Hotels met roomservice in Latrobe Valley

'On check in the manager ?? had already charged my card. He charged me $30 over the expedia booking price. The manager did not seem to know how expedia worked. He tried to help by ringing expedia, which was useless, the expedia was so useless I asked the manager to hand me the phone so i could clearly explain the situation. The expedia person told me off and told me he could not speak to me, he then told the manager off for giving me the phone, I instructed the manager to hang up as this was not...

'Arrived via Train before check-in time & they were happy to store bags. A bonus to arrive at check-in time & they had taken the bags to the room. Fantastic welcome & check out. Took the time to ask how was our stay & room.'

'Met our needs but definitely needed some maintenance- staff were lovely.'