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Beoordelingen van Malmaison Leeds

4 out of 5
Malmaison Leeds
1 Swinegate, Leeds, England

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 584 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 258 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 105 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 35 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 20 van 1002 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Paul, Den Haag

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ik heb in tientallen hotels van dit prijsniveau in de UK verbleven, en deze steekt er echt bovenuit. Ruime en fijne kamer met een goed bed. Ontbijt, lunch en diner zijn bovengemiddeld en het personeel is erg attent.
4 nachten verbleven in januari 2020

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2019
Reactie van Su Akdag op 5 apr 2019
Woaw I am glad that we have fulfilled your expectations, and that you enjoyed your stay here with us.

4/10 – Matig

Joseph

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Shower was scalding hot and coudlnt be cooled. Almost impossible to have a shower. Reception desk often unmanned - though staff were polite when they arrived.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Jack

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very tidy room.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Wanda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very big rooms and great location. Really lovely welcoming staff. Good food in the brasserie . Would come again.
1 nacht verbleven in april 2024

6/10 – Redelijk

Jan

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Room 117 bathroom was poor hot tap was broken bathroom door had to be slammed to shut it and the bath screen didn’t fit in bath allowing water from the shower to flow on to the floor . Bath robes old and rough . Not impressed as we paid extra for an upgrade room
1 nacht verbleven in maart 2024

8/10 – Goed

Alison

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really enjoyed our overnight stay. The staff were all very welcoming and friendly. The location is great for Leeds centre ( everything in walking distance) we stayed in a cosy double, the room was quirky, spotlessly clean and had all the amenities needed, The bed linen was luxurious. The room was small but adequate for one night. It lost a star on the bed.... It was a small double, no bedside tables, not a major problem but the bed itself was about a foot from the headboard/wall which wasn't noticeable as it was covered with pillows until we came to get in it. This meant the pillows kept falling down the gap, which meant a very disturbed sleep, you couldn't budge the bed up to the wall either. This really needs looking at, even if a board was put in to support the pillows. Other than that a great stay. Also the offer to leave luggage after we checked out was excellent. Thankyou!
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Tanya

1 nacht verbleven in maart 2024

10/10 – Uitstekend

Paul

Positief: Netheid
Excellent
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Danielle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed in the suite and it was amazing. Pricey but a real treat and can’t wait to go back.
1 nacht verbleven in maart 2024

6/10 – Redelijk

Stephen

Reisde met partner
Positief: Netheid, personeel en service
Nothing particularly special, and nothing too serious to complain about. Prior guest had stolen the TV aerial cable which reception resolved swiftly. Room we had was definitely ready for a refresh. Wallpaper peeling off, paint scuffed off in many areas. Bed was comfortable. Toilet, for some reason, is positioned as close to the wall as physically possible. Breakfast, the continental side was impressive. The cooked side was embarrassing. Full English was as poor a looking breakfast as Ive ever seen in a hotel. Every item comes burried in pepper to give it some taste. 1 anemic sausage looking sorry for itself. Didnt expect a Premier Inn breakfast to be better than a Malmaison breakfast but here we are. Very average indeed.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Simon

1 nacht verbleven in maart 2024

8/10 – Goed

John, Northwich

Zakenreiziger, Reisde met partner
Positief: Netheid
Negatief: Voorzieningen
Nice hotel but not particularly luxurious even in a Club Room. Disappointing that kitchen closes at 9pm and room service after this time is very basic. Ended up walking across road for a curry at 9.30 rather than having room service.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Robert

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed 2 nights here - very comfortable and well-provided, with friendly and helpful staff at reception and restaurant.
2 nachten verbleven in maart 2024

8/10 – Goed

Martin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

8/10 – Goed

kieran

2 nachten verbleven in februari 2024

8/10 – Goed

Stacey

Reisde met een groep, Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
For the location of the hotel, I was expecting it to be a noisy, especially on a weekend but was pleasantly surprised at how quiet the room was. Check in was easy and fuss free. The staff were lovely especially the short haired blonde person behind the bar, who wore glasses. The hotel was overly warm in the bar/foyer area but didn’t matter in the room, as it had air con. Stripped bed upon leaving and saw a very stained, dirty mattress.
2 nachten verbleven in januari 2024
Reactie van Team Mal op 14 feb 2024
Hi Stacey, Its lovely to see that the team excelled in their hospitality and that you found the hotel to be quiet and in a good location. I am disappointed to hear about your mattress however. I have looked up your reservation, to see the room you were allocated and handed this information to the Housekeeping manager so this can be looked into.Many thanks for your comments.Team Mal

10/10 – Uitstekend

Gillian

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
2 nachten verbleven in januari 2024

2/10 – Ontzettend slecht

Louise

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Horrendous hotel ! Disgusting so dirty and unloved
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Paul

Positief: Netheid, voorzieningen
Lovely as always
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Christopher

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A pleasure as always
This is my second stay at the Leeds Malmaison and the 5th or 6th stay at Malmaison I think. As always, comfortable spotless rooms. Bathroom was OK but seems it was about to be replaced as there was lots of work going on in adjacent rooms (although very little noise associated with this work).
2 nachten verbleven in januari 2024
Reactie van Team Mal op 30 jan 2024
Dear Christopher, thank you so much for your feedback. You are correct in saying we are having a facelift in some of the rooms and I am glad that the ongoing works did not effect your stay. We look forward to welcoming you back to Malmaison Leeds in the future, Kind regards, Ross, Assistant Reception Manager

8/10 – Goed

Erik

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Sean

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great service and clean and tidy room
Clean hotel, great service, no hassles
1 nacht verbleven in januari 2024
Reactie van Team Mal op 30 jan 2024
Thank you for your feedback Sean. We are glad you enjoyed your stay. Ross, Assistant Reception Manager

10/10 – Uitstekend

Joanne

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely comfortable room. Very spacious. Slow check in due to queuing.
1 nacht verbleven in januari 2024
Reactie van Team Mal op 30 jan 2024
Thank you for your feedback Joanne, it great to hear you enjoyed the room. We look forward to welcoming you back soon. Kind regards, Ross, Assistant Reception Manager

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, comfort kamer
Negatief: Personeel en service
Malmasion
Receptionist really accommodating and help full terrible service in the restaurant in the in the evening had to ask for a menu didn’t ask if my food was ok if I needed anything additional no service what so ever very dissatisfied for a reputable hotel. Terrible service at breakfast also waited 35 minutes for my breakfast to arrive had a teams meeting that I was late for staff very disengaged.
1 nacht verbleven in januari 2024
Reactie van Team Mal op 30 jan 2024
Dear guest, I'm glad to hear that the Reception team were on hand and accommodating, but I am disappointed to hear about your experience in the Brasserie. I would love to have the opportunity to discuss your experience in more detail. Please message me here at your earliest convenience. Kind regards, Ross, Assistant Reception Manager

10/10 – Uitstekend

Howard

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Warm friendly welcome from the staff, really comfy bed and lovely bedding, fabulous location. Minor comment - bath side was looking a little tired.
1 nacht verbleven in januari 2024
Reactie van Team Mal op 30 jan 2024
Thank you for your feedback Howard. It's great to hear the staff at Reception were so accommodating, we cant wait to welcome you back on your next trip. Kind regards, Ross, Assistant Reception Manager

6/10 – Redelijk

Sarah, Durham

Reisde met een groep
Easy space to stay, close enough to city
1 nacht verbleven in oktober 2023
Reactie van Team Mal op 30 jan 2024
Hi Sarah, I'm glad to hear that the hotel was convenient and close enough for you to enjoy Leeds. Kind regards, Ross, Assistant Reception Manager

10/10 – Uitstekend

Andy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Malmaison Leeds, January 24
room was lovely; service at reception likewise (free pornstar martini was ideal on a Saturday evening)
1 nacht verbleven in januari 2024
Reactie van Team Mal op 30 jan 2024
Dear Andy, its fantastic to hear you enjoyed your free cocktail! We can't wait to welcome you back soon for another. Kind regards, Assistant Reception Manager

10/10 – Uitstekend

Robin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Chloe was highly efficient with style & panache!
We had a superb experience staying at the wonderful Malmaison Hotel in Leeds. All the staff were excellent, extremely hospitable and provided us with superb service. The most outstanding and wonderful member of the staff that looked after us is called Chloe and she provided us with the highest possible level of seamless service with both style and panache! Chloe was both highly efficient and truly charming! Please pass on our sincere thanks to Chloe and all the team. Kind regards Robin
Greatly stylish & wonderfully comfortable bedroom!
1 nacht verbleven in januari 2024
Reactie van Team Mal op 30 jan 2024
Hi Robin, It's great to hear you had a fantastic stay at the start of the month. I will gladly hand over to Chloe your kind comments! We cant wait to see you back here soon! Ross, Assistant Reception Manager

10/10 – Uitstekend

Katie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
Great stay. We had a free upgrade which was a nice surprise. Room was comfortable and spotless. Staff friendly and helpful.
1 nacht verbleven in januari 2024
Reactie van Team Mal op 14 feb 2024
Great to hear you had a fantastic time Katie! We can't wait to welcome you back in the future.Kind regards, Team Mal

8/10 – Goed

Bev

1 nacht verbleven in januari 2024

6/10 – Redelijk

JONATHAN

1 nacht verbleven in januari 2024

8/10 – Goed

Chris

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
All was good especially the welcome and the £1 cocktails bought as part of the breakfast package. Enjoyed very much the bar experience. The room was stylish and comfortable, only downside was the shower - very difficult to get the temperature of the shower low enough to enter. We had breakfast and liked the way it was presented and served, the only down side was the cooked element was a bit colder than expected. Will definately book again
1 nacht verbleven in december 2023

10/10 – Uitstekend

Fatima

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in december 2023

10/10 – Uitstekend

Myles

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

10/10 – Uitstekend

Helen, Keighley

Reisde met partner
Positief: Voorzieningen
Great stay - lovely big room too. Bed and sheets were excellent and a great nights sleep
1 nacht verbleven in december 2023

10/10 – Uitstekend

Matthew

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent hotel and staff
Hotel was very good and so were the staff. Breakfast was also very good.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Nadege

2 nachten verbleven in december 2023

6/10 – Redelijk

Jacqui

1 nacht verbleven in december 2023

6/10 – Redelijk

James

Positief: Netheid
1 nacht verbleven in december 2023

8/10 – Goed

Bee

2 nachten verbleven in december 2023

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

10/10 – Uitstekend

Paul

Positief: Netheid, voorzieningen

6/10 – Redelijk

Louisa

Positief: Personeel en service
Negatief: Netheid
2 nachten verbleven in december 2023

10/10 – Uitstekend

chris

2 nachten verbleven in december 2023

8/10 – Goed

Timothy

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really nice hotel, however a bit noisy when trying to sleep in my bedroom
1 nacht verbleven in december 2023
Reactie van Team Mal op 8 dec 2023
Dear Timothy, thank you so much for your feedback. We look forward to welcoming you back to Malmaison Leeds in the future, Kind regards, Ross, Assistant Reception Manager

8/10 – Goed

Robin

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Team Mal op 8 dec 2023
Dear Robin, thank you so much for your feedback. We look forward to welcoming you back to Malmaison Leeds in the future, Kind regards, Ross, Assistant Reception Manager

10/10 – Uitstekend

Ottar

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good beds, clean. Perfect location. The Breakfast was not impressive. Slow service.
1 nacht verbleven in november 2023
Reactie van Team Mal op 8 dec 2023
Dear Ottar, thank you so much for your feedback. We look forward to welcoming you back to Malmaison Leeds in the future, Kind regards, Ross, Assistant Reception Manager

10/10 – Uitstekend

Charlotte

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023