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Beoordelingen van Best Western Yellowstone Crossing

2.5 out of 5
Best Western Yellowstone Crossing
205 SE 4th Street, Laurel, MT

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 433 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 326 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 121 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 68 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 52 van 1000 beoordelingen" "

8,4/10

Netheid

8,6/10

Personeel en service

8,0/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Goed gelegen Hotel
Dit hotel heeft een mooi zwembad en een goed ontbijt, het personeel is zeer vriendelijk en behulpzaam. Het ontbijt sloot eerder, maar voor ons werd alles nog even beschikbaar gesteld vanwege de onduidelijkheid
1 nacht verbleven in juni 2017
Reactie van Best Western Yellowstone Crossing op 26 jun 2017
Thank you for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Paul

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Quiet and friendly
2 nachten verbleven in april 2024
Reactie van Barbie op 3 mei 2024
Thank you for taking the time to let us know about your stay with us. We appreciate your feedback so we can better improve ourselves. We hope to see you again soon.

10/10 – Uitstekend

Thomas, Bismarck

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice stay
1 nacht verbleven in april 2024
Reactie van Barbie op 1 mei 2024
Thank you for taking the time to let us know about your stay with us. We appreciate your feedback so we can better improve ourselves. We hope to see you again soon.

8/10 – Goed

Kim

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Nice stay
3 nachten verbleven in april 2024
Reactie van Barbie op 20 apr 2024
Thank you for taking the time to let us know about your stay with us. We appreciate your feedback so we can better improve ourselves. We hope to see you again soon.

10/10 – Uitstekend

Dakota

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Barbie op 12 apr 2024
Thank you for taking the time to let us know about your stay with us. We appreciate your feedback. We hope to see you again soon.

6/10 – Redelijk

Shirly

2 nachten verbleven in april 2024
Reactie van Barbie op 12 apr 2024
Thank you for taking the time to let us know about your stay with us. We appreciate your feedback so we can better improve ourselves. We hope to see you again soon.

10/10 – Uitstekend

Jeffrey

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the extra touches. (Pillows were a nice touch) It was clean. The girl at the desk was friendly and very helpful. Would definitely stay again.
1 nacht verbleven in april 2024
Reactie van Barbie op 7 apr 2024
Thank you for taking the time to let us know about your stay with us. We appreciate your feedback. We hope to see you again soon.

10/10 – Uitstekend

joshua

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Barbie op 7 apr 2024
Thank you for taking the time to let us know about your stay with us. We appreciate any feedback so we can better improve ourselves. We hope to see you again soon.

8/10 – Goed

Marilyn, Detroit Lakes

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property needed some attention in parts of our room. Lamp on desk didn’t work.
1 nacht verbleven in maart 2024
Reactie van Barbie op 5 apr 2024
Thank you for taking the time to let us know about your stay with us. We appreciate your feedback so we can better improve ourselves. We hope to see you again soon.

8/10 – Goed

Donald

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
They were having some updating done so there were workmen in the hallways which wasn't an issue. Breakfast was great! We could hear the tv in the breakfast area from our room but we needed to get an early start. Had a great nights sleep and that's what it's all about.
1 nacht verbleven in maart 2024
Reactie van Barbie op 1 apr 2024
Thank you for taking the time to let us know about your stay with us. We appreciate all feed back so we can better improve ourselves. We look forward to seeing you again soon.

2/10 – Ontzettend slecht

Duanna

Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
The room was nice and clean. No heat in the room and we listened to a space heater all night!!??
1 nacht verbleven in maart 2024
Reactie van Barbie op 1 apr 2024
We apologize that your stay with us was unsatisfactory. We appreciate all feed back so we can better improve ourselves. We are looking into the issues you have addressed to fix them.

8/10 – Goed

Michele

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was under a little bit of construction, but was still clean and maintained. Front desk was very friendly and made our very late check in simple. Would return to this property.
1 nacht verbleven in maart 2024
Reactie van Barbie op 19 mrt 2024
Thank you for taking the time to let us know about your stay with us. We apologize that your stay was unsatisfactory. Our construction will be over soon we hope you will come stay again.

10/10 – Uitstekend

Catherine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great breakfast!!!
1 nacht verbleven in februari 2024
Reactie van Ryan op 19 mrt 2024
Thank you for the feedback!

8/10 – Goed

Jane

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The heat in our room would not adjust-- it was very hot in there. We mentioned it to the front desk and they said they would have someone look at it. Not sure what they found out-- we just left the heat off for the 2nd night but it was still warm as we were on a 2nd floor. Front desk was very respectful and helpful.
2 nachten verbleven in februari 2024
Reactie van Ryan op 19 mrt 2024
We apologize for the problem with the heat we are currently renovating and hope you give us another chance to earn your business in the future.

6/10 – Redelijk

Vicki

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The hot tub was broken. The bed was not cleaned on the top cover.
1 nacht verbleven in februari 2024
Reactie van Ryan op 19 mrt 2024
Our sincerest apologies i have brought this to the attention of our housekeeping staff and will have the problem rectified.

10/10 – Uitstekend

Gary

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Everything was excellent except the beds are hard for our liking
1 nacht verbleven in januari 2024
Reactie van Barbie op 2 feb 2024
Thank you for taking the time to let us know about your stay with us. We appreciate all feed back so we can better improve ourselves. We hope to see you again soon.

6/10 – Redelijk

Heriberto, Garden Grove

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Ryan op 19 mrt 2024
Thank you for your feedback.

2/10 – Ontzettend slecht

Sandra

1 nacht verbleven in januari 2024
Reactie van Ryan op 19 mrt 2024
Our deepest apologies we strive to make every guest comfortable during their stay we hope you can give us another chance to earn your business in the future.

10/10 – Uitstekend

Dalene

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice stay
Nice rooms Comforting bed Good breakfast
1 nacht verbleven in januari 2024

4/10 – Matig

Llane, Ekalaka

Zakenreiziger, Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There was a non-working space heater in the room. The room heater did not work. The temperature was in the single digits, and the morning front desk attendant stated that they were re-doing the heating systems and that all rooms were operating with space heaters.
1 nacht verbleven in januari 2024

8/10 – Goed

Celesta

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2024
Reactie van Barbie op 8 jan 2024
Thank you for taking the time to let us know about your stay with us. We appreciate all feed back so we can better improve ourselves. We hope to see you again soon.

4/10 – Matig

Eric

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
My room didn't have a heater that worked it just blew cold air. But they did put in a space heater on the floor that my 1 year granddaughter found fun to touch. Then i arrive and the pool and hot tub are under construction. The entire reason i went to this hotel. I should have just left when i checked in.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Jon

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

10/10 – Uitstekend

Steve

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023

6/10 – Redelijk

Brittnie

Negatief: Comfort kamer
2 nachten verbleven in november 2023

8/10 – Goed

Larry

Positief: Netheid
1 nacht verbleven in oktober 2023
Reactie van Barbie op 12 nov 2023
Thank you for taking the time to let us know about your stay with us. We appreciate all feed back so we can better improve ourselves. We hope you will visit us again soon.

10/10 – Uitstekend

amber

1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Debbie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was clean a little to hot but clean and cofy beds.
1 nacht verbleven in oktober 2023
Reactie van Barbie op 12 nov 2023
Thank you for taking the time to let us know about your stay with us. We appreciate all feed back so we can better improve ourselves. We hope you will visit us again soon.

10/10 – Uitstekend

STEVEN

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Barbie op 30 okt 2023
Thank you for taking the time to let us know about your stay with us. We appreciate all feed back. We hope to see you again soon.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid
As a whole the stay was okay. Mediocre Might make another choice in the future
3 nachten verbleven in oktober 2023
Reactie van Management op 15 nov 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Uitstekend

Donald

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
great location everything went smoothly
1 nacht verbleven in oktober 2023
Reactie van Barbie op 23 okt 2023
Thank you for taking the time to let us know about your stay with us. We appreciate all feed back. We hope to see you again soon.

8/10 – Goed

Jacob

1 nacht verbleven in oktober 2023
Reactie van Barbie op 12 nov 2023
Thank you for taking the time to let us know about your stay with us. We appreciate all feed back so we can better improve ourselves. We hope you will visit us again soon.

2/10 – Ontzettend slecht

Jennifer

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Spend the extra money and start at the Marriott!
I’ve stayed here in the a year ago and it was much better. Room had a horrible odor, started having a reaction from all the pet hair. Manager did not agree to switch rooms and I found out all the rooms have had pets. Pool/hot tub closed and laundry facility out of order. Woke up next morning and room a few doors down was flooded as well as hallway. May have explained the putrid smell. Room was not clean, found pet food on the floor, empty peanut butter containers behind TV, pillows were stained and hair and filth around bed. Ceiling also showed water damage.
2 nachten verbleven in augustus 2023
Reactie van Management op 30 okt 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 – Goed

Sonni

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was a good quick stay!
1 nacht verbleven in oktober 2023
Reactie van Management op 30 okt 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4066286888. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

2/10 – Ontzettend slecht

Leilani

1 nacht verbleven in oktober 2023
Reactie van Nicole op 27 okt 2023
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
1 nacht verbleven in september 2023
Reactie van Barbie op 4 okt 2023
Thank you for taking the time to let us know about your stay with us. We appreciate all feed back so we can improve ourselves. We hope to see you again soon.

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Barbie op 30 sep 2023
Thank you for taking the time to let us know about your stay with us. We appreciate all feed back. We hope to see you again soon.

6/10 – Redelijk

susan

Positief: Personeel en service, comfort kamer
Pool and hot tub out of service and apparently has been for quite some time. I have stayed here before and had great experience however this place seems to have gone down hill...not sure if it's because of management. No shampoo, conditioner, body wash in dispenser...lucky we brought out own. On a positive note the bed was very comfortable. Breakfast is mediocre at best. Probably will not stay here again.
1 nacht verbleven in september 2023
Reactie van Barbie op 29 sep 2023
We apologize that your stay with us was not satisfactory. We are looking into the issues you have addressed. We appreciate all feed back so we can improve ourselves.

10/10 – Uitstekend

Jim

1 nacht verbleven in september 2023

10/10 – Uitstekend

Christina

Reisde met een groep, Reisde met huisdieren
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place!
1 nacht verbleven in september 2023
Reactie van Barbie op 23 sep 2023
Thank you for taking the time to let us know about your stay with us. We appreciate all feed back. We hope to see you again soon.

10/10 – Uitstekend

Wayne, Commack

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Traveling and passing through area. Best Western served the purpose. Good free breakfast. Decent room.
1 nacht verbleven in september 2023
Reactie van Barbie op 23 sep 2023
Thank you for taking the time to let us know about your stay with us. We appreciate all feed back. We hope to see you again soon.

2/10 – Ontzettend slecht

Katherine

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Khia op 27 sep 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 – Goed

Lawrence

Reisde met familie
Positief: Personeel en service
Employees were very welcoming and friendly!
1 nacht verbleven in september 2023
Reactie van Barbie op 16 sep 2023
Thank you for taking the time to let us know about your stay with us. We appreciate all feed back. We hope to see you again soon.

10/10 – Uitstekend

Kathy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel, but A/C needs work.
Nice hotel, good breakfast. Hotel was clean, front desk person efficient and friendly. Was very hot in Laurel, highs in the 90's.; air conditioning wasn't working well, room stayed pretty warm. Just passing through, left early a.m. the next day.
1 nacht verbleven in september 2023
Reactie van Barbie op 16 sep 2023
Thank you for taking the time to let us know about your stay with us. We appreciate all feed back. We hope to see you again soon.

10/10 – Uitstekend

Mary

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was great...room was pretty chilly as the temp was set at 60....but easily fixed. Couldnt get tv to work but weren't there long enough to cause issues
1 nacht verbleven in september 2023
Reactie van Barbie op 12 sep 2023
Thank you for taking the time to let us know about your stay with us. We appreciate all feed back. We hope to see you again soon.

4/10 – Matig

Curtis

Zakenreiziger, Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Pool and hot tub were out of service. After reading reviews, they have been out of service for over 2 months! Nothing about that when booking. Room was freezing, was told heaters are not turned on because it’s summer. Black hair everywhere. Not real clean! Don’t recommend this hotel.
1 nacht verbleven in september 2023
Reactie van Barbie op 11 sep 2023
On behalf of our entire staff we apologize that your stay with us was un satisfactory. We appreciate all feed back so we can improve ourselves. We hope to have the pool up and running soon!

4/10 – Matig

Kerry L

Reisde met familie
Positief: Personeel en service, comfort kamer
Negatief: Netheid, staat van de accommodatie en faciliteiten
Have hope for it
Booked this hotel for 5 day stay to visit family. Booked it for pool as I need to exercise daily. Pool was not open,laundry was out of order, black stuff on our feet if we went barefooted. Breakfast was good, full hot breakfast. Staff was helpful. They had a management problem and were under new management. Can be a good place with the new crew.
4 nachten verbleven in september 2023
Reactie van Barbie op 12 nov 2023
We apologize that your stay with us was unsatisfactory. We will be looking into the issues you have addressed. We appreciate all feed back so we can better improve ourselves.

10/10 – Uitstekend

Aaron

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023

6/10 – Redelijk

Linda

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pool out of service.
Stay was pretty good but sure would have been nice if we would have been informed that the pool was out of service. Could have same some tears from the littles.
1 nacht verbleven in augustus 2023
Reactie van Barbie op 28 aug 2023
We apologize that your stay was not satisfactory. We hope to have the pool up and running soon. We appreciate all feed back. We hope to see you again.

6/10 – Redelijk

ben

Reisde met familie
1 nacht verbleven in augustus 2023
Reactie van Barbie op 27 aug 2023
Thank you for taking the time to let us no about your stay with us. We appreciate all feed back so we can better improve ourselves. We hope to see you again soon.