2/10 – Ontzettend slecht
Meghanne
Reisde met familie
22 jul 2025
Negatief: Personeel en service
Was given a room key for a room that was already booked, opened the door to find a man already in the room. Went back to the front desk and was told that there were no rooms available, I let him know I would find lodging elsewhere. I was told I would be refunded by front desk clerk, instead he screwed up and charged me again for the room, now I have 2x the charges for a room that doesn't exist. The hotel manager ignored my repeated requests to speak with him in my attempt to be refunded for the double charge. Wyndham customer service refused to assist with a refund due to me originally booking through Expedia, despite also being charged for the room again at the hotel by Super 8's Hotel staff. Won't ever be staying at another Wyndham Hotel. Horrible customer service and lack of professionalism, thieves.
Meghanne
1 nacht verbleven in juni 2025
