Dear Jaqueline,Thank you for taking the time to write your review and I am sorry that you did not like La Sosta di Ottone III.We host Guests from a multitude of different cultures and ages, who have different expectations of our six-room hotel & restaurant which reinforces my commitment to communicate our hospitality offer as clearly as possible in order to avoid this type of disappointment.I confirm that we do not have:.a coffee bar,.a lunch service,and that there are no coffee bars or restaurants in our tiny village.There is a minibar in every room with:.water - complimentary on the day of arrival.local soft drinks.local wine selected by a sommelierThere is also a kettle, complementary organic teas & tisanes, and a packet of local dry focaccia, complimentary on the day of arrival.We serve:.breakfast from 8.30 am to 10.00 am.aperitivo from 6.00 pm.dinner from 7.30 pm to 9.30 pmOur restaurant is closed on Mondays.The towns of Monterosso and Levanto are both 5 kilometers away and the taxi ride is 10 minutes long and costs roughly 25.00 one way.La Sosta di Ottone III is situated in a medieval village and it is not accessible by car. Guests without a car arriving from Monterosso will be left at the top of the village where they take a gravel footpath for about 70 meters leading to our six-room hotel and restaurant. Guests with a car can park at our car park at the bottom of the village and take the monorail up to the hotel or walk up through the village for about 150 meters.I am sorry about the A/C: I only heard about it when you came to tell me you were leaving and I was able to fix it about 10 minutes after you left.I encourage all future guests to contact us if they have doubts or concerns about what we do, where we are, and how to reach us.Kind regards,Angela Fenwick