to get a table and everyone ignored us.
2 nachten verbleven in mei 2024
Reactie van OYO Reservations Dept. op 14 mei 2024
Thank you for taking the time to respond to our e-mail. We are sorry that the cleanliness of the room did not meet your expectations and our standards, and the restaurant experience was not always as pleasant. We will share your comments with our management and staff, especially with our Housekeeping and Food & Beverage Departments.

2/10 – Ontzettend slecht

Maricela

Negatief: Netheid
1 nacht verbleven in mei 2024
Reactie van OYO Reservations Dept. op 14 mei 2024
Please come see us again soon!

2/10 – Ontzettend slecht

Kristen

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
OYO gave my room away after speaking with them multiple times traveling from Houston I was stranded outside in Vegas at midnight by myself. They said we over sold by 8. So messed up.
4 nachten verbleven in mei 2024
Reactie van OYO Reservations Dept. op 14 mei 2024
This is NOT what we like to hear. We greatly appreciate your candid feedback about your recent stay and will make sure our Management Team is fully aware of this situation, so that this does not happen again to you or any other patrons of OYO Hotel/ Casino.

2/10 – Ontzettend slecht

Eriberto

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
If you like cold showers make sure to book here
2 nachten verbleven in mei 2024
Reactie van OYO Reservations Dept. op 14 mei 2024
We’re sorry to hear that you did not have any hot water in your guestroom during your stay. This is a basic amenity that should always be available during every stay.

8/10 – Goed

Gary

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
economical. liked the lower stakes... and nice staff.
3 nachten verbleven in mei 2024
Reactie van OYO Reservations Dept. op 14 mei 2024
Thank you for the kind review. Please come see us again soon!

8/10 – Goed

Caroline

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect
7 nachten verbleven in mei 2024
Reactie van OYO Reservations Dept. op 14 mei 2024
Thanks for this kind review. We are glad to hear you enjoyed your visit with us. Come see us again soon!

6/10 – Redelijk

Junil

Positief: Netheid, personeel en service
3 nachten verbleven in mei 2024
Reactie van OYO Reservations Dept. op 14 mei 2024
Please come see us again soon!

2/10 – Ontzettend slecht

Angelica

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
La habitación terriblemente sucia, los baños asquerosos, la cama y las colchas llenas de polvo, no volvería a quedarme en ese hotel nunca más
2 nachten verbleven in mei 2024

6/10 – Redelijk

Crystal

Positief: Netheid, personeel en service
2 nachten verbleven in april 2024
Reactie van OYO Reservations Dept. op 14 mei 2024
Please come see us again soon!

8/10 – Goed

Milivoje

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great
1 nacht verbleven in mei 2024
Reactie van OYO Reservations Dept. op 10 mei 2024
We are happy to hear you enjoyed your stay. Come back and see us again soon!

4/10 – Matig

Barbara

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Requested to have our room cleaned, beds changed and two bath towels nothing done. Had to walk down and get new towels on day 3. Not sure but there was a mattress changed out that appeared to have bed bugs next to the linen/service elevator. My son was covered in a huge raised rash two days later. Definitely won’t stay here again.
2 nachten verbleven in mei 2024
Reactie van OYO Reservations Dept. op 9 mei 2024
This is NOT what we want to hear. We apologize that you did not have the experience you had hoped for while in town.

4/10 – Matig

Raymond

Zakenreiziger, Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
The first room i was given was dirty the bathroom had grid on the floor the bathtub was dirty and the toilet paper holder was sitting on the counter.
1 nacht verbleven in mei 2024
Reactie van OYO Reservations Dept. op 9 mei 2024
We want to personally apologize that the hotel was not as clean as our standards demand. A clean room that has been prepared for our guests is basic for a good stay. I am sorry if this was not your experience. You can be confident that we will follow-up on your concerns so that others are not disappointed as you were.

2/10 – Ontzettend slecht

Angela

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No hot water, nasty and felt unsafe
1 nacht verbleven in mei 2024
Reactie van OYO Reservations Dept. op 9 mei 2024
We want to personally apologize that the hotel did not meet your expectations.

2/10 – Ontzettend slecht

Makesha

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel ruined my entire trip. I had 2 rooms that were suppose to be connected. I settled for rooms just next door just for one of the rooms to be moved due to the tub not draining. Some of the staff was really good and worked with me but it didn’t make up for the bad experience. Upon arrival, the room was dirty. I didn’t even have the energy to report it because I already had so much to report. There was people screaming at 3am down the halls. I also was followed all the way up to my room. Luckily, one of the security men noticed and intervened. There is absolutely no way I would EVER stay here again. Oh and before I end this review, I got stuck on the elevator twice! So yeah…. Never again. -100/10 would NOT recommend.
4 nachten verbleven in mei 2024
Reactie van OYO Reservations Dept. op 9 mei 2024
Please accept our sincere apology for the inconveniences you experienced as a welcomed guest of our hotel during your recent stay. We take great pride in delivering excellent service. Unfortunately we failed to exceed this expectation and for this, we are truly sorry.

6/10 – Redelijk

Rhonda

Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
It was really clean I didn’t like that they hold 300$ and it takes 10 days to get your money back
1 nacht verbleven in mei 2024
Reactie van OYO Reservations Dept. op 9 mei 2024
We sincerely apologize for the issue you experienced and hope the rest of your stay was enjoyable. Thank you for the feedback and we hope to see you again soon!

10/10 – Uitstekend

EDWIN

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location and hospitality
3 nachten verbleven in april 2024
Reactie van OYO Reservations Dept. op 9 mei 2024
Thank you for your review. We appreciate your feedback and hope that you will come see us again the next time you are in town!

2/10 – Ontzettend slecht

Jaiden

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van OYO Reservations Dept. op 9 mei 2024
Please come see us again soon!

2/10 – Ontzettend slecht

Ismael, TUCSON

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was broken!
4 nachten verbleven in mei 2024
Reactie van OYO Reservations Dept. op 8 mei 2024
We sincerely apologize if your visit was less than satisfactory. We are dedicated to improvement, and we would appreciate any additional feedback you may have.

2/10 – Ontzettend slecht

Jesus

Zakenreiziger, Reisde met partner, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Me dieron una tina quebrada la regadera estaba limpiando agua por todos lados la alfombra toda mojada he ido dos veces por año a ese hotel esta vez fue irritante para mí
2 nachten verbleven in mei 2024
Reactie van OYO Reservations Dept. op 8 mei 2024
¡Esto NO es lo que queremos escuchar! Le pedimos disculpas si su estadía fue menor de lo que esperaba.

2/10 – Ontzettend slecht

Tera

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Used to love this place affordable and nice and Free parking but within a year since I have last been here this establishment has gone done horribly. Regrettably I will not stay here again. Needs major emprovement in cleaning had to ask for a different room bc the one we were in looked like it has not been cleaned in months. The elevators only had 1 for parking and rooms. The major down fall is parking and there was plenty of cars with no parking cards. Also the website says 15 and they were trying to charge 18. Overall for the prices being charged here I rather pay a little more for way better quality.
3 nachten verbleven in mei 2024
Reactie van OYO Reservations Dept. op 8 mei 2024
We apologize that you feel we have under-performed, but we appreciate your candid feedback!

10/10 – Uitstekend

Marquel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van OYO Reservations Dept. op 8 mei 2024
Please come see us again soon!

8/10 – Goed

Rigett

Positief: Netheid, personeel en service
I liked it in general but it’s obvious that the hotel is old. The room I stayed looked outdated. The tub and the shower need an update. The staff service went above and beyond for sure. I forgot his name but he got dreads and I was getting anxious when I was checking in because of the unexpected amount of 300 for security deposit. High end hotels like mandalay bay asked for 200 dollars only. Anyway, this guy kept reassuring me that it’s ok to take my time. So I did. Kudos to this guy!
2 nachten verbleven in mei 2024
Reactie van OYO Reservations Dept. op 8 mei 2024
Thank you for providing this feedback about your recent stay. We’re happy to hear you enjoyed our staff but apologize that our rooms did not exceed your expectations

6/10 – Redelijk

Phillip

Reisde met een groep
Location
2 nachten verbleven in mei 2024
Reactie van OYO Reservations Dept. op 7 mei 2024
Please come back again!

6/10 – Redelijk

Joy Karen

Reisde met familie
Negatief: Personeel en service
convenient location close to the vegas strip. Didn't like: restaraunt would not seat me due to low staff. our room was not cleaned in 4 days.
4 nachten verbleven in mei 2024
Reactie van OYO Reservations Dept. op 7 mei 2024
You can be confident that we will follow-up on your concerns so that others are not disappointed as you were.

2/10 – Ontzettend slecht

Joaquin

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Charged smoking fee half an hour before checking out, we dont smoke.
1 nacht verbleven in mei 2024
Reactie van OYO Reservations Dept. op 7 mei 2024
We apologize for your recent experience with us. We will pass this to the rest of our Management team so that they are aware of this situation.

10/10 – Uitstekend

Marlin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I WOULD GO STAY AGAIN STAFF EVERY NICE
3 nachten verbleven in mei 2024
Reactie van OYO Reservations Dept. op 8 mei 2024
Thank you for your review. We appreciate your feedback and hope that you will come see us again the next time you are in town!

6/10 – Redelijk

Natalie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Not enough outlets in room to charge phone had to disconnect the lamps to charge phone. The water pressure in shower not food at all also the balcony door didn’t open as well as no mini fridge
3 nachten verbleven in mei 2024
Reactie van OYO Reservations Dept. op 7 mei 2024
We want to personally apologize that the hotel did not meet your expectations.

6/10 – Redelijk

Chad

Positief: Personeel en service
1 nacht verbleven in mei 2024
Reactie van OYO Reservations Dept. op 8 mei 2024
Please come see us again soon!

2/10 – Ontzettend slecht

Psavage

Reisde met een groep
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The front desk people were rude and has nasty attitudes. You can't resolve anything with them. They're customer is piss poor you either be forced to pay for "detector going off or be escorted off the premises. Hooters staff SUCK! They don't even acknowledge you. Instead off addressing the customer and let them know they're short staff. They let the line get super long and people got frustrated before saying they were short staffed. Omg then the elevators didnt work. This was one hell of a stay on top of my concert being canceled this hotel left a bad taste in my mouth 0/10 do not recommend
3 nachten verbleven in mei 2024
Reactie van OYO Reservations Dept. op 7 mei 2024
This is NOT what we like to hear. We greatly appreciate your candid feedback about your recent stay and will make sure our Management Team is fully aware of this situation, so that this does not happen again to you or any other patrons of OYO Hotel/ Casino.

2/10 – Ontzettend slecht

Rachel

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
So gross do not stay here
1 nacht verbleven in mei 2024
Reactie van OYO Reservations Dept. op 7 mei 2024
This is NOT what we want to hear! We apologize if your stay was less than you had hoped for.

4/10 – Matig

Irene

Negatief: Netheid, personeel en service
1 nacht verbleven in mei 2024
Reactie van OYO Reservations Dept. op 7 mei 2024
Please come see us again soon!

4/10 – Matig

Fabiola

Positief: Netheid
Negatief: Personeel en service
asian mucho ruido
1 nacht verbleven in mei 2024
Reactie van OYO Reservations Dept. op 7 mei 2024
Lamentamos que su estancia con nosotros no haya superado sus expectativas. Apreciamos sus comentarios sinceros.

2/10 – Ontzettend slecht

Valezca

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Affordable
1 nacht verbleven in mei 2024
Reactie van OYO Reservations Dept. op 7 mei 2024
Please come see us again soon!

2/10 – Ontzettend slecht

Francis

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
When I got there the room the I reserved with a king size bed was not available had to pay 25$ more each night to have a premium room. One elevator working for the whole tower you can imagine that always full. I chose the hotel for the gym and that gym was not available the whole 10 days that I had paid. I got charged 400 bucks in a smoking room that the sensor said I smoked and I wasn’t in the room at that time and cámaras are available but they decided to not check. Terrible hotel cleaness while you walk in the hall people have to put their trash bags outside because no one goes to clean. Won’t ever stay in A Expedia hotel or in a oyó hotel again. Only good thing was the location and the bar service.
10 nachten verbleven in april 2024
Reactie van OYO Reservations Dept. op 7 mei 2024
Please accept our sincere apology for the inconveniences you experienced as a welcomed guest of our hotel during your recent stay. We take great pride in delivering excellent service. Unfortunately we failed to exceed this expectation and for this, we are truly sorry.

4/10 – Matig

Isaias Malagon

Negatief: Netheid, personeel en service
4 nachten verbleven in mei 2024
Reactie van OYO Reservations Dept. op 7 mei 2024
Please come see us again soon!