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Beoordelingen van The Black Swan Lee - Lenox, Ascend Hotel Collection

3 out of 5
The Black Swan Lee - Lenox, Ascend Hotel Collection
435 Laurel St, Lee, MA

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 557 van 1004 beoordelingen" "
Gastenscore: 8 - Goed. 337 van 1004 beoordelingen" "
Gastenscore: 6 - Redelijk. 79 van 1004 beoordelingen" "
Gastenscore: 4 - Matig. 22 van 1004 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 9 van 1004 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

8,8/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Wouter

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Uitstekend hotel met vriendelijk personeel
Uitstekend hotel met vriendelijk personeel. Leuke enigszins gedateerde kamer met uitzicht op het meer. WiFi in de kamer, maar niet meer op het balkon. Simpel maar goed ontbijt.
1 nacht verbleven in september 2019
Reactie van Mayur Patel op 20 okt 2019
Thank you for this wonderful review on Hotels.com!

10/10 – Uitstekend

migiwa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our room was on the lake and had a nice deck where we could relax with a beer purchased (very cheap!) from the front reception area. Also the Indian restaurant was excellent with ample portions. And because it's in MA, everything was ADA accessible which made it feel inclusive to all. Some guest had their dogs with them but the place was very clean even with pets.
1 nacht verbleven in april 2024
Reactie van MP op 3 mei 2024
Thank you for choosing to stay with us at the Black Swan Lee-Lenox and taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

10/10 – Uitstekend

Kristin, Marion

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Just a nice, cozy and very clean little hotel. We would stay there again if in the area.
1 nacht verbleven in april 2024
Reactie van MP op 3 mei 2024
Thank you for choosing to stay with us at the Black Swan Lee-Lenox and taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

10/10 – Uitstekend

Melissa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van MP op 29 apr 2024
Thank you for choosing to stay with us at the Black Swan Lee-Lenox and taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

6/10 – Redelijk

Ashishpal

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The room was very small. There was no soap in the shower. Breakfast options were limited.
1 nacht verbleven in april 2024
Reactie van MP op 29 apr 2024
Thank you for choosing to stay with us at the Black Swan Lee-Lenox and taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

10/10 – Uitstekend

Joseph

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful location!
1 nacht verbleven in april 2024
Reactie van MP op 29 apr 2024
Thank you for choosing to stay with us at the Black Swan Lee-Lenox and taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

8/10 – Goed

Ken, Blythewood

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It is looking a bit dated and could use some upgrades, Hot water for the shower was difficult to control. Everything else was fine.
1 nacht verbleven in april 2024
Reactie van MP op 23 apr 2024
Thank you for choosing to stay with us at the Black Swan Lee-Lenox and taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

10/10 – Uitstekend

Lance

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Michelle that checked us in was fantastic!!! The Indian restaurant on premises was great. Everything at the hotel was immaculate.
1 nacht verbleven in april 2024
Reactie van MP op 21 apr 2024
Thank you for choosing to stay with us at the Black Swan Lee-Lenox and taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent room with gas fireplace and jacuzzi tub! Clean and Quiet. Nice views of the lake. Would stay there again.
1 nacht verbleven in april 2024
Reactie van MP op 15 apr 2024
Thank you for choosing to stay with us at the Black Swan Lee-Lenox and taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

10/10 – Uitstekend

Aviva

1 nacht verbleven in april 2024
Reactie van MP op 3 mei 2024
Thank you for choosing to stay with us at the Black Swan Lee-Lenox and taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

10/10 – Uitstekend

W.

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
We stay here every Divine Mercy Weekend. Great location for us minutes from Eden Hill, close to many off site restaurants. Breakfast was nice and staff worked constantly to keep food items stocked.
2 nachten verbleven in april 2024
Reactie van MP op 9 apr 2024
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10/10 – Uitstekend

Maria

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed on the lakeside room and found it very peaceful and relaxing.
1 nacht verbleven in maart 2024
Reactie van MP op 1 apr 2024
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10/10 – Uitstekend

Donna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My husband and I are so happy we chose to stay here. The lake view is so lovely. The room is bright clean and cheery. The in room fireplace made it so cozy ✨ Another wonderful part of our stay was enjoying our delicious Indian food dinner in the restaurant on the premises that overlooks the lake. We will for sure be staying here again. I would recommend staying here 😊
1 nacht verbleven in maart 2024
Reactie van MP op 1 apr 2024
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10/10 – Uitstekend

Gary

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rooms were big and clean, up to date and very comfortable. Breakfast was minimal but average.
2 nachten verbleven in maart 2024
Reactie van MP op 1 apr 2024
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10/10 – Uitstekend

Brian

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My wife and I love this place, second time we have stayed here, love the lakeside rooms!
1 nacht verbleven in maart 2024
Reactie van MP op 22 mrt 2024
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10/10 – Uitstekend

John

1 nacht verbleven in maart 2024
Reactie van MP op 3 apr 2024
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10/10 – Uitstekend

John W

Positief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van MP op 14 mrt 2024
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10/10 – Uitstekend

Richard

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quaint hotel in a convenient area to shops, restaurants, etc. Have stayed here twice-once in a lakeside room, once on street side. I would highly recommend the lakeside, beautiful view and seemed quieter on that side. A spacious modern breakfast area overlooking the lake was a great way to start the morning!
1 nacht verbleven in februari 2024
Reactie van MP op 29 feb 2024
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10/10 – Uitstekend

James

2 nachten verbleven in februari 2024
Reactie van MP op 22 mrt 2024
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10/10 – Uitstekend

Richard

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were very bright and helpful and what a wonderful restaurant in “Mint”! We also loved the continental breakfast putting a spotlight on the very hard working staff that kept everything fresh and full even with great demand. We will Definitely be staying again the next time we are in the area!
2 nachten verbleven in februari 2024
Reactie van MP op 26 feb 2024
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8/10 – Goed

Benjamin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place to stay, and rooms with lake view are very nice. Clean and great amenities. A bit noisy though and parking lot too small when property is full.
3 nachten verbleven in februari 2024
Reactie van MP op 22 feb 2024
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10/10 – Uitstekend

Tasha

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Exceeded expectations. The staff was so friendly and the hotel itself was quiet. Breakfast was very good and covered the basics. Love that they had free tea and a coffee machine that makes specialty drinks like lattes and cappuccinos. Would definitely come back! The Indian restaurant within the property was also excellent and the food was very good. If you are doubting booking this place, stop! Book it right now! :)
2 nachten verbleven in februari 2024
Reactie van MP op 22 feb 2024
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10/10 – Uitstekend

Ronny

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great and Convenient!
3 nachten verbleven in februari 2024
Reactie van MP op 22 feb 2024
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10/10 – Uitstekend

Jeff

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice area clean hotel friendly service
1 nacht verbleven in februari 2024
Reactie van MP op 18 feb 2024
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10/10 – Uitstekend

Terry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our short stay was perfect at the Black Swan, being convenient to highways, restaurants and shopping. Breakfast, however, definitely needs some improvement.
1 nacht verbleven in januari 2024
Reactie van MP op 11 feb 2024
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10/10 – Uitstekend

Kenneth

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
resteront on property all the staff
1 nacht verbleven in februari 2024
Reactie van MP op 11 feb 2024
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8/10 – Goed

Lexie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
-
1 nacht verbleven in februari 2024
Reactie van MP op 10 feb 2024
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10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van MP op 10 feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 – Uitstekend

Stefan

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A nice and clean hotel, recently renovated, welcoming to pets and with an EV charger available. Add that to the reasonable price and you might see why it might be the best value for this area.
1 nacht verbleven in januari 2024
Reactie van MP op 31 jan 2024
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10/10 – Uitstekend

Sadia

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location is just perfect. The hotel is clean, safe and staff is very accommodating and hospitable. Rooms are thoroughly cleaned and very well maintained. There is free breakfast (good and fresh) in the morning and free coffee machine available 24/7 along with MINT Indian restaurant whose food is really good. My stay here was very comfortable and i really enjoyed it and recommend this hotel to anyone traveling to Berkshire!
1 nacht verbleven in januari 2024
Reactie van MP op 31 jan 2024
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2/10 – Ontzettend slecht

Ken

Negatief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in januari 2024
Reactie van MP op 31 jan 2024
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10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I'll Be Back; You Should Try It
This clean, comfortable quiet hotel is well-located for visitors to Stockbridge, Lenox and Lee. Staff was professional but friendly. Breakfast was modest but sufficiently varied and was included in the reasonable room rate.
1 nacht verbleven in januari 2024
Reactie van MP op 29 jan 2024
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8/10 – Goed

Cheryl

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convient to Mass Pike.
1 nacht verbleven in januari 2024
Reactie van MP op 26 jan 2024
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10/10 – Uitstekend

Julianne, Philadelphia

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place exceeded our expectation for the affordable price! The rooms were very nice, looks like the whole place was recently updated. Because they have an Indian restaurant on site with a bar, they also offer alcohol with room service! Views of the lake from the breakfast room were gorgeous! The staff were very friendly. I got a check-in text that allowed me to easily let them know that I needed a late check-in which they accommodated. I will definitely be staying here again if I return to the area!
2 nachten verbleven in januari 2024
Reactie van MP op 22 jan 2024
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8/10 – Goed

Bruce

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van MP op 20 jan 2024
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6/10 – Redelijk

IFang

Positief: Personeel en service
2 nachten verbleven in januari 2024
Reactie van MP op 17 jan 2024
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10/10 – Uitstekend

jessica

2 nachten verbleven in januari 2024
Reactie van MP op 17 jan 2024
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10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Well definitely be back
Highly recommend the Black Swan Inn. The room was nice and the Indian restaurant inside was really good.
1 nacht verbleven in januari 2024
Reactie van MP op 17 jan 2024
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10/10 – Uitstekend

Heather

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location and amenities
Love the location and the pet friendly nature of this spot. Everything is great but I wish the pillows were better in the king suites. Otherwise, a great stay!
1 nacht verbleven in januari 2024
Reactie van MP op 15 jan 2024
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8/10 – Goed

Emily

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location and easy to find. The sheets and mattresses were good quality. Love the coffee on the am.
1 nacht verbleven in januari 2024
Reactie van MP op 15 jan 2024
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10/10 – Uitstekend

Michelle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The woman at check-in, Michelle, was suoer nice and helpful. The property is beautiful and there are lots of food delivery options, but also a restaurant on site and even snacks and beer available for purchase. The only downside is the floors are very creaky, and the people above me kept walking back and forth, and I felt like they were going to fall through my ceiling. Otherwise, it's a very nice and convenient spot.
1 nacht verbleven in januari 2024
Reactie van MP op 15 jan 2024
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10/10 – Uitstekend

Sarah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van MP op 15 jan 2024
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10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van MP op 13 jan 2024
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10/10 – Uitstekend

Richard

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van mp op 13 jan 2024
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8/10 – Goed

Margaret

Positief: Voorzieningen
Bathtub is very deep and no grab bars. Out of body wash. No hot water in bathroom sink. Interior of property much nicer than inside. Some scary looking neighboring areas. Afternoon front desk attendant not up to standard, overly friendly and unkempt appearance.
1 nacht verbleven in december 2023
Reactie van MP op 31 jan 2024
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10/10 – Uitstekend

Rosanna

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van mp op 13 jan 2024
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10/10 – Uitstekend

Mary, Rockland

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was basically only there to sleep but the in-room Keurig was a nice feature and I really liked they had a black wash cloth just for makeup removal.
2 nachten verbleven in december 2023
Reactie van MP op 31 jan 2024
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10/10 – Uitstekend

BRADFORD

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in december 2023
Reactie van mp op 13 jan 2024
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4/10 – Matig

Shari

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property is dated and could use a facelift. Rooms are small and no closets. No lobby. Only on premises food options is Indian fare
1 nacht verbleven in december 2023
Reactie van mp op 13 jan 2024
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10/10 – Uitstekend

Marlene

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
2 nachten verbleven in december 2023
Reactie van mp op 13 jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!