Good evening Brian--this is the owner of the Desert Moon Motel, Michael Schwalbe. I'm terribly sorry for your inconvenience. This had to be immensely frustrating for you, and I'm extremely disappointed to hear of your experience. I've already spoken at length with staff to discover what went wrong to ensure it doesn't happen again. The intense heat lately apparently cooked the circuitry in our Ring doorbell, so that's just an unfortunate mishap, but if you knocked at the door the on-site manager (who lives on the premises) should have heard you and let you in. I've already seen her emails apologizing profusely, so please accept my apologies as well, and know that we both truly regret the incident.Should you decide to ever give us a try again, I'd be willing to offer you a free night's stay to attempt to make up for your inconvenience. Safe travels,Michael

Hey Robin, this is the Desert Moon's owner Michael Schwalbe. Thanks for staying with us! We're glad to hear that you had a positive experience. We pride ourselves on having exactly what you mentioned: friendly staff, inexpensive prices, and clean, quality rooms.Safe travels and we look forward to seeing you again soon!

Hey Frank,Thank you for staying with us and for leaving your review. I couldn't agree more--Natalie is the best in the business! We'll check into that television issue and make sure it's fixed for the next time you drop by. Safe travels!

Hey Tarsha--this is Michael Schwalbe, the owner of the Desert Moon Motel. Thank you so much for trusting us with your stay. I've always aimed to make quality remodeled accommodations accessible for everyone. We don't charge a deposit and we take all forms of payment precisely so anyone can afford to stay in a clean, modern room. We hope you have safe travels, and we look forward to seeing you again next time! Be sure to let me know if there's anything at all that would make your next stay even better.

Good morning Tiara--this is Michael Schwalbe, the owner of the Desert Moon Motel. Firstly, thank you for staying with us. I am shocked to hear about the tub, and we'll get maintenance on that right away. We've never had a single complaint about the new jetted tubs yet, so I'm very curious to find out what could be causing that problem. Thanks for bringing it to our attention. Should you decide to stay with us again, we'll offer you a 10% discount because of the hassle. Safe travels!

Good afternoon--this is the owner of the Desert Moon Motel, Michael Schwalbe. I'm sorry to hear you had a negative experience at the motel. Could you provide specifics about the issues you encountered? Did you give us the opportunity to fix them for you?We are under new ownership, so horror stories you've heard are from prior management. Most locals love us--we're the highest-quality motel on East Fremont. I take customer service and guest safety extremely seriously, and I look forward to hearing from you about what went wrong during your stay.

Hey Tarsha--this is Michael Schwalbe, the owner of the Desert Moon Motel. Thank you so much for staying with us. You have lots of options in Vegas, and we appreciate that you chose the Desert Moon. I agree that our staff are great! We have the most customer-focused team on Fremont St. If there's anything we can do to make your next stay with us even better, please don't hesitate to reach out to me personally to let me know. Safe travels!

Hey Tarsha--this is the Desert Moon Motel's owner, Michael Schwalbe. I couldn't agree more! Natalie, Marcus, and Simon have the place running like a well-oiled machine, and they care deeply about our guests. I'm so pleased to hear of your good experience. Thank you for trusting us with your stay, and we look forward to seeing you again soon!

Hey Pamela, this is Michael Schwalbe, the owner of the Desert Moon Motel. We are so grateful that you decided to trust us with your stay while you were visiting Las Vegas. If there's anything we can do to improve your visit for next time, please drop me a line directly. Safe travels and have a great week!

Hey Mariana, this is the owner of the Desert Moon, Michael Schwalbe. Thanks for trusting us with your stay. If there's anything we can do to improve our service or amenities to give you a 5 star experience next time, please don't hesitate to let us know. Safe travels!

Hey German--this is Michael Schwalbe, the Desert Moon's owner. I'm thrilled to hear you enjoyed your stay. The jet baths are great, aren't they? If there was anything at all we could do to improve our amenities or service, please don't hesitate to let me know. Thanks for trusting us with your stay, and we hope to see you again very soon!

Thank you for trusting us with your stay! We look forward to seeing you again soon!

Hi Felipe, this is the Desert Moon Motel's owner, Michael Schwalbe. I would love to understand more about why you felt your visit deserved the lowest rating. Please send me a message so we can discuss what can be improved.

Thanks for staying with us Anthony! This is Michael Schwalbe, the owner of the Desert Moon Motel. If there's anything we could do in the future to improve your experience, I hope you'll let us know so that your future stays can be a solid 10/10. Safe travels, and see you again soon!

Hey Yiyo, this is Michael Schwalbe, the owner of the Desert Moon Motel. I hate to hear of your negative experience. I take the customer service my staff provides extremely seriously, and I have already made it clear to staff that your experience is unacceptable. We will be addressing it moving forward, and I'm certain that it won't happen again. Thanks for staying with us, and I hope you'll give us another chance to show you a better experience in the future.

There are so many options on Fremont St. and in Vegas that it always means a lot when a guest trusts us with their stay. Thank you for your thorough and honest review! After purchasing the motel in May, my main priorities were upgrading and renovating, and now that that's 98% complete, the next priority is investing in more fully furnishing the rooms -- including some more hangers and trash cans (sorry about that!). Next time you drop in, you'll find the rooms won't be so spartan. Safe travels!

Hi Kristin,This is Michael Schwalbe, the owner of the Desert Moon Motel. Firstly, thank you for staying with us. I know Fremont St. (and all of Vegas) has no shortage of options to choose from, so I appreciate your patronage. Secondly, I apologize for your negative experience with the customer service you received. We pride ourselves on having the best, friendliest staff on Fremont--and you can see from other reviews that we usually hit that mark--so it's extra disappointing to me to hear that your experience didn't live up to that standard this time. I'll talk to the team immediately to find out what happened and what we can do to make sure it doesn't happen again. (And of course we'll get that lock fixed immediately. No excuse for that.)Should you decide to give us another try in the future, let me know you're coming, and we'll make sure to roll out the red carpet for you. Safe travels!

We have zero rooms with barbed wire around the windows. Also, no heat and no hot water is very serious--did you alert staff to this issue so we could repair it or get you into another room? We haven't received any other reports of a room that has no heat and no hot water. Combined with the anonymous submission of this review, I am skeptical that this is a legitimate complaint.

Hey Natasha! This is Michael Schwalbe, the owner of the Desert Moon. We are so glad you trusted us with your stay, and I can't tell you how wonderful it is to hear that all the improvements we've made to the property were so appreciated. And of course, I'm biased, but I'm confident we've got the best, friendliest managers anywhere on Fremont. Aren't Natalie's candles great? Drop us a line next time before you arrive -- I'd love the chance to say hello in person. I believe the Desert Moon is the best-kept secret on Fremont, and now you're in the club!

Thanks for trusting us with your stay, and we hope to see you again soon!

Hey Sydney! This is the owner of the Desert Moon, Michael Schwalbe. On behalf of myself and the whole staff, thank you so much for trusting us with your stay. I'm so glad to hear you enjoyed our staff--I think we have the friendliest, most customer-focused management team on Fremont. We look forward to seeing you again next time you visit!

Good afternoon Amy,This is Michael Schwalbe, the owner of the Desert Moon Motel. I'm sorry to hear your stay with us wasn't everything you'd hoped. I am glad to hear that you had a great experience with the on-site staff--Natalie and Marcus really care about our guests. Regarding the maintenance issues you experienced with the hot water--I absolutely understand how having ice-cold water for an early morning shower can ruin your day. I hope you can likewise understand that we are a very small motel, and while we take the maintenance of our facilities very seriously, we don't have the ability to keep a handyman on-site round the clock for instant repairs. If something breaks in the night or early morning and our maintenance team isn't scheduled to arrive until later in the day, we don't have a way to expedite that service. You will find that to be the case at every small, independently-owned hotel or motel.Regarding dishes and pots for cooking, they are available at the front desk upon request. We used to stock rooms with them by default, but too many guests stole the kitchen furnishings and they ruined it for everyone.Thank you again for staying with us. I can promise that should you choose to give us a try again, you won't have to worry about the hot water!Safe travels!Michael

Wow Iesha this is a surprising review from you and David. The room you were last in has the largest kind of heater unit we have and you stayed two nights and didn't ask if we had an extra blanket if it was that bad, so just putting that out there. Also you have been a regular here for a while now, and my husband and I have bought at least one night for you and David in the past, and regularly given you free upgrades to the jacuzzi room because we want to make your evening nice and know you guys enjoy that room. You choose now to leave a review after we finally charge you for damages after repeatedly aggressively staining all the way to the mattress protector after repeatedly being asked nicely to adjust, and only because we have to throw them out completely. We were not picking on you, just being fair and trying to keep costs down for all, as we regularly waive deposits for folks, making lives easier all around. I am genuinely disappointed how malicious you're trying to be, and at the same time returning regularly. I am truly sorry for this to turn sour as you and David are welcomed characters to the motel, and sorry we have to charge for things, maybe we'll see you soon.

Security is a top priority for the Desert Moon Motel. In the last 6 months, over 25,000 has been invested in new security gates, doors, locks, fences, and cameras, and additional improvements are still being done. Since this guests' stay, all rooms have had sliding safety latches installed. All doors had previously been replaced, and the latches' absence was an oversight that we quickly remedied. (The missing toilet paper holder was also fixed.) All guests at the Desert Moon Motel receive 2 towels, 2 washcloths, soap and shampoo, and king-sized pillows, and the absence of any of the above can be quickly remedied by a request to staff.

Happy New Year Willow! Thank you so much for trusting us with your stay. Fremont St. is a unique place with unique people, and we love serving its community and its tourists. We are working hard to make the Desert Moon Motel the best motel on Fremont, and we couldn't do it without guests like you! We hope to see you again!

Hi Emery,This is the owner, Michael. Firstly, my sincere apologies for your recent experience. I've just hired additional housekeeping staff precisely so this sort of thing does not happen. I'm going to be talking with the on-site managers to discover how our cleaning process went wrong, and what changes need to happen to ensure it won't happen for any other guests. Likewise, none of our doors inside or out should have any damage like you describe, so if a recent guest damaged the bathroom, we'll get it fixed. Thanks for bringing these matters to my attention, and I hope you weren't too inconvenienced by having to stay elsewhere.

Thank you very much Jose! Your positivity is much appreciated and we hope to see you soon!

Hello Patricia! I apologize for any unpleasantness during check-in. I was able to accommodate you early, and also I am sorry you could not find all the outlets, but each room has at least three although they may be behind furniture. We are remodeling the motel as it has never been done properly, and furniture upgrade is on our list after more important repairs.

Hey Paula - thank you for staying with us, and for sharing your honest assessment of where we can improve. We love our staff too! We've spent a lot of time and money renovating so that guests don't have to worry about cleanliness or damaged furniture--I'm going to check with staff about which room you stayed in to make sure that extra attention is paid to fixing those issues you experienced. Let us know if there's anything else we can do to improve, and safe travels!- Michael Schwalbe, Owner

Thank you so much for staying with us Ellen. We're thrilled you enjoyed your time, and we look forward to hosting you again soon. If there's anything we can improve about your experience for the next time, please let us know! - Michael Schwalbe, Owner

Aww thank you Susan for your generous review, we truly appreciate it and have been working extra hard to renovate and turn our image around. Glad we could have you stay with us!

Thank you for staying with us! We love Natalie and Marcus, and are glad you had a good experience with them! We look forward to seeing you again very soon, and hope you have safe travels.

Thank you so much for staying with us! The staff enjoyed having you on-site, and we look forward to seeing you come back very soon! In the meantime, if there was anything at all we could improve to make your next visit even better, be sure to let us know.

Cynthia - this is the owner, Michael. I'm sorry I didn't get the chance to say hello to you in person, but thank you so much for sharing your time with us. We're grateful for your positive feedback, and look forward to hosting you again on Fremont St. very soon!

Thank you for staying with us Robert! We've been investing heavily in new renovations and onsite security to make sure guests have the safest, cleannest place to stay on Fremont. We look forward to seeing you again!

Hello John! We’re sorry your experience was less than great and didn’t get a chance to stay with us. We were sold out the night before and you arrived at about noon, and with an 11 am check out there wasn’t a room available at that time. Unfortunately there wasn’t a room empty early enough to have allowed for wiggle-room on our 3pm check-in. My husband and I live on site and had run to the store briefly, which is the reason for the doorbell-video communication. We unfortunately don’t have the benefit of a resort to guarantee early check-in availability; we can however, have the benefit of no resort fees! I am glad you were able to find the Stratosphere closer to the Strip and action. We are a 20 minute walk to the Fremont Street Experience, and it would do little justice to our guests to not point out such a famous and close attraction. Granted we are a stroll from the lights and action, the added space may benefit some looking to get away from the party when they’re ready to turn in for the night. Sorry we weren’t what you expected, but glad you had a good time still downtown!

Thank you for staying with us and for your review Tammy! Hope to see you next time!

Thank you for staying with us! I'm the new owner, and we're working hard to turn the Desert Moon into a fun retro Fremont motel that people are excited to visit. Looking forward to having you join us again!

Hi Caitlin - I have several apologies to make. Firstly, my sincere apologies for how long it's taken me to see your review and respond. I'm the new owner of the Desert Moon as of a month ago, and I'm afraid you must've gotten lost in the shuffle. Secondly, I am terribly sorry for the state of your room during your stay. Cleanliness of accomodations is incredibly important to us, which is why when I purchased the motel I hired additional housekeeping staff and gave them a 40% raise. Your room is not indicative of our standards, and frankly I'm appalled to hear how bad it was. Should you choose to take the risk again, I'd be glad to offer you another stay with us for free to prove that we can do better now that we're past the transitional period between owners. I'm glad to hear that you had a positive experience with our on-site managers - Natalie and Marcus are also new as of two months ago and they're doing an incredible job. We have also recently finished renovating several more rooms, and further amenities and improvements are coming very soon. We're committed to turning the Desert Moon Motel into a fun, luxury motel in a rapidly growing part of the city, and while I won't blame you if you don't come back, we'll roll out the red carpet for you if you do! ~Michael Schwalbe Owner

Hi Marie, I am terribly sorry to hear about your awful experience at the Desert Moon Motel. I'm the new owner of the property as of about a month ago, and we're making some serious changes to ensure that no guest has to put up with the frustration you did ever again. I certainly don't expect you to give us another try, but should you choose to, I'd be glad to offer you a free stay to prove that we've taken all past guests' feedback seriously. The new Desert Moon Motel is committed to providing top-tier guest service and newly-renovated, hygienic accomodations. Michael Schwalbe Owner