'Absolutely appalling customer service – missing items completely ignored
Our experience with this hotel has been utterly unacceptable. Items went missing from our hotel room, and we reported the matter to reception as soon as we realised they were missing. Despite bringing this to their attention immediately, absolutely nothing meaningful was done.
The only response we received from reception was that the cleaners had not seen the items in our room. That was apparently the extent of their...
'Property was fab! We had the best apartment No 16, it was on two floors. Was a bit dated not quite like the photos on Expedia but very clean. We had a skylight in the bedroom which made it a bit bright when the sun came up. I mentioned it to reception and they immediately offered to move us or try to cover it up.
Vanessa was the best, she got maintenance to come straight out to solve the issue by putting some board up. Customer Service was AMAZING!! She couldn’t do enough for us. On my birthday...
'Zeer fijn appartement, leuke ontvangst, ruim en goed uitgerust voor een kort verblijf. Centrum Lazise aan sfeervol pleintje. Ontbijt onderaan appartement. Parking op 100m, betalend. Zeer goede uitvalsbasis voor bezoek Gardameer. '
'Een super fijn hotel. Geweldige lieve mensen die alles voor je willen doen. Je wordt op je wenken bediend. Het hotel is wat gedateerd, een airconditioning zou niet verkeerd zijn. Verder niets op aan te merken. Kamer was super schoon, geen geurtjes en werd elke dag verschoont. De loopt afstand naar Lazise is goed te doen. Binnen 10 min sta je op het plein.'
'Really enjoyed our stay and was pleasantly surprised. Very close to the main square with lots of shopping and restaurants as well as the ferry stop. It was very confusing to find the building as the end is hidden and is accessed via a narrow hallway and the hotel reception is on the second floor of the building. However breakfast at the restaurant below is lovely and the staff were great. The room overlooking the square are so picturesque but this is a very busy location above a popular ice...
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