Een seizoensgebonden buitenzwembad, zwembadcabana's (toeslag)
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Beoordelingen van The Cromwell

4.5 out of 5
The Cromwell
3595 Las Vegas Blvd S, Las Vegas, NV

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 414 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 219 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 178 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 104 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 87 van 1002 beoordelingen" "

8,0/10

Netheid

8,2/10

Personeel en service

7,0/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Zwembad is alleen voor 21+. Er kan wel gezwommen worden bij Cesar of Flamingo met hotelpasje. Dit hebben we niet gedaan!
1 nacht verbleven in juli 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Locatie van het hotel is schitterend. Na een luidruchtige nacht zonder probleem een andere kamer gekregen. Het zwembad is aan de dure kant ( 7 dollar voor en mini-cola uit een flesje) Zalige badkamer, zalig bed. We zouden zeker weer terug logeren, wanneer we Las Vegas nog eens zouden bezoek
8 nachten verbleven in mei 2019

4/10 – Matig

Esther

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
Front desk (not all just one specific clerk) did not tell us about the amenities which include wifi,pool etc. She had very poor customer skills. Had several bad encounters after that with her. Room was nice though.
4 nachten verbleven in mei 2024
Reactie van Michelle op 21 mei 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 – Goed

Chris

Reisde met een groep
Positief: Netheid, personeel en service
We thought the elevator decor was tacky, peeling paint and falling apart. Everyone was very nice there. Limited food places but lots nearby. Smallest ice bucket and no fridge or microwave.
2 nachten verbleven in mei 2024
Reactie van Michelle op 20 mei 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great property thank you
4 nachten verbleven in april 2024
Reactie van JD op 19 mei 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 – Goed

Kalman

Reisde met partner
Positief: Netheid, personeel en service
Very good accommodation Excellent staff Needs some upkeep
3 nachten verbleven in mei 2024
Reactie van Doug op 19 mei 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 – Ontzettend slecht

Mark

Negatief: Voorzieningen
You are charged a resort fee of $50-$56 then they still charge for parking!
1 nacht verbleven in mei 2024
Reactie van John op 15 mei 2024
Hello Mark, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

6/10 – Redelijk

Fernando

Reisde met partner
Positief: Personeel en service
Excellent location. Rooms are very average but for the price it’s ok. We stayed almost for a week and they never cleaned our rooms, they kept making up ridiculous excuses about us requesting it not to be cleaned (who does that) or blaming the cleaning people who “forgot” to clean our room. We also had blood stained sheets- not our blood… so housekeeping would have been nice. At the end all we got was a “we apologize”….LOL. I would not stay here again.
5 nachten verbleven in mei 2024
Reactie van Dan op 14 mei 2024
Hello Fernando, thank you for providing your feedback on your most recent stay.  Please contact Cromwell directly to speak to a member of management regarding your experience.

10/10 – Uitstekend

Kiairah

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was bummed The pool was closed but thankfully the flamingo has a really good pool next to it to accommodate
3 nachten verbleven in mei 2024
Reactie van Michelle op 11 mei 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 – Uitstekend

Cathryn

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The casino was very clean. Just wish the entire facility was smoke free.
3 nachten verbleven in mei 2024
Reactie van Christina Banks op 10 mei 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 – Ontzettend slecht

Dionne

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms were not clean. Bed was worn down. Bathroom needed to be upgraded and updated. Felt dirty there. Additionally, I forgot 2 men’s blazers in the wardrobe cabinet and housekeeping claimed they could not locate them, even after calling the same day as check out and multiple times after. Their staff is dishonest and I would not stay there again
2 nachten verbleven in april 2024
Reactie van Kimberly op 4 mei 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 – Goed

Lluvicela

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Michelle op 4 mei 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 – Matig

Sophia

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Kimberly op 4 mei 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

2/10 – Ontzettend slecht

Yosef, Sacramento

Reisde met familie
Negatief: Personeel en service, voorzieningen
We didnt like the pool open ONLY ON FRIDAY AND SATURDAY
3 nachten verbleven in april 2024
Reactie van Kimberly op 3 mei 2024
Hello Yosef, thank you for providing your feedback on your most recent stay.  Please contact Cromwell directly to speak to a member of management regarding your experience.

6/10 – Redelijk

Jessie

Reisde met partner
Negatief: Personeel en service
The room was nice however I was upset that there was no fridge . It says on line there is a pool but you are only allowed to use it from 12pm to 1pm you have to go to another hotel for a pool . The staff was not the friendliest , we booked a hotel in Jan for a April trip we arrived early at 9am was told we should be able to do an early check in however they never called and then tried to tell us they did not have a room for us at all. We got that squared away after waiting hours. The check in process is very long . The food options are sparse, not open long , and Giadas is only open for brunch on the weekend. We had to go to other hotels for food options. I liked that this was a smaller hotel however some things need to change .
4 nachten verbleven in april 2024
Reactie van Dan op 2 mei 2024
Hello Jessie, thank you for providing your feedback on your most recent stay.  Please contact the Cromwell directly to speak to a member of management regarding your experience.

10/10 – Uitstekend

Caitlyn

1 nacht verbleven in april 2024
Reactie van John op 15 mei 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 – Uitstekend

James Doug

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice hotel and friendly staff.
2 nachten verbleven in april 2024
Reactie van Christina banks op 20 apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 – Uitstekend

Dhaval

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They do allow kids now and although they dont have a pool, you have access to 3 surrounding ceasar pools!
3 nachten verbleven in maart 2024
Reactie van Kimberly op 19 apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 – Redelijk

Matthew

Positief: Personeel en service
Negatief: Netheid
1 nacht verbleven in april 2024
Reactie van Dan op 17 apr 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 – Uitstekend

jasmine

3 nachten verbleven in april 2024
Reactie van John op 8 mei 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 – Goed

Jessica

Positief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Michelle op 12 apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 – Matig

patrick

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Shane, who worked at valet was very helpful. We had to switch rooms because there was blood on the drapes and then on Saturday they did not clean the room. I thought the place was outdated and needed some touching up.
3 nachten verbleven in april 2024
Reactie van Michelle op 8 apr 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 – Uitstekend

Derek

2 nachten verbleven in april 2024
Reactie van Kimberly op 3 mei 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 – Goed

Russell

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The atmosphere and the location on the stripe.
3 nachten verbleven in maart 2024
Reactie van Michelle op 8 apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

4/10 – Matig

loretta

Reisde met familie
It’s pass time for do over bedding clean and bathroom. It’s very dark and run down in rooms I guess dark because you might miss years of dirt
1 nacht verbleven in maart 2024
Reactie van Michelle op 8 apr 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 – Goed

Marc

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was clean but very dark. Not enough natural light from the small window, and even the lights aren't very bright. Somewhat annoying, but not too big a deal. Hotel quiet and in a good central location but it's inconvenient to have to drag luggage over to the Flamingo to grab a cab to the airport.
4 nachten verbleven in maart 2024
Reactie van ALM op 2 apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 – Redelijk

Paul, Beaverton

Reisde met partner
Positief: Netheid, personeel en service
Smaller and older than what we were expecting. Rooms are very dark and outdated. Location was great though.
2 nachten verbleven in maart 2024
Reactie van Ben op 26 mrt 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 – Uitstekend

Ariel

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Wish they had a spa
1 nacht verbleven in maart 2024
Reactie van Christina banks op 24 mrt 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 – Uitstekend

CHRISTINE

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Located conveniently by good eats and good treats!
2 nachten verbleven in december 2023
Reactie van Dan op 23 mrt 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 – Uitstekend

Blake

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I didn't spend a lot of time there as I was in town for a concert, but the staff was very helpful and the facilities were very nice.
1 nacht verbleven in maart 2024
Reactie van Christina banks op 24 mrt 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 – Uitstekend

Jeffrey

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I don't give 5 star reviews often but think the Cromwell is my new favorite in Las Vegas. Front staff and service were so helpful, kind and amazing. Truly a gem. Highly recommend it as a quiet(ish) destination. Cheers!
1 nacht verbleven in maart 2024
Reactie van John op 14 mrt 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

4/10 – Matig

Dan

Reisde met partner
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
I showed up at 430pm, they said they didn't have the room I booked ready yet, so if I wanted to check in I would have to pay $40 to upgrade. After waiting about 30 mins I was told I could check in if I switched from a 1 bed to a 2 bed room, so I did that. When I got to the room the door was so damaged that it wouldn't close.
1 nacht verbleven in maart 2024
Reactie van JD op 10 mrt 2024
Hello Dan, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

4/10 – Matig

Janet

Reisde met familie
Negatief: Voorzieningen
Poorly staffed….we felt nickel & dimed for everything…was very difficult to find anyone to answer simple questions….no ice on any floor…..only one person working the ‘Eatwell’, which backed up to very long lines for just a simple coffee order. Was advised to order online & pickup, and after an hour went to check on order which hadn’t been received….just chaotic all around. We did like that the Casino is nice and quiet if you don’t like busy crowds.
2 nachten verbleven in februari 2024
Reactie van Dan op 6 mrt 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

6/10 – Redelijk

Anthony

Reisde met partner
Positief: Netheid
Clean hotel in a great location, but very underwhelming rooms with a decent casino
2 nachten verbleven in maart 2024
Reactie van Christina banks op 4 mrt 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

4/10 – Matig

Cassandra

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The rooms are really small and not well laid out. Needs updating. The music from the nightclub on property was very loud until early hours of the morning and could be heard in our room very clearly
2 nachten verbleven in februari 2024
Reactie van Ben op 2 mrt 2024
Hello Cassandra, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

8/10 – Goed

Carissa

1 nacht verbleven in februari 2024
Reactie van Ben op 3 mrt 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 – Uitstekend

chris

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Small and quick access to the elevators and casinos floor. Location was supurb for my plans in Vegas. Was hoping to enjoy the pool but it wasnt open
2 nachten verbleven in februari 2024
Reactie van Michelle op 1 mrt 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

2/10 – Ontzettend slecht

Miran

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Unfriendly, too much dust in the room
2 nachten verbleven in februari 2024
Reactie van Ben op 28 feb 2024
Hello Miran, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

6/10 – Redelijk

Jessica

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van John op 29 feb 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

2/10 – Ontzettend slecht

Monica

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The bathroom sink and shower were backed up. There was black mold in the shower. Room was not cleaned thoroughly, found candy on the floor. Overall, the hotel and rooms are rundown.
3 nachten verbleven in februari 2024
Reactie van John op 27 feb 2024
Hello Monica, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 – Uitstekend

Stephen

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Older hotel but clean and comfortable.
1 nacht verbleven in februari 2024
Reactie van Ruby op 26 feb 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 – Redelijk

Kelly

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen
King Luxury Room Pros: About middle of the Strip, most everything was within walking distance. Parking garage was easily accessible, and close. Smaller property, which made getting to room quickly. Friendly and helpful staff. Unique room decor and furnishings. Comfortable bed and pillows. Large tv. Cons: Very dirty and dusty, found a XXXL women’s black thong just under the couch full of dust (so it’s been there awhile). Bad lighting in room. Can’t use fridge/mini bar for personal items. Be nice to have bed made and fresh towels daily instead of finding a maid. Room needs some maintenance and updates. All in all, I would stay here again for the convenience and smaller property. The lobby and gaming area is about the perfect size. The parking garage is the one of the better ones for size and location to hotel.
Reactie van Michelle op 25 feb 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 – Goed

Nesrine

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved the design and the casino being small and fun
1 nacht verbleven in februari 2024
Reactie van Doug op 24 feb 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 – Uitstekend

ibrahim

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Doug op 24 feb 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

6/10 – Redelijk

Louis

Reisde met partner
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Central location, and spacious room. However, the properly needs a freshen up. Overall, it offers good value and we had no issues.
3 nachten verbleven in februari 2024
Reactie van John op 20 feb 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

2/10 – Ontzettend slecht

Anthony

Reisde met partner
Negatief: Personeel en service
The room I reserved was not available. We had to stay in a different room on the first night. The next day we had to check out at 11am and didn’t get to our new room until 2:30pm. It was inconvenient and not what I paid for. I’m not happy with the resolution to this. Unfortunate.
3 nachten verbleven in februari 2024
Reactie van Latrice op 18 feb 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sorry you were disappointed with your stay. We are working hard daily to improve the Hotel/Casino so that our guest can have a fantastic experience. Please have a great day.

10/10 – Uitstekend

Patrick

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Cozy little room with a decent bathroom. Furniture is a little bit worn, but over all it is a nice stay at a great rate given that this hotel is right next to the strip.
Reactie van Michelle op 17 feb 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 – Goed

Scott

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in februari 2024
Reactie van Ben op 16 feb 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 – Redelijk

Lisa

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms were adorable. Only problem was being next to the outside of drais and the other maintenance hallway.
1 nacht verbleven in februari 2024
Reactie van JD op 12 feb 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

4/10 – Matig

crystal

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
needs major updates! The walls in the room, especially the bathroom were dirty with what appeared to be blood and other items on the walls. The dresser was missing an entire drawer, they didn't even try to cover it. The halls are painted black and the lights are old with a yellow haze, reminds of a scene from the shining. It was fine for the short time we were there but would not stay there again.
2 nachten verbleven in februari 2024
Reactie van Doug op 10 feb 2024
Hello Crystal, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.