Een binnenzwembad, een buitenzwembad

Beoordelingen van SureStay Plus Hotel by Best Western Lawton

2.5 out of 5
SureStay Plus Hotel by Best Western Lawton
1125 E Gore Blvd, Lawton, OK

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 324 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 306 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 175 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 108 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 90 van 1003 beoordelingen" "

7,4/10

Netheid

8,6/10

Personeel en service

7,4/10

Voorzieningen

6,8/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Heidi

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The staff was mostly wonderful. We did have to wait 10 minutes for a staff member to stop smoking to help us and had to call the 1-800 number to get through to someone for toilet tissue. We had cockroaches in our room and saw a mouse in the hall. The beds were not comfortable and old. The outside pool wasn’t open. The breakfast was fantastic. Our room did not have enough working plugs. The bathroom fan didn’t work. The air conditioner didn’t work that well. We did enjoy being close to our friends but probably wouldn’t not stay here again. The price was also good but you get what you pay for. Definitely needs some updates!
5 nachten verbleven in mei 2024
Reactie van Melanie op 14 mei 2024
Dear Heidi,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have notated the concerns you mentioned and will address them. As for the outdoor pool, it does not open until Memorial Day weekend, but our indoor pool is available year round.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 – Uitstekend

vincent

Reisde met een groep
Positief: Netheid, voorzieningen
Great and 9ice environment
2 nachten verbleven in mei 2024
Reactie van Mel op 14 mei 2024
Dear Vincent,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Uitstekend

Rebecca

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel is older but has been updated and is clean and nice. Breakfast was decent. Price was great! Very friendly and attentive staff.
3 nachten verbleven in mei 2024
Reactie van Mel op 14 mei 2024
Dear Rebecca,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Uitstekend

Thessalonia

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved it there
1 nacht verbleven in mei 2024
Reactie van Melanie op 14 mei 2024
Dear Thessalonia,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Uitstekend

Katie

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check in was great both times. Taneka, April 28th she checked us in. She was fantastic, new what I needed before I Even asked, very professional. Great customer service. Second night, we actually needed to come back to hotel next night due to our schedule changing. April 29th, Melanie checked us in and she was excellent, very professional and polite. Thank you ladies for taking great care of us, we will definitely return. Pet friendly and only 20 bucks a night. Also breakfast can't pass it up!
1 nacht verbleven in april 2024
Reactie van Tonita op 1 mei 2024
Thank you so much for taking the time to leave us feedback regarding your stay! I am so happy that we were able to provide you exceptional service, we hope to see you again soon!

10/10 – Uitstekend

Magdalena

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Mel op 14 mei 2024
Dear Magdalena,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 – Redelijk

Michelle

Positief: Personeel en service
3 nachten verbleven in april 2024

6/10 – Redelijk

Weldon

Room was clean and staff was friendly. Definitely needs updates and repairs done to outside of hotel.
3 nachten verbleven in april 2024
Reactie van Owner op 26 apr 2024
Weldon - Thank you very much for your candid review of your recent stay at our hotel. As an older property, it requires considerably more work and going updates/repairs for our team, whom works diligently and passionately each day to ensure our hotel is clean, well maintain and providing exceptional customer service. Please know that your review means so much to the team when all their efforts was recognized. Once again, thank you for giving us the opportunity to serve you. Have a Safe and Wonderful Summer, wherever the journey may take you!

10/10 – Uitstekend

Chiquita

3 nachten verbleven in april 2024

10/10 – Uitstekend

Gabriella

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
All in one, so everything was one place such as breakfast, comfortable room, outside rest place, outside swimming pool an inside swimming pol, and gym . l’m very satisfied with this hotel.
2 nachten verbleven in april 2024
Reactie van Owner op 28 apr 2024
Hi Gabriella - Thank you for your outstanding review! We are delighted to know that you enjoyed your all the amenities and our amazing breakfast.Thank you for giving us the opportunity to serve you. Have a wonderful & safe summer, wherever the journey may take you!

10/10 – Uitstekend

Kimberly

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
9 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Nikki

3 nachten verbleven in april 2024
Reactie van Mel op 14 mei 2024
Dear Nikki,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 – Ontzettend slecht

Emily

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was the single worst hotel experience of my life. The woman at the front desk had a HORRIBLE cough and sprayed everyone who came in with her germs. She literally couldn't speak without having long, loud coughing fits. The air conditioner in the hallways and common areas doesn't work and neither does the elevator. I had to haul bags for everyone in my family up and down the stairs in no A/C. The rooms were filthy. The bathroom sink leaked all over the floor. The sheets were musty and made everyone's skin and hair smell like mildew. The parking lot was full of truckers drinking, cat calling, and playing loud music. I had no choice but to sleep there the first night of my trip because everything in town was booked, but the next morning I was able to find a real hotel. The manager told me that they would refund me, but instead, they charged my card multiple times and drained my bank account around $1200. This hotel is disgusting and should be condemned.
3 nachten verbleven in april 2024
Reactie van Melanie op 24 apr 2024
Dear Emily,As we mentioned per our conversations before that no additional charges were placed and that unfortunately with using a debit card, debit cards are subject to additional authorizations depending on the cards banking process and the hotel is not responsible for any additional authorizations placed on the card.

10/10 – Uitstekend

JAYESHKUMAR, Plano

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was close to exit, no gas or shopping close to hotel.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Yanely

Zakenreiziger
Positief: Personeel en service, voorzieningen
Cozy spot for a quick stay. The hotel serves breakfast which is amazing.
3 nachten verbleven in april 2024
Reactie van Owner op 26 apr 2024
Yanely - We are so delighted that you enjoyed your stay. Thank you for giving us the opportunity to serve you. Have an amazing summer, wherever the journey may take you.

6/10 – Redelijk

Jeron

Negatief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024

10/10 – Uitstekend

Berto

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amabilidad
4 nachten verbleven in april 2024

10/10 – Uitstekend

Jerine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Enjoyed staying here. Will come back!
3 nachten verbleven in maart 2024

8/10 – Goed

Cindi

Reisde met een groep, Reisde met partner, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
The matresses and electric outlets should be replaced. The staff was amazing. Inside pool was clean. Outside area around pool and seating areas is very peaceful.
3 nachten verbleven in maart 2024
Reactie van Guest Services op 31 mrt 2024
Thank you for taking the time to leave us a review from the entire staff. We will go over your concerns with maintenance. We hope you stay with us again in the future!

8/10 – Goed

Miriam

Zakenreiziger
Positief: Personeel en service
The property was spacious. We found a garden roach stuck in the sink. I could hear the next door guest talking. The hotel is older and has great potential. We loved the morning continental breakfast!
3 nachten verbleven in maart 2024
Reactie van Tonita op 31 mrt 2024
Thank you so much for leaving us a review! So sorry about the inconveniences that occurred on your stay. We hope to have you stay with us again!

10/10 – Uitstekend

Luis

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Nice spot would recommend!
3 nachten verbleven in maart 2024
Reactie van Guest Services op 31 mrt 2024
Thank you so much for leaving a review! We hope to have you stay with us again.

8/10 – Goed

Samantha

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were very friendly and helpful. We felt welcome. The room was clean, good sized and nicely decorated. The hotel was older but maintained pretty well. The door handle had a hole in it but didn’t affect the door’s function. The counters, sink and shower materials were very nice but sadly were sealed cheaply. The price of the room was reasonable and the breakfast was great, many choices with hot items better than what was offered at the other hotels around the area. The only problem was the toaster didn’t work. Pool was very nice plus they had second pool outside which we didn’t use since it was cooler weather. Overall very nice, I would recommend staying here.
4 nachten verbleven in maart 2024
Reactie van Owner op 31 mrt 2024
Samantha - On behalf of the entire team, I would to thank you for sharing your experience. As an older property, it requires considerably more work and on going improvements for our team, whom works diligently and passionately each day to ensure our hotel is clean, well maintain and providing exceptional customer service. Please know that your review means so much to the team when all their efforts was recognized. Once again, thank you for giving us the opportunity to serve you.

8/10 – Goed

Eric

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was pretty good for an older motel. Breakfast was great. Rooms were fairly clean. I would stay there again. Counter desk clerks were really nice and friendly. Give them a raise.
2 nachten verbleven in maart 2024
Reactie van Owner op 31 mrt 2024
Eric - On behalf of the entire team, I would like to thank you for the 4 Stars Review! I am delighted to know that you enjoyed your stay with us. We pride ourselves on cleanliness, and our warm and welcoming staff. It's a pleasure to know that their efforts were recognized. I will be sure to share your comments with the team, as I know they will be just as appreciative as I am.Thank you for giving us the opportunity the serve you!

10/10 – Uitstekend

Jack

Positief: Netheid, staat van de accommodatie en faciliteiten
Very nice place to stay and close to the airport.
2 nachten verbleven in maart 2024
Reactie van Tonita op 1 apr 2024
Thank you so much for leaving us a review Jack! We strive to provide the best experience possible and are thrilled to know that we succeeded.

10/10 – Uitstekend

Juan

Reisde met familie
Excelente
4 nachten verbleven in maart 2024

4/10 – Matig

Gwen

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Guest Service op 21 mrt 2024
On behalf of the entire team, I would like to apologize for not exceeding your expectations. Thank you for allowing us to serve you.

6/10 – Redelijk

Luis

I requested full-service cleanup, they did showed up
3 nachten verbleven in maart 2024

6/10 – Redelijk

Tunisia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Jeanne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

4/10 – Matig

Vicky

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
This property needs refreshing. It is getting shabby but is ok if you are on a budget. Staff was very nice and their breakfast offers a nice variety. There is both an indoor and outdoor pool.
2 nachten verbleven in maart 2024
Reactie van GM op 21 mrt 2024
Vicky - Thank you for completing the survey regarding your recent stay at our property. On behalf of the entire team, I would like to apologize for not exceeding your expectations. Please know that safety and cleanliness of our guests remain paramount. As a local veteran owned and operated, our goal has always been to providing the best value, safety, clean and superior hospitality, safe. I would like apologize for letting you feel otherwise. We are continuing to update and improve the property as it’s one of our top priority. Thank you for giving us the opportunity to serve you. Kindest Regards

10/10 – Uitstekend

Cristen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in januari 2024
Reactie van Tonita op 3 feb 2024
Thank you so much for taking the time to leave a great rating! Hope to see you again soon!

10/10 – Uitstekend

Sarah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Tonita op 31 jan 2024
On behalf of the entire staff, we thank you for the amazing feedback, and hope to see you again!

6/10 – Redelijk

Jared

3 nachten verbleven in januari 2024

10/10 – Uitstekend

Travis

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Mike

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2023

4/10 – Matig

M

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
It is rare for me to leave reviews but this time I must. I want to start by saying that the staff, everyone, receives 5 stars. They were all nice and friendly. The hotel itself lacks in all areas - the bed was warped, the pillows were tiny and not comfortable, the bed cover was basically a blanket between two sheets. Overall, very uncomfortable. We were there 3 nights and never had the room done. I had to ask for clean towels. The shower pressure was weak and water didn’t drain. The only option for food after hours was limited to vending machines. The hotel structure needs repairs. I was very disappointed. I can’t imagine Best Western execs would approve.
3 nachten verbleven in november 2023
Reactie van General Manager op 11 dec 2023
On behalf of the entire team, I would like to thank you for sharing your experience. As an older property and Economy Class Hotel, our team works diligently and passionately each day to provide the highest level of hospitality. Please know that your review means so much to the team when all their efforts wad recognized.We would like to apologize for not exceeding your expectations. We truly value your feedback and will heed your concerns as we continue to improve our facilities. Thank you for giving the opportunity to serve you.

10/10 – Uitstekend

Kera

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
3 nachten verbleven in december 2023

10/10 – Uitstekend

Angelo

Nothing
2 nachten verbleven in december 2023

10/10 – Uitstekend

Michael

Positief: Personeel en service
Staff was great
1 nacht verbleven in december 2023

10/10 – Uitstekend

Jason

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good clean hotel

4/10 – Matig

Anika

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Melanie op 7 dec 2023
Dear Anika,On behalf of the entire staff I would like to apologize for not meeting your expectations.

6/10 – Redelijk

Trystan

Zakenreiziger, Reisde met partner
Positief: Personeel en service
It wasn’t too bad, could of been a little bit more updated
3 nachten verbleven in november 2023
Reactie van Melanie op 7 dec 2023
Dear Trystan,On behalf of the entire staff I would like to thank you for taking the time to provide us with your feedback.

10/10 – Uitstekend

Polet

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Nicole

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in november 2023

4/10 – Matig

Jennifer

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was nothing like the pictures online. It was under construction and loud and very outdated. We didn’t get room service one time in the three days we were there. I would not stay here ever again.
3 nachten verbleven in november 2023
Reactie van Melanie op 7 dec 2023
Dear Jennifer,On behalf of the entire staff I would like to apologize for not meeting your expectations.

10/10 – Uitstekend

Gary

Zakenreiziger, Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Older motel but comfortable.
1 nacht verbleven in november 2023

8/10 – Goed

Randy, Ventura

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nothing unique. Staff was friendly and helpful.
1 nacht verbleven in november 2023
Reactie van Mel op 2 dec 2023
Randy,Thank you for taking the time to provide us with your feedback.

6/10 – Redelijk

Valesita

Reisde met familie
Stay was average. Paid 90 and wasn’t impressed with the room. A lot of noise.
1 nacht verbleven in november 2023
Reactie van Tonita op 13 nov 2023
Thank you on behalf of the entire staff for providing your feedback!

10/10 – Uitstekend

Jason

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Real eggs for breakfast. Nice stay
1 nacht verbleven in november 2023
Reactie van Tonita op 13 nov 2023
Thank you for staying with us and providing feedback! We look forward to seeing you again!

8/10 – Goed

Shani, Sibley

Reisde met een groep
Negatief: Staat van de accommodatie en faciliteiten
The property needs a renovation. It is old and outdated. Paint is so thick on the walls. You can tell it has painted over multiple times. Has that musty smell in the room. Bed was comfortable. Bathroom was okay. Amenities were average. Recommend complete reno.
3 nachten verbleven in november 2023